Pentanet NBN 100/20 (Family)

Highly reliable internet provider. I highly recommend them as your Nbn pro idea. Show reply

Customer service is amazing and the actual internet is fast and reliable, I wouldn’t go anywhere else! I tried other companies and this is by far the best! Show details ·  1

Extremely reliable connection. Been with Pentanet for years and have never had any major issues. I really like that they are a local company and easily contactable. Definitely recommend.

Staff are responsive, service is consistent and just really good.

Needed a fair bit of support to get it up and running and the support staff were absolutely wonderful. Thanks Pentanet Show details

Was a long and complicated install, due to some unique factors, but Pentanet worked through every bump in the road and over a year in with no outages, excellent service front and back end. Show details

I have not had an issue with Pentanet. If and when something arises, I am reassured they are a local company and will understand potential issues. Show details

PENTANET made the entire experience of getting the internet put on at my house, seamless. Even though, there were some problems using my old router, the technical guys at PENTANET, sorted it all out and made it work. I was really impressed with how they genuinely wanted to solve the problem, and they reassured me the whole time it will work out… Read more

fine. And it did! So, they have one more happy and ongoing customer. They looked after me and valued my custom, which is rare with many other businesses these days. And the biggest PLUS ++++ is that it’s a local company, and you gets to speak to knowledgeable AUSTRALIANS on the other end of the phone line.

After a shocking experience with my ex internet provider, I looked for a new one and was recommended Pentanet. I do not regret my decision to join Pentanet and only wish I had known about them sooner as I would have swapped over years ago. Friendly, polite, helpful and prompt service to begin with, and a call centre in W.A. supporting this… Read more

lovely W.A. business. What's not to like? Reasonable and competitive rates, too. I've had no dropouts. Everything is running smoothly. I have zero complaints or concerns.

Very happy with service. To my house and installed, answered all my questions. Show details

We have been having continual outtages wih Pentanet for the last 4 months. They replaced the modem without avail and have basically been going around in circles with their technical support. Do not waste your time and money with Pentanet, it seems to me they are a below par service provider. Show details

They only care about extracting money from you – Time changes everything!! Don't bother with Pentanet. Aussie BB is way better. I started out with fixed wireless internet with Pentanet. It wasn't perfect, but I was happy with it as our physical line was no good. I then switched to Aussie BB as they had the free fibre to the house upgrade offer from NBN which Pentanet did not at the time. After… Read more

my 1 year was up, I switched back to Pentanet. BIG MISTAKE! I immediately started having issues streaming on Kayo, but everything else seemed ok so I persevered with this irritation. 6 months later, the price increased and I decided that I wanted to go back to Aussie BB. Pentanet came back to me and said I would have to pay for the full month even though I am not using their service anymore, and $120 in cancellation fees. Absolutely disgusting. Aussie didn't charge me a cent when I left to come back to Pentanet and I didn't have to pay a full billing cycle. Pentanet is not what they used to be. Their customer service is garbage and they only care about money.

Pentanet – Can’t recommend enough and having local tech support in the area is a massive plus for any business

Pentanet, the only internet provider worth connecting with in Western Australia – Absolutely the BESTInternet Provider I have ever had. Far better than T*****a, O***s, D**o, and A****e B*******d. I've had them all and you won't go wrong with Pentanet. No drop-outs, connection is spot-on, price is reasonable and when you ring, they answer and sort out the issue immediately. Show details

SEAMLESS!! – Pentanet were efficient. The transition with moving from regional WA to the City was seamless. The modem was received quickly and allowed me to set it up in our house prior to the move. This was extremely easy! I did not need a technician. Pentanet also organised the upgrade of the NBN, which was a relief. As we haven't moved in yet, I'm yet to… Read more

use the full service but so far I haven't experienced any trouble at all. They also helped me set up my direct debit over the phone. It was great to speak to someone in Perth.

Pentanet are the best ever – Absolutely brilliant service and way more reliable than Bigpond who I was with before Show details ·  1

Service with a smile – Staff are helpful, knowledgeable and efficient. Everything performs as advertised. Pentanet automatically passed on a price reduction to customers when NBM changed their costs. When a recent NBN upgrade of fibre to the premises became available in our area, I contacted Pentanet and they organised the changeover and kept us informed of progress. Very impressed and happy to recommend. Show details

Amazing customer service – Amazing customer service. The online support chat with after hours support is the greatest thing ever. Always so helpful and do the best to fix my problems on the spot. Also allows me to keep working or doing other things while they work their magic in the back ground. Show details

Definitely recommend this provider – Excellent service and support from placement of order , to connection and accurate billing Show details

No fuss connection – Great company. No issue with service. Cost reduction as passed on to the customers too! Show reply

Excellent service all around – The speeds advertised have been achieved. Service disruptions have been adequately communicated. Overall, the customer service is brilliant. Show details ·  1

Very unsatisified – I had months of inferior service. dropping out consistently, NBN was ruled out. Pentanet then advised was probably my fault as I had my own modem (which was less than one year old). Pentanet did offer use of a "free" modem to try out but then proceeded to tell me this free modem would cost $20 upfront (refundable) plus $15 delivery. needless to… Read more

say, I then switched internet providers. It just wasn't worth it to continually have to waste my time and money dealing with them for inferior service. I'm amazed in this day and age with them being a local company , customers just aren't worth them arranging someone to personally address the problem. i.e. do a site visit, etc. Especially at over $100 per month charge. Also they refused to waive the remaining balance I owed for terminating the contract early. If only they would have realized I would have been a long-time customer if they had just given a decent attempt at fixing my issues.

