Petinsurance.com.au is under new ownership. This change occurred in December of 2015.
Simple set up, affordable comprehensive cover, fast and reliable claims
I looked around for pet insurance that would cover accident and illness without all the unnecessary frills; really to cover for those unexpected large costs that may happen. We were hit with almost a $1,000 bill because of a hot spot that went undetected until it became infected. Required specialised treatement due to the area that it was in. Our last dog we never had problems, so this was a surprise. The cover met our expectations of 'no frills comprehensive cover' and more! No excess, straight forward claim, all done through our vet. Thank you for making it easy. The only one time we tried to claim with RSPCA insurance they made it so difficult and after paying almost double for a few years didn't cover.
Our poor puppy recently suffered an avulsion fracture of his tibial crest, and had to have 3 pins inserted. Luckily, we were covered by pet insurance.com.au, who paid 80% of the claim very quickly. I got my policy through AAMI. Great communication from the insurance company. I can highly recommend them.
The personal touch and consideration made me feel valued
Our dog had a condition which would have been easy to decline our claim. Instead you took the time to review our case individually and made a decision based on our own personal circumstances- this was very much appreciated and not what typical insurance companies do.
I was sceptical about pet insurance and put it off until I received an offer from these guys that seemed competitive and made me consider it. I took out the cover when my puppy was about 9 months old and a month later he ate something he shouldn’t have and ended up with an expensive vet bill. He’s since been back there with another mishap. The process of claiming each time was very simple, and the claims were promptly paid.
Not customer focused. Not good value for money.
- They increased my annual premium by over $400 a year without any explanation. Refused to give any discount. Found another policy with exact same benefits for half the price online if I set-up through AAMI.
- After you by a policy they don't entertain any request for changes to the policy (unless you are prepared to pay 2 or 3 times the premium)
- Phone helpline always have minimum 20 mins of wait time.
- Customer service agents have absolutely no authority to help you in anyway.
Rip off - covers barely nothing, price rises every year, to the point not affordable
poor value, cover mostly things that are accidents others nothing..
My dog has had cover since a pup and now 11 years and cost is so expensive, Only been able to claim once when he was hospitalized. Otherwise slippery criminals that will try to use words and justification to get out of claim,even tried to get the vet to reword there claim so my hospital claim would be rejected. Put your money in a savings account add $100 a month and you will be better off. My premium is now $118 a month after 10 years when your dog needs it most that when they really rob you
We have been with Pet Insurance for several years and have unfortunately had several occasions to make claims and each time it has been stress free and we have received payment quickly and exactly as per the policy.
I have been with pet insurance.com.au for a couple of years now and their service is faultless. Kind responses to emails and fast response to claims. Highly recommend to everyone I can.
Great service and value. My claims get done quickly. Very good in explaining things so I can totally understand clearly the question I asked. I would recommend to everyone with pets.
GREAT SERVICE AND VALUE
I just signed up to this service for my 7mo staffy pup. The value for money on this insurance is great and the service was better than 5 stars!have been recommending to anyone I can
|Category||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$10,000||$8,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 80%|
|Minimum Pet Age||26 weeks||26 weeks|
|Accidental Injury Cover||Included||Included|
|Illness Cover||Included||Not Included|
|Routine Care Cover||Optional Extra||Optional Extra|
|Emergency Boarding Fees||$1,000||$500|
|Cooling Off Period||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600|
|Waiting Period for Illness||30 Days||30 Days|
Other Pet Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.