Pentanet NBN 50/20 (Everyday)

Good customer service and uses local workforce. Always willing to help and improve their services.

From initial contact through to help with setup, Pentanet have been fantastic. Major point is that we are not speaking with an overseas call centre. Very reliable - we have had no outages in the years with them. Show details

I find Pentanet great to use with the connection, and when I have had to enquiry with the support team in the past, they have been professional, friendly and provided great support to me. Show details

Crap internet – This service is not worth the money. constantly dropping out. Speeds on a go slow. Works fine 40% of the time. They charge you 100% of the time. We have been without internet multiple times they never give any credit or compensation. Pentanet suck and don’t expect to speak to anyone ever. You need to go to the chat on their website. Show details

Terrible – Pentanet's internet service is subpar due to expensive pricing, lack of competitiveness, frequent downtime, slow speeds, and poor quality. Today's downtime lasted for more than 6 hours and continues, which is unacceptable. It took 2 hours to reach a customer service representative on the phone, and as a result, I have chosen to cancel my service and switch to a different provider. Show details

Great internet, poor billing practices – If you want great internet from a company local to Perth, be prepared to be patient with their billing practices. Setting up a direct debit from my Pentanet account needed a call to the helpdesk. There are fields to complete on the on line form where the answers are not obvious. Having set up the DD with the helpdesk, with the debit being made… Read more

on a date we both agreed, my service was throttled the day after I made the first payment, as the payment hadn't cleared with Pentanet. Back again to the helpdesk to get my service reinstated.

Next comes an email to say that direct debits can no longer be made from a bank account, but have to be made from a card. Back into my account again to revise the payment details, which will have to be revised again when my card expires.

Now, having done all of the above, I'm informed today by email that the price of my plan is increasing from today. No mention in the email that this is a change to my contract that I haven't agreed and that I have the right to leave.

Back again on another call to the helpdesk, to be told that I now have to give 30 day's notice to leave a higher cost plan that I didn't agree to.

Decide if you want to help a local business, or you want a hassle free life. You can have both with Pentanet.

My old ISP, iiNet were cheaper, no hassle and have 24/7/365 helpdesk support. Pentanet don't

I have found Pentanet to be a most reliable service and am reassured by them being a local company that speaks English that I can understand and access if required.

Outstanding service from Pentanet. Their speed, reliability, and local support have always been great, but their customer service truly sets them apart. When no other provider was able to help upgrade my connection from FTTN to FTTP, Pentanet stepped up and found a solution. They took on a challenge others wouldn’t, and I’m incredibly grateful for the effort and professionalism they showed throughout the process. Highly recommended.

Great service . Competitive pricing . Easy to set up a new connection. Good tech support . Local to Perth .

Pleasantly Surprised – We have been very happy with the speeds achieved and the reliability of the service. We have had a couple of short dropouts in 6 months, both due to NBN issues. The staff at Pentanet are helpful and friendly, and any queries have been dealt with efficiently. A pleasure to deal with after frustrating years with Telstra. Show details

Reliable internet experience – Nothing but reliable internet and 1st class aussie support from a reliable team of experts even though using Netgear and TP Link gear with HFC connection. Look forward to the next generation of Nexus and or NBN upgrades. Show details ·  1

Fantastic, reliable service – We transferred from another carrier to Pentanet, and found them extremely helpful with information regarding transfer, and then the setup. We have had no problems/dropouts at all with Pentanet, and would happily recommend them. Show details ·  1

Fast, Efficient and speeds as advertised – Switched to Pentanet from Telstra after years of slow speeds, and zero solutions. Pentanet immediately identified a fault, had it fixed and installed in record time. Speeds as advertised, unlike Telstra, couldn't be happier with the switch, kicking ourselves that we took so long to switch! Show details

Pentanet - great product and service – I changed to Pentanet just over 2 years ago. My initial enquiry was managed promptly and professionally, with no hard sell tactics. The install was great - the service and equipment were fully explained. Since then I have not had any issues with the service and am more than happy to recommend the company. Show details

Exceptional Service Delivery – Team Pentanet! Congratulations on Exceptional Service!! From when I ordered the NBN service I was prepared for a 5-10 Day delay, but I was basically up and running in 5 business HOURS!! (Including modem order and delivery) That is just a great and delightful experience. Then customer support tested the service and realigned my package with the… Read more ·  1

FTTN delivery metrics (Thanks Braeden!)

