Excellent customer service who know there products, clean easy store to shop around in, lots of room no cramping well stocked, lots of choice to choose from and great prices Show details · 1
We took our little Spoodle dog, Coco into Petstock to be groomed, the lady was very friendly and helpful, Coco was a little scared but she handled it very well. She also did a great job of grooming her and she was a very happy dog when we picked her up. Show details · 1
My dog looked absolutely adorable when I picked her up. The staff did exactly what I asked them to do. They were so kind, friendly and professional. My dog is very timid but the staff were very gentle with her. I have recently moved to the area and I will definitely be taking her back to this store. Show details · 1
Reviews with attachments
Great service, staff are really knowledgeable and always very helpful. Show details · 1
I had such a wonderful first experience! Jonathan was incredibly knowledgeable and helped me choose the perfect food for my new puppy. As a first-time puppy owner, I really appreciated all the guidance and information—it instantly put me at ease. He went above and beyond with his service, even helping me carry everything out to the car, which was… Read more · 1
so kind. The girls in the store were all just as lovely and helpful too. Jonathan is a real credit to the store. Thank you for such a welcoming and positive experience—I’ll definitely be back! ✨
My dog has been groomed regularly here for about a year. I've always found the staff to be courteous and helpful. My dog always comes out happy and smelling fantastic. Show details · 1
The team are always lovely and my dog looks great after being groomed and pampered Show details · 1
I would recommend Petstock to anyone for pet needs. Petstock Dubbo is a large store with friendly, helpful staff. I was looking for a 180cm dog leash which the staff member located straight away and was exactly what I wanted. I had shopped around at other pet stores but they didn't have the variety which petstock had and the prices were ridiculously high at other stores. I would definitely shop again at Petstock. Show details · 1
My dog had the best haircut Love it Thank you Good price Greeted with happy staff Show reply
Amazing!! Would 100% recommend. Louie and Amanda were so helpful. Their knowledge abundant and vast. Honest about what they stock and don’t stock. Helpful with carrying the dog food to the car. I would much rather go in-store here than shop online. Thank you. Show details · 1
Very professional and easy to book online Lovely staff Great with pets Good value prices Show details · 1
Parking is easy out the front of the store Staff are professional and friendly Best dog grooming in Bunbury by far Hollywood services for your pets and great prices Show details · 1
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Great help in finding a dog food alternative or similar to what i usually buy, as it is not stocked here. Show details · 1
I went into Goldman's Cessnock for the first time yesterday, and was absolutely impressed and excited to spend time there, getting to know the staff and how they could help me with the Mini-Equine program I will be running on behalf of the Kids' Foundation. The staff could not have been more interested, or helpful, and the set up of the store was… Read more · 1
possibly the best produce store I have ever been in. Even though it's an hour away from me, it will be worth the trip for the expertise and kindness of the staff. Thank you for making me feel so welcome!
Thank you so much! Friendly staff and perfect schnauzer cut which is hard to find! Show details · 1
A huge thank you to the grooming team at Petstock Ballarat for taking such wonderful care of my girl, Eva! She always comes out looking absolutely beautiful and smelling amazing.It’s so reassuring to know she’s in such kind and capable hands. Eva can be a bit nervous, but the groomers are always so patient and gentle with her. We couldn’t be happier with the service and the lovely way they treat her every time. Highly recommend! Show reply
Our trainer Dougie was fantastic with our puppy, Lola bonded well with him and she was always excited to see him each lesson... Show details · 1
Friendly helpful staff... luv the dog bathing area. Even has towels included!!!!!! Super easy n safe. Store is not too cluttered which i appreciate. You've gotta visit!!! Show details · 1
Latest follow-ups
I was greeted by the store assistant as soon as I entered the store. She knew her products and where to find them. The transaction was speedy and I got reward points. Show details · 1
Follow-up · The latest purchase went as smoothly as the one reviewed. The assistant is ready to help and knows the stock well.
It was the first time I had been in this store and the staff gave a friendly greeting and answered my questions about some chicken feed I wanted to buy. They had a great range to choose from, including the Seedhouse brand that I like to feed my… Read more · 1
hens with. Checkout was easy and they have trolleys to take things out to the car. Will definitely visit here again.
