??!
1 photo
Pet Insurance Australia Comprehensive Cover

Pet Insurance Australia Comprehensive Cover

4.1 from 116 reviews

Reviews

(79)
(11)
(1)
(4)
(21)
  • Claim Resolution Time1-2 weeks (19) · <1 week (18) · 2-4 weeks (11) · 1-2 months (3) · 3+ months (1)
  • Claim ApprovedYes (48) · No (2)
  • Incentivised Review Yes (0%) · No (100%)
  • Transparency
    3.9 (49)
  • Customer Service
    4.0 (53)
  • Value for Money
    3.7 (53)

JoMa

JoMaGreater Melbourne (Metropolitan), VIC

Saved us when the unexpected happened...

published

We have had our policy for 12 months and although it's not all been smooth sailing when we did have a serious issue with our dog and there was a substantial claim, PIA were efficient and helpful and paid out almost immediately.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, JoMa for taking the time to share your PIA story. I hope our dog has made a full recovery from their illness or injury. Have a wonderful day.


Annie P

Annie PGreater Melbourne (Metropolitan), VIC

Always there for me

published

I’ve been with PIA for a couple of years now and have made about 4 claims. They have been absolutely incredible and they cover so much it’s honestly the biggest help for me as a mum to multiple fur babies! Thank you PIA!

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Annie for your comments. Have a wonderful day. Sending a big PIA pat to all your precious fur-babes.

Lucy

LucySydney, NSW

They put up my premium by 24% in one year!!!!

published

I have a 14month old puppy and we took out pet insurance with PIA in her first year. In that year we had 1 vet visit and then when it came around to renewing our policy I got hit with a 24% increase and was not even notified! It was only due to the fact that I saw the expense hit my account. When I called to ask why the increase was so much I was told it was due to my dogs age ....UMMMMMM 14months???!!! Extremely strange and extortion if you ask me. I have cancelled my insurance and have gone else where. Beware the yearly premium increases!!

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia
Connie

ConnieSydney, NSW

  • 4 reviews
  • Verified customer

Really disappointed with Premium increases.

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeNo
See all answers
2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Connie. I'm really sorry to hear of this and I'd like to put you in contact with a PIA Expert who can take a look into your account asap. Can I please grab your policy number? Thanks, have a lovely day.

Connie
Connie

katarinanadia

katarinanadiaSydney, NSW

  • 2 reviews

responsive & quick & painless claim

published

My 4 years old retriever who has been with Pet Insurance Australia since she was 2 months old and we have had to make claims and getting reimbursed for majority of her vet works. She had 2 cruciate ligaments surgeries recently and both were covered by the insurance up to a certain limit & claiming is quite easy and quick turnaround to have the reimbursement back to our account.
The call centre are great to deal with and we are quite happy with them and has recommended them to our friends & families.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Katarinanadia for taking the time to post your PIA feedback. I hope your lovely retriever has made a full recovery from her surgeries. Sending a big PIA pat. Have a wonderful day.


jalamacoza

jalamacozaHunter Region, NSW

ExGratia Payment

published

Our pup broke a tooth and needed surgery to remove, found out not covered. No dental ever. I was paid exgratia without requesting, was pleasantly surprised with a $700 refund

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Jalamacoza for taking the time to review PIA. I hope your precious pup made a full recovery from their accident. Have a great day.


Janelle

JanelleSydney, NSW

Fantastic Company, Incredibly Impressed with PIA Service

published

I have two beautiful Frenchies insured with PIA, and have had to make a couple of claims over the past year. PIA have always been incredibly customer focused, clear and concise with their requirements around the claims and I was very satisfied with the time frame around settlement of the claim. Whenever I have had to call to speak with someone, I have found the customer service people very friendly and knowledgable over the phone, nothing was too much trouble. I would highly recommend PIA to any pet owner.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Janelle for your feedback and high recommendation. I hope your precious Frenchies are doing well. Sending a big PIA cuddle to them both. Have a wonderful day.


Glad I have it

published

Both of my dogs have been with PIA for a few years now. We have always received great service. Whenever anything happens I am glad I have this peace of mind that I can concentrate on my dogs well being and the financial side is been taken care of by PIA.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Kerstin for taking the time to review PIA. Have a lovely day and Happy New Year.

Joe

Joe

  • 3 reviews

Claim seamlessly processed

published

Made a claim after our Doberman fractured a part of his foot and the claim was quickly and seamlessly processed. The service I have received from PIA over the last three years has been great and they have always provided me with a competitive quote.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Joe for taking the time to review PIA. I hope your precious Dobe has made a full recovery and is back happily running about. Have a wonderful weekend.

Suzanne M.

Suzanne M.Sydney, NSW

When your precious pet is sick, you know you can rely on Pet Insurance Australia

published
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Suzanne for sharing your precious dog's PIA experience. I'm so happy that your boy is back to his happy healthy self. Have a wonderful week.


joates

joatesPerth, WA

  • 6 reviews

Glad we have it

published

Dog got to rat poison, thought we might not be covered but were and received over $900 back. Between that and the other couple of incidents our puppy has had we are up fo the next couple of years. There are some exclusions that are sure to get you/us at some point but that have come through so far.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Joates for sharing your experience with PIA. I hope your pup made a full recovery from the rat poison. Have a wonderful day.


