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Petbarn Online store

Petbarn Online store

4.3 from 926 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (723)
  • Return Claim MadeYes (21) · No (730)
  • Shipping
    4.7 (599)
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Kesh

KeshSydney, NSW

Quick & Reliable

published

Ordered cat products at 10am for same day delivery and received good by a friendly driver at 1pm. Quick, Efficient & Reliable.

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1 comment
Petbarn
Brianna F.Petbarn
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Ree

ReePerth, WA

  • 16 reviews
  • 7 likes

Love the shop but.....

published

I love the shop, deivery, prices, but the daily emails i have now unsubscribed from. Now im getting bombarded with text messages i dont need dog stuff daily, like back off with the marketing, Ive now unsubscribed from that but I didnt place a order to be bugged about the constant sales.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
Brianna F.Petbarn

Hi Ree, We are glad to hear you enjoy our services! If you wanted to send us a PM we can definitely get you unsubscribed from emails and txt messages. We are sorry for any inconvenience that had caused you!

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Helen

HelenGreater Melbourne (Outer), VIC

Great service

published

Recently placed my first online order with Petbarn Ferntree Gully ~ extremely pleased ~ website easy to negotiate ~ great online price for goods ordered ~ order delivered promptly ~ definitely will order again

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1 comment
Petbarn
Brianna F.Petbarn
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Penny L.

Penny L.South East Queensland, QLD

Fantastic service

published

The staff were so friendly and helpful going above and beyond to assist us - Thank you for your amazing service :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
Brianna F.Petbarn
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Carolyn Ryan

Carolyn RyanSouth East Queensland, QLD

  • 2 reviews

Fast delivery

published

Ordered item online. It arrived at my door the same day!!! First time online purchase. Very happy with the service!!!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Petbarn
Brianna F.Petbarn

Hi Carolyn, Thank you so much for taking the time to send this feedback through.
It is always great to get reviews like this from our customers. We are so pleased to hear about your recent experience with us! We hope to "wow" you again in the future.

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The reviewer stated that an incentive was offered for this review

Tracy

TracyVictoria

  • 4 reviews

Excellent service

published

First time I have used online ordering and asked for same day delivery. I ordered my items at 9.00 am by 10.30 it was delivered. That is absolutely fantastic service. Thank you Petbarn.

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1 comment
Petbarn
Brianna F.Petbarn
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Jaide M.

Jaide M.South East Queensland, QLD

Good quality and pricing

published

Quick delivery and very good product worth the price. Loved that you guys recycle old boxes. Thank you for the best delivery experience.

Product Quality
Return Claim MadeNo
1 comment
Petbarn
Brianna F.Petbarn

Hi Jaide, Thank you for taking the time to send us your feedback. It is always great to get reviews like this from our customers. We are so pleased to hear about your experience with our delivery service!

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The reviewer stated that an incentive was offered for this review

CPL

CPLSydney, NSW

  • 2 reviews
  • 1 like

Super Easy and Super Quick

published

Ordered some pet supplies for our bunnies and received the order (via delivery) within a few hours. Very happy with how easy it was to place an order and how fast it came.

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1 comment
Petbarn
Brianna F.Petbarn

Hi! Thank you for taking the time to send over your feedback! We are glad to hear you are happy with our Same day delivery service. We hope to wow you again in the future :)

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Jamie K.

Jamie K.Sydney, NSW

Great service

published

Order processed and shipped same day. Delivery dropped right at my door. Quick, easy, would highly recommend and will be using in the future

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1 comment
Petbarn
Brianna F.Petbarn
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Pauline

PaulineSydney, NSW

  • 2 reviews

Flea and Tick Protection

published

I purchased Advocate Flea and Tick protection for our cat Tinkerbell she had been scratching severely but as this is the first application was not expecting miracles but it does seem to be the right choice she seems much happier now

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn

This is GREAT to hear Pauline. Thank you so much for sharing this with us.

The Petbarn Team

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C.fl

C.flSouth East Queensland, QLD

  • 12 reviews
  • 7 likes

Item has not been moved from original location after a week

published

I ordered off pet barn online a week ago. The tracking says my delivery is still in Sydney processing. I contacted pet barn to see if I could get a resolution to this issue. They were incredibly unhelpful and said they had passed it on to Australia post and there was nothing they could do. Pretty shabby for a company that promises quick delivery

Update: I received a private message from pet stock offering a new delivery, which I accepted. That Australia post tracking number never existed on the tracking website and then settled for a refund.

