Plantation Homes

By far the biggest mistake I have made during this building journey was choosing plantation homes. The timber frame was delivered to my site on 27 March 2026. Instead of being properly stored and protected, the timber was stacked directly on the ground. Parts of my block are lower than others, and some of the timber was left sitting in water for… Read more

extended periods after rain. From April onwards, I repeatedly contacted the builder expressing my concerns about moisture exposure, mould growth, and the potential impact on the long-term structural quality of the timber. I asked multiple times for the timber to be protected and for the timber sitting in water to be moved. To be fair, the communication was always quick. Emails were answered promptly, and staff were willing to talk, however, despite months of raising concerns, no meaningful action was taken. The timber remained on the ground, exposed to the weather. It was not until the end of May that the timber frame was finally erected. Now, after all those months of exposure, many areas of the timber frame are showing black spotting , mould and discolouration. The photos speak for themselves. These photos only show some of the affected areas, not the full extent of what can be seen throughout the frame. As a homeowner making one of the biggest financial investments of my life, I am deeply concerned about the quality and durability of the structure. I appreciate the phone calls and communication, but communication alone does not fix problems. Action is what was needed. Now I am not just worried about the build quality but also worried about our families health with visible mould throughout the frame. I genuinely wish I had chosen a different builder.

Since I first raised concerns regarding prolonged moisture exposure, mould risk, and poor site management practices, I have repeatedly been advised that there is no issue with the timber framing. Construction Manager [Name Removed] advised that the site could be cleaned; however, this has not occurred. Construction Manager D also advised that it was acceptable for the timber frame to remain exposed outdoors for 2–3 months and that it was acceptable for the frame to remain stored in its original position on site. It is important to note that the photographs I have provided do not show a temporary or one-day situation. The timber frame was delivered to site on 27 March 2026 and remained exposed for an extended period before erection commenced at the end of May 2026. Furthermore, as of today, the building is still not fully roofed, meaning portions of the framing continue to be exposed to weather conditions.

The mould issue occurred because Construction Manager [Name Removed] repeatedly refused to implement any protection measures for the timber. Throughout this period, he consistently maintained that the timber would not be affected. Since April, I repeatedly warned that leaving the timber directly on the ground and in water for months would likely result in mould growth and deterioration. Despite these concerns being raised on numerous occasions, [Name Removed] chose not to take any preventative action. As a Construction Manager, should [Name Removed] not be held accountable for decisions made under his supervision?

We finished our Colour Selections session with Claire and Anita this week and so impressed by the whole process and how seamless they made it for us to begin to see our vision. Colours and fixtures can be a stressful process as you try to work out what goes with what whilst also working within a budget but Claire, and her clear eye for colour and… Read more ·  1

design , made that process so much easier. Listening to what we were looking to achieve and also suggesting colours or shades and styles that would suit what we wanted. Plantation Homes obviously have a well tuned process as in the background, Anita was diligently updating plans with all the notes and information to be compiled together needed for the tender stage.

The final touch that topped off a solid 7-8 hr session was the beautiful mood board compiling all our selections and colours together. It was simply stunning !

Our whole experience from meeting with our consultant Jason and being so patient with all our variations and design changes , till this point has been excellent and we can’t wait to see this come together over the next year .

Thank you Jason , Claire, Anita and the whole team in the background !

We had an excellent experience with the colour selection process at Plantation Homes in Springwood, thanks to Angela. We truly couldn’t have done it without her help. She is professional, knowledgeable, and incredibly patient, taking the time to guide us through every decision and making the whole process smooth and enjoyable. We’re very grateful for her support and highly recommend her to anyone building with Plantation Homes. Show details ·  1

We’d love to recommend plantation homes! They are easygoing and friendly. They have always put our concerns first and have them sorted for us. We have been communicated and advised time to time and have been following with us on regular basis. They have this customer centric approach which worked well with us! We infact felt that each and… Read more ·  1

everything was taken into consideration and curated for us. Our requests were heard and fulfilled with their terms and conditions. Overall, it was seamless, stress free process and we absolutely loved their quality of work too. It feels that works were finished with precision!