Linda

LindaGreater Melbourne (Outer), VIC

  • 3 reviews

Pet Insurance is needed for their twilight years

published

The excess I found rather confusing, and I don't think I've put in for every claim simply because I assumed that the excess would either be more than the claim, or was considered an excess on something that hasn't been claimed before, therefore a new ailment/injury where you have to pay the first initial excess (which is confusing in itself), or because the claim included the word/s tooth or teeth, then it was 'all over red rover' if it had those words in the claim. The claim process is easy, because it's all online and you just scan and attach the invoice/receipt, although, having to ring the vet for extra notes is a pain, and should be explanatory enough in the wording on the invoice/receipt.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Linda. Thanks for taking the time to comment. Have a great day.


Bianca H.

Bianca H.Mid North Coast, NSW

Quick and Friendly

published

We foster failed Leo in May 2019 and in August, finally got around to extending my policy to now include two dogs and a cat! One month later, Leo had a bowel obstruction requiring emergency surgery. He has made a full recovery but it was incredibly scary for the whole family and adding a huge vet bill would have been the last thing we needed. Our payout was paid within days and they have since touched base to check on his recovery. I am very happy with PIA and wouldn't want to be without it.

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Bianca for taking the time to share Leo's story with PIA. I'll be sure to pass on your lovely comments to the hardworking pet-loving team. Have a great day.


MICHELLE

MICHELLEGreater Melbourne (Outer), VIC

  • 2 reviews

Excessive excess

published

very strange way of calculating excess!!
spent $270 on emergency vet consultations, the excess is $200 and got merely $12 back!! Called for explanation and they insist they are right very well well done for money grab and I am out.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
3 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Michelle. I'm sorry to hear of your frustrations and I'd love to put you in contact with someone who can help. Can I please grab your policy number and I'll have a claims supervisor reach out asap? Thanks, have a lovely day.

MICHELLE
MICHELLE

Pi0843628
most welcome if he / she can catch from consumers point of view and solve the problems. dont have time to listen what / why you are right and can do nothing again

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Michelle I'll have a supervisor reach out asap. Have a lovely day.

Dianne JV

Dianne JVWide Bay-Burnett, QLD

  • 3 reviews

Must Have Pet Insurance - Overall Very Good

published
Claim MadeNo
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Dianne for sharing your comments on PIA and our services. I'm so sorry to hear of your pet's passing. I'll be sure to pass on your review to the team. Have a lovely day.

john wilson

john wilsonGold Coast

  • 12 reviews
  • 1 like

My claim turned out to be a pleasant experience.

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, John for sharing your heartfelt story and experience with PIA. It's wonderful to hear that Teddy is doing well and made a 90% recovery. Sending him a big PIA cuddle from the team. Have a great week.


Prompt payment and helped financially

published

Very happy with the response times regarding payback with claims, the vets did all the claim. It helped financially especially with an older dog after quite a big op. We got most of the money back which was helpful as it was an expensive op.

Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Lesley for taking the time to write a review. I hope your dog is doing well and recovered after surgery? Have a great day.


Simon

SimonSydney, NSW

Be careful with this Company 72% price increase over 2 years

published

The current inflation rate is 1.9% and wages growth for 2019 is 2.3%, yet somehow Pet Insurance Australia decided they were justified in raising my annual premium by 72% over 2 years. This forced me to cancel my policy and switch insurers leaving our leaving our pup uninsured against illness for a 30 day waiting period. We made 1 (fully justified) claim during that period as my pups eye was injured in an incident with another dog. We were paid $100. This was also a difficult process to go through. I would avoid PIA.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJanuary 2017
Claim ApprovedYes
See all answers
2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi, Simon, I'm sorry to hear of your feelings towards PIA and would love to get a supervisor to reach out? Do you have your old policy number handy? Thanks, have a great day.

Simon
Simon

Ridiculous price increase

published

I understand an inflation price is to be expected annually, but a 26% price increase is outrageous!
Extremely disappointed, would advise others check their annual increases.
We have never made a claim and our dog is only 1.5 years old.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia
Bec
Bec

Hi there, it would be great if you could look into this for me. PI08893333.
Kind regards
Bec


1/10th of the vet bill!very worth the spend

published

Our claim was handled so quickly, without any fuss and no suprises. Highly recommend it! It cost us 1/10th of the total vet bill for our puppy -very worth it!

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Marta for your lovely words. I hope your puppy is doing well? Have a great week.


Page 1 of 6

See all Pet Insurance Australia reviews

Questions & Answers

Fiona

Fionaasked

I have the Comprehensive cover for my Dachshund since the beginning of February 2019 and I wanted to know if IVDD is covered if my dog has not shown any signs prior commencement or recently?

2 answers
Princess
Princess

Hi Fiona just call them and ask them..

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Fiona. IVDD (Intervertebral Disc Disease) is generally coverable under the illness portion of the policy.

The policy does not cover any Pre-existing conditions prior to the policy commencement or any signs or symptoms that have occurred during the Waiting period.

IVDD (intervertebral disc disease) is also excluded on any accidental injury cover (so make sure you read the PDS and ensure you understand exactly what your precious pups are covered for and what your policy allows - you can find this here - https://www.petinsuranceaustralia.com.au/important-notices/

PIA's assessment of known issues with specific breeds (e.g. bad backs) are taken into account in the premium calculation. IVDD is covered in our Major Medical Policy. Hope this helps.


Get an answer from our members and Pet Insurance Australia representatives


Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.