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PhoneBot Online store

PhoneBot Online store

3.4 from 29 reviews

Reviews

(16)
(2)
(0)
(1)
(10)
  • Incentivised Review Yes (0%) · No (100%)
  • Customer Service
    3.8 (13)
  • Job Satisfaction
    3.5 (8)
  • Product Quality
    3.9 (26)
  • Return Claim MadeYes (5) · No (18)
  • Shipping
    4.4 (16)
  • Warranty Claim MadeYes (4) · No (16)

Fast delivery

published

Received what I ordered today. I would say the phone is scratchless and battery is showing 90% health. Free case and glass on the top of the screen as well.

Customer Service
Job Satisfaction
Product Quality
Shipping
Product PurchasedApple iPhone 8 Plus 64GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback


No problems at all. 5 stars

published

great price on an iPhone x bought 2 days ago which arrived today. Helpful staff answered all my questions on fb. Good work guys. Will recommend to family and friends.

Customer Service
Job Satisfaction
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedApple iPhone X 256GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback Luke

Salsax

SalsaxSydney, NSW

  • 4 reviews

Phone never arrived

published

I ordered an iPhone 8 plus for my son on 6th December 2019 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
PhoneBot
Adam Z.PhoneBot

We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.

Best Regards,
TeamPB!

Salsax
Salsax
PhoneBot
Adam Z.PhoneBot
Jo

JoPerth, WA

  • 5 reviews

DO NOT BUY

published

It may be great if your phone doesn't need a repair. My phone was defective from the start and they've had it for nearly 4 weeks and I can't get a answer from them. No customer service at all. I wish I never bought from them.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Dawg

Dawg

  • 2 reviews

promised goods not sent

published

I received the refurbished phone later than promised. The screen saver had a bubble in the middle of the screen. Phonebot promised to send a charger and cord. They never arrived.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PhoneBot
Adam Z.PhoneBot

Hi. Please send us an email on support@phonebot.com.au with your order number. Will send the charger and 2 x cables as a goodwill. Apologies for the late shipment


Alex F.

Alex F.Greater Melbourne (Inner), VIC

  • 2 reviews

Rip off

published

I ordered an iPhone 7 that was supposedly Grade A. When it arrived it was slow to boot up, did not make calls, did not record sound to video, etc. I emailed Phonebot and they asked me to post it in for a refund which I did. They then stopped replying to email and messenger and the phone number listed goes straight to message bank. Do not shop here unless you want to get ripped off.

3 comments
PhoneBot
Adam Z.PhoneBot
Alex F.
Alex F.

Hi, I sent the phone on the 8th of December via padded mailbag which does not provide a tracking number. I will be happy to take the reviews down once the phone is received by you guys and an outcome is arranged.

PhoneBot
Adam Z.PhoneBot

Gday mate. The replacement device has been mailed to you today. Let us know if eveything works well
Have a good one


Beware dodgey phones do not buy

published

No good at all the phone looks good but speaker doesn't work tried to charge me extra for a case that was ment to be included when ij rang up to complain that just hung up on me 400 dollars down the drain

Customer Service
Job Satisfaction
Product Quality
Shipping
Product PurchasedSamsung Galaxy S8
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Arrived within 2 days

published

I ordered this phone on a Sunday and it arrived on a Tuesday. Also I got a free screen protector, free phone case and its in perfect condition. I paid aprox $600 for an iPhone 8 Plus which is a great price.
I definitely recommend this for anyone looking for low prices and a great phone fast!

Customer Service
Product Quality
CJD

CJDPerth, WA

Got exactly what I expected

published

Bought a Grade A Samsung Galaxy Note 8 and other than some dead pixels (pictured) it is perfect. Want for the free standard delivery and it was dispatched on a Monday from eastern states and arrived in WA the next day. Would whole heartedly recommend.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Khadra

KhadraSYDNEY

  • 6 reviews
  • Verified customer

Great Customer Service

published

I ordered iPhone 7 (128gb) but the colour I ordered was out of stock.They did offer me free upgrade to iPhone 7 (256gb) the same colour,The phone was delivered to my address 2 days after I accepted the free upgrade and it was even better than described.highly recommend this company.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 128GB
See all answers

StamenG

StamenGMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Extremely disappointed!

published

Bought "as new" and expensive iPhone for my daughter's 21st birthday. Two days later the order was cancelled and reimbursed. In the meantime I bought a case and screen protector which have no use now. Cannot express how disappointed we are!!!

Customer Service
Job Satisfaction
Return Claim MadeNo
Product PurchasedApple iPhone 11 Pro
See all answers

Scam company

published

Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.

Customer Service
Product Quality
Return Claim MadeNo

Super fast delivery and awesome product

published

Was unsure if this was a legitimate buisness at first but phone bot was quick to rrspond to my emails and even gave me a free upgrade at no cost, would definitely uae them again!! 10/10

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 16GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks mate :)


Very kind service and trustworthy

published

Needed to replace phone purchased online, instore staff were very kind and went the extra mile to help transfer photos etc. They were able to replace the phone right away. Recommended.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Lloyd S.

Lloyd S.South East Queensland, QLD

Samsung S8 great condition

published

Phone arrived fairly quickly and is in as new condition & working well.
Easy site to use & experience was hassle free - many thanks!

Oh . . and the price was very good and a has a 6 month warranty

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps for your feedback

KTee

KTeeSouth East Queensland, QLD

Top Product & Customer Service

published

Purchased an iPhone refurbished. Excellent phone! Had problems choosing so spoke directly by phone, they fell over backwards trying to hel. In the end purchased and I'm so happy with this phone and the extra warranty.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Massive disappointment

published
Product Quality
2 comments
PhoneBot
Adam Z.PhoneBot
Kevin S.
Kevin S.

well If "A grade" phones come with a brand new battery (according to your own website) I don't understand why mine came with an old battery. anyways, I appreciate the time for an answer and the fast refund.Still disappointed. cheers


Jase

Jase

  • 2 reviews
  • 4 likes

As described mint Samsung Galaxy Watch LTE!

published

Adam over at PhoneBot is running a class online business setup sms updates, tracking, support you name it they have it. The Samsung Galaxy Watch LTE I purchased is as new at a fraction of the price. Can't recommend them enough!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch 46mm Cellular
See all answers
5 comments
PhoneBot
Adam Z.PhoneBot

Have a good one Jase

Jase
Jase

Hey Adam, I'm After an S10 Plus SM-G9750 International version if you get a hold of some let me know.

PhoneBot
Adam Z.PhoneBot

Ok no worries. 128gb or 512gb?


Purchased through Catch

published

Purchased iPhone 6 refurbished A grade through catch, easy process.
Phone had a few marks and scratches but was okay. Was a Christmas gift for my child. She didn’t mention for months that it was glitchy and has some functional problems (likely she didn’t want to seem ungrateful), which were there from the start. When I contacted Phonebot they were ultra unhelpful. Would never purchase through them again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Good customer service

published

Easy ordering, honest and not a rip off. It was referred to me by 2 friends of mine and the service is excellent. I ordered a ‘like new iPhone XR” and was sent a brand new one for the same price. Thank you guys I will definitely be telling all my family and friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Awesome enjoy your new device


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