Don’t get caught by Petbarn’s "Click & Collect" trap. I placed an order for Bell & Bone Dental Sticks and Evolution Pill Pillows at their Sunbury store. I was charged immediately and received an email confirming the order was ready for pickup. When I arrived, the female staff member was incredibly rude—basically barking at us that the order… Read more
didn't exist. After we insisted she check the back, her story changed to the items being "out of stock," despite the confirmation email. She only backed down when we showed her the digital receipt. This is the second time this has happened (previously at their Thomastown store). It feels like a deliberate tactic to lure customers into the store only to tell them the items are unavailable, hoping they'll buy an alternative instead. Very dishonest business practice. Save yourself the trip and shop elsewhere.
WOW Petbarn! I am blown away by your same day free delivery options! I placed an order and it was delivered in a matter of a few hours! Love the convenience and ease!
Reviews with attachments
My cats are thoroughly enjoying the new cat tower and sleep on it at night
Fast accurate service and good priced deals. Will use service again thankyou
App made ordering easy and arrived so fast same day within the hr, awesome prices and glad u could help
Very satisfied with online shopping very easy and very quick delivery I brought for my two dogs muppie and blu nexgard spectra and I'm happy with the results thnx petbarn
The staff at Rockingham WA store are amazing! On 24 Dec 2025 I placed an online order which included 10.5kg bag of Hills dog food and 2 small goat antlers.There was a small error, which is to be expected at such a busy time of year. Incorrect goat antlers. The order was rectified within two hours. Thanks to the supervisor who is working today and the staff at Rockingham WA store. Well done and a Merry Christmas you all!
amazing fast delivery. stocked item was delivered to me in under 2 hours
Within 25 minutes of placing my order it had arrived by Uber. I was truly amazed.
items were all there and undamaged, but Uber delivery person chose to leave the package outside the property boundary on the driveway
Your online store is so easy too navigate and find what my pets need !!!
- +7
Shopping with the Petbarn App for the first time & the entire experience from finding products, up to date product availability, selecting the delivery method, checkout process & the delivery itself was all excellent. I am also thankful with the quality of service of the staff in store at Hendon as well who picked, packed & sent my order. Fast &… Read more
Faultless!
On Saturday 8/11/25 I used the app to purchase the EZYDOG Drive Dog Car Booster Seat for my little Bichon Frisé dog Beau, & happily discovered that I could select a delivery for the same day to my home within 2 hours of placing my order on a Saturday! Not only was this such a convenient option but it was also an impressive fast delivery.
Key points that made my shopping experience more enjoyable are below:
1) App Navigation: Navigating the app is easy and hassle free. Was able to quickly search the menu, find a good quality dog car booster seat, add to my shopping cart, then select my chosen delivery option for the 2Hr Delivery, proceed to checkout & make my payment. Done quickly and effortlessly.
2) Multiple options available in the app for Collection of your items: In Store Pickup, 2 Hour Delivery, Next Day Delivery, Pick A Day & Time, Standard Delivery.
3) Up to date Email notifications: • 3:55pm Order Confirmation. Our team will pack your pet’s goodies shortly. You will receive a confirmation email once your order is ready for pickup by our delivery partner. • 4:01pm Your order has been shipped! We are excited to let you know that your order has been packed and is now awaiting pick up by our delivery partner. Once your order has been collected, you will receive an SMS with your tracking information so that you can follow your package’s journey to your doorstep. • 4:19pm Invoice for your Petbarn order. Thank you for your order from Petbarn. You can check the status of your order by logging into your account. If you have questions about your order, you can email us or call us at 1300 655 896. Our hours are Monday to Friday 8am - 7pm AEST and Saturday to Sunday 9am - 5pm AEST.
4) In Store Staff. The store staff picked & packed my order quickly, promptly sent out the email notification + tracking information. After receiving the delivery, I had a question about the product & wanted some advice about the setting up of the booster seat in my car and restraining of my dog, so I called the Hendon store from where it was delivered from. Spoke to a really helpful staff member named Aidan who was polite, patient, & able to explain everything regarding the product perfectly.
I will definitely use the Petbarn app when shopping for my pets again in the future.
Highly recommend that consumers consider using the Petbarn app for ease of use and convenience. Saves time and great for people who don’t have transport or are unable to drive to the store.
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Easy to navigate website, Great quality products, Speedy Shipping & Suki loves her treats, food & toys! Thanks Petbarn. ❤️
Fast accurately timed free delivery, excellent pricing, faultless service really will use them again.
My cats love the tower I bought! Excellent price and being delivered for free to my house within an hour of purchasing it was crazy.
We have got15 kg dry food on special. Ad it was over $49 we got free delivery in about 1 hour after we ordered. Was delivered by very nice uber dryer. I was Abel ro put note about close gate and gave info about delivery. It was incredibly that you could choose day and time for delivery. Will be buying this way again as I am 70 yers old and it was delivered effortlessly to a door. Great setvice
Had my delivery arrive within an hour of ordering, which was awesome as the puppy had chewed her bed and needed to go down for a nap! Was a pleasant surprise to get it so quickly (despite knowing I had paid for the 2 hr delivery). Such a convenience! The bed fits her crate perfectly and so far she hasn't destroyed it!
Latest follow-ups
Price and quality are good. Delivery lets them down which is an Australia Post issue. Auspost didn’t leave the 15 kg bag of dog food in the safe delivery spot so now I have to take an hour to visit a post office at a busy shopping centre and find… Read more
a trolley to collect a heavy parcel which defeats the purpose of the convenience of regular online deliveries. Our parcels are always left by our front door which is behind a brick wall and under cover. I used to order thru another online pet food company who use a different carrier so unfortunately it seems I will have to change and Petbarn will lose a customer.
