PD Comprehensive Car Insurance

The claims consultant - Jane Norgard was excellent to communicate with, very clear to understand, clear explanations, informative, didnt rush me through the conversation/process. Very pleasent experience. I do feel the policy is good value. My claim is just under way. Ive been approx 3 years (I think). Thank you Show details ·  1

Had a car accident and they wrote my car off. I didn’t get the option to buy the car back, it took them 2 months to finally process the payment and I had to pay the full remainder of the year insurance cover even though my car was written off by them Really bad company would look elsewhere. Show details

My claims consultant was absolutely lovely. Her name is Jane Norgard. She was so helpful and had a very calm phone manner which helped because it was a stressful morning being rear ended on my way to work. I felt confident that she was looking after my best interest. Thank you for all your help Jane!! Show details ·  1

I have been with PD for over 6 years. I am so happy with my policy , especially the Excess Buster which is fantastic, and the Cistoner Service is brilliant. I would highly recommend PD to family and friends without a doubt. Show details ·  1

PD Insurance exceeded my expectations. When I needed to make a claim, everything was handled quickly and smoothly. The staff were kind, efficient, and kept me informed at every step. The whole process was stress-free, which made a difficult situation much easier. Thank you, PD Insurance. Show details ·  1

Had a really bad experience with them. Their client rear-ended my car at a round about, and he had comprehensive insurance of PD. He lodged a claim with them. I wasn’t contacted by them as I was the party “not at fault”, and I had to reach out to them multiple times to get the claim number. Then they asked me to visit the repairer of my choice and… Read more

provide them the repair quote, which i did quickly, and provided them the quote. Then they wasted 2 weeks doing nothing, and i called and emailed them for follow up, after which they said they didn’t get the quote (a total lie as my repairer copied me into the quote emails sent to PD). Eventually they accepted they have received the quote and will send it to their assessor. 1 more week passed and no response. Finally after almost a month of claim lodge, they got back to me, and guess what, they offered “less than half the amount quoted by my repairer” and not just that, trying to put a blame on my end, when its simply my car rear ended and that too in a stopped state. I would say they are the worst insurance company out there. I am lodging a complaint in AFCA to sort this out.

Systems and processes are all broken. Only process that seems to work efficiently is the monthly collection of the fees. 1. You can't see your own claims online 2. They close claims randomly based on unclear instructions 3. They also close claims when they themselves merge policies, not realising an existing policy was stored under the policy… Read more

that was closed 4. They take weeks to follow up with repairers 5. They ask the same question everytime i call, when i say something like "for the third time... this", they get all whiny and say they've never spoken to me personally before, they must forget that they all work for the one company and this information needs to be stored and utilised by future customer service reps.

I was in a not at fault car crash and it took me almost 2 months to get my payout Thay will do everything possible to stretch out the process I was lucky enough to have a little bit of savings to buy another vehicle or i would not have been able to get to work Stay clear of them Show details

A long wait to speak to someone but when I did I could not fault the service. Genevieve was brilliant. How fortunate you are to have staff of such quality. Tony Heyes (Dr) An old scientist and inventor of the Parking Sensor. Show details ·  1

My claim process was so smooth sailing from the get-go. From the online claim to follow up phone call from the ever so helpful Jane Norgard. She was so knowledgeable and really knew her stuff. AAA service Show details ·  1

PD insurance were amazing with my claim , 3 months after my car was fixed and paid for repairs , I had to make a supplementry repair claim as the panel beater had missed a repair. Everything was handled so good by PD. The approved the repairs 3 months after my claim was fixed. So happy and grateful. For them Show details ·  1

I recently renewed my car insurance with the assistance of Remano from PD Insurance. The service I received was exceptional, and I truly appreciate the care . I have been a loyal customer of PD Insurance for the past five years and have even recommended a friend to insure their vehicle here. Their flexible and affordable payment options, along… Read more ·  1

with the courteous and helpful, staff are always friendly and supportive. That’s why I like staying with PD Insurance.

After holding insurance with PD for years, I recently experienced a vehicle total loss (write off) following a car accident. The staff at PD, particularly Genevieve Joseph made a nasty process much less of a headache. She and the team guided me through the process from start to finish. Thanks very much, it was really appreciated. The premiums… Read more ·  1

were competitive, with a website that made changing details, drivers etc a straightforward process.

Insurance is something of a leap of faith. You never know how you'll be treated when it comes time to make a claim. There are some horror stories out there. This time everything turned out well. Thanks again.

Genevieve J., and her team of PD colleagues, have been indispensable and outstanding throughout managing my recent claim and the associated documentation and communications. Genevieve has steered me through the process comprehensively and informatively with support and patience - adjusting to matters smoothly as we dealt with issues like location… Read more ·  1

and recovery of my written off vehicle, and funding/payout transactions. Her guidance is making the always complicated and extended machinations of a claim and post-accident management navigable - top notch!

