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Pandora Physical store

Pandora Physical store

2.6 from 76 reviews

See the Best Jewellery Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
22
4 star
5
3 star
5
2 star
11
1 star
33

Gay Edwards

Gay EdwardsEyre Peninsula, SA

Warranty does not cover gifts

published

So angry, my sister brought me a charm that hat a gold intial on it. The gold initial started to peel off. Took it too the Shop she brought it from. They would fix it for a price that nearly cost the charm or I could have a credit. It was a gift it should have been fixed for nothing. so no warranty. It was a gift. Disgusting. Have a lot of Pandora but won't shop again.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationPort Lincoln
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1 comment
Gay Edwards
Gay Edwards

Bet they don't reply or give a dam about this


absolutely atrocious customer service.

published

Unclear guidance to queues and barely any helpers to assist to your needs. Designs are quite nice but they only have charms and a few rings or bracelets. Not a wide range of products and other jewelry shops are recommended

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPandora
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Lyoness

LyonessSydney, NSW

  • 9 reviews

Sadly they are not what they used to be

published

I used to adore Pandora: their charms, bracelets, necklaces, etc. I would buy their products both in Australia and overseas. Sadly, what they have on offer now has neither the style nor the quality it once had. Pandora used to do decent gold products, and have lovely charms, and now their jewellery is quite cheap and nasty. I was thinking of buying a rose gold necklace, but the metal was something called Pandora Rose, and not even silver plated. Plus I know so many people who have bought chains there recently which just constantly break. Pandora replaced them but it happened over and over again. Like so many companies they just cheapen customers and end up using cheap materials. Will not be buying from them anymore.

whosgordy

whosgordySydney, NSW

  • 8 reviews

Inconsistent warranty and customer service

published

I was given a Pandora leather bracelet for my birthday 18 months ago. The bracelet broke and one of the charms shattered. I took it to Hurstville store and was advised there is nothing they could do. I went to Miranda store and was told the only solution was to buy a new bracelet. This style is discontinued and i didnt like the alternative. I recently went again and asked for a replacement as it is within 2 year period. They offered to repair the bracelet. Disappointing and inconsistent service for a product that is within a 2 year warranty period.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGift
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Hannah

HannahGreater Melbourne (Outer), VIC

  • 10 reviews

Love pandora!

published

I have lots of pandora jewellery. Rings, bracelets, charms, necklaces and rings. All so beautifully made. I love the fact they are always bringing out new jewellery! Will be back for more!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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Mel

MelCanberra 2600, ACT

  • 2 reviews

Picky service

published

I went into Pandora with my Fiance to buy more charms

When we walked in we were 1 of 2 customers in the store, no one greeted us (3 girls) but all made eye contact with us

After walking around the store for some time, my partner went up to one to ask for help, she didn't seem pleased.

After picking 4 charms she commented "Oh you're actually buying"

I guess we come across a poor?

Thanks Pandora.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWoden
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Great Customer Service - Merrylands

published

Team member Yasmin at your Merrylands show great customer service. Her knowledge to products and empathy towards customers is of high standard. Thank you! I wiil definately be back in the near future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMerrylands
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NOT HAPPY JAN4747

NOT HAPPY JAN4747Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Great customer service

published

I took a necklace back to The Watergardens store as it broke. They offered to either replace it, give me a refund or fix it. So I chose a replacement (same necklace). It was 7 months old and I had the receipt. I was very happy.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationWatergardens
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J Morrison

J MorrisonSydney, NSW

  • 5 reviews
  • 1 like

Size improvement

published

I love Pandora but my husband bought me a bangle & I went to a store as I felt it was too big. They said it was the correct size because I need room to put my charms on. So I began to buy charms & have quite a few but the bangle is still too big. I couldn't exchange it as was out of the 30 day customer refund period so I went to another store the other day to buy a new bangle & tried on the smaller one but that was too tight with the charms on. This was the smallest size before the one I have. Why does Pandora not make an in between size? Not everyone's wrist is 17, 19 & so forth.

