PayPal Questions & Answers
I'm having a few issues with PayPal and its frustrating me, I started having problems right after I bought something from a dodgy seller were I used my PayPal to pay for items, since then I can only withdraw funds from my PayPal but I can't purchase anything using my PayPal even though PayPal chat is telling me my bank account is verified, but they are also telling me I can't purchase until I verify my bank account ?? so why is it I can't purchase using PayPal ? I thought once bank account was confirmed which it has been otherwise how am I able to withdraw funds to a non confirmed bank account ? So the other day PayPal chat said they would send me 2 small deposits so I can verify my bank account, I tried to do this myself more than a week ago and the deposits never came through, so that's when PayPal said they would do manually and I still haven't got the deposits and that was just over a week ago and this morning they tell me it was sent on the 19th Feb so she said it will be sent again and would arrive in 3 to 5 business days ???? Is PayPal employing idiots, it can't be this hard 2 verify a bank account, which by the way I have been using PayPal with this bank account for more than 10 YEARS, so what's their problem, anyone got some ideas or info on what might be going on because PayPal has got nothing to tell me, I did get a red alert email this morning to my spam folder from PayPal and it said the message didn't look safe, but I don't see this affecting my 2 weeks ago request for 2 small deposits, not unless PayPal has been hacked ? Any help would be great because I'm ready to ditch PayPal they are a pain to use, but I don't know what other secure payment options I have except for credit card purchases which really isn't secure nowadays with hackers, so any info on other online payment options would be helpful, I do use AfterPay but not all online business will accept that but they will do PayPal, so until I get my PayPal issue fixed I can;t buy anything online and PayPal don't seem to be in a hurry to rectify this.
Just so you know, PayPal was sold in 2002 (incl. Ilon Musk shares of 17.5%) and is now owned by private institutions and investors. Too many cooks spoil the broth in other words too many chiefs and not enough Indians. The Paypal employees are a basket of deplorables. Any idiot can get a job in there.
I have a small amount that I am claiming through PayPal as I never received the product and have had no success claiming through the on line seller as they say the product was delivered. I have sent tracking documentation to Pay Pal confirming non delivery to me but now they are asking me to send a police report through to them of the issue. Has anyone else had to supply this to PayPal?
Just wanted to add the result to this in case it can help someone else. I saw elsewhere that someone else had been faced with this same issue so did an ACCC report as they suggested and submitted that along with a further letter from Aus Post and a P.O.D back to the company's agent. Pay Pal still refused my dispute because I didn't go through the police. I then rang PayPal and spoke to customer service who could see I had a legitimate case with all the paperwork I've sent and gave me an offer for the same amount and said she would discuss why it was refused and look into this particular store on Ali Express. Still doesn't fell like a win though because I'm sure this store will continue to operate.
paypal will give you the run around until you give up if you keep going it will get to the stage where they will tell you how sorry they are but there is nothing they can do to help in the end you will not receive your money back
Hi Jo, I have made a few claims including for items that were not delivered and have never been asked to do this. I have noticed a real change in the way PayPal do things and not for the better. Not sure I will be staying with them as I only joined to have protection when things go wrong. If I am not getting that then there is no point in staying. Mel
You are scum
That’s how you talk to your dad? Bad boy! Sheesh…
Thats not how i talk to my dad you muppet!!! Learn to speak english!!!
How can my PayPal balance show a negative amount when my payment method failed and recipients did not receive the funds?
Hypothetical question. I don’t know full details yet but if someone I know deposited money into my PayPal account then how can PayPal hold onto that money and say it broke their terms and conditions The whole point is it was a deposit and not someone trying to withdraw from my account so how can PayPal Susie d my account and not give me back my money? I would love an answer
That's PayPal.Have you heard of AFCA? Aus financial complaints authority.They will help with complaints against PayPal.
