Mediation process was exceptional
This air conditioner worked magnificently for 4 years (when it would have had a 5 star rating) but then it faltered. Still under guarantee, service personnel were unable to fix it satisfactorily. Further communication with Panasonic resulted in replacement of the unit.
The Panasonic team were responsive and courteous, and within 2 weeks the matter was settled. Very pleased with the outcome.
I can confirm that Panasonic lived up to their warranty guarantee.
Purchased in May 2017 at The Good Guys.
Problems after 4 years, but follow up warranty service was fantastic!
After just four years, the whole unit stopped! Until then, I was reasonably happy with it. Have always cleaned and dusted it on a regular basis, including cleaning the filters. Really disappointed that the unit has developed a fault that has rendered it inoperable after less than four years. ***UPDATE*** Happy ending tho, Panasonic Warranty service team were awesome. Up and running again after just 2 days! Thanks Panasonic.
Purchased in August 2016 for $1,700.00.
Faulty and Poor Service from Panasonic
This air con has been nothing but faulty and frustrating!
It seemed to work fine for the first year then after that, the heating system starts shutting down automatically. I have raised this several times in the past 2 years with Panasonic and to date the issue has not been resolved. The first contracted company that Panasonic organised came out twice - both could not resolve it. The first technician didn't appear to know what to do and then left with a cover piece missing off our condenser unit. The condenser unit actually started to perform ...worse after he meddled with it. I was hopeful with the second technician who changed the "motherboard" in the condenser unit but unfortunately the same issue continued. Further calls to Panasonic, the customer service person I spoke to, Loui was completely useless failing to give me a reference number, giving me misinformation and NOT pleasant. I tried to call the business customer line to see if I can speak to someone else and I still got him!!! I'm quite certain he was the same rude person I called previously to chase up on my case (and the very person who didn't log my case into their system). I am frustrated at how many times I've had to call Panasonic (and worse having to deal with this Loui guy - who is unprofessional and doesn't do his job!). Is there someone else I can speak too??? Please!!!
Purchased in May 2017.
Everything is great except the control
The heating is great with the fact that it heats outside before blowing hot air into the room eliminating being blasted by cold air in winter and the cooling is great! What annoys me is I have to reach up to the unit with the control to change it even with fresh batteries, my mothers unit did this too so maybe a control receiving panel issue idk
Purchased in March 2016 at The Good Guys Physical store for $1,800.00.
Low running costs excellent unit
Very pleased with my airconditioner. I set it to 24degrees and its effective, low running costs and looks good.
Im very pleased overall in the three years Ive owned mine. Excellent in everyway.
Purchased in August 2016 at private contractor for $1,650.00.
Best Air conditioner I've owned
Could leave it on all night and all day and won't have any problems.
Would cool my apartment in under 4 minutes and would cool the immeadiate area instantly.
In any conditions this airconditioner would work well and the heat cycle worked great too.
Purchased in August 2017 at The Good Guys for $1,600.00.
Pumps cold air out
Such a fantastic air conditioner and so very quiet. I really love the anti-bacterial filter it has and it's a blessing to set the timer on before I wake up.
Purchased in September 2017 at Aspen Air for $2,999.00.
Very quiet, works efficently, great product
Installation was not a problem by our experienced tech, aircon works fantastic - usually use it only on cold during the hotter months, system is very impressive and super quiet. I'm super impressed with this system and have purchased another two for other areas.
Purchased in October 2018.
Works perfectly in Winter not used in Summer yet!
We bought our unit last year and used for winter to keep use cool. It takes a few minutes to warm up every time and makes our living room warm very quickly. I haven’t tried the cooking yet as I realised my apartment doesn’t need cooling because the old bricks apartment.
The internal unit doesn’t have much noises but the outdoor unit creates some noises when operating.
Purchased in Goodguys when it was on cash back offer! Good value, highly recommend!
Purchased in July 2018 at The Good Guys.
Quiet, cool, easy to use
Nice and cool for the size we've purchased
Easy to use
Inverter is not overly loud
We've done a lot of research before purchasing this model and in the past we've just gone with Fujitsu which is still very reliable but for this price and reviews done, can't go wrong with this one.
Great for cooling not so good for heating
I like this 3.5kw system for cooling in summer its great and economical but doesnt heat up in winter properly would probably recommend it if your just going to use it for summer
Purchased in March 2015 at Harvey Norman for $1,100.00.
