Philips Lumea Prestige IPL BRI956/60 Questions & Answers
Verified
Hi, I bought my IPL BRI958\60 I charged it full and after one use the battery died I didn’t even use more than 30 flashes what could be the reason the battery is damaged or it has some kinda issue please tell me the reason
Hi Anila, thanks for your question. We're sorry to hear that the battery of your Lumea device didn't last very long. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi, I accidentally left my Lumea charging for a few months. I’m concerned this will cause issues with the battery. It turns on ok but I haven’t used it again yet. I should probably ask this question once I’ve tried to use it but I just wanted to know whether to expect issues with the battery now.
Thanks for your comment, Rachael. We can understand your concern here. Indeed, we can only answer this question after you used it again. That being said, it shouldn't do much harm to your battery.
Kind regards, The Philips Australia Team
Can the Lumea prestige 1956 be used with a US power adapter?
Can i use while the sensor has a crack?
Hi there, thank you for reaching out to us with your inquiry. We recommend that you do not use the device if the skin color sensor is cracked or broken. Please know that my colleagues and i are happy to help you resolve this issue. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ)
We hope to speak to you soon.
Kind regards, The Philips Australia Team
If I've been through laser hair removal, will BRI956 still work? My hair isn't as concentrated as before, it's more sparse. Can BRI956 still sense my hair?
Hi Stephanie, thank you for reaching out. It's unfortunate to hear that you're experiencing issues with your Lumea. We recommend you to contact our product team via: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. As they could assist you the best way.
Kind regards, The Philips Australia Team
Where can I buy the Philips BRI956/60 in the united states
I just got BRI956 I used it 4 times so far the third and forth usage was extremely disappointed. I have two issues about this device and I'd be happy to assist me. 1) in third usage the battery lighted orange. I plugged the device and immediately the device charge was completed " white lights lighted continuously". 2) Also, the third and forth usage, the lights of ready lights white but the flash isn't working I mean no flash. Please help me with solutions I live in Saudi Arabia and I bought it from Saudi Arabia
It sounds like it is not charging properly. I would keep it plugged in for 2 hours and see if it works then. Sometimes it is the battery that is at fault. If you bought it within the last year it should be fixed by the company free of charge.
Here, in Australia, we have 2 years guaranteed. So contact the place you got it from and have them fix it.
I also do an internet search with charging issues and your model to see if others have had problems.
Hope it works again soon!
Hi Mona. Thank you for your question. You're correct the battery light starts flashing in white whilst having your Lumea on charge. The orange light is just to indicate the battery is running low when it is in use. Fully charging the battery takes up to 1 hour and 40 minutes, but there is no indication light that will show you when it is fully charged. Regarding the flashing not working, this can be caused by multiple things, such as no proper contact with the skin or if the attachment windows aren't clean. In order to have this investigated, we recommend getting in contact with your local team. You can find their contact options here: external link . Kind regards, The Philips Australia Team.
What’s wrong with my device?
The ready to flash indicator is working but when I press the botton, there is no flash???
Hi there, Thank you for asking your question here. We're sorry to hear your Lumea Prestige doesn't seem to be working properly anymore. We'd like to see how we can help. Does this occur when the device is pointed towards the skin, as if you're going to use it, as well? And this may sound obvious, but have you made sure the Lumea is fully charged? In case these tips don't make a difference, would you please contact our Customer Service Line? Our colleagues can be reach on 1300 363 391 (Australia) or 0800 658 224 (New Zealand) and they would be happy to assist you further.
Kind regards,
The Philips Australia Team