No words can be found to describe the excellent customer service by Genevieve Joseph! She was on top of everything with our claim after an accident and kept us informed either by calling us or emailing us! With a great and polite tone on her voice whenever we were talking over the phone, she showed empathy. Also great knowledge of the procedure !!! She is an "asset" for the company! Thank you Genevieve! Kind regards Anastasia K Show details ·  1

AVOID !! AVOID this scam company, i can not believe this like gang company can operate in Australia. My claim denial, due to a 5 years old a very mall scratch on the other side of the car has been deal with pre-existing damage without state..... . the damage does not affect any operation and passed through pink slip never has problem. being a… Read more

customer 10+years since Progressive then they changed name to PD. price looks cheap??? but it will be crap service, once you have claim you end up to pay huge more. if you do not claim. they are nice people and take your money , thankfully. but once claim, they firstly do not care you as a customer, they will treat you like criminal people. checking you and all your listed drivers history. if any one has a bad driving history, any one has claim if if you did not stated. they will deny your claim. and be careful when they asked you took photos around your car which involved in accident, if they found one tiny scratch if you did not stated when you bought your policy or renewal, they will deny your claim , saying you failed to disclose the "pre-existing damage".

this company has no direct phone line but a 1300.. number, every time you called them it needs to wait for half an hour. and they have no office in Australia, only post box number. and the call centre people are overseas.

anyone read this please avoid this company and share this with your friends. it will save your huge money and stress. go for other companies with good reputation even you pay a few hundred more.

I rang PD to ask about increasing the excess on my car insurance so as to have the premium lowered. Rachel Crawford from PD was very helpful, knowledgeable and friendly. She was very patient with me and explained things clearly to me. After which I was happy that I understood and went ahead. Show details ·  1

I spoke with Rachel this morning as I was having trouble getting to put my card details in. She was extremely obliging and very helpful. If everyone one who works there is as good as Rachel, who spoke beautifully and clearly and certainly knew her job, then they should be one of the top companies to deal with. I've been with them for a few… Read more ·  2

years now and haven't had any issues during that time, although I haven't had any claims either! Thank you Rachel, you were great!!

I have been with PD Iinsurance for over 5 years now. Their claims service is so easy and straightforward. They are extremely competitive with their pricing. I highly recommend their excess buster add on policy. With the stress of an accident the last thing anyone needs is more stress dealing with their insurance company. The team are helpful… Read more ·  1

and are on your side. A huge thank you to Genevieve, claims consultant who has helped me a few times with not at fault claims. If you are looking for great insurance, include PD in your comparison's. Chances are they will win your vote too!

We all head to cheap insurance for obvious reasons, but hear are a couple of reasons why you should look to an alternative to PD Insurance. First up, in relation to the comprehensive car insurance they informed me first up that even though I had no fault they were only going to pay 90% of the cost. Secondly, after a number of arguments they are… Read more

now delaying the payment to me and acting like three year old's, even though I have paid the body works shop. Thirdly, the repair shop could not believe the double up of information and the time delays that their system created. DO YOURSELF A FAVOUR, IF YOU NEED A LOW COST INSURANCE OPTION TRY YOUI. Could not see how anyone could be less helpful, trustworthy or unresponsive than PD Insurance. If you are not out yet, get out now. Have looked at YOUI for comparison and found that they are not only cheaper for the same cover, but the delay on the phone is only 20 seconds instead of the I.5 hours at PD Insurance. Don't support dropkicks, take your money elsewhere and push to lift the standards.

Helpful customer service – I just spoke to a nice girl named Patricia. Re. My upcoming renewal. She was very pleasant and helpful. She was able to make my policy a bit cheaper, and for that I am thankful. Show details ·  1

Very Stressful – I was in a car accident & i was not at fault. The fault driver took responsibility. I phoned my insurer PD insurance at the time of the accident. There was limited assistance because although it was 330pm in Perth WA, PD insurance is based in the eastern states& services close down earlier for Perth. I phoned them the next day & was left on hold… Read more

for about 50mins & the phone cut out. Each time I phoned it was an average wait of 40 minutes. This I found distressing most of all. As I had just been in an accident. There were so many arising issues& I needed help. When I did reach someone i received a careless tone (other than one lovely lady but I cannot remember her name). As part of the claim they requested I provide a mountain of documents and photos of every angle of the cars. I started stressing what if I missed a photo at the time of the accident, would they void my claim? Hours and hours of my time were taken up. I had no car to get to work. I asked about a hire car which was for a limited period (which I understood as part of the policy but I needed a car until the problem was resolved) So I phoned the fault driver's insurer. They told me I had two options, I could lodge with my insurer or lodge with them. If I lodged with them I would have a hire car until I had my write off payment or if my car could be repaired, I could have the hire car until repair completion. So I cancelled my claim with PD insurance & lodged with the fault driver's insurer. This took less than a minute to sort out with them!! PD insurance would have known I had the option of lodging my claim with either them or the fault driver insurer but NEVER mentioned it to me when it was in my best interest. Overall it was extremely distressing dealing with PD, it took a toll on my mental health. It was worse than the car accident itself. I have since cancelled my policy