Follow-up · The prices are reasonable, otherwise I would not have purchased my chook feed there. I normally purchase my feed at a rural supplies place out past Brighton, but this store's longer hours of opening make it a lot more convenient for me to shop there. Other pets? Didn't really look. Parking was fine. Ample parking in front of the store or around the side.
The Melrose Park store had what we were looking for. It was just a quick visit. My dog was recognised by a staff member who used to work at the Allenby Gardens store. I think it is because my dog has a thing about watching the eftpos giving the okay. Show details · 2
Follow-up · It was mid morning Tuesday the store was fairly quiet. The parking was pretty easy to get in and out considering all the roadwork going on in the area. My dog was happy to get his Blackdog duck jerky , so was I because the Petstock sales assistant price matched with a competitor who had them on special. Melrose Park and Allenby Gardens are the stores I go to most. Always good range and service.
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In-depth reviews
Petstock Vet Essendon used to be good but emails dated 4/4/26 and 8/4/26 have not been responded to even with an escalation to the Practice Manager. Lodged a complaint to support on the 8/4/26 and the unhelpful response dated 10/4/26 was that one email was in the junk folder and the other email (which email??) will be responded to shortly but as… Read more
at 18/4/26, no response received. Also support have closed off the case 10/4/26 without any further action. This customer service or complete lack of customer service, is not what customers should have to experience. I incorrectly stated the emails went to essendon@petstock.com.au which may have caused the issue but I hope their direct customer service with pets is not also, non existent.
Update 21/4/26 I have now verified all emails went to essendon@petstockvet.com.au which is the CORRECT email address. Now seems Petstock support 'dropped the ball' and provided miscommunication making the issues worse. Thankfully, the Practice manager (not sure if I am permitted to provide her name) has resolved everything and I will be changing my review from 1 star to 3 stars thanks to her.
I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more · 1
without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.
The Petstock Fitzroy store has a very good product range and store layout but more importantly in some respects is the exceptional customer service team. The whole team embrace true diversity, in ALL forms not just gender and that goes for everyone; the humans and our animals. They have created a culture of inclusivity for everyone which is… Read more · 1
authentic and genuine. It doesnt matter which team member answers the phone or greets and assists in store, it is a good, consistent and uplifting experience.
They always go above and beyond to assist me or my partner regardless of it being instore or via the phone or an online order. On one occassion when the Petstock website was having technical issues which delayed my order.... they called and apologised and explained that it had caused the delivery deadline to be missed but assured me that it would be ok because Eugene had offered/decided that he could drop it off on his way home. I couldnt believe it but was very thankful as it was pooring with rain and my dog had none of his Prime100 left - a situation that our dog had called an emergency!!. But Eugene saved the day by being so genuine and caring and assuring me, that the bonus was being able to see Zeus dog who greets him with the signature move we call the full body wriggle.
One of our online orders included name tags for the dog but couldnt include the message so Eugene called and asked me what I would like engraved - after hearing that our dogs nickname is HRH Zeus and getting a good laugh... we love how every online order is now delivered with a beautiful illustration done by Eugene on it. One of these master pieces takes pride of place on our fridge.
Highly recommend them for instore visits or saving as local online store.
Recent reviews
Very impressed with the Dog Groomers at Waurn Ponds Store. I took my very overdue Cocker Spaniel, (Marley), for a full groom. They were very accommodating; fitting her in at very short notice. Did her problematic nails so well and told that I could bring her back anytime without an appointment for her nails to be trimmed. As for the haircut, she… Read more · 1
looks like a glamour queen and acting like a puppy again. Renewed energy! As for pricing so reasonable.
Went for first time greeted by staff soon as entered then looked around,then inquired about flea and worm treatment got lot good advice ,fair prices and quality stock definitely go back and recommend pet stock to others Show details · 1
The ladies that do the grooming at Petstock Chelsea are fabulous. Friendly and super patient with our shy dogs, they always make us feel comfortable leaving them. Both dogs come back smelling fresh, with shiny coats and trimmed nails. These groomers are the best we have ever been to. Show details · 1
Benson is so well looked after at doggy daycare & so well-groomed after his grooming visits there as well. Staff are friendly, knowledgeable & go out of their way to help. Show details · 1
The Bunbury branch was quick and helpful with a wide variety of products available to the public. Prices are fair and would definitely recommend the friendly informative staff and clean store. Show details · 1
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Hi David, Thanks for taking the time to leave us a… Read more (+1 reply)