You guys should be proud to work with a team that can perform like that. I am already recommending you to anyone that will listen at the moment. Congratulations Mark

Amazing performance and customer service – Never had an issue with my internet in several years with Pentanet. Even when I called regarding connection at a new address as I'm old and not tech savvy the customer service was second to none. Show details ·  1

Pentanet – Fantastic local ISP,great service,fast speeds, customer service second to none Show details ·  1

GREAT EXPERIENCE – Seamless streaming, no drop outs, fast speed, great experience. excellent provider Show details ·  2

Easy local company to deal with – Always have good service and can always get hold of them if I have an issue Show details ·  1

Hands down best internet provider in WA – These guys facilitated a major overhaul of the Opticomm cable service in Wannanup. Hasn’t missed a beat since in the last 12months. It’s a rare thing these days to have a company go to great lengths to help their customers. Well done team! Show details

Fantastic service and a great connection – I haven't had a single drop out that I've noticed since joining Pentanet. Their support team are incredibly dedicated and knowledgeable Cant rate them highly enough. Show details ·  1

Best IP provider in town – I want to start by letting those complaining below me they need to check themselves. These guys are leading the way not only do they have the best tech support but also investing in infrastructure that gives us terrific speeds. I’ve been on fixed wireless and understood my contract on removing the dish and now on NBN since moved. No tethering… Read more ·  1

ever. If something goes wrong they amaze me by their great tech support and quick response times. I’ve had other ISPs in my time and hands down Pentanet is gold standard and i tell all my friends and Facebook groups who ask how great they are. They too have connected and all happy customers. So I hope people don’t listen to ridiculous negative reviews as I’ve read on here. They really are baseless.

Disappointed – Originally got pentanet because a friend was given a code and if we used it we would both get a $50 gift card. After signing up I was told it was only for fixed wireless plans. Yet both have have NBN. Every time I’ve attempted to put my RAC number in to receive 5% discount it says i can’t at this time. “No up front costs” but had to pay $244… Read more

for modem and set up.

Wouldn’t really mind about all that stuff if we at least got good internet buttt I’m really upset with our service. Can’t even load a Facebook video on my phone even though my phone is the only thing connected to it. Bought for Netflix for my tv but always having problems loading. Going to have to upgrade to premium just to watch Netflix once a day - I’m not even on the lowest plan. You can’t upgrade your plan online either, you have to call up.

I’ve had my service “restricted” (works the same as when there’s no restriction) twice now because direct debit from a bank account is hard to set up. They are very quick to restrict you.

Great service – I called up on Friday last week to ask for internet (at 5pm) and an order was placed for the NBN on Monday. After 48 hours my NBN was active, and after some teething issues with my modem I was able to connect. Everyone I spoke to was helpful, and efficient. By the time I had realised there was an issue with my router I was able to speak to someone… Read more ·  1

local who fixed my problem over the phone in under 10 minutes with a professional manner. There was a small issue with the password issued over by email not being correct, but that was identified early and sorted. Early days, but I feel that the customer service was on the mark.

Experienced Bad internet serviceby pentanet – I been using pentanet from more then 2 years. It was good before but now its frustrating. Bad custoner service even. They just only consuntrating on Wildcats these days. Speed not stable talked with them they have no solution instead of saying turn off modem and turn on after 10 minutes.  Show details

Sorted – I just switched from Optus to Pentanet. Under Optus we were disconnected from WiFi for about two months; they simply could not troubleshoot effectively to solve our NBN issue. So I switched to Pentanet and within 2 days I had an NBN technician at my house and I was up and running almost immediately thereafter. I firmly believe I would have… Read more ·  1

suffered another month or so without WiFi if I had not made the switch to Pentanet. So impressed with their customer service and the speed with which they solved my problem

Mostly harmless – We changed from Telstra 50/20 plan to Pentanet's 50/20(both are FTTN) and found that available bandwidth was appalling. We have a Fingbox wired into the modem which gives an accurate account of the performance, complete with monthly reports. Many emails were sent back and forth with support for over 2 months which resulted in a call back from one… Read more

of the directors to say that their backend provider for NBN was going to change. Six weeks later, Pentanet's backend was changed which made a huge difference. Now the drop offs are mainly down to the rain which effects the copper to the NBN node so we're going to try out the 30/10 fixed wireless set up as latency is a bigger concern than downloads. For the Covid/work from home, we use a VDI solution which avoids having to download/upload large files. Looking forward to the new service that will be configured this week as there are so many positive reviews. Fingers crossed!