Still can't work out how this can be legal. I buy defective, expensive product that lasts 2 months. I lodge dispute, then claim ignored by seller for 10 days & get email saying case was decided in my favour, refund issued, case closed. 2 days later I get another email saying I should work it out with seller who has been unconcerned from the start about selling this piece of junk. The horrendous transport costs alone would make regular repairs financially impossible. All the fictional consumer "rights" & "laws" we have in this country are a joke. Fair Trading have no power to make any business do anything. ACCC as always couldn't care less about any business selling junk that lasts months instead of the years expected. I'm hoping AFCA will help but that will take a month minimum. Clearly "case closed" & "refund issued" means nothing so just curious if this happens often? Never seen it before in 15yrs or so I've had a PP a/c. Thx
what is the account number for a Paypal account
These issues are systemic and need to be publicly aired.
Who is interested in sharing their story with third parties to incite effective action against PayPal's practices?
How many more businesses will have their income 'frozen' for months before ASIC takes action?
I obviously found it extremely frustrating while attempting to comply with everything pp requested but still received no satisfaction...and I've been using them for years ...loyalty means nothing...and they're happy to support scammers despite evidence provided by me.
Do you want A real answer... I and others have been at war with Ebay and Paypal for a LONG time. We made paypal get registered as a financial entity, rather than a free ranging and free loading entity with no accountability. I am the person who broke Ebays back, by providing their customer base with alternatives like Etsy etc., and Ebay lost 50% of their users almost overnight. I have no problems in dealing with Paypal. Janne, as far as your "Oh something ought to be done", people have been at WW3 with Paypal for a LONG time...
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Probably the easiest way to deal with them in Australia is via the Australian Financial Complaints Authority and add on a bill for your time.
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If they are legitmately in the wrong and have failed to respond THE FIRST TIME, it should not take a day or your time and 20 emails in a game of internet ping pong. If you contact them and give them a reasonable time to respond and they do not, or they respond with copy paste tripe that is useless or totally off topic, crunch them with a complaint, and bill Paypal for your time.
Same issues as everyone here. So who can we complain about their behaviour?
Suggest apra.gov.au if you're in Australia. Hopefully the regulators will do some regulating after being kicked in the a*se by the Banking Royal Commission.
You need to contact the Australian Financial Complaints Authority (AFCA) info@afca.org.au Also copy in [Name Removed] Customer Advocacy Manager PayPal Australia Pty Limited Locked Bag 10 AUSTRALIA SQUARE NSW 1215 Toll Free No: 1800 073 263 Business: 1800 073 263 Email: auexecutiveescalations@paypal.com
Sending a copy of your letter to your federal MP regarding Paypal can also help, as Paypal hold a banking license.
Thanks Pete. I hope you don't mind if I re post your info to other complainants.
Here is an interesting update from AFCA. In PayPal's terms and conditions apparently they can keep our money. AFCA successfully negotiated with PayPal what I have been asking for month....refund my clients. My clients will then pay me - via Wise - the income I earned in January. Yeap that's right - PayPal withheld my income from me.
Hello, Could you tell me what is wrong with my Visa Card details at PayPal ?
who would know except pay pal ?Best ask them
Since they don’t monitor this site why expect consumers to know?
Is anyone else having a problem transferring money from a properly linked bank account to their PayPay balance? Every time I follow the procedure via Wallet on the PayPal page I get a message: "This cannot be done at this time. Please try again later." 9 days now and counting.
Yes seems some Australian Banks have blacklisted them and they are not saying why.
spot on ,i got some refund money from a seller into my Pay Pal account but every time i try to transfer the money back into my commonwealth bank account or cards , i all way got the same reply from Pay Pal that's" your bank doesn't currently support instant transfer " for a week now .
I got sick of the run-around from PayPal and have closed both my accounts with them.
Just now had my account deleted, even though I'm in a dispute with them, had an paypal rep call me asked me to respond online and guess what? No Account to talk to them cause they just deleted it. Now I want my $20.00 back thanks. Would be hilarous if they tell the Government, there is no user by that name so we can't proceed. *Mafia* Only included like 12 Screenshots of their crappy application.