Return Claim MadeNo
Warranty Claim MadeNo
Don't shop here

Don't shop here

  • 2 reviews
  • 1 like

Terrible quality and declined a refund for faulty product.

published

I purchased a ring months ago and the stone fell out. They reluctantly replaced it once but the stone fell out again so it was obviously a design fault. I went and asked for a refund as per ACCC laws and was declined saying they don't offer refunds. I reported it to ACCC and they did nothing to help with my situation.

Products are overpriced for what they are. Quality isn't great and the service is terrible. Spend your money elsewhere.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBurnside, Adelaide
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Fantastic Service Southland Cheltenham Store by Jade

published

My Grandaughter and I visited the Southland store tonight, and I would like to say as busy as they were, Jade went above and beyond to find what my grandaughter was looking for. Thank you

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouthland Cheltenham
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flyn paisley

flyn paisleyGreater Melbourne (Metropolitan), VIC

good products. questionable service.

published

me and my friend were really happy with the products we looked at but the girl who served us was rather pushy and made us uncomfortable. we didn’t purchase anything because of that. but will be back another time when she isn’t there.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationnorthland
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Good product, questionable service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWestfield Marion
See all answers

Customer

CustomerSydney, NSW

  • 2 reviews
  • 1 like

Great customer service QVB Sydney

published

Thanks Kim for exceptionally great customer service . Had faulty charm exchanged hassle free in QVB Sydney. Very welcoming and patient staff. I especially like how they are enthustic about the jewellery they sell .

Customer Service
Warranty Claim MadeYes
Store LocationQVB Sydney
Kaz

Kaz

  • 4 reviews
  • 2 likes

Pandora addict

published

I was gifted my first Pandora piece for Christmas 2017. I now have a HUGE Collection. It is all VERY good quality jewellery. I noticed other negative reviews. All I can say is if you follow Pandoras care instructions you cannot go wrong. Last on, first off is best piece of advice. Dont wear to bed, in shower/swimming, while playing sports. Gently polish after wear and deep clean only as per their instructions. I also use their large Jewellery box to house my collection (tarnish free treated) My collection looks brand new after a year of almost daily wear. I cannot go to our store without making a purchase :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWagga Wagga NSW
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  • Verified customer

Robina QLD staff not helpful

published

SKD123

SKD123Sydney, NSW

  • 9 reviews
  • Verified customer

Amazing products and customer care to match

published

I have several pandora rings I wear everyday, I broke one I had nearly a year so I decided to pop them an email, as I had no receipt or no idea what store I purchased from I wasn’t expecting much. I got a reply within 24 hours and someone even tried to ring me to discuss further. I missed the call an forgot to reply to the email.. they could have just left it and closed my case but a manager from my local store called and said I could pop in to the store to exchange it. This is the manager named [name removed] from bondi junction store, she and her team were absolutely amazing and I was provided with a brand new replacement yesterday. Absolutely delighted with the service provided!! Thank you so much team


Dreadful customer service at Parkmore, Melbourne

published

Range was good but customer service was horrendous. I waited so long. Was ignored the whole time I was waiting. Even when someone returned to pick up something, I was still overlooked without even an -‘be with you in a sec’.
I’m guessing it was the manager, the rudest of all.
Very disappointing. I’m embarrassed to actually be still standing here waiting. I have been here for so long.


E.S

E.Ssydney

The absolute worst!!!

published

J lam

J lamMelbourne

Horrible customer service VIC

published

Page 1 of 4

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Questions & Answers

Tonya

Tonyaasked

Are jewelry stores to sell pandora merchandise at the same price as pandora store or can they charge more?
Just wondering purchased a ring for 100.00 and pandora
Site had it at 75.00

No answers

Crissy

Crissyasked

My son bought his girlfriend a ring for Christmas and the silver is wearing off. She's upset and he's very embarrassed. Does Pandora have some type of warranty against this?

2 answers
Zoe W
Zoe W

U may go to any pandora store they will clean the tarnished jewelry for free and it will look brand new
My bracelet had been five years old and it was turning black I took it out to a store and it came back like new and shiny

fred f
fred f

Ask at the store


Gina

Ginaasked

I bought a pandora silver bracelet online and it is 2 sizes to small and i was wondering if i could exchange it for the right size in a store i have the the email receipt for it? thank you in advance

No answers

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