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Oz Hair & Beauty Online store

Oz Hair & Beauty Online store

4.9 from 985 reviews

Reviews

4.9

985 reviews
5
(953)
4
(16)
3
(2)
2
(1)
1
(13)
  • Product Quality
    5.0 (746)
  • Return Claim MadeYes (24) · No (795)
  • Shipping
    4.9 (581)
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Good store with a wide range of products but an amazing customer service team to go with it!

published

So simple and easy to navigate online. They kept me up to date with my orders and have reliable communication and service. Can't fault Oz hair and beauty at all!

Product Quality
Return Claim MadeNo
Date PurchasedJuly 2020

Great customer service :)

published

I've purchased from Oz Hair for a couple of times, and the product and delivery speed were awesome! I was having some trouble with the reward points this time, and the customer service team was fast and effective in addressing my issue. :)

Product Quality
Return Claim MadeNo
Date PurchasedJuly 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Annabel Jones

Annabel Jonesmelbourne

  • 2 reviews

Will only ever buy hair products from oz!

published

Great prices! Fast postage! One item came cracked, I emailed customer service within an hour they had replied, sent a new one out free of charge! Fabulous customer service!!!! Thank you!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
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Fantastic service

published

I am so impressed with the service and prompt responses. My initial parcel was damaged by Auspost and was resent by express post the very next day. I was always kept up to date. I love the products and it is the 2nd time I have ordered online from Oz Hair and beauty and it won’t be the last time. Thank you

Product Quality
Return Claim MadeNo
Date PurchasedJune 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
veronica rose

veronica roseGreater Melbourne (Inner), VIC

Fabulous online store

published

Fabulous Fabulous Fabulous
Love there products love there prices
Had a mailing issue the girls at oz beauty went far and beyond too help
Even checking up to see it all went thru
Highly recommend
Fast Efficient Extremely Helpful
Love these guys

Product Quality
Shipping
Return Claim MadeNo
2 comments
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

The reviewer stated that an incentive was offered for this review

Excellent customer service

published

I received a faulty product and Rose from customer service was excellent in correcting the issue and sending me a new product via express post free of charge. Excellent customer service. Highly recommend.

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedMay 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Amazing customer service

published

Unfortunately I purchased a product that caused my skin to react. Worried that I would have lost my money after purchasing this product, I thought I would email customer service at Oz Hair & Beauty anyway. To my surprise they were extremely helpful and to add very fast with their reply and they did all they could to help me and refunded the amount very quickly. I am so very grateful for their wonderful customer service. Not only did my products ship fast, but they were also fast to help me with my issue. Couldn’t recommend them enough.

1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
KMH2428

KMH2428Hunter Region, NSW

  • 3 reviews

Fabulous service and great price

published

Just wanted to say how impressed I am with the service and price. I purchased a Parlux 3500 hairdryer online ( I dropped mine onto tiles and smashed it after 12 years of constant use)

I live in rural NSW but received it in 2 days ! I also received 5 products to try, one being a toning treatment for blonde hair - you must be psychic as I have blonde hair.

Very impressed with the quick service and the tracking updates. Also the price was the best I could find. Cheaper than anywhere else Thank you so much. I shall be shopping with you again

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Angela

AngelaSydney, NSW

  • 7 reviews

Purchased the GHD hair straightener

published

Purchased the GHD straightener and got it delivered within 3 days. Perfect service and delivery. Would highly recommend me them to anyone. The GHD straightener is a great product and they even delivered me a free disinfectant spray

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
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Great product. Exceptional customer service.

published

Bought my product which unfortunately was delivered with a broke lid. Emailed customer service and had a new product on the way within 12 hours and was able to keep the broken product too.
Very quick shipping too!

Product Quality
Shipping
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
juanita b.

juanita b.Greater Melbourne (Inner), VIC

  • 2 reviews

Amazing products, incredibly fast delivery and best online customer service by far.

published

I have been ordering from Oz Hair & Beauty for some time. They always have a great range of products and the best deals.

I have never waited more than two days for delivery and any product or delivery issues is fixed in real time!

Big thank you for yest another seamless experience, when I have been getting some very bad online service from others through COVID.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Juj

JujSydney, NSW

  • 3 reviews

Very helpful customer service

published

Love their store super easy to navigate what you want to find with the search option. Love the range of products they have , however I wish they had a bit more hair care and vitamin products. I was super happy with the products i received high quality products worth their money. Al though I had a problem with shipping and my address that was not showing up in their automatic address section, but they were happy to reach out and help me with this.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Kerrie

KerrieSydney, NSW

  • 2 reviews

Amazing!

published

OMG my order has arrived and once again So quick! (Almost next day)
Ordered a much needed blue shampoo & this was the only place to have it in stock near me.
Every time I do an order it arrives so quickly.
Thankyou once again - I will gladly recommend you to anyone!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Very High Standard of Service

published

Very easy to deal with, fantastic communication which exceeded my expectations. Great range of products that have reputations of quality and a competitive price. Will gladly purchase from again. Thanks!

Product Quality
Shipping
Date PurchasedJune 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Dee

DeeMetropolitan Adelaide, SA

Such great service!

published

I received the wrong sized product, however the team at Oz Hair and Beauty were super quick to respond to my email, and organised a replacement and allowed me to keep what they had initially sent me. They then sent out the correct item with express shipping and it came the next day. Super impressed with their service and prompt communication and responses. Will definitely be a returning customer.

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedJune 2015
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Beauty Product Retailers

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Love this website !!

published

The team is so friendly and the products arrive so quickly. They were very accommodating and gave me free sample products that were full size! Will be using again to buy

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJune 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Jade Winton

Jade WintonSouth East Queensland, QLD

  • 4 reviews

Wonderful Company

published

I have purchased a few times from Oz hair and beauty - the prices are outrageously cheap, products leave warehouse quick and shipping is so fast. I will continue to purchase from here.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
EJ88

EJ88Australia

  • 8 reviews

Excellent customer service!!

published

I made my first purchase online and within a day the customer service team had sent me an email informing that one item was out of stock. They then proceeded to give me the options of either waiting for the item to come in or to send the other item then. I was happy to wait, they were apologetic and said they would send it once the item arrived (they told me how long until it would arrive). Within 2 days it was shipped. Very quick service despite the small delay. Thank you for the excellent customer service and communication. I will be buying again!!

Return Claim MadeNo
Date PurchasedJune 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Excellent communication

published

I placed an order in early April and due to lockdown it took a very long time to arrive in Auckland NZ. However, the team at oz hair and beauty have supported me every step of the way. Their prompt communication meant I felt reassured that my order was on its way. When it finally arrived, nicely packaged, I was over the moon with the service received from these guys. Will definitely buy again!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedApril 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

The reviewer stated that an incentive was offered for this review

Alexa683

Alexa683Perth, WA

  • 3 reviews

Sent wrong items twice

published
Return Claim MadeNo
Date PurchasedMay 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
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