Panasonic NN-ST641W / NN-ST641WQPQ Questions & Answers

Hi Debbie, looks like your microwave may have a fault. Please contact our customer service team on 132600 and they will assist you.

HI Debbie, I am having the same problem with my Panasonic microwave, May know how your case resolved?

Hi Nol, please contact our customer service team on 132600 for further assistance.

Hello, new panasonic microwave bought on Sunday and it goes into cool cycle after 10 seconds of cooking?

Hi Carly, Best to give our customer service team a call on 132600 and they will assist you with your enquiry.

Thanks

Hi Dave, you will require a service centre to do this for you. Please contact our customer service team on 132600 and they will provide you with details of the nearest service agent.

Hi Virgilu, the trim kit is NN-TK611SWQP. external link 

Hi Rez, please contact our customer service team on 132600 who will assist you further.

Contact Panasonic but as the shop says they may charge you ......tell all your friends ,,,dont buy Panasonic products

I took mine back to the store with the original receipt and they gave me a new one on the spot..........both times. I would tell them that you WILL be contacting consumer affairs if it is not replaced.

From ACCC:

Consumers’ right to a remedy for goods that

fail a statutory condition or warranty has no set

time limit but instead depends on what would

be reasonable, given the cost and quality of

the item. This means that consumers’ statutory

rights may entitle them to have defective

goods replaced or repaired after any voluntary

or extended warranty has expired.

Thank you all for the suggestions would you believe its working ok now. But because companies like Panasonic are outsourcing their product, they have lost control of the quality control or their attitude has changed which suggests you can buy anything for a price if it fails buy another hence our throwaway society. Very disappointing

Simple, have the store staff test it and confirm the fault. Its a microwave oven, not a NASA control system.

Hi there, theese models of Panasonic Microwave have been well known for their unreliability _ with many reported faults . Panasonic has really dropped the ball in terms of quality! Unfortunately these models are not repairable and from your description it sounds like outright fire danger. I would advice you to widen your choice of brands and don't just bind yourself to this brand.

Thanks, I purchased a sharp this time. Will see how that goes :)

The cool down function is in built for the microwave's inverter technology that assists in even heating of the food (so you don't have to keep stiring the food every now and then as microwaves without inverter tends to heats unevenly and food in the ceter of the bowl or dish tends to be cooler than the outer side).

You can take out your food from the microwave anytime even after a few seconds and it automatically goes to cooling mode for some time e.g. 10 seconds. This is normal and all invrter micrwave should work like this. Only thing to remember - do not power off the microwave at the power switch.

The after cooking cooling function is a 'feature' of the inverter system. Early Panasonic inverter m/w had problems with the inverter high power transistors 'cooking' as they suffered from 'heat soak' after the oven cooling fan stopped at the end of cooking, and then the transistors failed from overheating. Panasonic programmed in a 'cooling cycle' in all newer units to prevent premature inverter switching transister failure. In older systems, there was a repair kit from Panasonic with better transistors and a larger heatsink. I had this kit fitted to the 'dead' m/w I got for free, and it's been working for 12 years now, with just a replacement globe needed.

I guess is short circuit. The best way is talk to Panasonic. Good luck!!

Gosh, that's a worry. Short answer - take it back to the store. Longer answer - Is it the whole house or one fuse? If it's the whole house I'd call an electrician in case one of your circuit breakers is faulty.

I remember one house I lived in would blow a fuse if I ran the microwave, toaster and kettle at the same time. Rather than play about with the the circuit breakers, I just avoided running all 3 at once. But if yours is blowing every time, that suggests something more serious. Take it back to store..

Mine just started doing this. As soon as we press the start button it trips the safety switch in the meter box. Any answers?

I am not sure which plate you are talking about but I have noticed that some plates and bowls become very hot in the microwave and some stay cool. I think it just depends what they are made of, just trial and error really until you find ones that stay cool.

White china plates and bowls normally stay cool.

Hope that helps

Paul

If you mean the top of the microwave gets very hot, the answer is 'yes'. The top of every microwave gets hot...this is part of the reason for the cooling function after the cooking completes. But it's also important to keep the top and sides well ventilated to give the micro the best chance of cooling down.

But don't be alarmed about the hot top. It gets hot but it's normal.

Thanks for reply of my all well wishers.

Best regards

Arshad alvi lahore pakistan