Pentanet run a ‘good ship’ it was very easy to sign up, had absolutely no issues at all with connections and they are always prompt to answer any emails. And being Perth based helps too.
Highly recommended!, Been a customer for a few years now, previously a NBN user,....Was pleasantly surprise at the constant speed always, even with everyone at home on their devices,...no lagging at peek hour, and I have everything in my home connected to the internet! No more fighting for speed at the exchange! Competitive pricing, excellent customer service!! Yes you talk to a real person in Australia! Great Product!
twice in 2 weeks internet service degraded and had poor to not service technical, always denying anything wrong on the link yet auto fixed then happened again then same issue, must be wifi router (whihc they supplied). Service was stable for 3 years but support and customer support service has dropped significantly in the last 12 months - i pay for 80Mbps and getting 5 Mbps. Think they have had enough of my money after 6 years of being a customer
Reviews with attachments
A good service, had it since 2022 as we couldn't get comparable service and speeds from other providers for the price we pay. It's now September 2025, we have had the need to call Pentanet technicians out twice in the 3 1/2 years we've been with them. Once to upgrade hardware, and then to re position after storm damage. Service has been more prompt than previous experiences with our previous providers. Show details
Overall was very happy with the service until recently. The initial set up and installation was very seamless. Internet reliable. However, I have recently have made a few inquiries to the customer service line. The responses have been very disappointing. Replying with obvious copy and paste responses. Requests to have someone call me or have… Read more
issues escalated have been ignored. Just overall rude and seemingly disinterested.
Probably the interaction I found most shocking was when I was inquiring to make a change to my plan that was within the bounds of their terms and conditions - their customer representative refused. When I pointed out that it was within the terms and conditions as per Pentanet's website - the reply I received was:
"Pentanet, as per the T&Cs, reserves the right to cancel or change these Terms & Conditions at any time in its sole discretion."
I found this a very odd reply. So essentially any agreement or commitment they make you with is meaningless. Because they can change the T&Cs at any point in time to suit whatever is in their interests.
Would not recommend their services.
The service has been good overall with no drop outs in internet. Show details
Faultless – speedy and reliable had no dropouts thus far, I have not had any negative issues or problems so cannot comment on the help or standard of service of something I have not yet needed. My initial contact and installation of my service was on time and couldn't have gone any better, the tech (Shanahan) was friendly informative and more then willing to answer any questions I have about the fixed wireless service.
Latest follow-ups
The best – Easiest set up process. Great service. They are the best in internet in the west. Show details · 1
Follow-up · A couple of years on and the service has been fantastic. They helped me update the modem firmware and I've had good, reliable and consistent service. I'd tried other providers previously and they just don't even come close o the service from Pentanet.
In-depth reviews
Pentanet, the Betternet option – We've had pentanet for a good while now. No issues ever. It only goes off during planned outages or of my cat unplugs the modem. I can't recommend them enough. Prices are decent but the service is better than anything we've ever had. The initial notes: The workers that installed it where friendly and pretty quick, also named Tom and jerry so… Read more
that was cool. No drop outs yet, great speeds, low latency and low ping. Also a pretty good price for everything you get.
They also have an app which I would highly recommend as it has some really cool features that I havnt really seen elsewhere, such as: blacklist, notification when user accesses wifi, modem lights and more.
I got this at the begging of sep 2024 and will update if my options have either changed or need tweaking.
Just wanted to add a small update as of 10/01/25 only ever had very minimal issues that resolved quickly, without needing to call pentanet. So I'm sticking to what I said, this is a great service and have recommended to a few more people becouse of how much i love the service.
Pentanet Team are absolute LEGENDS – I recently started a contract with Pentanet for home internet service, and I couldn’t be more pleased with the experience. After a frustrating and failed attempt to get Fibre to the home installed by NBN, I turned to Pentanet, and I’m so glad I did. Pentanet sent out one of their technicians to install the dish and connect the wiring, and the… Read more · 2
difference in approach between Pentanet tech and the NBN representative was night and day. The Pentanet tech was an absolute pleasure to deal with from start to finish. His professionalism and expertise shone through every step of the way.
What really stood out was this individual's willingness to go above and beyond during the installation. Instead of taking the easier route of installing conduit down the side of the house, he took the time and effort to feed the cables through the walls. His attention to detail and commitment to excellence was AMAZING!
The Pentanet Team's exceptional service, from start to finish, as we set up the new service, ensured that this experience was professional and easy. H
Thank you to the whole Pentanet Team for providing such stellar service. You've definitely gained a loyal customer!
Pentanet is Disorganized and the Set Up is Confusing – Pentanet has the most disorganized customer service that I have ever experienced with an ISP. We changed the account holder name and had to go back and forth multiple times advising them that we had already provided documentation including a new contract. One department would indicate they had the info and would handle the change - allowing us… Read more
to be billed in our name. They did not follow through and ultimately we got a notice that the service would be disconnected due to an unpaid bill for the transfer fee of $29 (which I had already under the previous account holders name -- I sent them proof...)