EDIT: Petbarn told me that Australia Post could have left the parcel in a safe place but Australia Post said it required a signature. Seems there’s miscommunication.
Follow-up · The front door was the safe spot. It’s protected by walls so can’t be seen from the street and is covered for weather protection. Startrack was one carrier. Previously used Pet circle and PetPost, they happily left the product as requested.
Thanks so much for taking the time to share this… Read more
The website was easy to navigate. It was simple to place my order. My cat food arrived safely on my porch, ahead of the guaranteed delivery time. Petbarn is definitely the way to go ! Show reply
Follow-up · The tracking was accurate. I was informed each step of the delivery process. I paid with a credit card. The bag of the Hiils Science C/D Urinary tract cat food is a very thick heavy plastic. The bag was delivered in its own bag with receipt pasted on the bag. The bag is made of very thick plastic. Despite the dog's best efforts to get into the… Read more
I saw the promo pictured below so went to the website to purchase. There is not a single item on the website for this promotion. I spent an hour on chat with [Name Removed] who sent me link after link of random products that are nothing to do with… Read more
this promotion (in fact they were mostly not even urinary cat food - just lots of other products and none were buy one get 50% off the second one). She refused to transfer me to someone who may have been able to help so after that hour I've given up and will spend my money elsewhere. Fake promotions are illegal and incredibly frustrating for customers.
Follow-up · They were no help and believe this advertisement was fine despite there being no corresponding items on the website. I purchased elsewhere.
Hi Jackie, As per our Terms and Conditions, our Buy One… Read more (+1 reply)
Positive reviews
My delivery was dispatched in two deliveries and each delivery had an incorrect item in it. However, Petbarn was very good. The correct items were left at my door the next morning without any delivery address on them except my name so I suspect that somebody dropped them off personally. They also allowed me to return the items to my nearest… Read more
store without having to go through the cumbersome task of repackaging and sending them through the post. I was very happy with my experience and their service. Thanks Christine at Petbarn Online.
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Absolutely fantastic service I needed crickets for my spider and asked for uber delivery they were a great product can't fault them so happy you offer 2hr delivery was feeling lazy haha. The only issue I have though so if you can please relay back to uber the driver had no idea what they were doing and turned the door to door delivery into an… Read more
absolute nightmare searching mission because they had zero commonsense and kept missing my unit I think they went round the block four times and I had to basically flag her down and she passed me package through the window it's was really bad. Never had a driver of any kind get confused about my address before so I dont know anyway.
Petbarn you rock... Uber you dont !
Delivery was done about 1 hour after order was placed (selected 2 hr delivery). Please note this purchase was done on a Sunday so I wasn't expecting it to be delivered until the next day. Amazing service and thanks to the Uber driver too
Negative reviews
They cancelled my order without a notification of why they cancelled, I shopped elsewhere and purchased the items I needed. Two days later they reinstate my order, dispatched my order and emailed me the invoice. The customer service wasn't pleasant either, they said if I get the order I'll need to return it which means I'll need to take time off… Read more
work to do so. Also they have the puppy and kitten club, they supposed to provide a welcome pack but nothing has come of that either, very disappointed
I’m really sorry for the confusion and frustration this… Read more
Placed an online order with “next day delivery” and, after two days there was no update so my order status. I then contacted the support via online chat and was informed that they were going to provide an update on the same day. Another day went by without any updates so I contacted the chat again and they informed that order was delivered on the… Read more
previous day, and also provided a picture. The problem is that the place on the picture was no my residence or any other residence around where I live. I was at least given a refund but I will never buy at Petbarn again! I would suggest people to avoid Petbarn.
I apologise for your experience with this order. I do see… Read more
**Edit** After two attempts to deliver the correct item, I finally received it. I wont however be going through with the subscription to have the products delivered every 2 months as I dont want to chance having to go through this drama again. I'll just try and co-ordinate my time to go into a store. Shame really as it would have been so… Read more
convenient.
-Original review-
Received the incorrect product and was told to take it to a store to either get a refund or swap for the correct product. This defeats the purpose of getting delivery. As a result I will be cancelling my subscription to receive the products every 2 months as I can't trust I will receive the ordered item. Very poor customer service indeed.
We’re very sorry to hear about this experience, receiving… Read more
Recent reviews
Gosh we are impressed. Ordered our dog's usual treats yesterday and they arrived today and we're 100kms away from the delivery store. It must've been immediately processed and Aussie Post informed as we received updates throughout yesterday and this morning. All this for only $9 delivery fee so you saved us a heap of expensive fuel and a trip to… Read more
Adelaide. Plus because we purchased 2 of each treat, we received a massive discount. Thanks Petbarn and Aussie Post, love from Arki our 13 year old silky rescue
Such a convenient way to buy my dog food. Ordered 2 x 13 kg bags of dry food online and they were delivered 2 hours later to my door. The food was on special hence the 2 bags and I saved just over $150.00. What a great service, free delivery to your door within 2 hours of ordering and a huge saving on high quality dog food. Thank you Pet Barn, loving it, so are my two springers :)
The order arrived quick (Yeay!) however an incorrect item was dispatched (Adult cat food instead of ordered Kitten food). Phoned and let team know. Correct item then also quickly dispatched but annoyingly, I had to return the incorrect item to a physical store.
I’m really sorry for the mix-up with your order, I can… Read more
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Hi May, thank you for sending through your feedback! We… Read more