Plantation Homes has delivered a beautiful home that we absolutely love. Our experience was positive from the moment we first walked into the North Harbour sales office. Our Sales Manager, Matt, was fantastic to work with. He helped us modify the floor plan to better suit our family’s needs and was incredibly patient and thorough throughout the… Read more ·  1

process. His attention to detail and willingness to work through different options with us made a big difference and gave us confidence we were making the right decisions.

Once construction began, our site supervisor Cameron was excellent. He was responsive, easy to communicate with and helped guide us through the different stages of the build. As expected with any build there were a few issues along the way, but whenever we raised something with Cameron it was addressed promptly and professionally.

We now have a beautiful home from the Reserve Collection that we are really proud of and excited to live in. Overall we’ve had a very positive experience with Plantation Homes and wouldn’t hesitate to build with them again.

We recently completed building our Audrey design home in North Brisbane with Plantation Homes. Overall, we are very happy with the final result and had a great experience once construction began. While there were some frustrations during the pre-construction admin stage, the quality of the build and support from the construction team made up for… Read more ·  1

it.

Positives:

The sales -Maitry Shah & Colour consultants were helpful throughout the selection process and took the time to understand what we wanted while helping us stay within budget.

A special mention goes to our site supervisor- Wayne Gould, who was absolutely amazing throughout the build. He managed everything exceptionally well, kept us informed at every stage, and ensured any concerns were addressed promptly. Even after handover, he continued following up and made sure outstanding items were fixed quickly and professionally. His dedication and support genuinely made the entire experience stress-free.

Once the file moved to the construction team, the journey was smooth, communication improved significantly, and the quality of workmanship and attention to detail in our Audrey home exceeded our expectations. We are extremely happy with the final result.

Negatives:

The main downside for us was the admin process before construction started, which overall took around 9 months. After signing the contract, things moved quite slowly. It took around 2 months for the council approval to be lodged, and then another 6–8 weeks after approval for the file to be handed over to the construction team.

During this stage, we were often given the same explanation that the file was being reviewed by different teams, which was frustrating as this was already something that had been discussed and done before signing the contract. It sometimes felt like progress was slower than communicated, and clearer, more proactive updates would have improved the experience.

However, once construction began, the experience improved significantly and overall we are still very happy we chose Plantation Homes.

This was our second build with Plantation Homes, having built with them 12 years ago. The overall experience was probably better in the first build, but the end product is fantastic and we couldn't be happier with our exceptional home. Show details ·  1

We had a really positive experience building with Plantation Homes overall. Their process is actually quite simple, which I think comes from the fact that they have done this many times before and have a very refined system in place. A big shout-out to our site supervisor Jayden. He was excellent to deal with; super responsive, clear in his… Read more ·  1

communication, and genuinely looked after the build as if it was his own. Any questions or concerns we had were addressed promptly, which gave us a lot of confidence knowing the site was in good hands.

We would also like to thank Hayley and MaddyT for guiding us through the process and keeping everything on track.

Overall, Plantation Homes is very organised and professional. I know people are more likely to post reviews when they have a bad experience, but good experiences often do not get shared enough. Thanks to Plantation Homes, and especially Jayden, for making this journey an awesome one.

24 Apr 2025 — Kiara was very helpful and professional in her approach. She was honest about things when we asked her feedback on the colours which we greatly value. She was also thorough in the changes she was making for us Show details ·  1

Our home was completed on time and mostly as we had dreamed, there were some minor issues and these were dealt with by the supervisor and the trades. It took 3 tries to get the water tank sorted which was annoying and due to the Christmas New Year period getting this like the screens and sliding doors has dragged on. Our biggest issue was staff… Read more ·  1

turnover we had 3 supervisors , the 3rd was excellent (thanks Gloria) and we had several project managers. Overall the workmanship has been good but we needed to be on top of it all the way through

Thank you, Angela for wonderful support during Colour Day last week. There were so many things we needed to decide, the colour of the house, floor types, bathroom fixtures and even the drawer hundles. However she gave us good pace to think and fantastic colour coordination. Show details ·  1

Amazing team and continious communication regardingvthe progress development of the project. We have choosen Brighton 37 design and finishing is fantastic and event after 12 months we are still getting support if needed. Highly recommended to build your home with Plantation Homes. Show details ·  1

