I bought hay for my Guinea pig. The next morning I saw my Guinea pig itching excessively and looked in the bag which was infested with mites. I took the bag of hay back the next day to let them know so no other guinea pigs would get infested. They admitted it was mites but tried to say it happens all the time and it's just the luck of the draw sort of thing. They offered no treatment for my Guinea pig either to get rid of them.
Balgowlah pet stock with reactive dog behind counter
Went to use the dog wash with my dog who was on a lead and approached the counter to purchase a coin . Waited a while even though one of the staff requested someone come and serve . While waiting my dog sniffed around the side of the counter where it was greeted with a large dog off lead . Who was clearly Not happy with someone encroaching on it territory. It was very aggressive and the staff came and put it on its lead . No apology just it has food and that was it . When I question that fact it was an reactive dog and should of been on a le...ad in a public place let alone a pet store I received no response at all . I think your staff need a massive wake up as if it had bitten my dog it wouldnt have been the dogs fault. How can a pet store have an aggressive reactive dog off lead behind a counter where the public only find out when it reacts . No sign . If it happens again I will be reporting it to council and you can be fined.
Horrible grooming experience
Lawnton PETstock store QLD - Horrible grooming experience- my little Maltese x was very sore on pick up and couldn't stop licking her bottom when I had a look at her bottom it was all red and burnt it took a couple of weeks to heal with creams, her hair cut was so shocking I was speechless, the groomer was not welcoming to my little girl just grabbed her and started ripping off her collar I had to walk away as I was about to cry I will never put my baby through that again.
Terrible grooming experience - my dog was left with a horrible cut and very traumatised for months afterwards
Altona North PetStock - Terrible grooming experience - my dog was left with a horrible cut and very traumatised for months afterwards. Groomer was disheveled and unprofessional, drinking an energy drink while grooming my dog. He was given a shocking haircut and was left very traumatised afterwards. Took him months to recover and feel comfortable around humans again. Groomer told me my dog had mange, would get very sick and die shortly and that I should visit the PetStock vet onsite immediately. I was shaken up and distresed, and visited their v...et for an exorbitant price to be told he had ticks not mange. After visiting 3 other vets for further opinions I was advised my dog had neither mange nor ticks and his hairlessness was as a characteristic of his breed. Horrible and traumatic experience. Photos attached are before and after the Altona North PetStock groom.
Never follow though with requests so why asked in the first place
Went into Launceston store with cash to buy marine fish food when they first opened was told by a shocked manager oh gosh we don't sell that I must get some in we do have all the other types. I agreed with him and mentioned that I allways buy it at petbarn in Launceston and it would be smart to also stock it. As like most other people I don't normally stop at one item either so to have something people want it makes good business sence.. three years later still no marine food I've since given up asking them to stock it and stayed clear of shop....But the other day while in close proximity I thought why not go in and spoil myself to some fish once again with cash in pocket willing to buy only to be told sorry those fish are on hold for a customer. Shocked I said well there's no sign on the tank. I was then informed they had been on hold around fortnight and he wasn't sure if they still wanted them. I politely asked if he could find out and if they never I would buy them then and now. He went away and never came back. So I selected some tropical fish food which I should have gotten at petbarn out of principal and while at the counter I was informed he could not get hold of the people so would I like to order some in it would take around a week. Umm no thanks why should a paying customer wait for a none paying customer who's had something on hold that long week. I'll never be back and I think with business practice like this neither will many other people I know and also don't know
Rancid Pig Ears (Black Dog)
After purchasing a large bag of Black Dog (Pigs Ears)on Thursday the 29/8/19 from the Parafield store, we found the product/bag to have a strong, bad, rancid oil smell.
Upon returning the product for a refund 30/8/19 at 5pm, the staff were reluctant to acknowledge the strong rancid oil smell coming from the bag, or give a refund.
The manager stated that they always smell like that and she would cut them up and use them at Puppy Play School.