After much back and forth they finally admitted that yes they had the contract and the payment and apologized for threatening to shut the service.
Then they asked us to change the settings on the router and provided an instruction page that was incorrect. I pointed that out to the chat and they agreed and said they would advise the team to fix the errors.
They asked me to connect using ethernet - I don't have that port on my laptop. The response 'well we can't help you then'
I asked how I could cancel the service then. That got their attention and they have escalated it to a higher power... I have been waiting on the chat for 15 minutes...
"Bear with me one moment, we are looking into this further."
This service is complicated and confusing to set up... and the customer service is totally disorganized.
I would recommend anyone looking for an ISP in Perth -- look elsewhere
Positive reviews
Superior performance and coverage. Excellent customer service. I used to be with Telstra. Yes I pay $10 a month more (woopy doo), but it is well worth it. I highly recommend Pentanet if you live in an area that receives it. Show details · 1
Find out how Pentanet Fixed Wireless compares to other Internet Service Providers
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I like this company especially for the customer service as in this day and age it’s rear to have people who genuinely want to try & help you much as they can. I have no problems with the service they provide. Show reply
Pentanet is so easy to deal with and highly reliable. I switched to them in 2020 and haven't looked back. We were with TPG and they were unreliable and speeds were poor. I have referred many family members to Pentanet and will continue too. Show reply
Negative reviews
Dissapointed customer – I have been extremely disappointed with this internet service, especially due to their complete lack of communication. I only received one email three months before my service was cut off, informing me of the disconnection. However, because I did not receive that email, they had a full three months to contact me by phone, but failed to do so. As a… Read more
result, my service was disconnected.
To get my service reconnected, I was repeatedly frustrated by poor communication. I had to take a day off work for an NBN technician appointment, but the technician never showed up. When I followed up with the provider, I was told the appointment was canceled—but they never informed me. I lost a whole day's work. No compensaiton was offered, just a too bad so sad!
Finally, they rebooked the service for the NBN, but it has now been a week since I first contacted them. This entire process has been nothing but frustrating and disappointing. I am counting down the days until I can switch providers!
Hi Leisl, Unfortunately your initial appointment was… Read more (+1 reply)
buffering – This pathetic organisation still only opens 8 to 5 despite being in the business of supposely providing a 24/7 product. Buffering so bad despite resetting my router l gave up trying to watch Stan. Taking money and not offering the service is in my opinion theft. Get your act together and open like all other internet providers do. Show details
Hi Gil. We’re sorry to hear about your buffering issues.… Read more
Very disappointed – I decided to try Penatnet to support a West Australian Company sales team that sold me what I thought would be an excellent product, that was not the case when I tried to call the Tech line for help I was on hold for 1 hour only to have the phone answered and hung up. After watching circles go around on Streaming 1 TV and no other devices on I… Read more
tried to cancel only to discover that I had unknowingly signed into a 12-month contract and had to pay $200 for a pathetic service. I even paid more than my previous provider. I would strongly not recommend supporting this company!
Hi Carol. We’ve looked into your case with our team and… Read more
Recent reviews
I switched from iiNet and haven't looked back. I used to rate iiNet for their customer service whom I used on a regular basis but frankly speaking I have not required to use Pentanets customer service as it rarely ever faults. On the rare occasion I have called, their customer service is exceptional. Show details
Pentanet has been fantastic, the internet is reliable and fast, and their customer service is always so genuine and helpful. They check in regularly, which makes me feel looked after. I’d happily recommend them to anyone. Show details
I sometimes forget we have an internet provider as the service is so reliable and seamless. I have had no issues and the internet is up and working 99.999% of the time. I would happily recommend Pentanet to anyone at this stage. Show details
Fast and no problem internet connection. No drop outs this far.
Find out how Pentanet Fixed Wireless compares to other Internet Service Providers
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Never had a drop out, and speed is good. Very happy. Show details
Our wireless service is affordable and the speed of the internet is very good Show details
Pentanet has provided us with ongoing internet with next to No drop-out far better results than being with Opticom and their network.
Always works, great service and fair pricing. Im going to get this for my home. Show details
Great customer service and internet speeds. Thank you and please keep up the service and internet speeds. Show details
Great product and service. Reliable. Quick and clean installation -,price is reasonable Show details
Go with Pentanet you won't be disappointed,especially if you love binging Netflix or a gamer❤️ Show details
Good service – Service generally very good, support team very patient and helpful. Sometimes it takes a while to get a response to issues encountered with the connection Show details
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Hi Paul, Apologies for the delay in our response. We… Read more