Exact same problem with me. They have held my money since 22/3/21. It is now 4/4/21. The online assistant states; " .....I also see that you are trying to add a bank so that you can withdraw the money from your PayPal balance. I checked your activity and it appears that the security program is blocking the bank from being added to your bank to keep your bank safe.I would strongly recommend to let the security software cool down for at least 24 up to 72 hours. The more you force the bank from being added to the bank the tighter the security gets." Absolute rubbish!! They give the impression I'm doing something wrong. I would recommend to everyone reading this that once their particular issue is resolved they close their Paypal account and their ebay account and send a short email of complaint to the Australian Financial Complaints Authority (AFCA) info@afca.org.au. Paypal needs to be shut down. Their behaviour has to be illegal in the eyes of the AFCA. Also they are giving Ebay a bad name.
Paypal will always side with sellers and scammers because they get paid by them.
Yes, but S & S get paid by us, in turn paying PayPal with our money .. we've been done both way, just imagine!
If you have been ripped off by PayPal, if they have stolen your money, if they have taken your money from your bank account, if you have had no luck in recovering your stolen money please let me know as we are making a class action against PayPal
Really?
Email me mark__04@msn.com
They’re holding my money from a sale and will not release it even after providing a trackingh number showing delivery and a happy customer
I am also having this issue. I sold an item on ebay, the money transferred to PayPal, they took a 'service' percentage cut then banned my account. Now i can't take the funds out for a minimum of 180 days. There are also stories online of paypal retaining the money for themselves after the 6 month, 180 day period. How is this legal?
They are holding over $1500 of my money with no guarantee I will get it back. Their customer service is also none existent.
The buyer of the ebay item left positive feedback and full tracking was provided to paypal...
As Paypal is hopeless especially when it comes to helping their own users, can you pay for items using Paypal without logging into your Paypal account? Thanks
No, I dont believe you can; they want FULL control to do what they like............. always better to pay via your credit card
To all those having issues with PayPal. File a complaint with AFCA. It is time-consuming, but each time I have made a legitimate complaint PayPal lost the case. The more people complain the better our chances are of getting improved service from Paypal. It’s probably too much to hope to get rid of them altogether...
Correct.............I persisted witha $110 claim where I was sent a faulty BMW part by a seller called baobeiyu2011 and not to be trusted under any circumstances.............After ESCALATING my claim about 10 times and contacting Paypal 30 times, they finally got sick of me and paid me $100 "out of their generosity"!!!!!!!
how can i up my spending amount ? have plenty of funds in my acc david
I can't help you because I am closing my PayPal account. I wouldn't use PayPal at all they are not worth it. If I were you I would put your PayPal money into a non PayPal account for example MasterCard you won't regret it
In my view, both ebay and paypal are thieves and no government body cares about it; PEOPLE, stop using their services as I intend to do. Wojtek M
The Australian branches of both eBay and PayPal are a disgrace and are aware they can get away with it because our regulators are toothless. They would never get away with the dodgy service provided here back in US.
To see the seller of my grater I got from Victoria a few days ago.It fell apart several times with first use,it ha sno brand or return address on it nothing at all.I paid for it with Pay Pal,so need to contact them you may have their address.Brian Sutton WA
Contact Pay Pal, they may be able to help you get a refund.
your an idiot right lady?
Never send money to anyone via their Paypal personal payment option - if you are scammed Paypal will do absolutely nothing to help you. I will never use Paypal again.
I have suspicions about buyer & have already paid for it on Paypal. Dispute has been elevated to claim by PayPal, & will take 3 or 4 weeks. Contacted Chase Bank who asked PayPal for refund. Sent e-mail to seller and E-bay to cancel as order is to be shipped tomorrow. Should I refuse delivery if is shipped?
its up you. what you want to do. nobody else can make the decision for you I don't understand why you ask the question here where you could be given the wrong information
Check your rights under ACCC LAW and all your questions will be answered. PayPal must comply to ACCC LAW and any seller. ACCC out line your rights and once you notify PayPal your rights under ACCC law they must comply.
PayPal is rubbish just a middle man and middle man stalling and delaying tactics so they can try make money.
All banks do comply to ACCC Laws, so use a credit card or your debit master card :P and always check your statements on line soon after for a less hassle free internet purchases. :D
Hey I have a inquiry about a email I got sent today could you please tell me if it's a scam or if its real?
okay
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