Terrible customer support – Pentanet you have the WORST customer service, you claim to be a local provider but you provide NO customer service!!! No after hours service, totally useless! Do not use them! Every time there is an issue they do not have the capacity to resolve it! Last time I will put up with this lack of support They are expensive but do not have the support to justify the price! Show details

Useless – Very poor for the price you pay. Drops out regularly and poor download speeds.

Was Good Until i moved house – I was living in ocean reef when I first signed up with this company. They were good for a while and the only problem was the technology the NBN which is a Corporation cause it has a ABN Number was using in Ocean Reef which was HFC, and it was absolutely terrible, and it never worked properly. It was when I moved house to Madeley recently that… Read more

everything went totally south with these guys, and I changed the internet over from one place to another then all hell broke loose as the new place was on Fibre to the Node and what a Joke that is cause its Copper and its the Technology the Rudd Labor Government was trying to get rid of for FTTP!!! So I've been complaining like hell and I asked for a technician to be booked but was Denied several times for no reason and was Corporately Bullied and treated like a piece of dirt plus went into see them 3 times in their office and spent hours on the phone to them for no result and just to screwed around and my technology was even blamed several times as the problem which simply wasn't True as it was the Out of Date Copper Lines coming from the NBN Node that was the problem so i even asked Pentanet for the Free NBN FTTN to FTTP Upgrade that's Currently Happening and was Denied for that aswell WHAT are these guys Kidding me!!! and even the TIO has said they were a Nightmare to deal with NOW THATS SO WRONG!!! I'm so sick of these companies getting away with murder and treating us as the customer so badly and getting away with it, it's got to stop already cause it's so not cool!!!! If I'm spending over $100 a month for a service that then is not working I expect a decent level of proper Customer Service and for a technician to be sent out to fix the non-working service and to not be Screwed around and threatened and even Banned by the provider for so called bad behaviour, threatened with disconnection when the company started the trouble in the first place by bullying me first!!! Now I wouldn't Recommend these guys as an ISP to anyone. What you did here Pentanet is CRIMINAL!!!! What the NBN did aswell is also CRIMINAL!!!! I'm going to look at taking legal action against Pentanet, also the NBN over this situation so i'll see you both in Court!!!! I was not in the wrong here, i just wasn't getting what i was Paying For which means the Service wasn't there WHICH IS CRIMINAL!!!!! Now it's August and Pentanet think's theres a service still connected with them at the address when i've already told them over 2 months back to cancel the service and because of their delusional state Pentanet has been harassing and threatening me over e-mail which they have no right to do as no corporation has any jurisdiction over any living man or woman, plus on top my Dispute Resolutions Officer at the TIO which is also a Corporation as it has a ABN is a Total Corporate Robot and Corporate Shill and has been no help at all and has just been saying i must pay everything up to date and if i take it to court i'm the one that will lose which is also Totally Wrong Information so i've been trying to get a change of DRO at the TIO but have been totally denied wth no explanation a just told to wait for the outcome and then do a review seriously what is wrong with these human's in these construct of the mind Corporations? Cause i just don't know what to do anymore!!!! I've been in bad situations before with ISP'S in Australia but i've Never in my Life been in a Situation like this before with a ISP where they just aren't willing to play ball with me or the Ombudsmen and even then The Ombudsmen are a bunch of Corporate Bullies themselves this is a absolute Toxic Nightmare that i just want to be over and done with already as it's 5 months of this Nightmare now and i'm just the innocent party stuck between 2 rocks with no recourse for action without looking for a lawyer "which is money i don't have" THIS IS SO WRONG ON EVERY LEVEL!!!!

The entire Pentanet team have been fantastic right from the beginning – I have only recently found out about Pentanet and their products. I called up and was immediately pleased with the honest and open suggestions and support from their local staff. While setting up my home NBN I was guided and helped by a lovely lady named Jasmine. She was faultless and extremely knowledgeable on how to do what I needed. It wasn’t… Read more ·  1

easy for the normal person but with her help we got it up and running. I’m already getting substantially better up and down load speeds than my previous TPG account and when Nexus comes online it will be amazing!!! It’s awesome to call up and deal with local people too rather than someone overseas. Please keep up the great work Pentanet

Worst internet service ever – We shift internet services for pentanet. First week we got an issue with the wifi coverage as it was not covering the whole house. The agent proposed to add a mesh router and we did it. After 2 days one of the routers stopped working. Now they sent us instruction to switch off the router and did not work. I have reset the router and did not work.… Read more

Now pentanet said i have reset the router and they are saying that it is my fault. "In regards to the service itself, it is being delivered and from my understanding this is purely an issue with the one device that was reset by yourself, unprompted. As such, we would be unable to offer a free Wi-Fi setup service, but we should be able to help you remotely. "