1,165 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Plantation Homes is generally positive, driven by strong praise for their sales teams, design consultants, and high build quality. While many customers experience a smooth construction process and timely handovers, a subset of reviewers notes frustrations regarding post-handover communication and delays in rectifying outstanding defects. Prospective builders may benefit from maintaining close oversight during the administrative and post-completion stages.
My Wife and I have just moved into our New property on the Sunshine Coast, which was built by Plantation Homes. We have had an amazing experience from our initial consultation choosing our colours and inclusions and right through the building process to completion. Our Project Manager, Tamarlia and site Supervisor Phil were fantastic to deal with,… Read more · 1
we had continual support and updates throughout the whole build. We would definitely recommend Plantation Homes to any prospective families who are wanting to build.
Reviews with attachments
My wife and I are extremely happy with our beautiful new home built by Plantation Homes. The quality of the build is excellent, and the communication throughout the entire process was superb. A special thank you to Heidi Rasmussen and Reese Hambleton for their outstanding coordination and for making the process smooth and well organised. We would… Read more · 1
also like to thank our site supervisor, Ryan Gilchrist, for doing a fantastic job and keeping everything on track.
Thank you to Rachel Zetterlund as well for her valuable assistance with our colour selections. Her guidance helped us create a home that we truly love.
Overall, we had a wonderful experience with Plantation Homes and are very happy with the final result. We would highly recommend them to anyone planning to build a new home.
- +1
I’m very glad I chose Plantation Homes to build my house in Heathwood. They completed the house on time, the overall build quality has been very good, and after living here for a full year, I haven’t experienced any major issues. This is exactly what I was hoping for from a builder. I deliberately waited a year after moving in before writing this… Read more · 1
review so I could properly assess the house and their post-handover service. During the 12-month warranty inspection, the team responded to every defect I reported and repaired them all.
Overall, Plantation Homes has been reliable and easy to deal with, and the entire building experience was very pleasant. I’m very happy with both my home and the service I received.
- +4
We couldn’t be happier with our experience with Plantation Homes and the finished result of our new home. Building a home is a huge investment, and while our build was certainly not without its challenges, the overall quality of the finished home has left us very happy. A special mention absolutely has to go to Jason, our Sales Consultant. From… Read more · 1
the very beginning, Jason provided exceptional customer service. He was approachable, responsive and genuinely invested in helping us through the process. His communication and willingness to go above and beyond made a real difference, particularly when things became complicated.
We also want to give a huge thank you to Dave, our Site Supervisor. Our build presented some fairly complex challenges along the way, and Dave handled them with care, patience and an incredible attention to detail. He took genuine pride in the build and was always focused on making sure things were done properly. His involvement gave us confidence that our home was in good hands.
Ultimately, we are very happy with the build quality and the finished home. There were definitely some bumps along the road, as you can expect with a build of this size and complexity, but the way the team worked through them and the quality of the final product have made it all worthwhile.
A big thank you to Jason, Dave and the wider Plantation Homes team. We’re extremely proud of our new home and would happily recommend Plantation Homes to anyone considering building.
We just recently brought our brand new house from plantation Homes. The price is so reasonable and the quality of house is exceptional. After one year stay in the property we had minor issues with lights , but was replaced with one complaint.For one year review, Terry from plantation homes visit us and was so professional. He addressed all our… Read more · 1
issues and advised us the reality of timeframe to fix the things . We are so happy to be homeowners of plantation home .
- +2
We finished our Colour Selections session with Claire and Anita this week and so impressed by the whole process and how seamless they made it for us to begin to see our vision. Colours and fixtures can be a stressful process as you try to work out what goes with what whilst also working within a budget but Claire, and her clear eye for colour and… Read more · 1
design , made that process so much easier. Listening to what we were looking to achieve and also suggesting colours or shades and styles that would suit what we wanted. Plantation Homes obviously have a well tuned process as in the background, Anita was diligently updating plans with all the notes and information to be compiled together needed for the tender stage.
The final touch that topped off a solid 7-8 hr session was the beautiful mood board compiling all our selections and colours together. It was simply stunning !
