Saved us when the unexpected happened...
We have had our policy for 12 months and although it's not all been smooth sailing when we did have a serious issue with our dog and there was a substantial claim, PIA were efficient and helpful and paid out almost immediately.
Always there for me
I’ve been with PIA for a couple of years now and have made about 4 claims. They have been absolutely incredible and they cover so much it’s honestly the biggest help for me as a mum to multiple fur babies! Thank you PIA!
They put up my premium by 24% in one year!!!!
I have a 14month old puppy and we took out pet insurance with PIA in her first year. In that year we had 1 vet visit and then when it came around to renewing our policy I got hit with a 24% increase and was not even notified! It was only due to the fact that I saw the expense hit my account. When I called to ask why the increase was so much I was told it was due to my dogs age ....UMMMMMM 14months???!!! Extremely strange and extortion if you ask me. I have cancelled my insurance and have gone else where. Beware the yearly premium increases!!
- Verified customer
Really disappointed with Premium increases.
We have had our cat insured with Pet Insurance Australia for 10 years. In the 10 years our cat has been insured with Pet Insurance Australia we have made two claims against his policy, each for around $350.
Last year his total monthly instalment was $63.64 and now it has jumped to a total monthly of $88.69. This is a 40% increase in just 12 months
We have always accepted that policies increase from year to year, but a 40% increase in 12 months is simply outrageous, especially without any discernible reason as to why.
We lodged a complaint with ...
responsive & quick & painless claim
My 4 years old retriever who has been with Pet Insurance Australia since she was 2 months old and we have had to make claims and getting reimbursed for majority of her vet works. She had 2 cruciate ligaments surgeries recently and both were covered by the insurance up to a certain limit & claiming is quite easy and quick turnaround to have the reimbursement back to our account.
The call centre are great to deal with and we are quite happy with them and has recommended them to our friends & families.
Our pup broke a tooth and needed surgery to remove, found out not covered. No dental ever. I was paid exgratia without requesting, was pleasantly surprised with a $700 refund
Fantastic Company, Incredibly Impressed with PIA Service
I have two beautiful Frenchies insured with PIA, and have had to make a couple of claims over the past year. PIA have always been incredibly customer focused, clear and concise with their requirements around the claims and I was very satisfied with the time frame around settlement of the claim. Whenever I have had to call to speak with someone, I have found the customer service people very friendly and knowledgable over the phone, nothing was too much trouble. I would highly recommend PIA to any pet owner.
Glad I have it
Both of my dogs have been with PIA for a few years now. We have always received great service. Whenever anything happens I am glad I have this peace of mind that I can concentrate on my dogs well being and the financial side is been taken care of by PIA.
Claim seamlessly processed
Made a claim after our Doberman fractured a part of his foot and the claim was quickly and seamlessly processed. The service I have received from PIA over the last three years has been great and they have always provided me with a competitive quote.
When your precious pet is sick, you know you can rely on Pet Insurance Australia
We took out a policy for our beloved pet as soon as we brought him home as a 12 week old puppy. Fortunately we never had any major illness or health issues, until September this year when our 10 year old dog became acutely ill. Diagnosed with Gall Bladder stones and a mucous build up in his gall bladder and told we would have to rush him over to emergency surgery at a specialist vet hospital. He was booked in and operated on within 24 hours, had he not had the surgery his Gall Bladder would have ruptured and we would have lost him. Being able t...o make a split second decision and able to sign the surgery consent forms on the spot, knowing that we were covered, made a very distressing and stressful time so much more bearable. Our boy made it through the surgery, and after an extended stay in hospital we got to bring him home and he is now a healthy and happy dog. The claims process was so simple, and the communication was clear and the money paid into our account within the time frame promised. I highly recommend the comprehensive cover, you may never need it - but if something does go wrong, it's reassuring to know that you are covered!!
Glad we have it
Dog got to rat poison, thought we might not be covered but were and received over $900 back. Between that and the other couple of incidents our puppy has had we are up fo the next couple of years. There are some exclusions that are sure to get you/us at some point but that have come through so far.
Pet Insurance is needed for their twilight years
The excess I found rather confusing, and I don't think I've put in for every claim simply because I assumed that the excess would either be more than the claim, or was considered an excess on something that hasn't been claimed before, therefore a new ailment/injury where you have to pay the first initial excess (which is confusing in itself), or because the claim included the word/s tooth or teeth, then it was 'all over red rover' if it had those words in the claim. The claim process is easy, because it's all online and you just scan and attach the invoice/receipt, although, having to ring the vet for extra notes is a pain, and should be explanatory enough in the wording on the invoice/receipt.
