Pentanet Fixed Wireless

I switched from iiNet and haven't looked back. I used to rate iiNet for their customer service whom I used on a regular basis but frankly speaking I have not required to use Pentanets customer service as it rarely ever faults. On the rare occasion I have called, their customer service is exceptional. Show details

Pentanet has been fantastic, the internet is reliable and fast, and their customer service is always so genuine and helpful. They check in regularly, which makes me feel looked after. I’d happily recommend them to anyone. Show details

I sometimes forget we have an internet provider as the service is so reliable and seamless. I have had no issues and the internet is up and working 99.999% of the time. I would happily recommend Pentanet to anyone at this stage. Show details

Dissapointed customer – I have been extremely disappointed with this internet service, especially due to their complete lack of communication. I only received one email three months before my service was cut off, informing me of the disconnection. However, because I did not receive that email, they had a full three months to contact me by phone, but failed to do so. As a… Read more

result, my service was disconnected.

To get my service reconnected, I was repeatedly frustrated by poor communication. I had to take a day off work for an NBN technician appointment, but the technician never showed up. When I followed up with the provider, I was told the appointment was canceled—but they never informed me. I lost a whole day's work. No compensaiton was offered, just a too bad so sad!

Finally, they rebooked the service for the NBN, but it has now been a week since I first contacted them. This entire process has been nothing but frustrating and disappointing. I am counting down the days until I can switch providers!

buffering – This pathetic organisation still only opens 8 to 5 despite being in the business of supposely providing a 24/7 product. Buffering so bad despite resetting my router l gave up trying to watch Stan. Taking money and not offering the service is in my opinion theft. Get your act together and open like all other internet providers do. Show details

Very disappointed – I decided to try Penatnet to support a West Australian Company sales team that sold me what I thought would be an excellent product, that was not the case when I tried to call the Tech line for help I was on hold for 1 hour only to have the phone answered and hung up. After watching circles go around on Streaming 1 TV and no other devices on I… Read more

tried to cancel only to discover that I had unknowingly signed into a 12-month contract and had to pay $200 for a pathetic service. I even paid more than my previous provider. I would strongly not recommend supporting this company!

Superior performance and coverage. Excellent customer service. I used to be with Telstra. Yes I pay $10 a month more (woopy doo), but it is well worth it. I highly recommend Pentanet if you live in an area that receives it. Show details ·  1

I like this company especially for the customer service as in this day and age it’s rear to have people who genuinely want to try & help you much as they can. I have no problems with the service they provide. Show details ·  1

Pentanet is so easy to deal with and highly reliable. I switched to them in 2020 and haven't looked back. We were with TPG and they were unreliable and speeds were poor. I have referred many family members to Pentanet and will continue too. Show reply

Good service – Service generally very good, support team very patient and helpful. Sometimes it takes a while to get a response to issues encountered with the connection Show details

Great internet service provider – Fast stable internet. I had constant daily drops outs when with iprimus, and made the switch to Pentanet who have provided a much more stable connection with what might be a drop out every 3-4 months versus the 3-4 per day I was having with the old ISP. Very happy with their service. Show details

Best service I have found in our area :) – Excellent speed and rarely ever outages. Not affected by local peak usage times (eg. end of school day) and rarely ever had an outage. Have tried several providers in the past and cant go past these guys

Trouble free internet service – Moved to new area in September this year. Initial set up was prompt, no fuss with router provided free of charge.Internet has not missed a beat and has been trouble free ever since.

