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PetStock Physical store

PetStock Physical store

2.4 from 13 reviews

See the Best Pet Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(3)
(2)
(0)
(0)
(8)
  • Product Quality
    2.8 (9)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    2.8 (10)


Haley

HaleySouth East Queensland, QLD

MITES!!

published

I bought hay for my Guinea pig. The next morning I saw my Guinea pig itching excessively and looked in the bag which was infested with mites. I took the bag of hay back the next day to let them know so no other guinea pigs would get infested. They admitted it was mites but tried to say it happens all the time and it's just the luck of the draw sort of thing. They offered no treatment for my Guinea pig either to get rid of them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNoosa
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Jacinta

JacintaSydney

  • 2 reviews
  • 1 like

Balgowlah pet stock with reactive dog behind counter

published
Return Claim MadeNo
Store LocationBalgowlah

Horrible grooming experience

published

Lawnton PETstock store QLD - Horrible grooming experience- my little Maltese x was very sore on pick up and couldn't stop licking her bottom when I had a look at her bottom it was all red and burnt it took a couple of weeks to heal with creams, her hair cut was so shocking I was speechless, the groomer was not welcoming to my little girl just grabbed her and started ripping off her collar I had to walk away as I was about to cry I will never put my baby through that again.

Product Quality
Customer Service
Return Claim MadeNo
MGK

MGKGreater Melbourne (Metropolitan), VIC

Terrible grooming experience - my dog was left with a horrible cut and very traumatised for months afterwards

published
Customer Service
Return Claim MadeNo
Store LocationAltona North PetStock

John

JohnGreater Melbourne (Inner), VIC

Great customer Service

published

Great customer service and great product range - could'nt be happier with the experince I received in store. The staff member that served me were all over my needs and loved my dog.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOrmond
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tassieboy

tassieboyLaunceston, TAS

  • 8 reviews

Never follow though with requests so why asked in the first place

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationLaunceston
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Grant S

Grant SAU

  • 3 reviews
  • 3 likes

Rancid Pig Ears (Black Dog)

published

After purchasing a large bag of Black Dog (Pigs Ears)on Thursday the 29/8/19 from the Parafield store, we found the product/bag to have a strong, bad, rancid oil smell.
Upon returning the product for a refund 30/8/19 at 5pm, the staff were reluctant to acknowledge the strong rancid oil smell coming from the bag, or give a refund.
The manager stated that they always smell like that and she would cut them up and use them at Puppy Play School.
We have been buying Pigs Ear for our dogs for many years and they always love eating them. This time they would not touch them,The product was off.
A refund was evidently given

Product Quality
Customer Service
Return Claim MadeYes
Store LocationParafield
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Eddy E.

Eddy E.Greater Melbourne (Metropolitan), VIC

Petstock Essendon if you care your health stay away!!!

published

Their selling cat litter product was extremely dusty. Its quality was terrible. I got sick because of that it made whole house dust. I'm planning to complain to council as well. I just threw to the bin in same day but i couldn't rid of that dust from house for a while. Also price was double compare to the other shops with that quality. Such a dodgy place. Stay away

Product Quality
Customer Service
Return Claim MadeYes
Store LocationEssendon petstock
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Karen H.

Karen H.Perth, WA

  • 3 reviews

Outstanding customer service

published

This review should of been done a while ago but better late than ever.
Tomojin at the Balcatta branch is such an Assett to this company, she has an awesome, naturally friendly, genuine, kind personality & gives awesome customer service that deserves to be mentioned.
This level of customer service is often hard to find these days.
Thank you for making my day when I was there & I wish you all the best for your future.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBalcatta
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Imogen

ImogenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Decent, but not experts

published

Good for purchasing general items, especially for cats/dogs. However, more specific queries, especially regarding fish, they generally fall short. They do have "experts" in certain areas so if you require more specialised advice, speak to them.

Product Quality
Customer Service
Return Claim MadeNo

Alison T.

Alison T.Mid North Coast, NSW

  • 3 reviews
  • 1 like

In person, online ... great store.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCoffs Harbour, NSW
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Emma

EmmaCentral West, NSW

  • 22 reviews

My PetStock experience

published
Return Claim MadeNo

michelle.godkin

michelle.godkinCentral Highlands and Goldfields, VIC

  • 10 reviews
  • Verified customer

Dog grooming

published

See all PetStock reviews

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