Our whole experience from meeting with our consultant Jason and being so patient with all our variations and design changes , till this point has been excellent and we can’t wait to see this come together over the next year .
Thank you Jason , Claire, Anita and the whole team in the background !
We had an excellent experience with the colour selection process at Plantation Homes in Springwood, thanks to Angela. We truly couldn’t have done it without her help. She is professional, knowledgeable, and incredibly patient, taking the time to guide us through every decision and making the whole process smooth and enjoyable. We’re very grateful for her support and highly recommend her to anyone building with Plantation Homes. Show details · 1
We had a great experience with our plantation homes build. The sales staff were knowledgeable and handed us over quickly to the project team to get things moving. Our site supervisor was personable with good communication throughout the build process. There were a few minor things not corrected before handover but overall we had a great experience and are loving our new home. Show details · 1
We’d love to recommend plantation homes! They are easygoing and friendly. They have always put our concerns first and have them sorted for us. We have been communicated and advised time to time and have been following with us on regular basis. They have this customer centric approach which worked well with us! We infact felt that each and… Read more · 1
everything was taken into consideration and curated for us. Our requests were heard and fulfilled with their terms and conditions. Overall, it was seamless, stress free process and we absolutely loved their quality of work too. It feels that works were finished with precision!
- +4
Plantation Homes has delivered a beautiful home that we absolutely love. Our experience was positive from the moment we first walked into the North Harbour sales office. Our Sales Manager, Matt, was fantastic to work with. He helped us modify the floor plan to better suit our family’s needs and was incredibly patient and thorough throughout the… Read more · 1
process. His attention to detail and willingness to work through different options with us made a big difference and gave us confidence we were making the right decisions.
Once construction began, our site supervisor Cameron was excellent. He was responsive, easy to communicate with and helped guide us through the different stages of the build. As expected with any build there were a few issues along the way, but whenever we raised something with Cameron it was addressed promptly and professionally.
We now have a beautiful home from the Reserve Collection that we are really proud of and excited to live in. Overall we’ve had a very positive experience with Plantation Homes and wouldn’t hesitate to build with them again.
We recently completed building our Audrey design home in North Brisbane with Plantation Homes. Overall, we are very happy with the final result and had a great experience once construction began. While there were some frustrations during the pre-construction admin stage, the quality of the build and support from the construction team made up for… Read more · 1
it.
Positives:
The sales -Maitry Shah & Colour consultants were helpful throughout the selection process and took the time to understand what we wanted while helping us stay within budget.
A special mention goes to our site supervisor- Wayne Gould, who was absolutely amazing throughout the build. He managed everything exceptionally well, kept us informed at every stage, and ensured any concerns were addressed promptly. Even after handover, he continued following up and made sure outstanding items were fixed quickly and professionally. His dedication and support genuinely made the entire experience stress-free.
Once the file moved to the construction team, the journey was smooth, communication improved significantly, and the quality of workmanship and attention to detail in our Audrey home exceeded our expectations. We are extremely happy with the final result.
Negatives:
The main downside for us was the admin process before construction started, which overall took around 9 months. After signing the contract, things moved quite slowly. It took around 2 months for the council approval to be lodged, and then another 6–8 weeks after approval for the file to be handed over to the construction team.
During this stage, we were often given the same explanation that the file was being reviewed by different teams, which was frustrating as this was already something that had been discussed and done before signing the contract. It sometimes felt like progress was slower than communicated, and clearer, more proactive updates would have improved the experience.
However, once construction began, the experience improved significantly and overall we are still very happy we chose Plantation Homes.
This was our second build with Plantation Homes, having built with them 12 years ago. The overall experience was probably better in the first build, but the end product is fantastic and we couldn't be happier with our exceptional home. Show details · 1
Overall our experience building with Plantation Homes was average. Poor communication from the admin team from the very beginning. Poor communication in our colour consult, which resulted in feeling disheartened in our tender appointments. Poor communication from the admin team which resulted in us the client to chase up and gain updates on our… Read more
build process.
We initially were excited to build with Plantation Homes, the designs and inclusions drew us in. This is our third build, Our previous builder took pride in their site and it was always clear of building debris with followed through to the quality of the build however our construction site with Plantation Homes was always a mess and this showed in the overall quality of the build.
