People's Choice Credit Union Branches

This morning I needed to go to west lakes branch. I needed pin number updated due to new card.... what an absolute nightmare [Name Removed] served me treated me with absolute arrogance I explained to him I'm 79 and not computer literate. He talked down to me and was very rude. He switched me to heritage bank when I said I wished to stay with… Read more

Peoples choice for now... I went to another banks atm and was unable to withdraw I returned to Peoples choice and another nice lady helped me. She had to log in again and change details... I refuse to deal with [Name Removed] again. I told him I might as well change to another bank and he said THATS YOUR CHOICE....

CHRISTINE De Laine

Faulty ATM machine, swallowed a deposit with no credit to the account. Had to attend the local branch and they agreed to credit the monies. A follow up was received stating the matter will be investigated with fees and charges possibly applicable. Very insulated as a copy of the atm slip stating it was technical error was supplied to the branch. Despite several follows by phone and branch attendance, no one has bothered to return the call.

The woman who served me at Elizabeth Branch today around 330pm 19/2/26 she definetly needs to take a course on her communication skills telling me my cheque is a scam is incorrect copy and paste link washttps://www.subscriptionmembershipsettlement.com/case-documents.aspx Also you can look it up online she shouldnt comment on things she doesnt 100 percent know Show details

Went into West lakes branch several months ago and signed up as a member.went back to create a PIN code for on line banking the staff member couldn’t do it.went back again and this time a female staff member was able to help.We spoke briefly as I’m… Read more

on a aged pension ,and work as a government employee with a contract ,would it be possible to get a small personal loan ,as I have no debt own everything and have been banking with people’s choice .so went for an interview and basically was declined and was told I would have to wait 12 months with no real reason only that’s our policy.I have recently had full Govt Medical and in great shape for a 69 year old ,been living same residence 10years own everything owe nothing but People’s choice couldn’t help me what a joke ,I will be withdrawing my savings it was a waste of my time my experience with the two female staff members were great .but the first guy had no idea .

Today I attended the Elizabeth People's Choice Branch with my elderly and infirmed mother (91 years old). It is very difficult for my mother to leave the house as she has health issues but she had agreed to lend my brother some money to pay off a… Read more

debt (not something I would Have done but it is her money). We spoke to (a child,) [Name Removed], who clearly has no understanding of the elderly and how to deal with them. Mum also wanted to make me a signatory to her account given the fact that she can no longer get to the bank. [Name Removed] managed to confuse her totally by talking about other products that might be more suitable for her rather than focusing on what she wanted to do . My mother is not senile but can get confused if someone jumps from one topic to another. They made my mother feel like an imb#cile and me like someone who was trying to take advantage of her. After about an hour and constantly consulting with his supervisor, the supervisor came across. They eventually agreed to transfer my mothers money to my brother as requested.. They would not admit me as a signitory so now I am force to take out a Power of Attorney which will mean that I will have to drag my mother out again so she can sign in front of a JP when actually she can make her own decisions with some help )and when I do I will close her and my accounts. It is her money. She has a right to do with it as she wants. She is 91 years old, doesn't have a mobile phone, or the internet or internet banking and can't walk or drive. Thanks so much for such a lack of compassion and understanding and making us both feel terrible.

Had to hang up I was waiting that long on hold to increase my limit, if you aren't going to let customers do it themselves on the app at least be available, I was standing in a car yard on hold for over 36mins. Show details

Oh wow, substandard staff working in Term Deposits. I have been in the branch 3 times and still had to ring to try to sort out what they said they were going to do and didnt. Yet to be seen if resolved. While they were at it they cancelled my totally unrelatable savings card by accident. Admitted human error and couldnt even express the new card to me. What is going on Peoples Choice, sort your staff out. Show details

After being with peoples choice for years, I’m actually going to be moving my banking elsewhere. Their cyber protection is non existent. I have had to get several new cards this year after I was the one to find suspect transactions on my statement. After stopping payment I have to actually put in paperwork to get my money back and to top it off, they charge $10 each time for a replacement card! Show details

Long time member. People's choice have gone from clearing a cheque in three days to a very long wait of 7-10 days whether it be personal or a Bank cheque!!! I have a cheque just sitting in my account waiting to be cleared, talk about wasting everyone's time! Most other banks still only take three days.

