Reviews with attachments
Have been a member with Petbarn for many years and only recently that I’ve discovered express delivery service (within 2 hours) and haven’t been disappointed by it. I just ordered two items today at 09:40 and already have them delivered by uber driver at 10:15!!! That’s a ⭐️⭐️⭐️⭐️⭐️ service and loving it! Thank you, Petbarn.
My cats are thoroughly enjoying the new cat tower and sleep on it at night
Fast accurate service and good priced deals. Will use service again thankyou
App made ordering easy and arrived so fast same day within the hr, awesome prices and glad u could help
Very satisfied with online shopping very easy and very quick delivery I brought for my two dogs muppie and blu nexgard spectra and I'm happy with the results thnx petbarn
The staff at Rockingham WA store are amazing! On 24 Dec 2025 I placed an online order which included 10.5kg bag of Hills dog food and 2 small goat antlers.There was a small error, which is to be expected at such a busy time of year. Incorrect goat antlers. The order was rectified within two hours. Thanks to the supervisor who is working today and the staff at Rockingham WA store. Well done and a Merry Christmas you all!
items were all there and undamaged, but Uber delivery person chose to leave the package outside the property boundary on the driveway
The order arrived quick (Yeay!) however an incorrect item was dispatched (Adult cat food instead of ordered Kitten food). Phoned and let team know. Correct item then also quickly dispatched but annoyingly, I had to return the incorrect item to a physical store.
amazing fast delivery. stocked item was delivered to me in under 2 hours
Within 25 minutes of placing my order it had arrived by Uber. I was truly amazed.
Your online store is so easy too navigate and find what my pets need !!!
- +7
Shopping with the Petbarn App for the first time & the entire experience from finding products, up to date product availability, selecting the delivery method, checkout process & the delivery itself was all excellent. I am also thankful with the quality of service of the staff in store at Hendon as well who picked, packed & sent my order. Fast &… Read more
Faultless!
On Saturday 8/11/25 I used the app to purchase the EZYDOG Drive Dog Car Booster Seat for my little Bichon Frisé dog Beau, & happily discovered that I could select a delivery for the same day to my home within 2 hours of placing my order on a Saturday! Not only was this such a convenient option but it was also an impressive fast delivery.
Key points that made my shopping experience more enjoyable are below:
1) App Navigation: Navigating the app is easy and hassle free. Was able to quickly search the menu, find a good quality dog car booster seat, add to my shopping cart, then select my chosen delivery option for the 2Hr Delivery, proceed to checkout & make my payment. Done quickly and effortlessly.
2) Multiple options available in the app for Collection of your items: In Store Pickup, 2 Hour Delivery, Next Day Delivery, Pick A Day & Time, Standard Delivery.
3) Up to date Email notifications: • 3:55pm Order Confirmation. Our team will pack your pet’s goodies shortly. You will receive a confirmation email once your order is ready for pickup by our delivery partner. • 4:01pm Your order has been shipped! We are excited to let you know that your order has been packed and is now awaiting pick up by our delivery partner. Once your order has been collected, you will receive an SMS with your tracking information so that you can follow your package’s journey to your doorstep. • 4:19pm Invoice for your Petbarn order. Thank you for your order from Petbarn. You can check the status of your order by logging into your account. If you have questions about your order, you can email us or call us at 1300 655 896. Our hours are Monday to Friday 8am - 7pm AEST and Saturday to Sunday 9am - 5pm AEST.
4) In Store Staff. The store staff picked & packed my order quickly, promptly sent out the email notification + tracking information. After receiving the delivery, I had a question about the product & wanted some advice about the setting up of the booster seat in my car and restraining of my dog, so I called the Hendon store from where it was delivered from. Spoke to a really helpful staff member named Aidan who was polite, patient, & able to explain everything regarding the product perfectly.
I will definitely use the Petbarn app when shopping for my pets again in the future.
Highly recommend that consumers consider using the Petbarn app for ease of use and convenience. Saves time and great for people who don’t have transport or are unable to drive to the store.
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Easy to navigate website, Great quality products, Speedy Shipping & Suki loves her treats, food & toys! Thanks Petbarn. ❤️
Latest follow-ups
Love Petbarn – Due to illness I can only order online with delivery. This is vital for me and my boy Roamey. I shop online at Morayshire store and should I ever need to phone the staff are amazing and always helpful.
Follow-up · The prices for Roamey's food are reasonable. Due to disabilities I can only order online for delivery. Same day deliver is amazing and always very quick to arrive. If you need to phone Petbarn for any reason the staff are amazing, helpful and very kind.
Super fast and efficient service every time I order. Love the personal touch with the packaging.
Follow-up · Have been a regular repeat delivery customer since April 26 so not great, waiting for an online order to be delivered and get a notification a few days before of the delivery but showed a price increase of almost $18 for the product. The last order was 6 weeks prior so I am not sure why the price went up so much in 6 weeks. When contacting PetBarn… Read more
I purchased Simparica Trio 6 tablets x2 for Winston, as such I was eligible for the 2-hour delivery option and I selected it. I expected to receive the package within the 2hour time frame and was pleasantly surprised and impressed when the package arrived within an hour of placing the order! Thank you for the efficiency Winston and Randa
Follow-up · Yes, the packaging was perfect. It was totally intact as though I had just picked it right off the shelf.
Positive reviews
WOW Petbarn! I am blown away by your same day free delivery options! I placed an order and it was delivered in a matter of a few hours! Love the convenience and ease!
