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Petinsurance.com.au Dog Insurance Accidental Injury and Illness

Petinsurance.com.au Dog Insurance Accidental Injury and Illness

3.9 from 7 reviews · View Statistics

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Reviews

3.9

7 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    3.9 (7)
  • Transparency
    3.9 (7)
  • Customer Service
    4.1 (7)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (1)
  • Claim ApprovedYes (3) · No (0)
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Eszter C.

Eszter C.South East Queensland, QLD

The personal touch and consideration made me feel valued

published

Our dog had a condition which would have been easy to decline our claim. Instead you took the time to review our case individually and made a decision based on our own personal circumstances- this was very much appreciated and not what typical insurance companies do.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateOctober 2020
Claim ApprovedYes
See all answers
Rahul

RahulGreater Melbourne (Inner), VIC

  • 4 reviews
  • 5 likes

Not customer focused. Not good value for money.

published

- They increased my annual premium by over $400 a year without any explanation. Refused to give any discount. Found another policy with exact same benefits for half the price online if I set-up through AAMI.
- After you by a policy they don't entertain any request for changes to the policy (unless you are prepared to pay 2 or 3 times the premium)
- Phone helpline always have minimum 20 mins of wait time.
- Customer service agents have absolutely no authority to help you in anyway.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
Lili

LiliSydney, NSW

Rip off - covers barely nothing, price rises every year, to the point not affordable

published

poor value, cover mostly things that are accidents others nothing..
My dog has had cover since a pup and now 11 years and cost is so expensive, Only been able to claim once when he was hospitalized. Otherwise slippery criminals that will try to use words and justification to get out of claim,even tried to get the vet to reword there claim so my hospital claim would be rejected. Put your money in a savings account add $100 a month and you will be better off. My premium is now $118 a month after 10 years when your dog needs it most that when they really rob you

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
See all answers
Pet Insurance

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Fantastic Product

published

We have been with Pet Insurance for several years and have unfortunately had several occasions to make claims and each time it has been stress free and we have received payment quickly and exactly as per the policy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Amazing service!

published

I have been with pet insurance.com.au for a couple of years now and their service is faultless. Kind responses to emails and fast response to claims. Highly recommend to everyone I can.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
See all answers
C Deiure

C DeiureIllawarra, NSW

  • 3 reviews

Great Policy

published

Great service and value. My claims get done quickly. Very good in explaining things so I can totally understand clearly the question I asked. I would recommend to everyone with pets.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
Helen Z.

Helen Z.Sydney, NSW

GREAT SERVICE AND VALUE

published

I just signed up to this service for my 7mo staffy pup. The value for money on this insurance is great and the service was better than 5 stars!have been recommending to anyone I can

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
See all Petinsurance.com.au reviews

Questions & Answers

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Details

Compare all 7 Petinsurance.com.au
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$10,000
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 26 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$1,000
Emergency Boarding Fees$1,000
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
Compare all 7 Petinsurance.com.au

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