Paul's Cleaning

WARNING - DO NOT USE THEM!! – Most unprofessional and terrible service received. Firstly they cancel the booking after I had scheduled my day around them, secondly they refund the money days and days later, and when you call them, its always an answering service machine. DO NOT Book them. If there was Zero star accepted i would select it. You will be more than disappointed. Do not book them! Beyond terrible. Absolutely terrible

Unacceptable – I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services? They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service. After confirming 2pm Wed, I scheduled my… Read more

day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving back to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon.

Fantastic Services and Paul's Cleaning were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.

Excellent! – Affordable and a great job! well done guys. Very professional and hard working. Many thanks for great service. Would definitely use again. I would highly recommend them and will use them again. Show reply

After builders cleaning – Frank and Carlos did a fantastic job our tiled floors were full of grout plaster and paint which I had no way myself to get it off, we are more than happy with the job they did, we highly recommend them to anyone thanks guys !!!  Show reply

Fantastic service – The couple who came to clean the Oven and bbq were friendly, professional and did a great job. They House was left clean and no mess left behind. Lovely people too.  Show reply

Lousy cleaning – They did a terrible end of lease cleaning and we paid $$$ for it. I even forwarded them a copy of the lease agent’s report about their lousy cleaning and when I complained about it, they ask us for more money to clean it again. We have to reclean our apartment by ourselves. To think we paid them $$$ to do it

Inconsistent service – Organized to have my oven and stovetop cleaned, the reality was very different from the advertised service. As has been already mentioned in reviews this company comes under the umbrella of Fantastic Services (which I had previously used for carpet cleaning and been very happy with the results so I wasn't overly concerned about my booking being… Read more

redirected to them although I thought it rather unusual). I had booked the service and had to rearrange it for an earlier time which they accommodated at short notice. The cleaner arrived half an hour early as he told my husband he had a personal appointment. Unfortunately I didn't see his work until after he left and was surprised at the average job of the oven and what seem a very superficial clean of the stove. I rang and complained to the cleaner (he had left his card) who insisted he'd cleaned thoroughly. I then rang the company and they said they would get him to come back and finish the job in the afternoon. I then received a text 20minutes after the appointed time that he was running 90 minutes late! Rather fed up by this stage I decided to cancel the appointment feeling that I didn't want the same cleaner to do another mediocre job. I was offered a discount voucher for another service and thought that was the end of the matter only to have the cleaner turn up on my doorstep protesting that he hadn't receive the cancellation notice! The only reason I have given three stars is for the girls in the office I spoke to who were very helpful and did their best to solve the issue and were most apologetic. Not sure whether I would book another service though.

Very bad – I hired them for a End of Lease cleaning for my 2 bedroom unit and they did a half-arsed job. They left the top of the cupboard untouched, stains and dust still visible. I did not get my full bond back. My landlord laughed at me and said I got scammed by the cleaners. Seems like I did! I called them up to complain, but all they can give me was a… Read more

discount voucher for future use. Why would I even want to use them for the next time or recommend them to anyone else? No way. Very dissatisfied.

Carpet came up to perfection as always this company – As always Ripper job Call this guys and you will get results Very professional keep up the good work Thanks Sam  Show reply

Great cleaners and excellent customer service – Very professional and they were always checking in with me that I was happy. They encouraged me to check their work and where there were things that were missed they were more than happy to redo it. They just wanted me to be happy with the finished job and I was very happy!

Amazing service and incredible results! – Yesterday we booked our cooker and electric hob to be cleaned along with three bedroom carpets. The team turned up spot on time, managed to get the stained rings on the cook top off, the ovan gleamed and the carpets looked great. I couldn’t recommend them highly enough.

THE WORST CLEANING SERVICE EVER. DO NOT HIRE – THE WORST CLEANING SERVICE EVER! DO NOT HIRE!!! This company is basically a scam. I have been refunded for the terrible job they did and the extra costs my real estate agent charged for new cleaning... only AFTER I was going to get the ombudsman involved. I required bond back cleaning. The cleaners turned up 2 hours late for my appointment,… Read more

despite texting at the time of appointment they would be 30mins late. When I inspected my place afterwards, they had literally done nothing but cleaned my oven. Smear marks were left all over my mirrors, no carpet steam clean (as I had booked for), windows hadn't be touched, no vacuum, sinks were not clean. NOTHING. It actually looked worse than it did before and this is really not me being dramatic.

