Philips Jamie Oliver HomeCooker Questions & Answers

Hi Mika, Thank you for sharing this with us. The ERR is a sign that an error has occurred. Because of this it's best to have the appliance checked by a service centre authorised by Philips. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or via Whatsapp on +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST). They'll be happy to help!

Kind regards, The Philips Australia Team

Hi there Deb, Thank you for reaching out. We're sorry to hear your HomeCooker has stopped working. We advise that you contact our dedicated product team to help you out. You can reach out to them directly at 0800 658 224 for New Zealand, from Monday - Friday: 09:00 am - 09:00 pm or at 1300 363 391 Australia, Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be more than happy to help you out. Take care!

Kind regards, The Philips Australia Team

Hi Kathy, Thanks for your question. We can imagine that you wish you start using the Jamie Oliver HomeCooker very soon. You can find the manual here online: external link  If this does not help, or you need our assistance, feel free to reach out to our product team. You could contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST.

Kind regards, The Philips Australia Team

Hi Carol. Thanks for your question. We indeed have a recipe book which makes preparing delicious meals in the HomeCooker as easy as possible. These are exclusively created by Jamie Oliver, and should be included when you purchase the HomeCooker. You can reach out to our colleagues at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST) for information about the recipe book, and ordering it.

Kind regards, The Philips Australia Team

The pot is stainless steel

Hi Wessam. Thank you for your interest. The inner pot is indeed stainless steel, like mindy81 mentioned. :-) Kind regards, The Philips Australia Team.

Hi Maarten,

We'd like to help you! Could you please share your contact details and your home address with us in a private message?

We'd love to send you a recipe book, Maarten!

Kind regards,

The Philips Australia Team.

Dear Philips Australia Team, I send you an e-mail about 2 weeks ago, did not receive a reply - please share direct e-mail address. Thanks

Dear Philips Australia,

Did not receive an reply upon my e-mail.

Mmm..unless several attempts to reach out to Philips...the Philips Jamie Olivier Slow Cooker is still in its package.

Too bad that Philips is not able to provide the cooking time/temperature for basic dishes....

Hi there, AnikahA. We're glad to hear that you have been such a fan of your Jamie Oliver Home cooker for the past years. We could imagine that you wouldn't want the convenience to stop here. We'd definitely like to find out what we could possibly do to get the HR1050/90 running again like before. It would be best to contact our customer service on +27 086 108 4456, they would be able to look into the best possible local solution.

Kind regards,

The Philips Australia Team

Hi Mary, that sounds unfortunate. Could we have you reach out to our team to check this? You can reach our Australian team at 1300 363 391 and our team from New Zealand at 0800 658 224. Thank you!

Kind regards,

the Philips Australia team.

Hello Tony. Sorry to hear what happened with the unit. We would recommend to reach out to our colleagues at 1300 363 391, option 2. They should be able to assist you further.

Hi, I'm actually in touch with Phillips about the same problem. It just stopped stirring one day. When they get back to me I'll let you know what they said and will give you their contact details. I wonder if this is a common problem with the Jamie Oliver Phillips HomeCooker?

I'm sorry I cannot help with your dilemma. All I can say is a really simple obvious thing in that just make sure you haven't turned it off by mistake ! Hopefully Phillips can help you

Thank you, I will really appreciate it.

Hello Marshe, thank you for your question. Concerning this strange occurrence we would like to advise to contact us directly through telephone. Seeing that you're based in South Africa, we would recommend using this phone number: +27 086 108 4456

We hope our South African team is able to get you stirring like before again. :)

Kind regards,

The Philips Australia Team

Hi again, it's good Phillips got back to you. They haven't replied to me!

Hi,

My one had the exact same problem. The stirrer stopped working. What do I do???? I'm based in Sydney.

Thanks

The cooker button marked with an arrow is the on/off button for the stirrer

Ha ha, duh! I'm so silly, it would help if the cooker came with instructions though!

Hi Susie. Thanks for submitting the question. If you still need the user manual, you can check it out here:

external link 

Well it's probably not recommended and it's certainly not in the instructions that you can. It's a stainless steel pot and the stirrer is a heavy duty plastic and the top temperature is 230..hope this answers your question

Hi Candise,

We do not advise to use the Home Cooker for deep frying, it can only be used for frying with thin coat of oil.

Thank you.

No scales or recipes. Quite a different machine to the Bellini, this one does no chopping. One models is sold boxed with a separate machine that will slice, shred and grate, but not chop. I bought this because it is wide and shallow enough to actually brown food, something Bellini (and Thermomix) do poorly.

If your budget stretches to it, have you looked at the Tefal Cuisine Companion? Don't know anyone who has one, but it looks interesting. It appears to combine the features of the Philips and the Bellini/Thermomix, though how well it does this I don't know.

I can't give you a one size fits all because different types of rice and pasta need different amounts of time - refer to the packet instructions for timing. That's why the instructions aren't included in the cooker - it varies a lot.

I'd salt and boil the water, lower basket in, add pasta and cook for the amount of time it says on the packet (check for doneness a minute or so before your time is up). When done, lift the basket out of the water or it will keep cooking. Note: pasta needs to be fully immersed in the water.

Rice is similar but you will need to have the lid on, I guess. I use the absorption method for rice so I don't do it in the homecooker.

Steamer: have plenty of water in pot so that it doesn't boil dry, once it's boiling, add steamer trays and lid. Make sure there's enough space around each piece for steam to circulate freely.

