Originally got pentanet because a friend was given a code and if we used it we would both get a $50 gift card. After signing up I was told it was only for fixed wireless plans. Yet both have have NBN.
Every time I’ve attempted to put my RAC number in to receive 5% discount it says i can’t at this time.
“No up front costs” but had to pay $244 for modem and set up.
Wouldn’t really mind about all that stuff if we at least got good internet buttt I’m really upset with our service. Can’t even load a Facebook video on my phone even though my phon...e is the only thing connected to it. Bought for Netflix for my tv but always having problems loading. Going to have to upgrade to premium just to watch Netflix once a day - I’m not even on the lowest plan. You can’t upgrade your plan online either, you have to call up. I’ve had my service “restricted” (works the same as when there’s no restriction) twice now because direct debit from a bank account is hard to set up. They are very quick to restrict you.
I called up on Friday last week to ask for internet (at 5pm) and an order was placed for the NBN on Monday. After 48 hours my NBN was active, and after some teething issues with my modem I was able to connect. Everyone I spoke to was helpful, and efficient. By the time I had realised there was an issue with my router I was able to speak to someone local who fixed my problem over the phone in under 10 minutes with a professional manner. There was a small issue with the password issued over by email not being correct, but that was identified early and sorted. Early days, but I feel that the customer service was on the mark.
- NBN 50/20 (Standard Plus)
Experienced Bad internet serviceby pentanet
I been using pentanet from more then 2 years. It was good before but now its frustrating. Bad custoner service even. They just only consuntrating on Wildcats these days.
Speed not stable talked with them they have no solution instead of saying turn off modem and turn on after 10 minutes.
I just switched from Optus to Pentanet. Under Optus we were disconnected from WiFi for about two months; they simply could not troubleshoot effectively to solve our NBN issue. So I switched to Pentanet and within 2 days I had an NBN technician at my house and I was up and running almost immediately thereafter. I firmly believe I would have suffered another month or so without WiFi if I had not made the switch to Pentanet. So impressed with their customer service and the speed with which they solved my problem
We changed from Telstra 50/20 plan to Pentanet's 50/20(both are FTTN) and found that available bandwidth was appalling. We have a Fingbox wired into the modem which gives an accurate account of the performance, complete with monthly reports. Many emails were sent back and forth with support for over 2 months which resulted in a call back from one of the directors to say that their backend provider for NBN was going to change. Six weeks later, Pentanet's backend was changed which made a huge difference. Now the drop offs are mainly down to the...rain which effects the copper to the NBN node so we're going to try out the 30/10 fixed wireless set up as latency is a bigger concern than downloads. For the Covid/work from home, we use a VDI solution which avoids having to download/upload large files. Looking forward to the new service that will be configured this week as there are so many positive reviews. Fingers crossed!
Very reliable, never had an issue.
Been with them for 1 year (50/20 unlimited). Local Perth service, when you ring them, you speak to a local who speaks english. A huge win in my book. No overseas call centres. Never had drop outs or issues. Bit more expensive compared to competitors, but worth it considering the reliability and service.
recently moved from useless optus to pentanet and it has been the best thing i have done in a long time.
they are pleasant to speak to with verry litle wate times on the phone.(around 2 mins)
so far my speeds are fluctuating a bit but a damm site better than the 2mbps i was getting with optus .
we are getting constant speeds for the area and can finaly function better at home.
amazing how pentanet can do this but optus can't.
all of this at a copetitive price.
i would highly recomend this company to any one having problems with the bigger nbn providers. especialy those useless optus!!!
Very reliable connection, no dropouts. Company has been amazing to deal with always fantastic service. Any issues have been dealt with promptly and efficiently. Would recommend them to anyone looking for an internet service.
Great customer service.
Been with Pentanet about a year with nearly no problems and the one time I had an issue their staff were super friendly and resolved it by the next day.
- NBN 100/40 (Premium)
Speed exactly as advertised, helpful support
I have had a NBN 100/40 connection with Pentanet for some time now. My connection is exactly as advertised, great speeds day and night. Every encounter with the staff there has been great, it's nice not sitting on hold to a random call centre since they are based Perth and actually pick up the phone when you call. Wouldn't go anywhere else.
- NBN 100/40 (Premium)
Never got up to speed, forced me to buy new routers i didn't need
The FTTP NBN from pentanet was awful, dropouts, slow speeds.
Poor service, rude staff, sold me equipment I didn't need.
I paid for 100mbps barely got 16 consistantly, moved to a new provider and now consistently in the high 90s even at peak time.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$99.00|
|Typical Evening Download Speed||24.0 Mbps||44.0 Mbps||80.0 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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