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Petbarn Physical store

Petbarn Physical store

4.2 from 1,037 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (760)
  • Return Claim MadeYes (18) · No (751)
  • Customer Service
    4.7 (771)
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Jodi
JodiHobart, TAS
  • 2 reviews

Convenient and Knowledgeable

published

I regularly buy my Dog and other pet food at my local Petbarn store. The staff are great and I feel quite confident in the advice they offer. The prices are comparable if not better than other shop options. Love going in there. the shop is well laid out and everything is easy to find/

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn
Christine C.
Christine C.Sydney, NSW

Friendly helpful and engaged in each persons special animal needs

published

Everytime I go to my local store in Chatswood I have the same experience. Staff are always helpful and knowledgeable. They show an interest in me and my pet and find out the best deals to help me. They usually offer to help carry heavy bags too. It is so pleasant to walk in the door and be greeted in that way. Thank you.

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn
Other Pet Shops

 
 

0.0
(1,234)
Dimity
DimitySydney, NSW
  • 2 reviews

Repeat customers for a reason

published

Brookvale staff are always knowledgeable, helpful and cheerful and that is why we keep returning to the store. They also match the online offers which is always appreciated.

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn

Hi Dimity, Thank you for your kind feedback. We love hearing that your experiences through Petbarn are always great! We hope to impress you again in the future.

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Shell
ShellPerth, WA

Always have produce

published

A lot of pet stores don't stock the frozen mice I need for my pet snake (adult XL). Petbarn Midland always have them in stock.
The staff are polite and knowledgeable and make for an easy transaction.
Thank you

Product Quality
Customer Service

Pet Barn love my dog

published

I love pet barn and the staff and the staff love my dog!!! Also I love being a member and the brights that being a member bring. Thank you

Incentivised ReviewNo
1 comment
Petbarn
MeaganPetbarn

We LOVE your dog!!
Thank you so much for taking the time to share your review. You've made our day! :)

Great shopping experience

published

Courteous and helpful staff helped me to choose the right product. I have shopped here before and did not hesitate to go back

Product Quality
Customer Service
1 comment
Petbarn
MeaganPetbarn
Stewart
Stewart
  • 2 reviews

Great service

published

Great friendly helpful advice and knowledge of what I was looking for and best way to look after my pet

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn
Liz
Liz
  • 2 reviews

Friendly and courteous and convenient

published

Stock is well displayed, service prompt and friendly. Check for specials with membership along with offer to assist with purchase to car

Incentivised ReviewNo
Store LocationBurnside SA
1 comment
Petbarn
Brooke R.Petbarn
Other Pet Shops

 
 

0.0
(1,234)
Lisa
LisaBilambil Heights
  • 2 reviews

Great service, knowledgeable staff

published

Staff member helped me work out correct sizing for collar and harness for our dog without him in the store. This helped me greatly as I live quite far away from store and having to return for an exchange would have been inconvenient. Also staff were friendly and interested in solving my problem.

Return Claim MadeNo
Store LocationTweed Heads
1 comment
Petbarn
Brianna F.Petbarn
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Gavin
GavinPerth, WA

Great service and range

published

I can’t praise the staff and owner of Petbarn Mirrabooka enough. They are friendly, knowledgeable and the store is always well stocked. I always have and always will continue to shop there.

Product Quality
Customer Service

Quality Product at the right price

published

We had the impression that Petbarn was expensive but on our first visit we were convinced that we got what we payed for

Incentivised ReviewNo
Pauline D
Pauline DSouth East Queensland, QLD
  • 2 reviews

Consistently great service

published

I’m never disappointed when I visit Petbarn. I frequently go to the Cleveland and Capalaba stores and alway get friendly and helpful service. They have an amazing choice of products and the staff are very informative. Everyone is always happy and they make it a pleasure to be in their store. Thanks so much for the fantastic service.

Product Quality
Customer Service
2 comments
Petbarn
Brianna F.Petbarn
Pauline D
Pauline D

You’re very welcome. Thank you for your great service

Friendly & Helpful

published

North Lakes shop: Went to buy cat food but none on the shelf, lady at the counter went out of her way to find some out back. The price quoted wasn’t what we had on an email so she agreed to bring it down. Excellent!

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn

Hi Sue, We are so glad to hear you enjoyed your most recent experience with us! We hope to continue to "wow" you in the future :)

Tori
Tori
  • 2 reviews

Fantastic knowledgeable service

published

Credit given where credit is due. Young Jack at the Rutherford store was an absolute pleasure to deal with. We have just purchased our new fur baby and Jack was very knowledgeable in the product you sell. Very polite and willing to steer us in the correct direction. Give him a massive pay on the back. People in retail don’t get recognised enough for their hard work.

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn
Other Pet Shops

 
 

0.0
(1,234)

Good store

published

Newstead store is quite nice, clean and people working there quite lovely. Chihuahua gets a wash and blow dry, I head upstairs to bunnings and then grab some extra poop bags when I collect him. Perfect.

Product Quality
Customer Service
1 comment
Petbarn
Brianna F.Petbarn

Hi Amos, We appreciate you sending over your kind feedback! We love knowing both you and your furbaby enjoy shopping at our stores!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Forouzan S.
Forouzan S.asked
Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

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Petbarn Physical store

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