Oz Hair & Beauty Online store

Great customer service. I bought online, a hair mousse. Received and it was defective, the mousse just wouldn't come out of the container. Customer service was great. They offered me a refund or replacement. I opted for the replacement as I really wanted to try the mousse. They sent it by express post and the replacement works perfectly. They were very quick to respond and deal with the issue.

Do not recommend, yesterday I was notified of a security incident where all my personal details have been hacked. This morning I tried to call but no one is answering - there phone message says they have turned their phones off! Not great customer service. I have had three scam calls this morning which I answered so know they were scammers which… Read more

is a vast increase of the usual once a week. Do not recommend unless you want your personal details leaked to scammers.

The team at Oz hair and beauty have been amazing. Unfortunately there was a product issue totally out of their control. They were in contact the whole time offering me options. I received my order today and found a wonderful array of samples and a… Read more ·  1

few extra samples they had added, which I really appreciate. I also had a credit sent to my bank account due to the product unavailability. The customer service is amazing, I have recommended others to join. I’m in NZ and prefer to keep dealing with the Australian crew rather than the NZ crew. Many thanks again for such a wonderful experience with your customer care team.

Very good service. Didn't take very long to receive. I had a bit of difficulty with postal system, and they assisted me with this. All turned out well. They are very helpful to their clientele. I will keep going here. Show details ·  1

I had a bad experience with another online retailer and was looking for someplace to use and saw O's prices were comparable so thought I'd give them a go. They even responded quickly to live chat which sealed the deal as I couldn't get a response from other company when chasing stock on backorder. The order arrived within a couple of days which… Read more

was great as I had ordered a product I was keen to get as I'd just coloured my hair. Well, opened the order and that product wasn't there, even though email saying it was on its way had all items. I sent an email on the same day but was the weekend so didn't expect an immediate response but thought they would on Monday as they had been so quick using chat. I waited til end of day and contacted chat about it and had an immediate response. I gave them proof of non delivery and said I was happy to go to the closest store as I had ordered something else for click and collect and they said sure, we'll let you know when in. Got to Thursday and thought I'd follow up and ask if it was in and she said yes it was available for collection so off I went to the physical store. Got there and first they couldn't find my click and collect, then their system said it had been collected that Monday which was the day I notified chat of missing product. Then they said they had nothing in the system in relation to me collecting the missing item. The staff in store were lovely and gave me the goods after I verified I was legit and told them to reach out if they needed anything more from me. I will probably buy from them again if the price was right but only in store as I just don't need the hassle.

Will be a returning, buying customer - We're not just a number – Absolutely outstanding customer service by Bronte. They have gone above and beyond to assist me and have helped me in ways I was not expecting. I am very satisfied with the assistance I've received, and I have not even received my items yet. There had been a delay at the warehouse and a miscalculation of stock levels available -it has been over a… Read more ·  1

week since I placed my order, and at first, I was quite upset about it, as I had paid extra for express shipping as I urgently required my order, and I still do. I am now out of both of the products I ordered, however, due to the customer service I have received, I am no longer upset about the delay in receiving my order, and I do understand that these things can happen, I was just the unlucky one in this point in time. Bronte immediately refunded the cost I had paid for the express shipping fees and sent me an email to notify me of what had happened straight away. Unfortunately, I did not receive the email until 1 week later, due to it had gone into my Junk folder. Once I had returned the contact that was first made to me, all our correspondence has been very professional, and helpful, and satisfying for the customer. As all my request were met, and without any hesitation, Bronte just wanted to ensure a happy customer, in any way that was possible.

This stuff is amazing! me and my daughter both used for the first time and did wonders on our hair. My hair usually dries out and turns frizzy and knotty the day after I wash it and this made my hair silky and knot free on day 4! I am so happy with this product. Highly recommend! Show details

Outstanding Value and Service! I often receive a bonus product or complimentary trial size products. I’m always very satisfied with my online purchases which are always packaged well and received in good time. Would definitely recommend! Show details

ABSOLUTELY LOVE THIS COMPANY! I saw some mixed reviews, BUT they are fabulous, for my order really quickly and the customer service was quick and reliable. I had a funny lid on one of my products and they were so quick and easy and sent me a replacement. Really impressed and will shop again and again. Show reply

Absolutely unacceptable. Oz Hair & Beauty suffered a data breach, and my personal details were stolen. I only found out through a generic email, and they have offered absolutely zero remediation or compensation for the security failure. It is incredibly frustrating to see a company handle customer privacy with such careless disregard. I trusted… Read more

them with my information, and they failed to protect it. Avoid this company if you value your data security.