Quite simply the worst possible option you can make to get a home loan. I would accept a much worse interest rate before I’d ever go anywhere near these people again. I’ve probably applied for a home loan maybe 8 times in my life, and they get the worst lender award, and they romped it home. Show details

We have been with them for some time. They are helpful and solve our issues when they arrive. Online is easy to use and the business banking side works good too. Show details

I have been with people's choice for 13 years, I opened a young savers for my son now he's approaching 15 I decided to get a tap n go card for him, I couldn't get one from the young saver as it will affect his interest so I opened a new account, we had problems from the start I complained and received a call back saying best to go into the… Read more

branch to sort it out she was lovely and very supportive. We attended the branch I told the staff we was rushed for time as we had an appointment in 30 mins, the staff told someone else our name she grabbed a clip board and walked towards the cubicles she stopped at a cubicle with another staff member working on the computer and started talking to him we waited some time and she wasn't concerned with attending us so we eventually walked out, I put a online complain and received a conformation email and was told someone will call me. No one called me, waited a week I sent a email explaining if they don't care about their customers why should I stay with them told them I'll be closing my accounts, I still have not heard from them. They need to change their logo, because it certainly is not people's choice.

4 months to try and set up power of attorney access to accounts and still unsuccessful. The delay between my action and any (forced after repeated contact by me) reply is weeks. Only for another hurdle to be raised. Deal with that and off we go again. And again. Always deferred to some anonymous staff elsewhere who will not deal direct or… Read more

promptly. Some proactive contact from branch to start with and then none. No direct means of communication beyond email with unclear when it might be seen or actioned. Avoid if at all possible.

My wife who is 74 yo was in Hospital and had her purse stolen during the night. Police were quick to apprehend the person and was charged. The person had taken $620 out of our People's choice account. We filled out a PC fraud form that was sent to the fraud team. Have never heard from them since even after visiting the branch again and giving… Read more

them more police info. The people in the branch are great to deal with but that's where it stops. We are pensioners. We have all our insurance with them. But not for long. We only have a small amount in this account and won't make any difference to them when we close the account.we are asked to attach an email or other proof that this is genuine. That's impossible as they have never contacted me. I only have the police job number.

I have had a disappointingly stressful experience with People’s Choice Credit Union. Over the course of my dealings with them, I have encountered multiple instances of an arrogant tone from staff, as well as persistent miscommunication and delays that have left me frustrated. Despite providing all the necessary documents and information promptly,… Read more

it feels as though the verification process is not being managed efficiently, leading to unnecessary setbacks. These issues have seriously eroded my trust in the credit union, and I am concerned about the overall quality of service. It's disheartening to deal with such an inefficient process, especially when timely communication and professionalism are key in any financial relationship.Morever, they will collect all your financial data, exposing you to potenial scams without provinding a formal outcome of the situation.

The People's choice simpleminded requirements for a loan – It's a pity I can't give less than one star. Australia is now 87 down the list of economic complexity. The peopleschoice will only lend you money if they can look at your tax returns. Yes really. Will the peopleschoice show us their tax returns? What about the folder of the peopleschoice members who don't pay any interest? Everybody's got… Read more

something to hide so who do the peopleschoice give loans to? Just their mates interest-free? Really beyond hopeless.

Worst lending experience – Would have to be the worst experience in 40 years. Not a joke, been with bank for 5 years, 20k in deposits. Stuffed me around asking questions a person with a reasonable intelligence would not ask, should have read reviews, I went with a broker had the loan in 24 hours, it's now 2 months later still waiting for an answer. If I could give zero… Read more

stars i would.Closed all my accounts, never again and I will tell all my friends... go woke go broke. ;)

Rubbish customer service – Changed their name spent money on new decor but still only 1 teller on duty and she stopped to talk to another employee long line of people waiting so went to ATM accepted my card but no money dispensed, person standing taking details of customers couldn't help, so different name same crap service Show details

Go with any other bank. Awful call centre – I have been with Peoples Choice for 13 years. I've had Personal Loans, Car Loans and Credit Cards with them. Every single experience I've ever had in person or the phone with this company has been terrible. I'm happy to say that I'm finally closing all my accounts with these people. The final straw was when I recently applied for a loan and I was… Read more

told I wouldn't get approved and why bother by the customer service agent. I hung up and went with NAB and got my loan approved within the hour. Everytime I have spoken to these people on the phone I end up getting some judgemental yuppie who forgets that they're working at a call centre as an unskilled phone monkey and not at a massarati dealership. Condescending, rude and unhelpful on every phone call for 13 years. I don't know why I let these people bend me over a barrel when I could have gone to literally any other bank. Now after 2 years of being with NAB I can safely say that this is one South Australian business I will never support again.