Happy Sandgropers ISP – Never any ISP interruptions and the speeds quoted are genuine and accurate. A Western Australian coy with WA-based workers. It is always a pleasure to speak with them and never any negatives, just genuine friendly discussions and happy resolutions. Most definitely the best ISP I have ever had.Happy Show details

Speed, Speed, Speed best in Perth – The best I did for my home internet, NBN speed is no where close to these guys, Installation and support is pretty cool and they are local from WA Show details

Best Service and Knowledge – Thanks Pentanet for putting us on the right track with a call out to our home. We now use our entertainment and technology without the frustration!!! Show details

Fast and reliable Internet, people great to deal with – I'm using Fixed Wireless from Pentanet for more than 4 years now. The speeds are as advertised and constantly reach the threshold - unlike what I had with a previous 'national' broadband provider where you pay for speeds you never get. Pentanet has been very easy to deal with. Recently they had a new plan with higher speeds at a better price, and… Read more

within minutes I was on the new plan - now paying less than before and having faster up and download speeds, which come in very handy for streaming and podcasting. Overall, I am very happy with Pentanet and their services and can only recommend them as your ISP using Fixed Wireless (if you have line of sight to the next tower)

I have had this account for nearly 6 years and have no reason at all to even think about changing – Reliable service, helpful staff. I had a problem with the modem and was given sensible and practical advice. Show details ·  1

Pentanet works! – It works where others didn’t and relieved years of frustration with slow internet speeds. And their customer service reps are polite and helpful. Thank you, Pentanet! Show details ·  1

Promises and Indaqueacies – Friday 14th Booked Connection for Sat Morning with Sales. Let down before connection. This seems to be common with Pentanet. FKN livid. Job booked for 12pm. Your tech rang at 11:21am and informed me running late. Approx 1:00 2:00pm arrival.. Rang again at 1:39pm to inform need to reschedule visit . Not good enough. I stated yesterday If job was… Read more

to be cancelled I would need to know first thing in the morning. A Days wages lost and further prevented from doing any other duties while waiting. This is just not good enough. Perhaps you need to review your promises and staff capability.

SORRY IS INADEQUATE.

NB: 1 Star left for purpose of posting review only. No credit to Pentanet.

Pentanet Team are absolute LEGENDS – I recently started a contract with Pentanet for home internet service, and I couldn’t be more pleased with the experience. After a frustrating and failed attempt to get Fibre to the home installed by NBN, I turned to Pentanet, and I’m so glad I did. Pentanet sent out one of their technicians to install the dish and connect the wiring, and the… Read more ·  2

difference in approach between Pentanet tech and the NBN representative was night and day. The Pentanet tech was an absolute pleasure to deal with from start to finish. His professionalism and expertise shone through every step of the way.

What really stood out was this individual's willingness to go above and beyond during the installation. Instead of taking the easier route of installing conduit down the side of the house, he took the time and effort to feed the cables through the walls. His attention to detail and commitment to excellence was AMAZING!

The Pentanet Team's exceptional service, from start to finish, as we set up the new service, ensured that this experience was professional and easy. H

Thank you to the whole Pentanet Team for providing such stellar service. You've definitely gained a loyal customer!

Pentanet is Disorganized and the Set Up is Confusing – Pentanet has the most disorganized customer service that I have ever experienced with an ISP. We changed the account holder name and had to go back and forth multiple times advising them that we had already provided documentation including a new contract. One department would indicate they had the info and would handle the change - allowing us… Read more

to be billed in our name. They did not follow through and ultimately we got a notice that the service would be disconnected due to an unpaid bill for the transfer fee of $29 (which I had already under the previous account holders name -- I sent them proof...)

After much back and forth they finally admitted that yes they had the contract and the payment and apologized for threatening to shut the service.

Then they asked us to change the settings on the router and provided an instruction page that was incorrect. I pointed that out to the chat and they agreed and said they would advise the team to fix the errors.

They asked me to connect using ethernet - I don't have that port on my laptop. The response 'well we can't help you then'

I asked how I could cancel the service then. That got their attention and they have escalated it to a higher power... I have been waiting on the chat for 15 minutes...

"Bear with me one moment, we are looking into this further."

This service is complicated and confusing to set up... and the customer service is totally disorganized.

I would recommend anyone looking for an ISP in Perth -- look elsewhere

Best internet ever – Best internet ever. I had so many problems with other providers. This service is trouble free. Staff are also brilliant. Great price. What else do you need. Show details