Cannot thank Claire enough for all her help with our colours appointment. She quickly gauged our style and needs and supported us with ease to finalise all our choices. We loved her confidence to give her expert opinion and took her lead on all occasions Show details ·  1

We are currently in the design phase with Plantation homes and so far it has been it has been a positive experience. Everyone has taken their time to answer our questions, look into our change requests, when we have looked at display homes everyone is super friendly and happy to answer any questions we have. We have also gone into suppliers to… Read more ·  1

look at tiles and advised who we are building with and they have been super helpful knowing what ranges are within their included ranges and what sits outside, so you are well aware when selecting, this has made our colour appointments with Plantation seamless, as we are aware of the costs associated with our choices. No hidden costs have been identified so far, and I feel confident that we are getting a quality product for what we are paying for. Excited for the next step to see the build start!

Overall experience with Plantation Home was on the positive side. Positives: 1) Selection process was smooth, and communication was clear during pre-construction phase 2) Build time was reasonable 3) Build quality was satisfactory Negatives: 1) During construction, site supervisor Robert Searle never picked up my call. Although, I have received… Read more ·  1

pictures after every stage is completed. 2) There were few outstanding issues from PCI inspection, still not resolved after 6 Months of handover.

Amazing start with the incredible staff at Plantation Homes. Dealing with Holly Turner for our 3rd build is always easy, fun and gets us exactly what we want within our budget. Lara Sharp was our design go to this time around. She was so helpful, kind and friendly to deal with. She was knowledgeable and helpful. we are so excited to see this home come to life. I highly recommend building with Plantation Homes. Show details ·  1

Plantation Homes – Modena Design, Bellbird Park (Ipswich) We recently completed our Modena home in Bellbird Park with Plantation Homes. Overall, we are satisfied with the finished home and the build quality is generally good. However, the construction journey was far more stressful than it needed to be due to poor communication and ongoing… Read more

follow-up required from our side.

Positives The pre-construction process was smooth and well organised. The colour selection appointments, tender finalisation, contract stage, and council approvals progressed efficiently without major issues. The team during this phase was helpful, and we felt the process was managed well. The overall build quality of the home is good, and the finished product meets our expectations. Plantation Homes delivers a quality home, and there are many aspects of the workmanship that we are pleased with.

Negatives The biggest issue throughout our build was the lack of communication once construction commenced. We often had to chase up updates, answers, and solutions ourselves. Communication was rarely proactive, and obtaining information about the progress of our build or outstanding issues often required multiple follow-ups. One of the most disappointing aspects of our build involved the brickwork. From September 2025, when the first layer of bricks was laid, we raised concerns regarding both the incorrect brick colour supplied and the inconsistent shades of bricks being installed. These concerns were communicated multiple times to our project Planner and Construction Supervisor, and we continually requested a solution while corrective options were still available. Despite numerous emails, follow-ups, and requests for assistance throughout construction, we were unable to obtain a clear resolution. We also requested escalation to higher management during the build, however we were advised by our planner that management contact details could not be provided. As a result of the ongoing delays and lack of a practical solution, we ultimately had to render the entire house at our own expense to rectify the appearance of the brickwork. What made this even more frustrating was that approximately one month after handover, Construction Manager contacted us and advised that alternative solutions may have been available if the issue had been escalated and addressed earlier in the construction process. This was difficult to accept given that we had been raising the issue since the bricklaying stage and had made numerous attempts to seek assistance and escalation throughout the build.

Even today, the issue remains unresolved, as the construction manager has advised that it is still under review, even more than one and a half months after handover. From our perspective, the matter remained under internal review for an extended period while we continued waiting for answers. Eventually, we were left with little choice but to spend our own money to rectify an issue that had been raised repeatedly during construction. Overall While the finished home is of a good standard and the pre-construction process was positive, the construction phase was heavily impacted by poor communication, multiple planner changes, and difficulties obtaining timely resolutions to issues that were raised throughout the build. Plantation Homes builds a quality home, but there is significant room for improvement in communication, customer follow-up, issue ownership, and escalation processes during construction. Construction Completion: March 2026 Home Design: Modena – Bellbird Park, Ipswich