Lack of Service – Contacted by their third party fraud detection company. After discussions card cancelled and representative of this company said they would put in an order for a new card. After three weeks nothing. Visited West Lakes Branch and talked to rep who said a new card would be ordered and delivered to branch which would be quicker. Three weeks later… Read more

still nothing. Attended branch to be told by person who greets you at door that if it had arrived they would have contacted me. Hello that's why I am here and I found that very condescending. Will be changing banks soon. I find level of service appalling.

Incompetent – Incompetent, wasted an hour discussing an investment loan to say I couldn't afford a property I could buy outright. Too busy trying to belittle you and make you feel worthless then trying to work with you and gain your business. I know now not to waste my time in the future dealing with imbeciles. Show details

Children trying to do an adult job never works – If you ever have big problems with misuses of a credit card use ? don't use children to make it all better - Banks being the adults wouldn't have been an issue --- Absolute joke - Show details

Do not chose to bank with this company – Do not apply for anything with this company, was trying to obtain a car loan with them and it took them two months and i was the one chasing up them to finalise. I have also asked them to cancel my application and they haven't even responded to that. Literally the worst experience I have ever had with a company. Show details

Poor experience – Very poor customer service, reasonably quick to give you a loan but leave you waiting over 6 months to close your account have had three people make me wait weeks for my closure letter and still haven’t received it. Very disappointing

I’m invisible – I am sitting waiting with two consultants on their computers ignoring me it’s been half an hour so far. As soon as my account is fixed I will be moving to A bank that at least acknowledges their customer . Show details

Ill-informed Staff with no compassion – The staff give different information depending on who you speak to. When you are dealing with a family death and have to repeatedly go into a location because THEY have provided wrong information it can break what ever spirit you have left.

Hilarious and unprofessionally unstructured system – Ridiculously incompetent loan application system. Applied for a fixed car loan online for the remaining balance of purchased car with already 20% paid. Got a called back with higher rate and repayment quote as opposed to their website. Corrected them, tell them to check their website themselves because clearly don’t know their products. Anyways,… Read more

they eventually fixed it to what they advertised online.

As the loan was a “single application”, I provided the bank with my income detail alone, not giving detail of my partner’s income. Yet, they required “single applicant” personal loan application to provide expense and liabilities details as two adults ( including my partner’s )or as all household members such as our full mortgage repayments instead of JUST my share of the 50% of the repayment, AND living expenses of the one other adult within the household instead of JUST my share of 50% of the living expense.

I made it very CLEAR to them that I can generate and prove evidence such as my bank statement that I am the co owner of our home hence the mortgage repayment is shared ,the living expense is also shared between the 2 adults in the households. I am not sure if the bank has been living under the rock but they somehow convinced that other income earner adult’s living expenses and liabilities - not “ dependant” to be clear has to be assessed and listed as my PERSONAL expense. Of course it resulted in unaffordable loan which I was not surprised. Two adults in the same household does not mean I had to use my personal income to cover or spend toward another adult liability and expenses. people’s choice forced me double and listed my all liabilities as two adults for a “single applicant personal loan”. That’s a first. Most importantly, This loan enquiry outcome is assessed before they even see my personal bank statement, saving etc and other relevant documents such of our home loan with 30% LVR. In short, System structure is clearly incompetent. Speechless but glad i dodged a bullet. Anyways, got approved instantly on the same hour after hanging up on them with commonwealth bank. Application with the bank took only 10 min followed by a settlement the following day.

Norwood branch yesterday – You have turned a beautiful credit union in to a madhouse. It's trying to be a cafe, and not successful, staff over whelmed, long queue, nobody in charge with any seniority, no deliniation of work areas so can't hear above the racket. What have you done. Simply horrible, staff appear to be about the level of a successful used car salesperson. Not happy. Ann Lee 23817108 Give me back my Credit union Show details

Good but could be better – Been with peoples choice for years. Generally happy enough with them until I received a renewal for Home & Contents. I know insurance premiums increase but by almost a 1/3 is not sustainable and never having made any claims. When trying to cancel the renewal, not being a simple quick process. Instead you have this on going of pressing numbers… Read more

(some 10 or more) and listening to various messages all taking some 5 + minutes before talking to a life person. This is not acceptable. This process is too lengthy and not smart customer service. I strongly suggest reducing time waste to customers on the phone.

Now with all the changes I don’t like it I’m still with them but I’m going to change to anz – Are on about but I haven’t had a single problem with the bank online or in branch haven’t tried ringing them but I’m not one that likes to talk on the phone. Show details

Treated like crap – After having many loan products over the years and all paid early without default, I feel like I now have the work experience kid working on my home loan application. Stupid questions and dumb mistakes ~ hey remember me, I’ve been a member for years and years. Moving banks now ~ F’ing useless Show details