Misleading advertising and poor resolution - wasted my time I ordered a bundle package containing a shampoo and conditioner. The website advertised and pictured the products in the new bottle design, which is exactly what I wanted. Instead, I received the old bottle design. When I contacted customer care, they initially told me there was nothing… Read more

they could do. They defended the mistake by claiming the formula inside the bottles was exactly the same, completely missing the point that I wanted the product and packaging as it was advertised. They first offered a 25% discount on my next purchase as compensation, but I just wanted what I paid for. In the end, they offered a full refund, but the entire process has been a waste of time and having to return the products now is inconvenient. Very unhappy with this experience. Products and packaging should be as advertised, and any changes to this needs to be made clear on the purchase page.

They don’t do returns I bought a product online and ended up getting a product that i didn’t want. They say on their website they have a return policy for 140 days, but there’s actually no way to get in touch with them to process a return. Their… Read more

chat said fill a return form and someone will contact you which i did twice and no one contacted me. There’s no way to call them or get in touch in any otger way. It’s impossible to return. Very misleading and i will never buy from their online shop again. I ran out of the product i want and have been looking for alternatives just to avoid buying from them

I've been purchasing here for sometime now. They stock my regualproducts at a great price. Since I live so far from the physical store, purchases have been online and usually hassle free. This time they have changed the terms, while the parcel was always left out front, now they require a signature and AustPost has refused delivery instead taking… Read more

it to the post office, where I can not get to for collection. Now the order will be returned and hopefully refunded. While this isn't a direct fault of this company, if I can't get an order delivered, then its time to shop elsewhere.

Made a purchase online but it still hadn’t moved past a confirmation email 9 days later so I made the decision to email them and cancel the order. I expected a reply to the email or hopefully a refund the next business day but nothing so just out of curiosity late that night I checked the order number to find it was posted at 8pm that night some… Read more

24 hours after my email requesting the order cancellation and I have yet to receive any communication from them to deny the request or notify me of the orders postage and tracking which of course goes against their advertised policy and removes them of having to refund the shipping cost when I drive these items back to the warehouse and return them as I have no intention of supporting a company that treats its customers so poorly

Don't go near this store. Took over a week of following up on why my multi-hundred dollar order hadn't been dispatched to be finally told that there was apparently an issue with the 'free gift'. Notwithstanding that this is the first time any online store has told me that they can't send me what I've ordered because of the supposed… Read more

unavailability of a free gift, after about 2 weeks it has still not been posted or has it even been confirmed when it will be posted (apart from being told over the phone last week that it would be sent that day - obviously a lie in hindsight).

They seem to be good however at stringing customers like me along. Absolute scam-like behaviour

I think I need a consult with you lovely people. The samples sent (and I haven’t yet tried the product purchased for me which is an attempt to replace the bold uniq purple for grey hair) were amazing - and unexpected!! So prior to next purchase I’m going to ask what you recommend. Grey hair much less tangly and frizzy after the two gifts you sent. Triple thanks - prompt service; easy interface and unexpected thoughtfully chosen samples! Show reply

Fantastic experience from start to finish. I received my order quickly and the prices were great. Communication was excellent throughout, and the product range is impressive. As a first-time customer, I was pleasantly surprised to receive some lovely samples, which was a really nice touch. I’ll definitely be ordering again! Show details ·  1

Ordered and paid for an almost $100 order. Thankfully through PayPal. No update three weeks later. Don't answer their phones or emails. Thankfully PayPal intervened and I have recovered my money. Really poor customer service......in fact zero customer service. Show details

One of the best online products I have dealt with. Parcel was packed very well, no dents or rips in the nix and it came with a small gift that was a really nice touch. Would highly recommend them. Thank you Oz Hair & Beauty. Show details ·  1

A fantastic AUS based organisation that delivers time and time again! I've been buying my hair products from this organisation for years and I keep returning because the price is great, the packaging is flawless, the products do exactly what I need them to do (for 26 years now!) and their product samples I receive are perfectly targeted for my… Read more ·  1

very long and curly hair. When I had a small account issue in changing my personal details, it took no time at all to get hold of a REAL PERSON who solved my problem instantly. Don't hesitate, this team is excellent.

Really impressed with the online customer service. I made a mistake with discount code when placing an online order. I received a prompt reply from the online team who resolved my error and refunded the difference no issue. I have purchased from Oz Hair and Beauty many times, never any issue, however was very impressed with the customer service this last purchase. Show reply

Excellent communication. Great prices. Many sale items. Friendly team. Prompt delivery and a sweet surprise treat in the delivery too. Amazing customer experience. Well done team!!!!! Show details ·  1

I bought a bottle of the 50ml bottle of Redo- Genie in a bottle off of OzCareBeauty, it was a last minute check out offer, which I don’t usually do. But the size and cost made it a low risk|investment and so I bought it. It does absolute wonders on my daughter’s hair, which at 9 she wants to manage herself but still needs practice. Only one… Read more ·  1

“intervention” from me between washes and it makes her hair so much easier for her to manage. Works a dream, will definitely be buying again. I also use it when I’m in need of a little boost and I love the smell. Not often a product does what it says on the packet these days, but 10/10 product delivers.