Gosh we are impressed. Ordered our dog's usual treats yesterday and they arrived today and we're 100kms away from the delivery store. It must've been immediately processed and Aussie Post informed as we received updates throughout yesterday and this morning. All this for only $9 delivery fee so you saved us a heap of expensive fuel and a trip to… Read more
Adelaide. Plus because we purchased 2 of each treat, we received a massive discount. Thanks Petbarn and Aussie Post, love from Arki our 13 year old silky rescue
My delivery was dispatched in two deliveries and each delivery had an incorrect item in it. However, Petbarn was very good. The correct items were left at my door the next morning without any delivery address on them except my name so I suspect that somebody dropped them off personally. They also allowed me to return the items to my nearest… Read more
store without having to go through the cumbersome task of repackaging and sending them through the post. I was very happy with my experience and their service. Thanks Christine at Petbarn Online.
Negative reviews
Ordered three bags of chicken pellets. One was cancelled as they only had two. 5 days later one was delivered. Petbarn didn’t automatically refund. I had to contact them, for them to return the money they have stolen. At no stage was I informed only one item would be delivered. There was no consequences for Petbarn for keeping my money for over a… Read more
week. Refund will be 3-4 days. No offer of a voucher. Nothing. I got a sorry, but that doesn’t feed my chickens.
Hi Sarah, thank you for sending through your feedback! We… Read more (+1 reply)
Up there as one of the worst online ordering systems / experiences I order veterinary diet food for my cats via Petbarn - they sent the wrong item (wet food instead of dry) on a repeat order. Had to deal with an AI chatbot that just offered broken links, then a 3 day support back and forth via email. Finally organised a refund for the difference,… Read more
reordered the correct food got the wrong food again. Was told to leave the wrong order out and they'll replace but instead they just took the wrong order and replaced with nothing.
Still waiting. Been almost a week. Half a dozen emails and three calls to support. The humans are nice when you get to speak to them - the digital systems are completely broken.
We value your feedback and would like to address it… Read more
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Don’t get caught by Petbarn’s "Click & Collect" trap. I placed an order for Bell & Bone Dental Sticks and Evolution Pill Pillows at their Sunbury store. I was charged immediately and received an email confirming the order was ready for pickup. When I arrived, the female staff member was incredibly rude—basically barking at us that the order… Read more
didn't exist. After we insisted she check the back, her story changed to the items being "out of stock," despite the confirmation email. She only backed down when we showed her the digital receipt. This is the second time this has happened (previously at their Thomastown store). It feels like a deliberate tactic to lure customers into the store only to tell them the items are unavailable, hoping they'll buy an alternative instead. Very dishonest business practice. Save yourself the trip and shop elsewhere.
Hi May, thank you for sending through your feedback! We… Read more
Recent reviews
Always excellent service both in store at Craigieburn, where the staff are extremely friendly and helpful and especially with our deliveries. The delivery drivers are always friendly and leave our packages in a concealed area of the doorway so it cannot be seen from the footpath, they also always ring the bell to let us know the delivery has… Read more
arrived. Thanks also to Jane at Customer Service for the friendly and helpful phone conversation. We highly recommend Petbarn as we are extremely happy with the products and service.
If you own a Fussy husky do not try any new foods As I have been trying lately from all pet stores Honestly I have been throwing my money down the drain its actually frustrating and meanwhile our Husky stays hungry
Fantastic customer service, great price, 2-hour delivery! We made a mistake with our online order, called customer service, and a real person (Catherine) picked up and offered a solution well beyond our expectations and their public service offering. Hugely appreciated!
Follow-up · So, we just ordered under the free delivery service, and the agent offered it to us as a one-off solution without asking for it, and the delivery was made within an hour and a half.
They cancelled my order without a notification of why they cancelled, I shopped elsewhere and purchased the items I needed. Two days later they reinstate my order, dispatched my order and emailed me the invoice. The customer service wasn't… Read more
pleasant either, they said if I get the order I'll need to return it which means I'll need to take time off work to do so. Also they have the puppy and kitten club, they supposed to provide a welcome pack but nothing has come of that either, very disappointed
Follow-up · They have resolved the issue, I'm not confident in their cancellation processes to order again
I’m really sorry for the confusion and frustration this… Read more
Absolutely fantastic service I needed crickets for my spider and asked for uber delivery they were a great product can't fault them so happy you offer 2hr delivery was feeling lazy haha. The only issue I have though so if you can please relay back to uber the driver had no idea what they were doing and turned the door to door delivery into an… Read more
absolute nightmare searching mission because they had zero commonsense and kept missing my unit I think they went round the block four times and I had to basically flag her down and she passed me package through the window it's was really bad. Never had a driver of any kind get confused about my address before so I dont know anyway.
Petbarn you rock... Uber you dont !
Delivery was done about 1 hour after order was placed (selected 2 hr delivery). Please note this purchase was done on a Sunday so I wasn't expecting it to be delivered until the next day. Amazing service and thanks to the Uber driver too
Such a convenient way to buy my dog food. Ordered 2 x 13 kg bags of dry food online and they were delivered 2 hours later to my door. The food was on special hence the 2 bags and I saved just over $150.00. What a great service, free delivery to your door within 2 hours of ordering and a huge saving on high quality dog food. Thank you Pet Barn, loving it, so are my two springers :)
I’m really sorry for the mix-up with your order, I can… Read more