Philips Soleplate Cleaning Stick GC012 Questions & Answers
VerifiedMPN: GC012
Hi. I have used this cleaner once before and it worked ok, although a little smelly. This time I did the job outside and had no problem but it didn’t clean completely. I used a piece of rough towel and repeated the process many times but there is still some brown gunk on the plate. Any more hints please Philips? BTW it is a wonderful iron. Marg G.
Hello, thanks for taking your time to write this review. We're sorry to hear about the brown gunk on the sole plate. We'll gladly see how we can help with this. Please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST, so we can have a closer look at the issue.
Kind regards, The Philips Australia Team
Thank you for your response. However, I seem to have succeeded now and the sole plate looks pretty good. I heated the iron again and applied more of the cleaner and rubbed hard with the piece of towel. I guess I had left it too long before attempting to clean it. Lesson learned. Thank you again.
Great to hear that it's worked out. Should you still have any questions, don't hesitate to reach us through the information mentioned before.
Kind regards, The Philips Australia Team
Are the fumes omitted when using the cleaning stick harmful? I felt like I was choking as I was breathing them in and I feel sick and generally unwell now. Please can we have an answer to this?
They’re so toxic smelling aren’t they Zoe! This exact thing happened to me and I was surprised there was no warning on the packaging. I had to air the entire house out.
Really?? I don't recall the fumes being very noticeable at all.......very strange.
Hi there Zoe, This is something we don't want to take lightly and it deserves to get looked into. We hope you're OK now? We'd like to forward this to our product specialists, so they can investigate this further. Would you mind sharing your phone number and email address via Private Message? We'll then make sure someone of our product team will look into this at the earliest.
Kind regards,
The Philips Australia team
Can someone please tell me how to use the cleaning stick? The instructions on the back of the pack are next to useless. Do I rub the stick onto a hot iron? I tried this and then wiped it over with a slightly damp cloth but it did absolutely nothing at all - very disappointed!
Hi Allyson, thank you for reaching out to us. Please find the instructions for the Soleplate Cleaning Stick here: external link Please let us know if you have any further questions. We're happy to help! Kind regards,
The Philips Australia Team
Hi, are you able to tell me whether the fumes that are released by the cleaning stick when it is applied to the warm sole plate of the iron are harmful?
I cleaned the iron plate in an open area that is well ventilated. I took precautions because it is still a cleaning product and you are melting it, therefore releasing the fumes. Just go to the Philips website and contact them for more enquiries about their product.
A very valid question after a traumatising experience with this product today... intersting to see no response from Philips and no precautions on the product itself advising to use in a well ventilated area.
Get an answer from our members and Philips Domestic Appliances representatives
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