OZ Design Furniture SA, Marion

We purchased a lounge and within weeks it was absolutely covered with pilling and the cushions have completely sagged. It looks far from a brand new lounge. Terrible quality and the customer service has been worse. We have been denied a refund without anyone even looking at the faulty lounge and the response being that we need to simply ‘plump’ the cushions. Don’t waste your money here like we did !

Delivery was very very poor. I had ordered eight chairs end of January didn’t get them until end of July, as my order was lost in delivery so had to wait another six weeks, and when I finally got them I was missing a chair so now have to wait til end of August to complete my purchase.

Easy and well displayed in store, excellent quality and wonderful customer service!

Quality great. Store presented it beautifully. Display made by it very tempting for me. Friendly service and very obliging. Helped me put product down bro car

store was beautifully organised, range of products pleasing, store staff did not interrupt my browsing, but were attentive when I sought information.

We found the store layout well themed and the wide range of optional styles led us easily to our best choice. We feel that the quality of our purchases were very good value for money - with many friends commenting on how expensive the furniture looks! Our room has been transformed with the new look furniture. If we had been aware of the opportunity to pay more for delivery to cover assembly and removal of packaging we would have happily taken it up. In saying that, we managed to assemble ourselves without too much effort.

Store displays were extensive but easy to see
The quality was very good and well displayed
Assembled by delivery drivers. Very quick and offered advice on what we need to do in several months
Delivered units were on time but faulty. Oz Design offered to replace with new units but pointed out delayed delivery. Came to an agreement with them with a win/win situation where they were happy and I was compensated. All staff were extremely friendly, concerned and willing to go that extra step to resolve the problem. Well done Oz Design Furniture

Store easy and clean and tidy. Easy to move around the store
Product range is great
Quality is amazing
Haven’t done it yet

The Product we received was faulty and we are waiting for a replacement, said it would be around 2 weeks

Staff were very helpful and assisted with dismantle of table as it was floor stock. Easy to put back together.

when it comes to service ,I guess poor and even pathetic is what I should describe for OZ furniture - Marion Store
I almost took all my home furniture from you Marion store in Adelaide .
Initially as promised my Lennon Dinning Table arrived couple of month late ( not weeks months)
When it was deliver the top was damaged and it took them another 4 months to get this replaced
Now being replaced - not only the initial problems remains - top with cracks - we have a new manufacturing error - Dinning chairs and Dinning table stands do not match ( ...

Service, product selection options and purchase procedure were all outstanding. couldn't be happier. Had no problems assembling both chairs. All good.

The staff member we dealt with was extremely friendly ( great coffee )
and did not pressure in any way.

We will be going back!

Very happy with our messmate timber sideboard. Fantastic deal, friendly helpful staff. Great quality and selection. Up to date modern wares.Fast efficient delivery.

Store staff, and products are good! Our delivery however was less than impressive, as the delivery service we paid for apparently only included the delivery guys dropping the big sealed boxes on our loungeroom floor, and didn't even include packaging removal, let alone removing the furniture from the packaging and assembly.