Petinsurance.com.au Dog Insurance Accidental Injury and Illness

The claims process is straightforward, and the turnaround time is impressively quick. I’m consistently surprised by how much we get back. Our most recent claim covered the majority of the vet bill. Show details ·  1

I’ve been insured with them for the past 3–4 years and barely needed to claim. This year was different. My puppy, Dottie, was diagnosed with cancer. It was overwhelming and scary. In the middle of all of that, the last thing you want is stress around money or claims. They made it easy. Claims have been processed quickly. Gap-only claims are simple… Read more ·  1

and seamless. No back and forth. No added pressure. That peace of mind matters more than anything when your focus is on your pet. Yes, premiums go up over time. But when something serious happens, you see exactly why you have it. I’m genuinely grateful for the support during a really tough time.

My dog has had ongoing skin allergy appointments and our claims have always been dealt with swiftly. The new gap free service is an added bonus as we recently had a large vet bill and only had to pay the gap at the time of payment. I would highly recommend pet insurance.com.au. Show details ·  1

Sophie developed diabetes in 2025. Sophie has been insured with Petinsurance from early 2024. Petinsurance have been very responsive and have processed the claims speedily. The process has been seamless and the refunds were paid within a couple of days. Where the Gap scheme was used it took about 10 minutes to process which is an excellent turn around time. Show details ·  1

My 2 dogs have been with pet insurance for 5yrs & 2.5yrs. The gap only payment is easy. As is the online claim section on the app. My 2.5yr old has epilepsy, I am relieved to have the backing of pet insurance for him. Highly recommend pet insurance. Show details ·  1

My dog’s policy premium was increased by 25.36% this year with no meaningful explanation tied to my actual policy. I was given a long, generic justification about “vet cost inflation,” “age/breed data,” and “risk factors,” but nothing specific to my claim-light history or any change in cover. When I escalated through IDR, the “resolution” was a… Read more

two-month premium waiver — appreciated, but it doesn’t fix the underlying issue of transparency or fairness. I also struggled to get written confirmation that premiums wouldn’t be deducted and that cover would remain active while the complaint was under review. For a brand administered by PetSure and issued by Hollard, I expected clearer communication and a policy-specific explanation, not boilerplate.

I’ll happily stay if I get an evidence-based breakdown for this rise and a proper review of the renewal price. Otherwise, I’ll be moving my pet cover.

I have had the insurance for about 3 years, tried to claim a simple checkup due to some issues my dog was having unexpectedly, sent in invoice and a clear discription of why, when the vet etc. then was emailed days later requesting vet notes and so on, they have the number etc, I'm not doing there job for them, the invoice alone said everything… Read more

what went on. So long story short after 3 years of paying monthly premiums which aren't that cheap mind you, they lost a customer over a $100 invoice. You are definately better off just sticking $100 a month away as a just in case find instead of jumping through there hoops, in saying that even though I'm not happy with the service they were the better pet insurance around, so it really does not say a lot lol.

Just got an assessment back from these scammers. They asked all sorts of follow-up questions (Vets notes, then full history of every visit to the Vet for the entire life of my dog) looking for ways to get out of paying a basic claim. Eventually they broke the claim up into 3 separate claims so that the excess meant there was no payout. Show details

I have had to make three claims already for my 3 year old Weimaraner. One for a snake bite, one for mast cell tumour removal and one for an emergency trip to the vet for some respiratory issues. Every time my claim has been paid out quickly and with no fuss. Would recommend. Show details ·  1

We joined PetInsurance.com.au to cover our first family pet a year ago, and it’s been a great experience. It’s reassuring to have solid cover, good service, and excellent online tools that make managing everything simple. Knowing our pet is protected helps us all sleep easier at night! Show details ·  1

I am very happy with the service I receive from Pet Insurance. My French Bulldog has had several issues and Pet Insurance has paid 80% of every bill. I only ever pay the gap at my Vet so I am not out of pocket for large bills. It only ever takes about 10 mins for approval to come through even during the Vet evening surgery hours. If the vet is… Read more

able to provide a quote for a procedure ahead of time I am able to get pre approval via email which takes about 24-48 hours. This allows me to budget ahead for my dogs medical issues. I highly recommend Pet Insurance.

Positive experience. Insurance for pets often has quite negative reviews, however no such problems with this company. I chose 'Gap only' and the claim went through very smoothly. Show details

Recently had a vet procedure done on my dog. The claim process was very easy and simple. The clinic processed it and I just had to pay the gap. Good coverage and prompt service. Show details ·  1

Excellent service and no questions asked on claims I have had nothing but a smooth and easy experience using Petinsurnce.com.au. Love their online 24 vet assistance with follow up the next day. Today Gil at customer service was most helpful and had my intentions in mind by offering me a great saving on my annual premium. Highly recommend. Show details ·  1

Not impressed. I've been a long time customer and always get texts for when my premium is due, so I log into the portal and pay manually. Two months ago texts randomly stopped and I received no emails! So for two months I was late paying for the first time ever due to no notifications that payments were due. I ring up petinsurance.com.au and… Read more

get overseas (which I've never had before), I then constantly get put on hold, I'm told someone else's information and then told to ignore that information as it was the wrong profile up! I then get told you no longer do text messages saying payments are due.

Absolute waste of half an hour on the phone!!! If the system works for customers why would you change it and not have an option to still receive notifications?!

I'll be ringing around tomorrow other pet insurances to see my options.

***Update***

Given two months free for the stuff up but straight away getting no notifications, only a final notice.

I ended up hanging up due to a rep not listening and becoming very angry in his tone. He isn't aware of any updates on the server (as previously told to me) and it must be my fault! Not there system.

If it was my fault my details wouldn't be correct and I wouldn't be getting a final NOTICE.

This is the final straw. I'll not be paying my premium. I'll be ringing around next week to find a better pet insurer that doesn't dismiss customers.

Absolutely a crap company. Do not recommend these filthy thieving pr*cks. First claim denied apparently an allergic reaction starting at my shepherd feet and then to his belly from licking and then to ears which then got infected is classified as pre existing injury. Can someone please explain to me how an ear infection is a pre existing injury. Worse company to deal with DO NOT GET INSURANCE FOR YOUR PET THROUGH THESE THIEVES Show details

I have my dog insured with Petinsurance.com.au for almost 3 years, I'm extremely happy with the services provided by Petinsurance.com.au. The entire process was always smooth and stress-free, Their assessment is incredibly fast, their pricing is reasonable compared to others I looked into. I truly appreciate how efficient and supportive their team was. Highly recommended! I Show details

Awful overseas customer service. I tried to take out 2 policies for my dogs. The set up and communication was so terrible I had no choice but to cancel on the first day of the policy. If joining was impossible I can't imagine having to make a claim. Show details

I called Pet Insurance.com.au with a query in regards to my dogs insurance cover. Nathan went above and beyond to assist me with my concerns. He surpassed my expectations and my query was resolved on the call. I had considered going elsewhere but the customer service is excellent and I won’t be going anywhere else. 10/10 Show details

Very simple to sign up and claim. Claims were honoured promptly after our poor puppy was injured. I have been very impressed with this insurer. Show details ·  1

Just don't expect them to read your emails – I never got access to my account due to their technical issues with my email. Despite this, I was never informed that I could submit my request via email. It took them three weeks to cancel my policy, during which I was still charged, and I was not refunded for that period. Communication was terrible—I have never felt so unheard when dealing… Read more

with a company, repeating myself over and over.

I am still waiting for a resolution regarding the three weeks I was charged, but I have given up on getting a refund for the rest.

In total sum - I have paid them for three months of service that I never had access to.