Easy to shop online accurate measurements given, Quick delivery timely reminders polite efficient staff I chose in house delivery and set up ,packaging removed beautiful couch so soft looks great Show reply
We purchased the Allegra bedside table from OZ Design online and unfortunately had a very disappointing experience from both a product quality and customer service perspective. The bedside table arrived unstable and rocking badly. We confirmed the issue was not our floor, as our other bedside table from Icon By Design sits perfectly stable in the… Read more
exact same spot.
When we contacted customer service, they refused an in-store exchange or refund because the item was purchased online. Instead, we had to wait nearly 3 weeks for a warehouse replacement. After going through the hassle of transporting the item back and forth ourselves, the replacement arrived with the exact same rocking issue.
The whole process has been frustrating, time-consuming, and exhausting for what should have been a simple furniture purchase. Poor quality control combined with inflexible and unhelpful customer service made this a very disappointing experience. We expected much better from OZ Design. We are now stranded with a rocking bedside table.
I had trouble on the billing page, the online chat team solved it really quickly and were lovely to deal with. I ordered 2 x Kote shelves - which I already had two of from 10 years ago (still in awesome condition) to expand storage. The delivery guys were on time, super friendly and efficient. Would def buy from again and recommend. Show reply
Follow-up · The shelves are natural and rustic and tend to match in with various wooden flooring. My style is a little eclectic mixing modern and rustic together with layers of a colour way. I think they work in lots of different environments because it's how much and what you put in and on them given their very simple design. They don't take any assembly… Read more
Reviews with attachments
We went into the outlet store which was very disappointing at the quality of furniture on sale, lots of broken items at quite high prices. So we left and visited castle hill store where we found a style we liked and asked about package deals but as the items we wanted were already on a good sale they wouldn’t offer anything not even free delivery… Read more · 1
or free upgraded delivery so we decided to buy the 2 book cases and 2 buffet cabinets online instead. The website has really good measurements of not just the outside but also the shelve heights etc so it was very informative. Will be back to pick out some new bedroom furniture in the near future.
We bought a Charles buffet to match our Charles dining table. We think it would be good if there was an option to have some drawers in the buffet instead of only a single shelf. As a result we had to a shelf section and retrofit 3 drawers to one end of the cabinet. However we are very impressed with the quality of our furniture and friends are impressed with the styling Show reply
Lovely candle holders. Just what I have been looking for over the past year to replace a broken one. So happy to have found them. Show reply
Hampton Coffee Table, beautiful finish, two-way sliding drawer makes for easy access to what is stored in the drawer and large surface area for doing 1000-1500 jigsaw puzzles. Absolutely love my purchase. Show reply
I had been looking at the Porto range for some time working out which pieces would suit our home. Finally ordered and delivered. I love it and the process was straight forward. I am planning to add a few more pieces. Show reply
We bought a lovely little glass top table. It's a perfect size for our small space and fits well with the view. The table was a bit fiddly to put together but not too difficult. Communication and delivery were great. We would definitely buy from Oz Furniture again. Show reply
Great service , price & delivery ! Love my new dining suite… lots of compliments. Show reply
Ordered expensive white bar chairs and upon opening the first box it was obvious that they were cream and would not match my white kitchen. I immediately contacted customer care to ask if I could swap them for black. After a week of no response I got back in touch and was basically advised too bad, that’s what you ordered. The chairs were still… Read more
in their packaging so I can’t understand how a simple swap for a different colour would have been difficult. I am now stuck with chairs that I will have to try and resell. Will never buy from them again and will advise everyone I know not to buy from them either. “Customer Care” what a joke. Have attached a photo of their “white” chair against my white benchtop.
Latest follow-ups
This was a very easy transaction. Oz Design had just what I was looking for at an affordable price. The recliner is well made and comfortable. Communication was excellent and the delivery people pleasant and helpful. Show reply
Follow-up · To date I'm very happy with the chair I bought. It reclines easily and the quality of the leather is excellent. I particularly like the smell of new leather which I am still enjoying. a well made chair at an affordable price. thank you.
Find out how OZ Design Furniture Online store compares to other Furniture Shops
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Positive reviews
We were looking for quality wood furniture in a vintage style, to replace our previous poor quality/ cheap MDF furniture, and stumbled upon OzDesign stores which had a wide range that met our needs. Due to a sales deadline we ended up ordering online; the experience was like any other online store, except the OzDesign team personally emailed me… Read more · 1
after the purchase outlining the 3 month wait for our order (which we were already aware of as their website states the fulfillment date when browsing) and a personal email address for further assistance if it was needed. They were very accommodating halfway through the process when I had a question in regards to it, and the items arrived 2 weeks earlier than expected. Organising delivery was easy and the two delivery men delivered the pieces with no complaints and the utmost professionalism, despite our address not being easy to do so. The quality of the items is even better than in store as we hadn't seen our colour and size of items in store. This whole experience has convinced us to purchase more items from this company, and we have later seen they often have their items on sale or at very reasonable prices for the quality. Would recommend this company.