Avoid tis model
Heap of junk, when it’s on cooling after a couple of hours starts to creek and crack,when it’s on heating you can’t even sleep makes that much creeking noise you have to turn it off.I have a 7kw model just as bad, have had new fan replacement was out balance there’s a fault with that model, avoid Panasonic.
Purchased in September 2016 at Harvey Norman for $800.00.
Efficiency and quiet
Love our air conditioner. Have it installed in our bedroom, run smoothly , very quiet, warm up or cool down the room very quick and not cost us a lot of electricity to run. Highly recommend
Purchased in August 2018 at Domayne NSW, Warrawong for $800.00.
Great air con
This A/C works great. It effectively cools the living room, kitchen and bedroom. It works nicely in extremely hot weather. The timer feature is good. It's powerful and so far it has no faults.
Purchased in October 2018 at Harvey Norman for $1,500.00.
Nanoe-G has started making a squealing noise. Purchased from HarveyNorman 3 months ago, minimal use, quiet and effective
Aircon has been used for cooling only and nearly always when it has been running, we use the lowest fan speed as it cools our room very quickly, quietly and effectively.
The indoor unit has just started making a squealing/ bad squeaking noise and has got progressively louder (when running the unit two evenings in a row). However once the nanoe-G is switched off the noise completely stops, so this is obviously the problem.
This has been the first issue with the unit, but is definitely not a nice sound and feel this shouldn’t have happened when the unit has had so little use.
Apart from this, it is easy to use and the two separate off timer options are a handy feature.
Purchased in December 2018 at Harvey Norman for $750.00.
Questions & Answers
Can you replace the Thermidor yourself?
Do you mean the thermometer? I do not know. Best to contact the Panasonic team directly. There is a contact number on their website and also an email address.
Hi Julia, we recommend you call us on 132600 and we will walk you through next steps.
MY CS-Z15RXR will not operate on heat.
Hi Roy, Please give our customer service team a call on 132600 and they will help you.
Power consumption of a 2.5kw and 5kw Panasonic split system. Thanks.
The Panasonic label on the side of my outside unit says "Capacity" -> Cooling- 4.2 kW and Heating- 5.5 kW.
Get an answer from our members and Panasonic representatives
The ECONAVI Series is Panasonic’s power-saving range of air conditioners, designed to detect unconscious waste of energy. All models are designed with eco-friendly sensors, which monitor human location and sunlight intensity, then recalibrate the temperature to conserve energy. There are two remaining air conditioners in this series, the 3.5kW and the 4.2kW - the rest have been discontinued.
Keep in mind that these air conditioners are louder than other air conditioners on the market. At 49dB for indoor noise level, that’s around 10dB louder than other ranges of air conditioners, such as the Avanti and Bronte by Mitsubishi.
- Bacteria clearing filter and deodorising filter
- Removable, washable filter to keep the air conditioner running smoothly
- Various timers, including on/off timers and sleep mode
|Category||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners|
|Features||Dehumidifying Function, Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Dehumidifying Function, Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Dehumidifying Function, Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Dehumidifying Function, Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control|
|Cooling Power||3.5 kW||4.2 kW||2.5 kW||5 kW|
|Heating Power||3.7 kW||5.5 kW||3.2 kW||6 kW|
|Type||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||4 stars||3 stars||5 stars||4 stars|
|Heating Energy Rating||5 stars||2.5 stars||5.5 stars||4 stars|
|Operating Temperature for Cooling||5 ℃ to 46 ℃||5 ℃ to 46 ℃||5 ℃ to 46 ℃||5 ℃ to 46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Indoor Unit Dimensions||296 x 870 x 236 mm||296 x 870 x 236 mm||296 x 870 x 236 mm||296 x 1070 x 241 mm|
|Indoor Weight||9 kg||9 kg||9 kg||12 kg|
|Max Indoor Sound Pressure Level||46 dB||47 dB||42 dB||44 dB|
|Outdoor Unit Dimensions||542 x 780 x 289 mm||695 x 875 x 320 mm||542 x 780 x 289 mm||695 x 875 x 320 mm|
|Outdoor Weight||33 kg||46 kg||33 kg||49 kg|
|Max Outdoor Sound Pressure Level||65 dB||62 dB||62 dB||62 dB|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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