We have been buying Pigs Ear for our dogs for many years and they always love eating them. This time they would not touch them,The product was off.
A refund was evidently given
Petstock Essendon if you care your health stay away!!!
Their selling cat litter product was extremely dusty. Its quality was terrible. I got sick because of that it made whole house dust. I'm planning to complain to council as well. I just threw to the bin in same day but i couldn't rid of that dust from house for a while. Also price was double compare to the other shops with that quality. Such a dodgy place. Stay away
Outstanding customer service
This review should of been done a while ago but better late than ever.
Tomojin at the Balcatta branch is such an Assett to this company, she has an awesome, naturally friendly, genuine, kind personality & gives awesome customer service that deserves to be mentioned.
This level of customer service is often hard to find these days.
Thank you for making my day when I was there & I wish you all the best for your future.
Decent, but not experts
Good for purchasing general items, especially for cats/dogs. However, more specific queries, especially regarding fish, they generally fall short. They do have "experts" in certain areas so if you require more specialised advice, speak to them.
In person, online ... great store.
Great store, products and staff and would recommend anyone to visit Petstock even if it’s just to see what the store offers. I had plenty of questions and no question is too small or too big and they won’t say anything just to appease a customer. My dog enjoys visiting as they are welcome in store which is great and if staff aren’t busy they will spoil your pooch.
They also have Afterpay available which has made a huge difference fo me as the diet I have chosen for my dog this time around is different and a little more expensive ... my woofe...r will be trained as my assistance dog and I only want the best for her as she will give her best for me. I wanted the healthiest diet as possible and was give information on the top brands, no pressure me to buy one brand over another ... plenty of other items to make any pet happy and healthy. Petstock just want a pleasant surprise, it was a great find.
My PetStock experience
I am limited in choice for pet stores where I live (central west rural NSW) and have to travel nearly two hours to my nearest PetStock store in Bathurst. My other option is Petbarn in Bathurst, or a little more closer (1 1/2 hr drive) to me Petbarn in Orange where I mostly frequent if I travel for Pet supplies. I find PetStock has a slightly larger range of products then Petbarn but also have found perhaps their prices are a bit higher. I haven't shopped a lot at PetStock, but the limited times I have been have been good experiences. If I lived...nearer I would utilise PetStock for sure. I am limited for options due to location and distance, but I may prefer PetStock a little more then Petbarn simply because of the more extensive range of products in store.
- Verified customer
I took my x3 dogs to Bacchus marsh pet stock for haircuts. Arrived only to be told the original person whom done the dog grooming had left. Left my dogs told to come back in x3-5 hours there abouts. Went back after the time to come back as they said they’ll ring when, they didn’t, when arrived they where talking near the register, and said they where about to call me. I didn’t lead up my dogs as too many and easier to just carry back to car individually, as they are small dogs, eg schnauzer, schnoodle & shitzu x. I said I’ll carry to car after ...I pay for the haircuts, once back, the groomer had put on very large lead/collar on the schnauzer & the schnoodle. The car was not even 100 yards from entrance, I walked schnoodle and schnauzer and they got off as the collar was too big. The schnoodle ran around cars looking for my car, the groomer trying to catch him, which caused him to run straight on main rd Bacchus Marsh, the taxi bus didn’t slow down and hit him, causing him to have a broken left leg. The owner of Pet stock said they’ll ring ahead to the vets in Bacchus marsh and took me and my injured dog ( shadow ) to the vets. He needed surgery 6 pins and s plate as plastering wouldn’t help. Picked shadow up on the 3/11/18 after x3 days being at the vets. Never ever even got a apology from Pet stock or ask how my dog was from that day onwards . Luckily my dog came out ok after several weeks on meds and plastered to cover dressing. Will never recommend them or buy ever again.$210 for x3 dogs and $1745 later after surgery for shadow . Extremely poor business and have told those whom use this business, avoid.
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