I complained, re-booked the cleaners and asked for new ones. They said due to company policy they had to have the same cleaners but with a supervisor. By the time they could clean again the new tenant had moved in (mortifying) and were 2 hours late again for appointment!

On the 3rd try they arrived with no supervisor and admitted to the tenant they had not steam cleaned the carpets and didn't do a satisfactory job.

My real estate agent charged me for new cleaners (luckily I got my bond back after this). When I asked Paul's Cleaning for a refund they refused to pay anymore than what THEIR own service cost. It wasn't until I said I would take legal action or contact the ombudsman that they agreed to pay the damages of the extra charges from the real estate agent. I have now been fully refunded.

Paul's cleaning service is the worst service I have ever encountered. I wasted so much time making calls to sort this all out and it wasn't until I spoke to the LAST MANAGER THAT I WAS TREATED WITH ANY RESPECT ON THE PHONE OR RECEIVED AN APOLOGY. Paul's cleaning service is the mask of a fake and faulty service actually run by Fantastic Cleaners. Quite honestly the cleaners and the original people I dealt with on the phone appeared to have no training of how to interact with another human being nor how to actually clean a house.

I am beyond shocked that this business still runs in Australia.

The oven is amazing and looks like it's brand new! – The communications from the company were excellent and the people they sent were very thorough. The oven is sparkling! We needed an oven clean as I am unable to reach down to get in there - and it's lovely! We have booked the company for a spring clean and on for a regular clean, and I look forward to a sparkling house soon!

WORSE OVEN BBQ CLEANING EXPERIENCE EVER – Firstly my normal cleaner was booked, so I rang Paul's and I booked a service with a diptank to clean my bbq and oven. Then I got called back to say there was no diptank, however their cleanerS would do an equal if not better job. On the Saturday a 24 year old student arrived, large bottle of degreaser and a some stainless steel wool in his… Read more

hand. He clearly had no idea what he was doing and proceded to clean the oven for more than 3 HOURS and then tell me he couldnt do the job and left, leaving a large bottle of degreaser behind and a cleaning job for myself.

At the time I rang the supervisor and explained the problem, and I was told they would organise someone to come on the Tuesday with a dip tank. Now, on Monday night, two days before I have to leave the house for sale, I am refunded my money and told it is not possible to do the cleaning.

This is a crazy situation to be in and for $350 I would have expected someone who knew how to actually clean ovens and stoves.

Perfect weekly service – Our regular weekly service is fantastic. Always on time, great communication, trustworthy, friendly and great cleaners. They always are able to do extra random jobs weekly, which helps so much!

Fraudulent business – Fraudulent. Paul's Cleaning Sydney does not exist ...in Sydney. It is a made up website and is really Fantastic Services Praham in Melbourne. They put a fake voice on the phone, take your job, your credit card details then fob you off to a 1 star rated company in Blacktown called YS Services. The job I asked was to wash windows. They gave me a… Read more

price. At no time did Paul's Cleaning mention that I would be directed to Fantastic Services in Melbourne, who then palmed me of to this dreadful YS SERVICES. The 2 "Professional window cleaners" promised have scratched all my floor to ceiling windows over looking our beautiful Aussie bush view. .8 double hung windows. .they did not wash them but wiped them in circles with wet cloths. This was done without hosing the windows from outside first. 4 and a half months of no rain in Sydney had meant my windows were covered in dust and grit...the wet rags became sandpaper against my window panes. .leaving dreadfully smeared windows ..the re-do did nothing to change this dreadful result. DO NOT use Paul's Cleaning Sydney, EVER...it's FRAUDULENT.

Perfect job , beautiful team ! – Excellent job done with the limited time frame, excellent team! Professional cleaning , very orgnsised , even coped with last order change, thank you !

A Fantastic cleaning job! – A well named group! The cleaning job done when we recently moved from our 52 year residence in our home was perfect, we are more than thrilled! Fantastic!!

Great job. Very happy – Wanted a spring clean for my apartment and was very happy I might even consider a regular service. The carpet is much cleaner and fresher and the hard-to-get spots on my window sills and blinds are now sparkling. The service was friendly and I appreciated the text message updates regarding arrival time. Thank you!

Acceptable job but could have more attention to detail – Paul's cleaning did an okay job on the focus areas being the kitchen and the toilets. However they could have asked what I would have liked to be thrown and what I would like to have kept. Also if I didn't point out the wardrobes were still dusty it would not have been picked up. The cleaners seemed a bit on the slow side for their hourly rate. All in all an okay job but leaves some room for improvement.

