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OZ Design Furniture VIC, Hoppers Crossing

OZ Design Furniture VIC, Hoppers Crossing

4.6 from 77 reviews · View Statistics

Reviews

4.6

77 reviews
  • Product Quality
    4.6 (62)
  • Return Claim MadeYes (0) · No (61)
  • Warranty Claim MadeYes (1) · No (59)
  • Product Appearance As advertised (34) · Not as advertised (10)
  • Customer Service
    4.7 (61)
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Love my new dining chairs

published

I love my new dining chairs !
The customer service I received from Hoppers Crossing Oz Design was excellent .
No assembly required

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Review collected in partnership with OZ Design Furniture

Nickc

NickcGreater Melbourne (Metropolitan), VIC

Dinning table

published

Customer service was great
Delivery drivers were on time and friendly
Got a great bargain
Products will look amazing in our new home

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Dissatisfied

published
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Lillian

LillianGreater Melbourne (Inner), VIC

  • 2 reviews

Bargain buy

published

Visited the store looking for a dining table. I wanted an extendable table and this was one of the few places that offered some. There was a nice range in store and also a great clearance section. I got a bargain and it was delivered already assembled the next day.

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Unsolicited emails

published

Said my email was required for order. Used my email to send me unsolicited "please rate is" on product review. Desk is fine, but one star rating just for this practise.

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Rebecca

RebeccaGreater Melbourne (Inner), VIC

  • 2 reviews

Great addition to our home

published

Store had a great layout, products were easy to find and look at. Staff were attentive but not pushy or intrusive.

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Kevin

KevinGreater Melbourne (Outer), VIC

Found just what I was looking for in colour and style. The staff were super helpful.

published

I was so satisfied in fact I bought another.
Love that your items are not flatpacks, and are solid selected timbers

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Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review

Love the couch, not the delay

published

Really like the couch. Three month delay, as its imported I don’t know if COVID is the reason, it was never explained at all. Also when it arrived it didn’t have the otter an, which I am advised they didn’t put on the same boat.

Disappointed with the delivery men that they wouldn’t take the old couch outside.

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Krystal D

Krystal D

  • 2 reviews

Comfy!

published

Comfy chair. Friendly staff. Bought floor item and was a little disappointed they didn’t mark it as sold, so anyone could sit on it as we waited to pick it up.

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Great customer service!!!!

published

Staff at the store, distribution centre and delivery guys were fantastic from start to finish. Kept me in the loop the whole way. Love my furniture and couldn’t be happier. Certainly recommend Oz Design Furniture.

Customer Service
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homebuyeragain

homebuyeragainMelbourne

  • 2 reviews

Great customer service

published

Great store, great furniture and service. OZ Design has fantastic designs to suit all styles of homes. The bookshelf we selected was perfect for our houe.
Thank you.

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Lisa m

Lisa mGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Pretty perfect!!

published

So easy to deal with! Such great service from start to finish. The ladies at the Hoppers Crossing store were lovely and the ladies at the distribution center were excellent. Haven’t had customer service like this in awhile. The products I received were excellent value aswell.

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Oliviaf

OliviafGreater Melbourne (Outer), VIC

I want everything!

published

OZ Designs is my favourite store and pretty much want to buy everything! Staff were super friendly and helpful! Furniture arrived when they said it would with no delays, even during Covid. Love love love this store!

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Tati

TatiVictoria

  • 2 reviews

Friendly and helpful staff

published

Easy to find what I was looking for. Great variety of products. Very happy with my purchase. I opted to have the furniture assembled on delivery. The delivery team were very professional and did a great job!

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Excellent service and knowledge of salesperson

published

Fantastic service by manager of store. Couldn't do enough to assist us and she knew her products well which made selection so easy. She was very personable and on re-entering the store a week later to purchase something else, she remembered us and addressed us by our names.

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Shopping during Covid19

published

Researched on line prior to visiting store so knew what we wanted. Sales assistants were very personable and allowed us plenty of time to work things out and then assisted at the right time. Not much assembly so was easy

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rebecca

rebeccaGreater Melbourne (Outer), VIC

  • 2 reviews

Very happy

published

Staff were extremely helpful,
And had an exceptional knowledge of the product was great to be able to purchase Australian made products
Very happy with our purchase and Shopping experience with the team at The Hoppers Store

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One word, perfect.

published

The Gordon couch is perfect in every way and the staff went above and beyond when helping me choose a colour as I couldn't visualise just on the colour swatches.

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Tasmanian Blackwood 8 seater dining setting

published

Beautiful dining setting. Great experience shopping at Hoppers Crossing store. Staff were very helpful and informative in helping me make my choice of dining table and chairs to go with it.

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Review collected in partnership with OZ Design Furniture

Andrew K.

Andrew K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect piece, great service.

published

Was looking for a small solid wood TV cabinet and found one I liked. Was slightly damaged but got a great deal. Very happy. Service was superb. No problems at all.

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Questions & Answers

teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers

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Details

Compare all 38 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 38 OZ Design Furniture

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