I called up on Friday last week to ask for internet (at 5pm) and an order was placed for the NBN on Monday. After 48 hours my NBN was active, and after some teething issues with my modem I was able to connect. Everyone I spoke to was helpful, and efficient. By the time I had realised there was an issue with my router I was able to speak to someone local who fixed my problem over the phone in under 10 minutes with a professional manner. There was a small issue with the password issued over by email not being correct, but that was identified early and sorted. Early days, but I feel that the customer service was on the mark.
- NBN 50/20 (Standard Plus)
Experienced Bad internet serviceby pentanet
I been using pentanet from more then 2 years. It was good before but now its frustrating. Bad custoner service even. They just only consuntrating on Wildcats these days.
Speed not stable talked with them they have no solution instead of saying turn off modem and turn on after 10 minutes.
I just switched from Optus to Pentanet. Under Optus we were disconnected from WiFi for about two months; they simply could not troubleshoot effectively to solve our NBN issue. So I switched to Pentanet and within 2 days I had an NBN technician at my house and I was up and running almost immediately thereafter. I firmly believe I would have suffered another month or so without WiFi if I had not made the switch to Pentanet. So impressed with their customer service and the speed with which they solved my problem
We changed from Telstra 50/20 plan to Pentanet's 50/20(both are FTTN) and found that available bandwidth was appalling. We have a Fingbox wired into the modem which gives an accurate account of the performance, complete with monthly reports. Many emails were sent back and forth with support for over 2 months which resulted in a call back from one of the directors to say that their backend provider for NBN was going to change. Six weeks later, Pentanet's backend was changed which made a huge difference. Now the drop offs are mainly down to the...rain which effects the copper to the NBN node so we're going to try out the 30/10 fixed wireless set up as latency is a bigger concern than downloads. For the Covid/work from home, we use a VDI solution which avoids having to download/upload large files. Looking forward to the new service that will be configured this week as there are so many positive reviews. Fingers crossed!
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Very reliable, never had an issue.
Been with them for 1 year (50/20 unlimited). Local Perth service, when you ring them, you speak to a local who speaks english. A huge win in my book. No overseas call centres. Never had drop outs or issues. Bit more expensive compared to competitors, but worth it considering the reliability and service.
recently moved from useless optus to pentanet and it has been the best thing i have done in a long time.
they are pleasant to speak to with verry litle wate times on the phone.(around 2 mins)
so far my speeds are fluctuating a bit but a damm site better than the 2mbps i was getting with optus .
we are getting constant speeds for the area and can finaly function better at home.
amazing how pentanet can do this but optus can't.
all of this at a copetitive price.
i would highly recomend this company to any one having problems with the bigger nbn providers. especialy those useless optus!!!
Great customer service.
Been with Pentanet about a year with nearly no problems and the one time I had an issue their staff were super friendly and resolved it by the next day.
|Category||Internet Service Providers|
|Standard Monthly Price||$79.00|
|Typical Evening Download Speed||44.0 Mbps|
|Max Download Speed||50 Mbps|
|Max Upload Speed||20 Mbps|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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