Good cleaning job – I was happy with the service expect the cleaners arrived hours after scheduled start time due to unforeseen circumstances (they did SMS me 15 minutes before the time I was allocated saying they would be late). However they did apologies and gave me a discount voucher for a future cleaning service. In the end they did a good job.

Unprofessional, poor oven cleaning – Extremely disappointing experience with Paul's Cleaning in Sydney Eastern Suburbs. As they advertised, we expected an oven cleaning service that would restore our two-year-old oven, stove top and range hood and surrounds to its near-original condition. The result was far, far from that. Instead, there were still several visible marks, grease and… Read more

stains. I sent photos immediately afterwards and asked for a refund but instead I was offered a re-clean from the same people who did a poor, superficial clean in the first place! So angry at the appalling customer service. They just don't care, it's a franchise service and they just want your money. I have very little hope they get it right second time around but I will never use Paul's Cleaning Service again - and recommend you don't either. Next time I'll stick with a family-owned and operated business.

End of lease clean guarantee isn't real – I booked online an end of lease clean as there was a guarantee of a bond refund and that it would be up to the standard of my landlord. It wasn't and the pictures clearly show this. I sent these through to Paul's cleaning and have now spoken to three people within their customer service team who have told me that they cannot give me any update… Read more

on when it would be re-cleaned.

Due to the lack of response and the new tenants moving in they have charged me another professional clean.

I am out of pocket $335. I may have well as left the place uncleaned.

Totally stressed out and devastated to use such an unprofessional company.

Do not use. It's not worth the hassle.

Paul's cleaning Unreliable service – Booked ducted cleaning with this company and they changed the date and time four times!! They took money out of my credit card and can not provide the service!! This company is a S C A M!! DO NOT TRUST THEM!!

Unprofessional, unreliable service!!! Terrible!! – Booked 1 month in advance and made full payment for end of lease bond for tomorrow afternoon 31st July 2017 1pm. They rang and left voice message of cancellation this morning. So stressful. Luckily found cleaner through real estate agent for Wednesday in last minute.

Not worth it!! – I hired Paul's Cleaning Services for an end of lease cleaning. I told them in advance that there's a lot of pet hair on the carpets that would need to be removed and they told me to not worry about it. The cleaner called me on the day and let me know that they can't get the pet hair out. So I asked for the money back (for the carpets only) so that… Read more

I can find someone else to clean it. They told me to wait and see what the agent says. Obviously the condition report mentioned the pet hair on the carpets. I called them back and sent them the report as well. They said they'll come back a second time for re-cleaning, even though I told them that their cleaners told me the first time they won't be able to get the hair out.

Two days before the re-cleaning, I used a squeegee for almost 4 hours (with help from family) to get out most of the pet hair out on all the carpets. Again, the cleaner called me on the day and told me it cannot be done - there were no signs of them even attempting to simply vacuum the hair off. So I called again and asked for my money back, since their guarantee is that it "will be accepted by your landlord" - which it wasn't.

Then they told to get someone else to clean the carpets, and that I would need before and after photos, an invoice and approval from my agent for the re-cleaning, before I can get my money back. I had to pay $300 for the other company suggested by my agent. So altogether I paid $1069. I only got my money back after I sent them an email with countless evidence including before and after photos, the invoice for the other company, the email from my agent saying the cleaning was approved etc etc.

I didn't even get a "sorry" or anything, just a reply of "thank you for the invoice. Your refund will be processed in the next 24 hours". So much hassle for $180. Honestly not worth it. They wasted my time and money.

UPDATE: After I posted the review, Paul's Cleaning Services called me back and sincerely apologised for the issue and told me they will compensate me for all the trouble I had to go through (working 4 hours) and hiring a second company. Thank you Paul's Cleaning Services for correcting the issue, I genuinely appreciate it.

P.S don't ever underestimate the power of your online voice.

Fantastic result!! – The tenant previously engaged a carpet cleaner but received very bad result, which is make the carpet worst than before steam clean. So, I have to request the tenant engaged the second time steam clean. Pauls cleaning provide a good result. At the end of the result,the bond refunded to the tenant.

Great job from start to finish! – Thank you so much, super easy booking service. My serviceman showed up early and completed the job quicker than I expected. The carpets look like new again. Fantastic service, thank you.