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OZ Design Furniture Online store

OZ Design Furniture Online store

4.2 from 138 reviews

Reviews

(87)
(23)
(11)
(5)
(12)
  • Product Quality
    4.5 (86)
  • Return Claim MadeYes (7) · No (95)
  • Warranty Claim MadeYes (1) · No (103)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    4.5 (55)

Reviewer Photos & Videos

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Lisa W

Lisa WSydney, NSW

  • 2 reviews
  • Verified customer

Bar stools look great

published

Site was easy to navigate, the lead time was a little too long but was very happy with our 4 bar stools. They arrived fully assembled and well packaged. We viewed the stools in store prior to purchasing them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

JoshuaR

JoshuaRSydney, NSW

  • Verified customer

Great products. Built well!

published

The store was easy to navigate, had loads of products to choose from and quality is fantastic. Furniture I ordered came quickly, already assembled and looks fantastic. Just like the picture.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

David Kravitz

David KravitzSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Misleading and terrible customer service

published

Bought a dinner table from them and in a week or so it dropped in price $500, the table wasn't in my possession yet still in OZ designs warehouse. I got in contact with OZ designs to get a price difference as I didn't have a table yet. Terrible customer service, they didn't reply back and I had to chase them. After that, they start giving me terms and conditions that return or refund is not an option though I don't have goods so I have nothing to return. Recently OZ designs were fined for misleading the customers https://www.mybusiness.com.au/marketing/6360-plush-ozdesign-fined-over-sale-price-claims , hopefully they will be fined again. I am taking this case ACCC.

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

STILL AWAITING DELIVERY

published

I am still awaiting my delivery from a few weeks ago with no resolution, The carriers are not getting back to the staff with a response on where my parcel is???

Review collected in partnership with OZ Design Furniture

  • Verified customer

Good quality

published

The store is set out well customer service good there was a good selection of furnishings pleasant to walk around store happy with the price of my chairs will shop again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

  • Verified customer

Impressed

published

I found the website easy to navigate, I received a personalised despatch notification and my delivery arrived in reused boxes, which I really appreciate. Great first experience with Oz Design.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Review collected in partnership with OZ Design Furniture

  • Verified customer

Not bad but could be better

published

Not a lot of staff to assist. Range of products was good.
The quality was ok, would have been better if couches had arm loose covers which most seem to have these days. Also. When I asked for sample of material to match with cushions this was not available. They then offered to mail some to me. This has not arrived.
I recommended your firm to friend who subsequently purchased two seater settee.
Although service not bad it could have been better.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

Louise

LouiseHunter Region, NSW

  • Verified customer

Great office furniture

published

Easy to do and great quality and wasn’t too hard to put together. Had looked previously in store as lots of furniture these days is cheaply made. Am very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Croydon Park

Croydon ParkSydney, NSW

  • 2 reviews
  • Verified customer

It was something different

published

It was easy to buy and order online. The delivery times was as scheduled when I purchased. The contact and service was very helpful. The products were of good quality and overall we were happy with our purchase.

Product Quality
Shipping
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

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  • Verified customer

Experience online

published

Sale ok. I had to unpack the piece which would have been easy and quick for the 2 men to help me with. I wish they had offered and I wish I had asked

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture

Jba

JbaSydney, NSW

  • Verified customer

Hamptons Console great

published

Easy to find product I wanted and very pleased with console. Contact was great with text the night before and driver rang before arrival. Great service friendly delivery drivers I have bought several items from OZ Design.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

  • Verified customer

1 Star for male staff member at Helensvale store

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

E.White

E.WhiteSydney, NSW

  • 2 reviews
  • Verified customer

Benny rectangle mirror.

published

Very happy with my Benny rectangle mirror from Oz design furniture. Beautiful modern design and excellent quality. Great service & delivery. I have previously purchased furniture items from OZ design and can't fault the service, price and quality.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture

  • Verified customer

Super easy- great customer service

published

Purchased a pic online... super easy to collect and the staff were very helpful. We couldn't fit the box in the car and the guy helped my by opening the box and helping load it. (was a lot bigger than I thought) super hot day but he spent time ensuring it was safely loaded in. Love, love, love the pic by the way!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

  • Verified customer

Comfy kitchen chairs

published

Visited several furniture stores ....... came back to Oz ...staff efficient.. service good .. delivery was on time and the time we were told the furniture would arrive... it did !!!
Delivery man took care with the product ..very happy with our comfortable chairs ..

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

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  • Verified customer

Met expectations!

published

I knew what I wanted as I’d been instore to check it out first. Easy to find online because I knew the name of the item. Delivery was going to be delayed and I was told upfront. It arrived exactly when they estimated it would. All in perfect condition.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Vonnie Henderson

Vonnie HendersonGeelong

  • 2 reviews
  • Verified customer

As expected and delivered very quickly.

published

The items were as ordered and delivery was very fast. Would not hesitate to order from Oz Furniture again . Well done., the quality was excellent, and they were a perfect size.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

  • Verified customer

Very Happy

published

I recently purchased items from Oz Design and another large furniture store who’s name I will not mention and what two very different experiences I had. With Oz Design I was told what to expect regarding delivery time, given a email quote and spoke to representative regarding delivery, it was all so easy and professional. Will definitely purchase from Oz Design again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture

Judy

JudySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Great online experience!

published

Online store was easy to navigate. I bought 2 discounted prints. They look even better than pictured on the site! Great price and exceptional quality. Thrilled! Would highly recommend to friends and family

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Angela Ferre

Angela FerreSydney, NSW

  • Verified customer

Perfect, just as per the picture on line

published

Ordered online, product as per description, great quality at a great price.
Easy, quick and no fuss. An issue with quality of my purchase was identified at the warehouse and I was contacted prior to delivery that they had requested replacement items, pre Christmas delivery was guaranteed and happened, Delivery drive was very professional, friendly and on time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

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