Print is exactly as pictured on website, which was a great relief. Very happy with the purchase & delivery, even though a bit slow. It’s a shame, I was unable to view the print at my local OZ store given refunds are not available if it isn’t what you believed it to be online. Local store dismissive re my enquiry & unhelpful. Show reply
Happy with my order, which I ordered on line, and arranged to pick up in person from the Gosford store. The store was easy to find and the staff were all very lovely and helpful. These Milan barstools are so Gorgeous! I choose them in black with the black leather upholstery. My home is looking lovely and very stylish with them in it. They are… Read more · 1
also so very well made, very comfortable to sit on, and are the perfect height with my kitchen bench. The only thing I had to do was add some floor protectors on the bottom of the legs, I'm not sure why these amazing barstools didn't come with some sort of floor protection. But I'm still very happy with them as they are truly Gorgeous!!
Negative reviews
Buyer beware! Don’t be tempted to purchase from this company. My experience was like many others on this forum. If there is an issue with your order expect the customer service to be non-existent. They will try to tell you that you can’t request a refund or exchange for a faulty item if it was collected from the store. As many others have said… Read more
the quality of the furniture does not appear to match what you see in store. It’s very expensive Allen key assembly furniture at best. If you order items in stock and items on back order together be prepared to be charged multiple delivery fees. Delivery is expensive for the service you get, which includes someone dropping the box in the room only. Save yourself time and hassle and purchase furniture elsewhere. I will not purchase from them again or recommend them to anyone else.
Hi Kbur3854, thank you for taking the time to… Read more (+1 reply)
The table is beautiful but one leg is unstable. I have attempted to unscrew it and redo it but it is still wobbly and collapses in a little. It then makes the table wobbly. I wanted to call to complain but unless I somehow deconstruct it and get it to you (near impossible) you can’t see it. I wish you would send someone out to look. It must be faulty and i am extremely disappointed for the price I paid.
Hi Tara, thank you for providing your… Read more
I ordered four home decor items online. One of the items turned out to be too big, which I didn’t realise at the time. I tried calling customer service and Oz Design stores to ask if I could exchange it for something else, but the person I spoke to said no — online orders can’t be exchanged. He just suggested giving it to a friend as a gift. I won’t be buying from them again.
Hi SSA, thank you for taking the time to… Read more
Recent reviews
I love my Alaska dining chairs. They are SO comfortable and fit with my dining table perfectly. They are good quality and well made. Online ordering and delivery was a breeze. I'm now considering what to get for my new coffee table and feature arm chair. Show reply
I am absolutely loving the new Hyatt furniture I purchased for my lounge and dining room. Beautiful quality with lovely hardware. I plan to buy a few more pieces in the range. Delivery staff were amazing, friendly and arrived on time. Thanks Oz Design for delivering before Xmas! Show reply
Very happy with my online purchase from Oz Design. Our order arrived quickly and safely. I was a little concerned about ordering a mirror online, but it was extremely well packed with strong, secure packaging. Show reply
Find out how OZ Design Furniture Online store compares to other Furniture Shops
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Ordered the Cloe bedroom furniture and absolutely delighted with quality of the items delivered which look fabulous if the master bedroom. Delivery was a breeze and with Premium Delivery requested, I didn’t have to worry about disposing of any of the packing materials either. All up a seamless and easy process. Well done @OzDesign Show reply
Ordered a side table to go with other items I had bought in store. Extremely happy with the experience. Plenty of communication keeping me up to date and very easy to arrange pick up Show reply
I purchased a decor piece for my dining area console. I am very happy with the quality and price. The downside was that delivery was delayed by nearly a month because of supplier issues. Show reply
Well set out website made browsing the pieces I was interested in very easy. I am delighted with my new bedside tables. They speak quality. Beautifully crafted. Soft close drawers on runners and fit in with my pre existing furniture well. Delivery was seamless. My only wish is that there was more recyclable packaging. Show reply
I recently purchased a beautiful coffee table and couldn’t be happier! The quality is excellent and it really completes my living room. The customer service was outstanding, John helped with delivery to Melbourne. Will definitely buy again. Highly recommend! Show reply
Beautiful, beautiful couch and ottoman; better than we imagined. It was delivered in a week, and the gentlemen who delivered were helpful and cheerful, despite having to navigate through a narrow hallway. It was harder to move the old stuff out than assemble the glorious new furniture! So very comfortable; the right height, the right colour, the exact look I wanted Show reply
The longe sofa bed is a good product, comfortable bed and good quality leather. Only improvement would be more protection for the leather cushions when the bed is out because there are some sharp metal pieces at the head of the bad where the cushions slip in. The shipping process was less enjoyable. We had to find our own transport to get the… Read more · 1
lounge from your Brisbane warehouse to Mission Beach Queensland. Quotes ranged from $650 to $1950. Oz Design should have an Australia wide distribution service.
Buffet look lovely. Drawers have soft touch close and came lined with felt. Good honest furniture. BUT It lack consideration for modern life. There are no holes in the back or any way to route a few wires. The back is flat down to the feet, so theres a gap to the wall because of the skirting board. Show reply
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Hi Evelyn, thank you for sharing your review… Read more