PD Insurance was previously trading as Progressive Car Insurance
What the point in paying a slightly lower price if you cant claim it without AFCA involved
Started as a bad experience, but finally resolved ok. Just had to be dragged through a lot of unpleasant for an easy other driver at fault incident. I have updated this from a negative to a positive review, but will still move my insurance (home and work) elsewhere.
My experience was quite positive
Don’t really understand the bad reviews my experience was quite positive found them easy to deal with, claim process was easy and was resolved in just over a week. Considering the low cost and ease of setting up I’ve found them to be a good insurance company to deal with. The only negative would be that they were somewhat difficult to contact through phone they could definitely find room for improvement.
Nasty PD insurance - should not be trusted
I need help or advice from anyone who have experienced a similar issue as mine.
I switched to PD insurance just this year. They denied my claim without even looking at or reviewing the required documents I was writing up about my stolen car - which stated all relevant details and information that an insurance company should consider.
They use completely unlogical and difficult processing systems which disregard all their client's problems.
This is honestly the worst insurance company I have signed up with and I urge people to not sign up with this company because they leave you feeling infuriated and confused.
Does anyone have any advice or solutions in regard to my issue?
Unable to access policy online, Unable to get someone on the phone
Unable to access policy details online to ensure my information was up to date. Been trying for a week.
Unable to get someone on the phone to get any help, risk losing insurance due to this.
Was happy with the policy that why I was renewing my policy
Stay away from this insurance company
We are with this company for the last 10 years and now we needed to make a claim and they treated me like a criminal for logging the claims. They demanded my 5 years driving history as well my partner 5 years driving history. I was the one involved in the accident. It has been a month since the accident and they are still accessing the claims.
It is better to pay a bit extra and go for a different company that treats you like a customer, not a criminal.
We are going to cancel our policy soon and go for a better one.
Premium double for no reason
I've had my car insured for 7 years with PD and have always found them to be great. I was set up for auto renewal and my annual policy this year was billed at $4,060 up from $1,960 last year. I phoned and they re-quoted over the phone at $3,300 and couldn't tell me why it went up so much. I cancelled on the spot and was able to set up a policy with another provider for $1300. I always through PD was good value but this renewal was a total joke!
Hi I was unlucky enough to hit a Roo on a major highway in South Australia. Every panel on the drivers side was impacted and it was clear from this moment that the car 2008 model would be beyond economic repair. I lodged an online claim and had a claim number straight away. I was asked to take the car to a nominated repairer as it was still drivable. As we are in the country they didn't have a nominated repairer and agreed that we could use the local RAA approved agent. A few pictures of each panel from us, scanned reg docs DL and drivers histo...ry 2 phone calls, them to us to check details and settlement with money in the account in around 21 days. Couldn't have been any more straightforward. I was expecting a bit of back and forth but agreed value is what we got, quickly, with no messing around. Top work people.
Beyond one star- considering taking further
Policy went from $56 per month to $89 for no reason. When queried they agreed and changed it back down to $67- sent me a amended premium certificate with $0 premium. I emailed and rang back to explain their mistake. Gave me another quote $79. Could not communicate with each other. Updated my address 5 times with them. Kept sending my personal information to other address. Asked for call back and contacted support- no response. Ended up going with someone on shore here in aus. Policy was so simple. Spoke to team at pd and put in writing that I h...ave changed providers and would be canceling my account with them. Still kept hassling me for payments. Spent 12 hours on the phone in total trying to get them to cancel my account. Hand balled to people offshore who did not care one bit about customer care. Thought it has been fixed however just received another email stating I have been banned to take up another policy for failure to pay. - also pd took out monthly payment 3 times in one month “by accident” and also money back from increasing fee without contact to almost double for 4 months. Was promised a refund however it was never received. Could I be any more clear as to what a con job they were! Thank god I didn’t have to claim anything I doubt they would actually pay up.