Quick and Friendly
We foster failed Leo in May 2019 and in August, finally got around to extending my policy to now include two dogs and a cat! One month later, Leo had a bowel obstruction requiring emergency surgery. He has made a full recovery but it was incredibly scary for the whole family and adding a huge vet bill would have been the last thing we needed. Our payout was paid within days and they have since touched base to check on his recovery. I am very happy with PIA and wouldn't want to be without it.
very strange way of calculating excess!!
spent $270 on emergency vet consultations, the excess is $200 and got merely $12 back!! Called for explanation and they insist they are right very well well done for money grab and I am out.
Must Have Pet Insurance - Overall Very Good
Despite having to pay a $100 excess for every claim made on behalf of my dear little dog PIA responded promptly to each and every one and the money, often more than I expected, was in my bank account in no time at all. The only issue I experienced was as a result of my dog's passing when the refund was not explained to me despite a number of phone calls however the same was sorted out on speaking to a supervisor today who was extremely helpful in explaining what had happened and why and went above and beyond which was greatly appreciated. It ...was easy to take out the initial policy, to speak to someone on the phone when required and to make claims online as and when they arose and I am genuinely happy with my overall experience with Pet Insurance Australia.
My claim turned out to be a pleasant experience.
My Cairn terrier cross had to have major spinal surgery after waking up parallelized on a Sunday morning, we went to a 24hr Specialist vet clinic 20ks from home there was no surgeon on duty at 5am, they contacted their head office 80ks north and a surgeon met us and operated 2 hours later after all the xrays and scans were done, his prognosis was 50/50 after operation. The office staff at both these clinics were wonderful they sent off all the relevant documentation to PIA claims dept. and I sent Teddy's vet history as requested, the clinic kep...t us updated daily and PIA sent several Emails on Teddy's outcome and health. I have dealt with many different Insurance companies over 45years making claims for clients in the engineering failure claims side of the insurance business, the way PIA handled my claim would have to rate as one of the best and easiest experiences dealing with an insurance company ever, it was all done via email and when I had queries they were answered promptly, the claim payments were sent to us over a period of 1 month, 2 weeks after each procedure was submitted for Teddy's operation and rehabilitation, it's only been 5 weeks but he has made a 90% recovery the surgeon is overjoyed as is every person that has been involved in this very traumatic experience. Thank you PIA for your no hassle handling and prompt payouts it made this event so much easier to cope with.
Prompt payment and helped financially
Very happy with the response times regarding payback with claims, the vets did all the claim. It helped financially especially with an older dog after quite a big op. We got most of the money back which was helpful as it was an expensive op.
Be careful with this Company 72% price increase over 2 years
The current inflation rate is 1.9% and wages growth for 2019 is 2.3%, yet somehow Pet Insurance Australia decided they were justified in raising my annual premium by 72% over 2 years. This forced me to cancel my policy and switch insurers leaving our leaving our pup uninsured against illness for a 30 day waiting period. We made 1 (fully justified) claim during that period as my pups eye was injured in an incident with another dog. We were paid $100. This was also a difficult process to go through. I would avoid PIA.
Ridiculous price increase
I understand an inflation price is to be expected annually, but a 26% price increase is outrageous!
Extremely disappointed, would advise others check their annual increases.
We have never made a claim and our dog is only 1.5 years old.
1/10th of the vet bill!very worth the spend
Our claim was handled so quickly, without any fuss and no suprises. Highly recommend it! It cost us 1/10th of the total vet bill for our puppy -very worth it!
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Questions & Answers
I have the Comprehensive cover for my Dachshund since the beginning of February 2019 and I wanted to know if IVDD is covered if my dog has not shown any signs prior commencement or recently?
PIA Management P.Pet Insurance Australia
Hi Fiona. IVDD (Intervertebral Disc Disease) is generally coverable under the illness portion of the policy.
The policy does not cover any Pre-existing conditions prior to the policy commencement or any signs or symptoms that have occurred during the Waiting period.
IVDD (intervertebral disc disease) is also excluded on any accidental injury cover (so make sure you read the PDS and ensure you understand exactly what your precious pups are covered for and what your policy allows - you can find this here - https://www.petinsuranceaustralia.com.au/important-notices/
PIA's assessment of known issues with specific breeds (e.g. bad backs) are taken into account in the premium calculation. IVDD is covered in our Major Medical Policy. Hope this helps.
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