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OZ Design Furniture VIC, Essendon

OZ Design Furniture VIC, Essendon

4.4 from 154 reviews · View Statistics

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Jo
JoGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

Long time waiting

published

I purchased cabinet in April and was advised 2 weeks delivery.
Received a telephone call to say delay in shipment. It would now be end May.
Received further call to say it would be July
Finally had cabinet delivered mid June minus the shelf inserts that hold shelves up.
Was told they would be sent immediately. Still waiting over a week later.
I am happy with the cabinet.
The staff at OZ Furniture were friendly and polite
Delivery of product dismal! I probably wouldn't purchase anything from Oz Furniture again.

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Perfect chairs for my new sitting room!

published

I was able to order the chairs I was after with exactly the fabric I wanted. The order and processing was easy. Delivery was just a little bit longer than the estimate given (lockdown period), but I felt this was still a great outcome as other furniture I had ordered from other stores was taking longer. Beautiful and solid quality!

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Val T
Val T Central Highlands and Goldfields, VIC

Really Bad Customer Service

published

I never write reviews but this was so bad, that I just want others to be aware of the really bad customer service due to Manager simply not listening or ignoring customer needs ,,

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Not Happy
Not Happy Greater Melbourne (Inner), VIC

Oz design was a nightmare !

published
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Tinag
TinagGreater Melbourne (Metropolitan), VIC

Very happy with my beautiful new couch.

published

Very Happy with my beautiful new couch. Sales person was very helpful. It did take 6 months for my couch to be delivered . It was worth the wait. Australian made .Will buy again from Oz Furniture very happy .

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NicolaT
NicolaTGreater Melbourne (Inner), VIC

Quality and Style

published

Very happy with the quality of the furniture we chose. With the help of staff in store we were able to customise one of the pieces and it looks great.
Although there was quite a significant wait for the items to arrive I did receive updates about delivery dates etc.

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Damien O.
Damien O.Greater Melbourne (Outer), VIC

Great Product But The Customer Service And Product Delivery Was A Complete Disaster

published

Ordered on the 3rd january 2021 and estimated delivery was 7 weeks.....Actual delivery 06th may 2021 - no contact from oz furniture during the whole period...We were the one calling every month to finally discover there was a mistake from the warehouse.... No contact at all from oz furniture....Very quick to take your money though....

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Peter G.
Peter G.Greater Melbourne (Inner), VIC

.Never Again

published

The worst waited 6 months for my dining table and don't even have my dining chairs yet. Never buying from Oz Design again

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Mengz
MengzGreater Melbourne (Metropolitan), VIC

Took longer then expected.

published

It Took longer then expected. They have good collection of furniture . We have to call and chase what’s happening with our Oder .

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estera nadstoga
estera nadstogaGreater Melbourne (Outer), VIC
  • 2 reviews

Very poor customer service.

published

Delivery was delayed for 3 months. I never had anyone contacting me about the status of the delivery, I had to follow up. Horrible customer service.

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EvanC
EvanCGreater Melbourne (Metropolitan), VIC

Nice table. But absolutely no customer service.

published

Product range is nice, but I waited 36 weeks for arrival. There was no attempt to expedite or resolve the issue, I just had to wait. 24h before delivery I was told I had to assemble it myself and that I would need someone to assist me given the weight.

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Saurav
SauravGreater Melbourne (Inner), VIC

Lovely dining chairs!

published

We purchased six Xavier Dining Chairs (Clear Lacquer Beige) and we could not happier! They are extremely comfy to sit on for long periods of time and have great back support. They are very stylish and we've received multiple compliments on them already. Finally, the Oz Design team were great to work with, promptly calling to follow up on delivery and then providing great instructions on how to treat the chairs on pick up. Very satisfied overall!

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Jonathan
Jonathan
  • 2 reviews
  • 1 like

Poor Customer Service

published
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scooby
scooby
  • 2 reviews

Beautiful picture , very calming

published

store was very well laid out and showcased all the furniture and accessories , service was fantastic and the store was very clean

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Cleo
Cleo
  • 3 reviews
  • 3 likes

Gorgeous!

published

Just had our Avon (Talent Grey fabric) Dining Chairs delivered this morning! Absolutely stunning! Could not be more happier with the beautiful contemporary style and quality. Thank you!

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OZ Design Furniture VIC, Essendon

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
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