Cancelled my policy today
I have been with PD Insurance for many years with 3 cars on the Policy. I thought it was a bit pricey after they changed underwriters but stayed with them. December my son hit a Kangaroo and the car was collected. I had to keep phoning to get an update. At one call they said they were waiting on info from the salvage yard. A week later I rang and they said "oh they don't have the key" I said the tow truck driver had it 2 weeks earlier. Why didn't they check with me. I then received a renewal invitation and I rang them as the policy was so h...igh asking about dates from my partners old claims which should not have been on the renewal - they took them off and it was reduced by $400 if I hadn't rung they still would have charged me. I have changed to another Insurer and the policies are much cheaper. Oh and I had a hire car on my policy which they hadn't offered until I rang after emailing them and not receiving a reply. I should have been offered the hire car immediately and not 3 weeks later when I asked for it. So I finally received my payout 6 weeks after the incident. Such bad service.
Pure Disaster it is
The one and only factor that qualifies an insurer is, what happens in the event of a claim. PD does not have a product to sell. You are better off self insured at least you will not be made to run around doing the job of the company you are paying to do it.
PD stands for pure disaster
I have comprehensive insurance with these guys. Recently was taken out by a truck and driver of the truck taken full responsibility for the accident. PD decided that they will write the car off but hang on wont pay me out as i have had a suspension 5 years ago. Well PD is i come to your house and break your leg because your a moron is it your fault or mine. DO NOT insure your car, home or anything with these freaking morons.
The policy was good value. Cheaper than everyone else in the market for me. I also got a phone call from a lovey lady who was very informative and couldn't do enough to help me.
I have been with this company for a while. I initially signed up with buzz car insurance, but it was changed over a few times. We have 2 cars insured with them and unfortunately 1 of our cars was involved in a not at fault accident. I didn't expect the process to be so difficult, we had to do a lot of the running around and chase up paperwork which I thought would be the job of the insurance company. We also had to pay an excess for the accident which was disappointing as it was a not at fault accident. We did have the excess reimbursed once th...ey got access to the police report. If you pay monthly, you also have to pay the remaining annual insurance left on the policy. Our car was a write off and unfortunately I realised I cannot replace my car for the amount we were insured for. I look after my cars as reliable transport is important to me, I went looking for a similar car and to replace it would cost me double of what the car was insured for. We are out of pocket badly after this accident. Also being in metro Melbourne has made it impossible to test drive and buy another car, so I've been without a car for 6 weeks. I'm overall very disappointed with the situation...what's the point of paying for insurance if you're not properly covered.
Great value and great products
Great premium and love being able to make my own changes on the web portal. Also, happy with the excess buster product meaning I don't pay an excess in the event of a claim.
So far so good
I had to make a claim this year after getting caught in a hailstorm. I claimed online, they called me the next day, had to send through photos then organised a time to be taken in for an estimate. Their repair centre was about an Hr away from me so a little bit annoying but was all quoted in about 15 minutes. I was ably to take my car to my preferred repairer who was able to get me in straight away. Had no issues whatsoever. I’ve just purchased a brand new car and they were cheapest by miles. Received a a call from a rep and also had the windscreen/window insurance added to my policy. Hopefully I won’t have to claim in the future but for my own protection I also have a dash cam installed
Questions & Answers
Most of the reviews here are negative. The premiums are extremely competitive but does that come at a cost to the service should I need to make a claim?
Thanks for reaching out. Our claims process is first class for 99% of claims lodged, the only ones that have issues are as a result of either non disclosure or failure to follow our process at claims time. Unfortunately its only the negative comments that seem to make review pages though :(
We hope to see you join us soon
Get an answer from our members and PD Insurance representatives
|Underwriter||Pacific International Insurance Pty Ltd|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Included|
|Choice of Repairer||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Optional extra, benefits stop when any one of the following conditions is met:
|Emergency Transport & Accommodation||Not Included|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Included up to $500|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
Included, benefit stop when any one of the following conditions is met:
|Lock and Key Replacement||Included up to $1,000|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Not Included|
|Child Safety Seats and Prams||Not Included|
|New-for-old Car Replacement|
If your vehicle is deemed a Total Loss because of damage or theft within the first 12 months of its original new car registration, the replacement vehicle will be:
|Personal Property Cover||Not Included|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included|
|Theft or Attempted Theft||Included|
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