Reviewer Photos & Videos
Brought $140 dog clippers got them home they worked crap called store in Traralgon was told to bring them back in got there and was told no we can’t take them back you have to send them back to company for refund so have to pay to post back then wait 6-8 weeks for refund all this happened in under an hour very poor service won’t be returning here again
Chinese algae eater doesn't just eat algae
They told me I was buying some "sucking cat fish" how wrong they were... I bought 3 if these guys in December, 2 died within a week (in hindsight I'm glad) the survivor was territorial I didn't think anything of it, last week I though one of my gold fish had a bacterial infection because it was covered in red marks and missing scales, I bought some drops but the next morning it died again hindsight why just the one fish not all, turns out the "sucking catfish" was a Chinese algae eater on which grows to 11" and is KNOWN to eat other fish.. the ...shop keep told me at the time they are friendly fish and make good fish mates and remain small HAHAHAHAHA no.. I've gotten rid of the bastard now shame about my bloody goldfish though was a lovely golden comet.. I wouldn't recommend going here for fish and frankly you shouldn't be allowed to sell fish because the misinformation.. I'm sure for terrestrial pets you guys are okay but fish the staff have no idea.. I'm really angry
I recently took my dog to Petstock , Latrobe st, Ballarat to have a Halti fitted . Bethany was very patient with my anxious boy and within minutes he was sitting on the floor while Bethany fitted the Halti on-him.Walking instantly changed to be enjoyable so thank you to this staff member for her patients and knowledge of the correct product for my anxious dog.
A week later I went in with my other dog for Bethany to fit another Halti to him.
Our lives have changed to be a pleasure walking.
Excellence to this Petstock staff member.
Looks good but doesn't reflect the experience
I have been using the Vermont South Petstock DIY dog bath facility. My dog is older and we have been going there since it opened. I was told when I arrived there today that I could only have 10 minutes in the facility despite the fact I had never been told that before. I had to argue to get a second token. No shampoo in the machine (not the first time). It takes a lot longer to hand shampoo the dog so took
Tried several stores they are the best
We use the Caboolture store doesn’t matter who is on they are all polite and go way out of there way to accomodate all of our needs cheers guys
I've been shopping at Petstock Mandurah for the last 7 - 8 years as they have a good selection of good quality dog food. My dog is now 17 years old and the Advance Dog food (lamb formula) can was no longer suiting him. I had already switched my other dog on to the Advance sensitive diet (can) and he was doing better. I tried to return the lamb (5cans) and they said as I had purchased it out of the 30 day return period I could not even tho' it is clearly stated on the can 'satisfaction guarantee return to where you purchased for a no questio...n asked refund'. No where is it stipulating a reason or time frame and if Petstock is selling Advance Dog food, they should be responsible for the returns as well or at least a swap for simply a DIFFERENT FLAVOUR. I simply wanted to 'swap'... not even a refund.... for the sensitive and they didn't and kept repeating it's out of the 30 day purchase period. They were not rude ... just stubborn and I felt like I'm putting them out and not heard. After years and years of purchasing from them, they have lost a customer as I definitely will not go back there.
Went above and beyond for grooming service
At first I was so scared to take my Pomeranian anywhere as the last time we took her to a groomer she came out with a broken leg. She went in so anxious and scared but petstock Clyde north did such an amazing job at taking care of her and calming her down. They took their time to ensure my Pomeranian had the best experience possible and she was so happy when she came out! Highly recommended for their grooming service! Amazing customer service all around to ensure the best care for your pet! I’ll 100% will be returning!
Pet stock Ellenbrook grooming
Today we had our 4 year old Maltese dog called Charlie, groomed at Petstock Ellenbrook. Ashley and her assistant did a fantastic job and he looks perfect, and she clipped him just the way we like it. Well done, Ashley and partner!
There is always a reason or excuse that they cannot price match even tho it's following all the rules and regulations..
There answer is to just buy online then.
LaTrobe Street Petstock, Ballarat, Victoria. This is a fantastic store. The staff are friendly and helpful. Some great me by name if not clear recognition. With a collection of critters I am in this store probably once a fortnight. Dog grooming, dog food, dog toys, crickets, chaff, sheep pellets, horse food, wormers etc. Dog grooming standards are amazing. Jasper B, the canine, and staff have a home like familarity.
Very poor customer service
Disrespectful, rude and toxic culture. Product not as described. Selling kittens but profiles and foster carers descriptions do not match on several instances. Petstock management, regional management, customer service and rescue group deny accountability and treat customers valid complaint disrespectfully, awfully and illegally. No transparency. Truth tellers are dismissed. Only those with something to hide need to do that. I was not surprised to see poor reviews and the same experience on here and other review sites. Read the staff reviews on indeed.com.au. Confirms an unhealthy toxic culture and same experience all round from a staff perspective. Do not go to Petstock stores. Extremely disappointed.
if you want get yelled and get attitude shown just go to knox city
treated like trash and yelled by manager of that knox place she cutted me in middle of talk no respect i told her no to talk back im older have respect was about fish issue i had if i had seen worst place i wouldnt believed be treated like trash never go again buy anything of petstock knox
Essendo PETstock Giving the run around someone will call me back did not twice then you can come in if not busy. Then last time to busy not taking anyone all this only to get my little dog nails clipped. NOT HAPPY AT ALL
Great store! Love it.
Great store, good selection of pet products at reasonable price. Friendly staff. Very spacious store and lovely selection of fish.
AWFUL customer service with incompetent staff Lilydale Store
I raced in to get some flea drops for my dog and was given Cat flea drops. The blonde girl did not repeat what I said or ask any questions. She asked if I had a membership and I said don't worry about it. I didn't really check as I didn't have glasses. I then get home 30 minutes later to find I have CAT drops. Even my 2 year old grandson knows the difference between a CAT and a DOG. $58! I realised there would be problem so I went to the PetStock website and had a long live Chat with someone who said they would email the manager for me. I get t...o the store and its NO. There are no staff over the age of 18. All poorly trained school girls. The 'Manager' went to ring head office and its no. No receipt means we get to be rude to you. While my husband and I were standing there arguing with this girl, another girl came up and started arguing with us as well. I said, we are dealing with the manager don't buy into this. This did not stop her. This dark haired girl kept arguing with us like it was the high school play ground. All the school girl staff were standing around us with this dark haired girl having a go at us. And the blonde girl 'Manager' not saying a word. Very strange. Very Mental. No exchange, even though it was their error. No exchange even though I told her the exact time I came in the day before (less than 24 hours earlier) and it was on my bank statement. The receipt would be in their bin! No exchange even though he head office told me I could. Worst customer service.
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