*If it starts boiling over, turn the temp down. Trial and error at first, as with everything. Would write more but character limit.

Thanks for the info Ursula.

Hi Kathymm62, thank you for your enquiry. You can find a lot of basic recipes, a blog and several YouTube videos on our website: external link . You can also check the FAQ on the website, under the section "Use and Learn" you will find a list of different products and their steaming time, temperature, amount of water in the pot, et cetera. (see: external link 

Hope this helps.

Kind regards,

The Philips Australia Team

I haven't had any experience with airfryers, but no, I don't think it would get hot enough. I think that an airfryer would involve the movement of superheated air within a chamber, so, no... none of that kind of cooking going on there.

Thanks a lot!

Hello Akireh, you can heat and cook with the Jamie Oliver HomeCooker and It has a constant stirring function. Follow this link for more information: external link . With the Philips Airfryer you can easily fry, bake and roast. You can find all on our website: external link . If you have any further questions feel free to contact us: 1800 302 535.

Philips Care Team

No. It is a hotplate with a central rotating device which comes up through the centre of the custom-designed saucepan to rotate the stirring arm (you can only use that particular saucepan of course). The hotplate has a handful of temperature settings, none of which corresponded with the actual temperature produced by my unit. The stirring arm did not actually touch the bottom of the saucepan (no matter how well I tried to ensure it and the saucepan were seated in place) and therefore left a layer of unstirred food to burn to the bottom of the pan.

I no longer having this cooker, having sent it to landfill. It was one of the worst purchases I have ever made and I was amazed at how disinterested Philips were in dealing with it.

Hi,

The Philips Home cooker doesn’t have any Scale to weight the food.

Kind regards

The Philips Australia Team

I am not sure Gemma, ask Phillips. But i think of it as a very hand cooking pot! and that is all. If you want something that does it all save up and buy a Thermomix.

Hi Gemma, I don't agree with the Thermomix - I think it is a glorified liquidiser. I have cooked all sort of cuisines using th JO and have had great results. I highly recommend it because it is an amazing tool - you will not regret it. I use the tower each day as I love salad and I can do all the preps in seconds. Do give if a go and buy from a reputable dealer so you have peace of mind. Give the Thermomix a wide berth as you will regret it - to make delicious soups you must roast your veggies first

No "satisfaction guarantee", and as you have seen Phillips make no attempt to remedy the problem, they simply deny that a problem exists. Part of the reason for the variation in reviews may be that some units have a problem with the stirring paddle not sitting flush against the bottom of the pan, leading to food burning onto the bottom. It may also be a matter of differing expectations. I chose mine because it supposedly (according to Phillips reps on this site) had very precise temperature control. It actually has only limited choices of temperature level, and the temperature it reaches is not the one indicated.

Honestly, you are far better to spend your money on good quality saucepans and just skip the self-stirring aspect. It's an appealing idea, and I wish it worked properly, but in the end this is just another fairly large appliance to store in your kitchen without providing any meaningful gain in cooking function.

Good luck.

Gemma, indeed many people love our HomeCooker, others less so. The only way to really know is to experience it for yourself. The appliance comes with a dedicated recipe book made by Jamie Oliver and these meals always come out perfectly. From our experience, you’ll then find yourself experimenting with some of your other favourite recipes and see if the HomeCooker makes them easier to cook or even nicer to taste. Philips Team.

Sorry, but my JO burned the potatoes to the base, following exactly the recipe for rosemary potatoes in the Jamie cookbook twice !! I was so sure I must have done something wrong the first time!! The crust stuck to the base and burned, while the potato was colourless and unappealing.. I also find that the stirrer does not function well. I took a picture of 3 coloured layers (onions carrots and zucchini) as they were just pushed to the outside of the bowl, building up until they eventually fell over the paddle/ stirrer.

I had more sucess with a soup recipe, but overall am very (expensivelg) disappointed

No clue, sorry. My HomeCooker has never worked for anything except a passable rice pudding. Philips don't seem willing to acknowledge the inaccurate cooking temperature problems and the fact that at least some of these machines leave a gap between the stirrer and the saucepan so that a layer of food goes unstirred and just burns to the bottom of the saucepan.

You can find more recipes in the App Store under Home Cooker. Be patient with yourself - you can convert any recipe that you would normally cook on the stove to the home cooker. I usually start with browning my onions, garlic etc on 250 then add my meat etc and I let most recipes good on a gentle simmer ( this is normally on around 120) you need to keep an eye on it the first time you cook a new recipe but after that it is easy. I have slow cooked and normal 1/2 hr cooking and love the machine. Made Maggie Beers soft Polenta and it was yum

Linda, we're afraid the Home Cooker will not make mashed potato. It can boil of course, but won't mash. There are a certainly a few complaints about food sticking to the bottom of the pan, but we can tell you that it is not a common issue at all.

We try not to compare our HC with the Thermomix as they are quite different in what they can do (and the price!).

Pls use this link as an example of what can be made in the Philips:-

external link 

Also, FYI, you can buy a Home Cooker with or without the cutting tower.

Linda I wouldn't buy it for the tower. As a cooker I haven't found sticking an issue but I do season all my cookware with oil regularly.

linda look at the bellini i have it and love it it is affordable if you are after thermamix style

I don't have any issues but I do use a slash of olive oil each time. I always season my pans when i get them too Oilve oil). Hope that helps.

Have you tried soaking in white vinager then adding bicarb it cleans beautifully for most burns