??!
1 photo
PhoneBot Online store

PhoneBot Online store

3.8 from 45 reviews

Reviews

3.8

45 reviews
5
(29)
4
(2)
3
(1)
2
(1)
1
(12)
  • Customer Service
    4.1 (24)
  • Job Satisfaction
    4.3 (14)
  • Product Quality
    4.1 (39)
  • Return Claim MadeYes (4) · No (32)
  • Shipping
    4.4 (26)
  • Warranty Claim MadeYes (6) · No (29)
Previous
Next

Reviewer Photos & Videos

  • More
YvonneC

YvonneCSouth East Queensland, QLD

  • 2 reviews

Fantastic customer service

published

Purchased an iPhone 6S, so easy to navigate the website and order (even for an internet dummy like me), so pleased with the phone, exactly as described.
I had an issue with the delivery (long story but all my fault), the customer service was fantastic, they managed to track my phone and organised for it to be delivered to my home address. While this was happening, they phoned me every day to update me, even on the day it was delivered to check I had received it. Would recommend this company 100%, they couldn't have been more helpful.

Customer Service
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 32GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
Steve

SteveBrisbane, Queensland

  • 6 reviews
  • 1 like

Phonebot is great!

published

Brought a Samsung Galaxy S10+ from phonebot online, phone was "open box" grade.
Purchased online Monday night & phone was delivered to me in Brisbane at 2pm Wednesday by Toll.
Phone was in perfect condition with all genuine Samsung accessories included in box.
Great price, lightning fast delivery time, perfect phone condition!
Highly recommended company by me.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedUnlocked Mobile Phone
See all answers
Ray

RayIllawarra, NSW

  • 2 reviews
  • 1 like

I’ll return

published

I’ve always been sceptical about buying a non-brand new phone but I could justify spending over $1k on a new iPhone. I bought an iPhone XS from the phonebot online store a few weeks ago. It was graded ‘like new’ and sure enough it came like new.
It was so much cheaper than buying a new phone plus Phonebot was offering cash back through ShopBack so I got an extra $40 back which was a bonus.
No issues as far as I’m aware of, probably won’t ever buy a brand new phone again!

Customer Service
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedApple iPhone XS
See all answers
Electronics & Computing Shops

Find out how PhoneBot Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
LUCAS W.

LUCAS W.Central Highlands and Goldfields, VIC

Great service & great phones

published

Website was easy to navigate.
Great range of products with accurate descriptions in fact phone was actually better than described. Phone arrived in 4 business days it was well packaged with screensaver & cover already on the phone which was a nice touch.
I would highly recommend PhoneBot to anyone looking for for a great phone at a great price. Well done guys!!! Thank you!!!

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS Max 64GB
See all answers
Daimo D.

Daimo D.Goulburn Valley, VIC

This business is excellent!!

published

I first enquired about a Samsung phone advertised and had some delays with shipping but Shazz really helped by offering me a better quality phone at a $50 discount and personally took care of the purchase and packaging. I even scored some free accessories just because Phonebot are so keen to leave their customers with a positive experience.
Knowing a company is willing to work with you side by side through a dispute or resolution really provides confidence and will ensure my return business. Thanks Shazz

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMobile Phone
See all answers
Mitch P

Mitch PGreater Melbourne (Outer), VIC

  • 4 reviews

Great prices

published

Amazing place with fantastic prices on high end phones. Received Like brand new phone and can not tell it has been refurbished . Very friendly prices and great customer service. Will go there again

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
See all answers
Jo V.

Jo V.Greater Melbourne (Outer), VIC

Excellent! Better than I expected!

published

Condition great, better than I expected. Such a bargain. Fast delivery too. Overall extremely happy with the purchase. They threw in a bonus case too which I was extremely grateful for.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Great phone great service

published

Lots of information on the website, straight forward, order was easy, delivery was over long weekend but came as quickly as it could. Loved the addition of clear case, screen protector and charger.

Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
See all answers
Beagle

BeagleSouth West, QLD

  • 2 reviews

Disappointed with slow delivery

published

Arranged to have phone delivered via express after the model I purchased was now not available (?). Waited for six days and nothing, no tracking number supplied. Contacted me to say that post office was the cause

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS 256GB
See all answers
Electronics & Computing Shops

Find out how PhoneBot Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Excellent customer service

published

Had issues twice with my phone and Phonebot resolved both issues in a very professional manner. Postage cost was reimbursed too. I’m very happy with my phone now. Well done!

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPhone X
See all answers
HLH

HLHSouth East Queensland, QLD

iPhone 8+ arrived with cracked screen

published

Screen was badly cracked on unpacking. Phonebot would not accept responsibility. I had to pay $15 for return & $70 to have repair done. I had to follow up after calls when they failed to call back when promised. I said I wasn’t happy with the service and would be giving a bad review which apparently they were surprised !!! I would avoid this company at all costs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus
See all answers
Xtreme

XtremeCanberra 2600, ACT

A Happy Customer!

published

Genuine Samsung Note 8 LED Case, awesome pricing, free and fast shipping. Experience has been excellent so far, will be ordering another case from you soon and recommending you to my friends. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Sent wrong ipad case and hopeless customer service

published

Sent me wrong version of Belkin ipad case (wrong model number, for older ipad), but customer service don't seem to think this is an issue! Struggling to get them to acknowledge let alone arrange return post and refund. AVOID! Was good price but I should have gone with reputable store.

Warranty Claim MadeYes
1 comment
PhoneBot
Adam Z.PhoneBot
Jo

JoPerth, WA

  • 5 reviews
  • 11 likes

Don't buy stay away

published

You might be lucky to get a working phone but as soon as there's an issue expect no response and a blame game. Never had an experience like this in my life with a business.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
Melanie

MelanieRichmond-Tweed, NSW

Great Experience

published

Easy to use website. Quick delivery. Phone is in great condition and is exactly as described. Even arrived with a case and glass screen protector. Overall, I'm very happy with my experience and would definitely recommend.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers
Electronics & Computing Shops

Find out how PhoneBot Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Really happy

published

Bought pixel 2 in a very fair price, collected same day from the store. Phone looks amazing and works perfectly! The team was super nice and helped with everything. Highly recommended.

Chris K

Chris KGreater Melbourne (Metropolitan), VIC

Absolutely thrilled

published

I ordered an iPhone 8 ex demo model. I collected it next day. It is in mint condition and works beautifully. Free cover and screen protector is a nice touch.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Fast delivery

published

Received what I ordered today. I would say the phone is scratchless and battery is showing 90% health. Free case and glass on the top of the screen as well.

Customer Service
Job Satisfaction
Product Quality
Shipping
Product PurchasedApple iPhone 8 Plus 64GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback

No problems at all. 5 stars

published

great price on an iPhone x bought 2 days ago which arrived today. Helpful staff answered all my questions on fb. Good work guys. Will recommend to family and friends.

Customer Service
Job Satisfaction
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedApple iPhone X 256GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your feedback Luke

Salsax

SalsaxSydney, NSW

  • 4 reviews

Phone never arrived

published

I ordered an iPhone 8 plus for my son on 6th December 2019 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
PhoneBot
Adam Z.PhoneBot

We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.

Best Regards,
TeamPB!

Salsax
Salsax
PhoneBot
Adam Z.PhoneBot
Page 1 of 3
See all PhoneBot reviews

Questions & Answers

Sorry, there are no questions about PhoneBot Online store but you can read 5 questions about PhoneBot.

Get an answer from our members and PhoneBot representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.