Pandora Physical store

I would like to share my recent experience with Pandora in Sydney. Firstly, I would like to sincerely thank the manager at the Pandora store located at the Queen Victoria Building (QVB). I unfortunately don’t remember his name, but he assisted me on Saturday morning (around 11–11:30am), 21 February 2026. He was extremely professional, patient and… Read more

solution-focused. I truly appreciate the way he handled my situation.

Two years ago, I had my bracelet clasp replaced and was sold a safety chain at the Pandora store in QVB because my bracelet was opening frequently. Since then, I hadn’t added any new charms.

Recently, I received two charms as a Valentine’s gift, purchased overseas. However, due to the safety chain that had been installed, I was unable to add the new charms.

Earlier that same morning, I visited the Pandora store at Broadway Shopping Centre seeking assistance. Unfortunately, the experience there was disappointing. I was told there was nothing that could be done and that I should return to the original store. I did not feel there was much effort made to explore possible solutions, and as someone whose English is not perfect, I felt uncomfortable and not fully supported.

Feeling frustrated, I then went to the QVB store. The manager reviewed my bracelet carefully and explained the technical issue clearly. Although he initially confirmed what the other store had said regarding warranty limitations, he listened to my explanation — that the issue originated from the previous modification done in-store years ago — and showed genuine understanding.

Even though the charms were purchased overseas and I did not have the physical invoice (only a bank statement record), he made a goodwill decision and offered an exchange. This was greatly appreciated, especially since the item was outside warranty conditions.

He also advised me that the safety chain originally sold to me was not the most appropriate option and recommended a better alternative moving forward. His knowledge and experience (he mentioned having worked many years with Pandora) were very evident.

Because of him, my issue was resolved and my confidence in the brand was restored.

However, I would also like to provide constructive feedback: for a premium jewellery brand, it would be beneficial to have a clearer maintenance or repair support structure. Customers should not feel they must seek external repair services for issues connected to in-store modifications.

In summary: ⭐ 10/10 for the manager at QVB — outstanding service. ⭐ Very disappointed with the service experience at Broadway. ⭐ I hope Pandora considers improving its after-sales repair support.

Thank you again to the QVB manager for turning a frustrating situation into a positive one.

IMPECCABLE SERVICE – I recently walked into Pandora, Helensvale (Gold Coast) and was quickly greeted by Hannah. The stars rating just does not do justice to the amazing Customer Service Hannah offered during our interaction. Her genuine affection for her job and making sure a customer is satisfied is one I cannot say I have ever experienced before. I mentioned to… Read more

her my collection at home was in bad need of a clean and she offered I bring in the entire collection for a good clean and that she was looking forward to seeing it. I have 2 bracelets now for my travels, 1 for Christmas and 1 for Mother's Day/every day charms. While in Store she gave the charms on the bracelet I brought in a quick polish which then already looked much better. I promised I'd return with my collection. On my next visit Bailey was in Store as well and both viewed my collection but too late in the day to leave for cleaning. I promised to return where I could leave them in the morning and pick up in the evening. Bailey with her impeccable service and attention to detail attended to detailing all my items for cleaning. I left my collection for it's 'clean' with no hesitation. I was greeted that evening by Hannah when picking up my bracelets. These 2 women love what they do and it shows. I would like to add that at no stage was there a Sales push to purchase anything however I did buy 2 clips and I bracelet and received a FREE charm bracelet. I had rarely entered a Pandora Store in the last few years except when on Holiday or for a special occasion. I have also purchased online. I will now be back to Helensvale Store regularly to see what's 'new'

Pandora is my collection for my outer beauty – Hi there, I would like to say Thanks to Stephanie and Gabby from Pandora Parramatta. This is not my regular store but I did my two recent visits there and the customer service i received from these two girls its just unbelievable. I haven't receive this kind of service from long time where the staff is very welcoming and put all the efforts in… Read more

sales with beautiful smile on their face. No frustration while serving customer and patience level is incredible.I am so glad that i been to this store.

Unfortunately i haven't receive even little part of this service in my nearby store blacktown. Its nearly a year now i an going to blacktown store but except one friendly staff there are rest of people serve you according to their good or bad day or with lack of interest.I didn't want to say but i couldn't stop myself because it happened to me now numerous times. before i thought its in busy time but in quite days there was no change in their service. i went to store nicely explained to that one friendly staff but looks like she can't do much as a Team.

I hope someone will take this matter seriously so it will be easy for me to go back to my regular store.

Respect – I had a problem with the bracelet I bought from the Pandora store in Colonnades, Adelaide, south Australia. I spoke to the staff who were very polite but unable to help me. I spoke to the manager on the 24/01/2025. Her name is Lindsay and she listened to me with respect and genuine interest. Thank you Lindsay for your kindness. I have been dealing… Read more

with this store for many years and will certainly recommend it to family and friends. Kind regards Ivy Morgan

Outstanding Customer Service from Breanne in Hurstville store – Breanne the manager at Hurstville, exceeded beyond my expectations! She was super helpful and very prompt with getting things done, she went online and checked back to 1 year ago where I purchased a bracelet for my daughter, found the receipt online and gave me a brand new one. I also had a bracelet with a gift receipt that needed to be changed.… Read more

I got another bracelet with a charm. I was super happy with her customer service and yes this was on Boxing Day! 5 star service for me!!!

Thank you Ms. Karen – Today I was serviced by a fabulous lady at Hurstville Westfield store, Ms. Karen. Can’t thank her enough for her efficiency and kindness. Excellent service? Thank you so much Ms. Karen. Show details

Love the product. Spent a good sum on items. Asked if there would be any Valetines Day offers coming up. Told definitely no. Few days after purchase special offer advertised. I get its business but flattened my overall excitement to finally having a charm bracelet. Show details

Bought a bracelet here for a girls 18th and was assured I could exchange it if need be, needed a smaller one and went back, was told they had no stock and had to pay an extra 40 for something else the same . Funnily enough they have plenty of stock in store according to their website. Salesgirl obviously wanted comission. Avoid this place Show details

Pandora Fountain Gate. Unprofessional service and behaviour. Customer Service were extremely disappointing. Knox City Store was helpful and repacked my gift but unable to issue a gift receipt. Show details

I have always really loved Pandora jewellery, having many charms,bracelets,necklaces as well as earrings. Many were gifts as well as my purchases and what I thought beautiful sterling silver items with the guarantee that they were pure sterling silver. Today I decided to sell some of my Pandora jewellery at Adelaide exchange so I could purchase… Read more

new items. I was horrified to discover when the jewellers tested the Pandora jewellery that some was not genuine silver. Considering the cost of the items I had bought it left me very disappointed and I definitely will not purchase anymore. Definitely won't recommend Pandora to anyone. Overpriced and not all genuine silver.

I went to Shellharbour store today having to line up out the front of the store as it was very busy,finally got to go in greeted by a lady in the doorway asking what i wanted to look at,i said sale items Charms she said there over there in two cabnets i looked & waited half an hour or more to be greeted & severed by one of there assistance while… Read more

my daughter with autism waited outside for me.No one approached me what so ever as they let more customers into the store i was invisable.I am so disgusted i have not stopped thinking about it all day today. Thanks for making my day a [Content Removed] experience.

My Experience with Pandora I’m really disappointed with the service I received from Pandora. I was gifted a bracelet from my son and his family about two years ago, and it means a lot to me. Unfortunately, the bracelet broke — and because we no longer have the receipt, Pandora told me they can’t help at all. I understand policies, but it feels… Read more

like they only care if you can prove the purchase, not about the customer or the sentimental value of their products. For a brand as well-known and expensive as Pandora, I expected more understanding, support, or at least some kind of reasonable solution. Instead, I left feeling that they’re only focused on money, not on customer care.

Very disappointed.

The manager of warring mall Farnoosh offered me free to take everything after business hours on the day I made my purchase and mentioned that he had done this several times before. In my opinion, you should be very careful when choosing managers — don’t appoint just anyone as a manager.

I bought a pair of stacking rings for my daughter’s birthday in April. By early July, one of the rings had lost a zirconia and became misshapen. When we contacted the company, they immediately blamed my daughter, even though she wore both rings the same way and only one was damaged. They also insisted she shouldn’t sleep with the rings on because… Read more

“heat” could change their shape, which didn’t make sense to me.

After I pushed back, they eventually agreed to exchange the ring, but the whole experience was disappointing. Unfortunately, their response has made it clear that they’ve lost two customers.

Poor quality. I purchased my wife a Pandora bracelet and charms as a gift and the clasp on the bracelet lasted one week. They replaced the bracelet straight away this time we got two weeks out of the clasp before it broke also.  My wife is totally turned off Pandora now due to the extreme Poor quality. She said she’s too scared to even wear it so… Read more

what is the point !?  I think that a Facebook page with no review section and no way to send a message is a telling sign of the lack of confidence in a company’s own product. I rang their head office in Australia and they simply advised to take back to store and exchange or get a refund and spend the money elsewhere.

I bought the small dangle earrings that come with the pretty butterfly dangle charms well my kids bought them for me anyway for a start I cannot even get them round the earlobe without any charms on it and for a finish as soon as I first tried to put the first one on obviously with the charm as this was the way it was supposed to be worn the… Read more

butterfly flung straight off and down the bathroom drain so I probably cannot take them back as one’s missing omg they cost my kids $100 and they were so excited to get them for me now I can’t even wear them let alone with a charm the sales woman said she managed to get more than one charm on there how I do not know was probably just a lie to get me to buy them. Also I was just getting my bracelet out to see if maybe I could use the other butterfly on and am horrified to see this perfectly stored item has started to go black! Bought from the store at Erina fair nsw Truly would give them no stars if possible

Poor quality item and the staff are "it must be from somewhere else!" My daughter, visiting from Sweden, bought me a "sterling silver" (I use that reference VERY loosely) pendant and chain from their BNE city store. The clasp eroded as did the pendant. The staff consistently try to claim it is pure silver. It's not. It started eroding after 2… Read more

weeks and I always took it off before swimming or showering. Also the engraving looked like it had been done by a blind man. It's cheap, sub standard quality and definitely not worth the hefty price tag.

I was just in Highpoint Pandora store the most rude & obnoxious sales person I have ever met. Walked in I was the only one atm, she was on the phone, I waited at the Font desk , she then serves another customer that walked in after me! that customer said to her I’ll wait if you want to serve that lady & she replied oh no don’t worry she’ll hv to… Read more

wait! Rude ! waited more than 5 min & another staff that was on break helped me. There was no apology to say I’m be with you in a second nothing ! I’ll never set foot into this store again! Rude Behaviour of that staff.

Mean staff – Booragoon Westfield pandora, extremely rude and mean staff, i understand there is policy's in place but they could be nicer about explaining them. My ring my partner got me broke and has sentimental value and I explained that when asking about the warranty as I only has the ring for a couple months. Staff said that i cant keep the old ring and… Read more

that there is no point in keeping it because it's broken. I understand if im not able to keep it, but the two staff were both extremely rude and belittled me because I asked about keeping the ring. They made me feel stupid and were horrible to me infront of other customers. Pandora should hire genuinely nice understanding people instead of extremely disrespectful staff.

Shoping Fountain Gate , please don't ever go to the Glen, be treated badly because of the way you dressed – I would like to give feedback to both stores at The Glen and Fountain Gate It would be three and a half stars, I could not do 1/2 star Both negative and positive feedback NEGATIVE As I finished work, I walked into Pandora in the Glen. There was only one other customer and I, The sales assistant stared at me, did not smile, did not greet the… Read more

customer, and did not help at all. She was very rude to me. I do not know what's the training of the customer service to her at Pandora. POSITIVE Therefore, I went to the Pandore store at Fountain Gate. It was very crowded and there was a very long queue to buy the products. I accepted it as I had been treated so badly at the Glen. Regardless of how busy the shop was all of the sales assistants were very helpful. Taking my turn, a sales assistant named Vidusha was very helpful and cheerful to me, and the store even did not have the stocks, she searched for the other store for me, even though the store was full at that time. She took time and patience to explain everything clearly before buying them. The only thing I was a little bit disappointed, that I could not register the email, because of the sea of people in the store at Fountain Gate Shopping. Thanks

Customer service severely lacking – My daughter was given a personalised bracelet for her birthday, unfortunately it is too big. Whilst I understand because it is personalised it can’t be swapped for a smaller one the way we were dismissed at both the Chadstone & Southland stores was the worst custom service I’ve ever received.

sub standard customer service (assistant manager) – bought a pearl/diamonte ring (kept receipt) diamond fell out after three weeks went to pandora (burnside) assistant manager said it was wear and tear after much debate she gave us a voucher as she advised there wasn’t any in stock my size (later known to be a lie) unbeknownst to us the ring had been discounted originally we had to pay an extra… Read more

$30 to replace the exact same design the sales lady we saw when we redeemed the voucher advised us we should never have been offered the voucher and should have kept the ring and exchanged it at another time or another store

assistant manager (burnside) showed total disrespect in customer service, was unhelpful and rude

how she can be an assistant manager us beyond words!