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2 comments
Petbarn
MeaganPetbarn
C.fl
C.fl

Click and collect were sold out and the item was not available for same day delivery. The item STILL has not moved from the original location. I’ll be shopping at pet stock from now on

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SLJ

SLJSouth East Queensland, QLD

  • 2 reviews

Friendly staff

published

Helpful customer service. Delivery was not on time otherwise all good. Suggest to expand range on fresh pet food, limited options currently

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Penni

PenniWatson 2602, ACT

Same Day Deliver

published

I made a same day delivery order and was stunned by the speed at which it was confirmed and delivered, it saved me time, petrol and stress I didn't need on that particular day! It was definitely worth the $9.95

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1 comment
Petbarn
Brianna F.Petbarn
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Michelle V.

Michelle V.Sydney, NSW

Awesome store for all your pet needs!

published

I shop at the Peakhurst store, the staff there are the absolute BEST!!! I love every single one of them! They are so beautiful and friendly and very helpful! I wouldn’t go anywhere else! Xxx

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1 comment
Petbarn
Brianna F.Petbarn
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Perfect for the busy person

published

Very easy website to navigate. Was very impressed with the 15minute delivery turnaround. A real pleasure to deal with. Will be purchasing again

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1 comment
Petbarn
Brianna F.Petbarn

Hi Kelly, Thank you for your kind feedback. We are glad to hear that you enjoy our delivery service! We hope top continue to "wow" you in the future :)

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Ben D

Ben D

  • 3 reviews

Same Day Delivery Delivered 24 hours after cut off time

published

I made a same day delivery order on Thursday at 7pm. I understood that the order would therefore arrive to me the next day Friday by 8pm. My order never showed. I contacted live chat which was very helpful as they could provide me an update. However, it was only because I contacted Pet Barn that I found out my order was never going to arrive on same day delivery due to no couriers being available. My order ended up arriving at 7pm Saturday night. 48 hours after. I have since been refunded the 9.95 for same day delivery but the lack of communication on my delivery and inconvenience it caused was notable.

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1 comment
Petbarn
Brianna F.Petbarn

Hi Ben, We are extremely sorry to hear about your most recent experience with us. We are glad out customer service team were able to resolve the issue for you. Please accept our sincerest apologies that you did not receive your order on the same day!

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Amanda B.

Amanda B.Sydney, NSW

Just too easy!!!

published

Reoccuring order means I don't even have to think about it,I have my order delivered every 2 weeks....Purrfectly timed for my cats.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
Brianna F.Petbarn

Hi Amanda, Thank you for your kind feedback! We are glad to hear you are happy with our services :)

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ChrisD

ChrisDSydney

  • 2 reviews
  • 4 likes

Great products fast delivery

published

Really impressed with the quality and range of products and delivered fast.

The website is very easy to use highly recommended

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1 comment
Petbarn
Brianna F.Petbarn

Hi Chris, Thank you for your kind feedback! We are glad to hear you are happy with our services :)

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Chris

ChrisGreater Melbourne (Metropolitan), VIC

Great service

published

Placed an order for same day delivery (don’t you hate it when you could have sworn there was another bag in the cupboard but it turns out you were wrong!) and what I needed came super quick and with no fuss.

Incentivised ReviewNo
1 comment
Petbarn
Brianna F.Petbarn

Hi Chris, (Yes we definitely hate this too lol) We are so glad to hear you are happy with our services! We hope to "wow" you again in the future.

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mitali g.

mitali g.Sydney Surrounds, NSW

  • 2 reviews

new review for more abysmal service

published

I submitted a review for petbarn online yesterday and now am forced to write another one. am absolutely fuming right now. I ordered my dog's food on 20th March. after multiple delays and me chasing them for god knows how many times, they told me yesterday that they will deliver it yesterday. no food. I asked them where the order is and they said it will definitely be delivered this morning. about 10 mins ago I got a call from Petbarn west gosford that they cant deliver order because they dont use that particular delivery service and after almost a month of lying to me , they want me to go to their store and pick up the 13kg order. MOST USELESS CUSTOMER SERVICE EVER!!!! DO NOT BUY FROM THEM!!!!!!!!

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1 comment
Petbarn
Jessica S.Petbarn
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Page 1 of 47
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Questions & Answers

Carol

Carolasked

Online store

Can I use my voucher with my online purchase?

1 answer
Petbarn
VeronikaPetbarn

Hi Carol, thanks for reaching out to us. If you could email us what voucher you are referring to with a screenshot of the email you received it on to info@petbarn.com.au, we can confirm for you if this can be used online or instore only. Have a lovely day!

luanafaaofo

luanafaaofoasked

Online store

I ordered twice same order last night and changed delivery address to my sister in Mandurah as she takes care of my dog when I'm away. To date she has not received my puppys food or shampoo...I'm not sure what has happened to the deliveries???

2 answers
Petbarn
MeaganPetbarn

Hi luanafaaofo,
Firstly, apologies for the lateness in this reply.
Are you able to send through the order number, as well as the best contact email or phone number and we can pass this on to the Customer Service Team so they can assist you.
Thanks

luanafaaofo
luanafaaofo

Apparently it's already been sent and too late..thankyou for your reply.

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