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Please Dont Book Paul’s Cleaning Service Ever Ever! Scammers!!!
Paul’s cleaning Melbourne which run under another “Fantastic service” is biggest frauds I ever met in my life.
It was yesterday 27JAN2021 I have booked end of lease cleaning on 74 QUEENS Road which is 1 bedroom and study room apartment.
They asked me to make advance payment with membership offer for an years which is around $470 which I feel that I got ripped off. Plus I got $100 charged by property agent for delay in returning keys due to cleaning appointment timings.
I am going to write on other social media websites so that people should ...not get scammed. I will also formally book complaint and will take legal action against this fraud company incase if I don’t get 100% bond refund which they have promised while booking vacate cleaning. I am talking to legal advisors and will also get ombudsman involvement.
Would not recommend
I am disappointed with both the customer and cleaning service of this company. I expected to see results that matched the hefty price i had paid for the bond-back guarantee package - this was not the case. They did not properly clean the walls, the switches, the cupboards, the oven, the windows and mirrors, nor did they steam clean the carpet. My real estate agent is now taking money out of my bond in order to pay for a new cleaning service.
It should have been a red flag when the supervisor told me that they could do a proper clean, but they...were going to 'see how it goes' on the first clean and see if the real estate would request that they do a second clean - at my expense, of course. They are now not responding to any of my emails. Please learn from my mistake and do not go with this company.
I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services? They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services and Paul's Cleaning were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.
Affordable and a great job! well done guys. Very professional and hard working. Many thanks for great service. Would definitely use again. I would highly recommend them and will use them again.
The reviewer stated that an incentive was offered for this review
After builders cleaning
Frank and Carlos did a fantastic job our tiled floors were full of grout plaster and paint which I had no way myself to get it off, we are more than happy with the job they did, we highly recommend them to anyone thanks guys !!!
They did a terrible end of lease cleaning and we paid $$$ for it. I even forwarded them a copy of the lease agent’s report about their lousy cleaning and when I complained about it, they ask us for more money to clean it again. We have to reclean our apartment by ourselves. To think we paid them $$$ to do it
Organized to have my oven and stovetop cleaned, the reality was very different from the advertised service. As has been already mentioned in reviews this company comes under the umbrella of Fantastic Services (which I had previously used for carpet cleaning and been very happy with the results so I wasn't overly concerned about my booking being redirected to them although I thought it rather unusual). I had booked the service and had to rearrange it for an earlier time which they accommodated at short notice. The cleaner arrived half an hour ea...rly as he told my husband he had a personal appointment. Unfortunately I didn't see his work until after he left and was surprised at the average job of the oven and what seem a very superficial clean of the stove. I rang and complained to the cleaner (he had left his card) who insisted he'd cleaned thoroughly. I then rang the company and they said they would get him to come back and finish the job in the afternoon. I then received a text 20minutes after the appointed time that he was running 90 minutes late! Rather fed up by this stage I decided to cancel the appointment feeling that I didn't want the same cleaner to do another mediocre job. I was offered a discount voucher for another service and thought that was the end of the matter only to have the cleaner turn up on my doorstep protesting that he hadn't receive the cancellation notice! The only reason I have given three stars is for the girls in the office I spoke to who were very helpful and did their best to solve the issue and were most apologetic. Not sure whether I would book another service though.
I hired them for a End of Lease cleaning for my 2 bedroom unit and they did a half-arsed job. They left the top of the cupboard untouched, stains and dust still visible. I did not get my full bond back. My landlord laughed at me and said I got scammed by the cleaners. Seems like I did! I called them up to complain, but all they can give me was a discount voucher for future use. Why would I even want to use them for the next time or recommend them to anyone else? No way. Very dissatisfied.
The couple who came to clean the Oven and bbq were friendly, professional and did a great job. They House was left clean and no mess left behind. Lovely people too.
Carpet came up to perfection as always this company
As always Ripper job
Call this guys and you will get results
keep up the good work
Great cleaners and excellent customer service.
Very professional and they were always checking in with me that I was happy. They encouraged me to check their work and where there were things that were missed they were more than happy to redo it. They just wanted me to be happy with the finished job and I was very happy!
Amazing service and incredible results!
Yesterday we booked our cooker and electric hob to be cleaned along with three bedroom carpets. The team turned up spot on time, managed to get the stained rings on the cook top off, the ovan gleamed and the carpets looked great. I couldn’t recommend them highly enough.
THE WORST CLEANING SERVICE EVER. DO NOT HIRE.
THE WORST CLEANING SERVICE EVER! DO NOT HIRE!!!
This company is basically a scam. I have been refunded for the terrible job they did and the extra costs my real estate agent charged for new cleaning... only AFTER I was going to get the ombudsman involved.
I required bond back cleaning. The cleaners turned up 2 hours late for my appointment, despite texting at the time of appointment they would be 30mins late. When I inspected my place afterwards, they had literally done nothing but cleaned my oven. Smear marks were left all over my mirro...rs, no carpet steam clean (as I had booked for), windows hadn't be touched, no vacuum, sinks were not clean. NOTHING. It actually looked worse than it did before and this is really not me being dramatic. I complained, re-booked the cleaners and asked for new ones. They said due to company policy they had to have the same cleaners but with a supervisor. By the time they could clean again the new tenant had moved in (mortifying) and were 2 hours late again for appointment! On the 3rd try they arrived with no supervisor and admitted to the tenant they had not steam cleaned the carpets and didn't do a satisfactory job. My real estate agent charged me for new cleaners (luckily I got my bond back after this). When I asked Paul's Cleaning for a refund they refused to pay anymore than what THEIR own service cost. It wasn't until I said I would take legal action or contact the ombudsman that they agreed to pay the damages of the extra charges from the real estate agent. I have now been fully refunded.
The oven is amazing and looks like it's brand new!
The communications from the company were excellent and the people they sent were very thorough. The oven is sparkling! We needed an oven clean as I am unable to reach down to get in there - and it's lovely!
We have booked the company for a spring clean and on for a regular clean, and I look forward to a sparkling house soon!
WORSE OVEN BBQ CLEANING EXPERIENCE EVER
Firstly my normal cleaner was booked, so I rang Paul's and I booked a service with a diptank to clean my bbq and oven. Then I got called back to say there was no diptank, however their cleanerS would do an equal if not better job.
On the Saturday a 24 year old student arrived, large bottle of degreaser and a some stainless steel wool in his hand. He clearly had no idea what he was doing and proceded to clean the oven for more than 3 HOURS and then tell me he couldnt do the job and left, leaving a large bottle of degreaser behind and a clea...ning job for myself. At the time I rang the supervisor and explained the problem, and I was told they would organise someone to come on the Tuesday with a dip tank. Now, on Monday night, two days before I have to leave the house for sale, I am refunded my money and told it is not possible to do the cleaning. This is a crazy situation to be in and for $350 I would have expected someone who knew how to actually clean ovens and stoves.
Questions & Answers
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
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