Our site supervisor who was helpful when we had queries and wanted to do walk-throughs. However after handover, although grateful items were addressed however the additional trades coming back to fix up items becomes tiering when you just want to enjoy your new home
We are very lucky the majority of our problems have been addressed, however we are still waiting on our front fascia which we believe is a poor job as we paid extra for upgraded front is still an unacceptable finish. (This was brought originally brought up half way through the build)
Would we consider building again with this company? Most likely not.
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We had a really positive experience building with Plantation Homes overall. Their process is actually quite simple, which I think comes from the fact that they have done this many times before and have a very refined system in place. A big shout-out to our site supervisor Jayden. He was excellent to deal with; super responsive, clear in his… Read more · 1
communication, and genuinely looked after the build as if it was his own. Any questions or concerns we had were addressed promptly, which gave us a lot of confidence knowing the site was in good hands.
We would also like to thank Hayley and MaddyT for guiding us through the process and keeping everything on track.
Overall, Plantation Homes is very organised and professional. I know people are more likely to post reviews when they have a bad experience, but good experiences often do not get shared enough. Thanks to Plantation Homes, and especially Jayden, for making this journey an awesome one.
24 Apr 2025 — Kiara was very helpful and professional in her approach. She was honest about things when we asked her feedback on the colours which we greatly value. She was also thorough in the changes she was making for us Show details · 1
Our home was completed on time and mostly as we had dreamed, there were some minor issues and these were dealt with by the supervisor and the trades. It took 3 tries to get the water tank sorted which was annoying and due to the Christmas New Year period getting this like the screens and sliding doors has dragged on. Our biggest issue was staff… Read more · 1
turnover we had 3 supervisors , the 3rd was excellent (thanks Gloria) and we had several project managers. Overall the workmanship has been good but we needed to be on top of it all the way through
Latest follow-ups
Sharnese was our stylist for our interior colour selections appointment, and the experience was outstanding from start to finish. She was professional, well presented, and clearly very knowledgeable, taking the time to explain the entire process… Read more · 1
upfront so we knew exactly what to expect from the day.
Throughout the appointment, Sharnese asked thoughtful, insightful questions that helped us articulate what we were actually after. She patiently answered every question we had, even when we struggled to put our own preferences into words, and guided us towards options that genuinely suited us. She was never pushy, but was clear and direct with her opinions and advice, which was exactly the kind of guidance we needed.
This wasn't our first colour selections appointment, but it was by far the best. Our session ran significantly longer than scheduled, entirely due to our own questions and decision-making, not any inefficiency on her part, yet she never once made us feel like an inconvenience. She went above and beyond throughout the entire day.
Sharnese is one of the most well-presented, knowledgeable, and engaging people we've dealt with, and the experience has genuinely influenced our decision to build exclusively with Plantation Homes going forward. My partner and I agreed she deserves recognition, whether that's a pay rise or Employee of the Year, because anyone working with her would come away as a thoroughly satisfied customer.
We cannot fault her. Ten out of ten, without hesitation.
Follow-up · There was an overwhelming amount of options. We could pick everything exactly as we needed. The process was long but fun. The overall timeframe for the selections was a full day.
Delivered a great product and 3 months ahead of schedule. Phil Peacock (the Supervisor), and Tamarlia Drummond (Administrator), were absolutely fantastic, nothing was really a problem. I have heard that Plantation have now speed up the approval process from initial consultation to starting building which is good. Show details · 2
Follow-up · I have contacted you (product review) regarding the $100 gift voucher and you said to contact Plantation so I did, still no voucher, no one takes responsibility, my next call will be to Australian Consumer Commision! Please write back and tell me you only do the product review but advertise the gift voucher, which is wrong!
We have built the most beautiful home with plantation homes. They were very accommodating from the very beginning planning to construction to handover. Our home gets nothing but compliments! We would choose Plantation again if we build again! Show details · 1
Follow-up · Site communication was good. We had access to site supervisors phone number. Costs were estimated well, only cost variation was the wind rating which meant upgraded windows and doors. We get constant compliments on our open plan living with oversized kitchen bench and walk in pantry. All bedrooms have walk in robes which is perfect for storage and tot management.
Positive reviews
We signed up to build with Plantation after looking at quite a few builders. From the start a massive reason we went with Plantation was the sales team at the Shoreline display home was amazing. Emma was fantastic at helping us with everything as we had never built before and nothing was a stupid question. We were then handed over to the team at… Read more · 1
head office to go through the tender process which we were nervous about as we had heard horror stories from family that had just built through another builder, but our process was so different and it was handled with ease. Lastly we are so so thankful of our site supervisor Aaron and our project planner Sharni. They were genuinely so fantastic throughout everything. From little issues being rectified so smoothly and quickly to just the whole process running smoothly. We were updated weekly at a minimum with what had happened in the previous week and what was to happen in the next week plus we got update photos sent to us regularly. I could not recommend Aaron and Sharni enough, they were so amazing.
Our experience with Plantation Homes over the past five months has been absolutely fantastic. From the very beginning, the team has been professional, friendly, and incredibly helpful throughout the entire process. They have been patient in answering our many questions, providing clear explanations, and guiding us through every stage with great… Read more · 1
care and attention to detail. Communication has been excellent, and we have truly appreciated their responsiveness and willingness to accommodate our needs. The whole experience has been smooth, positive, and stress-free. We are very impressed with their service and would highly recommend Plantation Homes to anyone looking to build their dream home.
Overall, Plantation Homes has been a great builder to work with, and I’m very happy with the quality of my house. The main negative experience I had was the frequent change of project managers. Having different project managers during the build made communication and continuity a little difficult. I also experienced some difficulties during the… Read more · 1
colour selection process. Initially, I felt that the staff were not very cooperative or supportive. However, after I raised a complaint, Plantation Homes responded positively and changed our colour selection team. They also arranged a second colour selection appointment, which made the process much easier.
Apart from these issues, I found Plantation Homes to be a good-quality and reliable builder. Overall, I’m happy with the quality of the construction and the way they addressed my concerns.
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Negative reviews
Overall, my experience with Plantation Homes was good, and I am happy with the quality of the home. The construction process was smooth, and the team was helpful throughout the build. However, my experience after handover has been disappointing. I have tried contacting the site supervisor multiple times regarding a few minor defects, including… Read more
stair paint touch-ups and scratches on the mirror, but I have not received any response. Good after-sales service is just as important as the building process, and I hope Plantation Homes can improve their communication and address these issues promptly.
Apart from the lack of response after handover, I had a positive experience with Plantation Homes.
Hi Sukhdev, Thank you for taking the time to… Read more
Final Product: 7/10 The home itself is beautiful and we're fortunate to live in such a quality space. However, the journey to get here was disappointing and fell well short of expectations for the largest purchase of our lives. Communication &… Read more
Experience Throughout the build, communication was below our expectations. While one of the team member showed some flexibility, we often felt like intruders on our own land rather than valued clients overseeing our investment. We expected a more collaborative and enjoyable experience, not a burden to be managed.
Handover: A Major Let Down We remained in PCI (post-completion inspections) for over a month. When we finally moved in, the home was far from the immaculate presentation you'd expect from a major new purchase. The cleaning was rough and ready at best, with no sense of celebration for reaching one of life's biggest milestones. Compare this to buying a new car, you'd expect it to be pristine with some excitement. Instead, we inherited known defects and issues that we're still discovering as we settle in.
The Real Issue: Overextension Plantation Homes takes on too many clients without enough reliable trades to support the workload. This stretched capacity directly impacts the quality of communication, site management, and final handover standards. Until trades become reliable, Plantation Homes are fighting a losing battle in my opinion.
Our Advice You absolutely get what you pay for. If your budget means Plantation Homes is your only option, proceed with caution, you will end up with a structurally sound home, but expect the experience and service to be transactional rather than exceptional. Set your expectations accordingly.
Follow-up · Issues were managed with great difficulty. Multiple contacts as staff movement was significant. Unsuccessful on email in writing most things done verbally which means no record. False timelines and missed promises. Conflicting stories depending on staff. Had to escalate to senior management in Melbourne still no help. Feedback specialist also no… