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PD Comprehensive Car Insurance

PD Comprehensive Car Insurance

1.7 from 45 reviews · View Statistics

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Reviews

1.7

45 reviews
  • Value for Money
    2.1 (32)
  • Transparency
    2.0 (28)
  • Customer Service
    2.0 (34)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (4)
    • 2-4 weeks (4)
    • 1-2 months (13)
    • 3+ months (3)
  • Claim ApprovedYes (10) · No (12)
Previous
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Not Too Happy
Not Too HappySydney, NSW
  • 14 reviews
  • 17 likes

What the point in paying a slightly lower price if you cant claim it without AFCA involved

published

Started as a bad experience, but finally resolved ok. Just had to be dragged through a lot of unpleasant for an easy other driver at fault incident. I have updated this from a negative to a positive review, but will still move my insurance (home and work) elsewhere.

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance
James
JamesSydney, NSW

My experience was quite positive

published

Don’t really understand the bad reviews my experience was quite positive found them easy to deal with, claim process was easy and was resolved in just over a week. Considering the low cost and ease of setting up I’ve found them to be a good insurance company to deal with. The only negative would be that they were somewhat difficult to contact through phone they could definitely find room for improvement.

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance
Other Car Insurance

 
 

0.0
(1,234)
R. Pak
R. PakGreater Melbourne (Inner), VIC

Nasty PD insurance - should not be trusted

published

I need help or advice from anyone who have experienced a similar issue as mine.

I switched to PD insurance just this year. They denied my claim without even looking at or reviewing the required documents I was writing up about my stolen car - which stated all relevant details and information that an insurance company should consider.

They use completely unlogical and difficult processing systems which disregard all their client's problems.

This is honestly the worst insurance company I have signed up with and I urge people to not sign up with this company because they leave you feeling infuriated and confused.
Does anyone have any advice or solutions in regard to my issue?

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance
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Unable to access policy online, Unable to get someone on the phone

published

Unable to access policy details online to ensure my information was up to date. Been trying for a week.
Unable to get someone on the phone to get any help, risk losing insurance due to this.
Was happy with the policy that why I was renewing my policy

Customer Service
Incentivised ReviewNo
1 comment
PD Insurance
PD InsurancePD Insurance
My Info C.
My Info C.Greater Melbourne (Outer), VIC

Stay away from this insurance company

published

We are with this company for the last 10 years and now we needed to make a claim and they treated me like a criminal for logging the claims. They demanded my 5 years driving history as well my partner 5 years driving history. I was the one involved in the accident. It has been a month since the accident and they are still accessing the claims.

It is better to pay a bit extra and go for a different company that treats you like a customer, not a criminal.
We are going to cancel our policy soon and go for a better one.

Value for Money
Transparency
4 comments
PD Insurance
PD InsurancePD Insurance
My Info C.
My Info C.

Cheaper than others, what a joke. I have already found a reputable company with cheaper prices than yours.
illegitimate claims, [Potentially Defamatory Claims Removed]? Shame on you.

PD Insurance
PD InsurancePD Insurance

Thanks and all the best.

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

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Matthew Bognar
Matthew BognarSydney, NSW
  • 3 reviews
  • 2 likes

Premium double for no reason

published

I've had my car insured for 7 years with PD and have always found them to be great. I was set up for auto renewal and my annual policy this year was billed at $4,060 up from $1,960 last year. I phoned and they re-quoted over the phone at $3,300 and couldn't tell me why it went up so much. I cancelled on the spot and was able to set up a policy with another provider for $1300. I always through PD was good value but this renewal was a total joke!

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance
Really
ReallySouth Australia
  • 2 reviews
  • 6 likes

Claim experience

published
Value for Money
Transparency
1 comment
PD Insurance
PD Insurance PD Insurance

Thank you for the feedback, were so glad the process was simple and straightforward!

Kind Regards
PD Insurance

Ser
Ser
  • 2 reviews
  • 1 like

Beyond one star- considering taking further

published
Transparency
Customer Service
1 comment
PD Insurance
PD InsurancePD Insurance
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0.0
(1,234)
Jenny P.
Jenny P.Greater Melbourne (Outer), VIC

Cancelled my policy today

published
Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
PD Insurance
PD InsurancePD Insurance
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Receiver
ReceiverMelbourne
  • 7 reviews
  • 6 likes

Pure Disaster it is

published

The one and only factor that qualifies an insurer is, what happens in the event of a claim. PD does not have a product to sell. You are better off self insured at least you will not be made to run around doing the job of the company you are paying to do it.

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance

PD stands for pure disaster

published

I have comprehensive insurance with these guys. Recently was taken out by a truck and driver of the truck taken full responsibility for the accident. PD decided that they will write the car off but hang on wont pay me out as i have had a suspension 5 years ago. Well PD is i come to your house and break your leg because your a moron is it your fault or mine. DO NOT insure your car, home or anything with these freaking morons.

Value for Money
Transparency

Great Experience!

published

The policy was good value. Cheaper than everyone else in the market for me. I also got a phone call from a lovey lady who was very informative and couldn't do enough to help me.

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance

G'day Rick, thanks for the great review, we are pleased you found our product right for you and our service to have added value.
Happy Motoring!

Fiona
FionaGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Disappointed

published
Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance

Great value and great products

published

Great premium and love being able to make my own changes on the web portal. Also, happy with the excess buster product meaning I don't pay an excess in the event of a claim.

Value for Money
Transparency
1 comment
PD Insurance
PD InsurancePD Insurance

Thanks for the great review, we think our excess buster product is pretty good too, hopefully you will never need it though.

Other Car Insurance

 
 

0.0
(1,234)
nerri
nerriSydney, NSW

So far so good

published

I had to make a claim this year after getting caught in a hailstorm. I claimed online, they called me the next day, had to send through photos then organised a time to be taken in for an estimate. Their repair centre was about an Hr away from me so a little bit annoying but was all quoted in about 15 minutes. I was ably to take my car to my preferred repairer who was able to get me in straight away. Had no issues whatsoever. I’ve just purchased a brand new car and they were cheapest by miles. Received a a call from a rep and also had the windscreen/window insurance added to my policy. Hopefully I won’t have to claim in the future but for my own protection I also have a dash cam installed

Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
PD Insurance
PD InsurancePD Insurance

Thanks for the continued support, we are pleased to hear we have been of good service to you.
PD Insurance

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Questions & Answers

Giles B.
Giles B.asked
Comprehensive Car Insurance

Most of the reviews here are negative. The premiums are extremely competitive but does that come at a cost to the service should I need to make a claim?

1 answer
PD Insurance
PD InsurancePD Insurance

Hi Giles,

Thanks for reaching out. Our claims process is first class for 99% of claims lodged, the only ones that have issues are as a result of either non disclosure or failure to follow our process at claims time. Unfortunately its only the negative comments that seem to make review pages though :(
We hope to see you join us soon
Regards
PD

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Get an answer from our members and PD Insurance representatives

PD Comprehensive Car Insurance

Details

Compare all 3 PD Insurance
CategoryCar Insurance
Coverage TypeComprehensive
UnderwriterPacific International Insurance Pty Ltd
Legal Liability Cover Included up to $20 million
Roadside Assistance Not Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra, benefits stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle is returned to you or its owner;
  • Your vehicle has been repaired or replaced;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of
Emergency Transport & AccommodationNot Included
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, benefit stop when any one of the following conditions is met:

  • The hire car benefit has been provided for 14 days;
  • Your vehicle has been recovered and is returned to you or its owner undamaged;
  • Your vehicle has been repaired or replaced, if it is recovered damaged;
  • 72 hours after an offer is made to settle the loss on a vehicle that is determine to be a write-of
Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

If your vehicle is deemed a Total Loss because of damage or theft within the first 12 months of its original new car registration, the replacement vehicle will be:

  • of the same make, model, and series as the damaged or stolen vehicle; and
  • fitted with the same insured modifications and standard accessories.
Personal Property CoverNot Included
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 PD Insurance
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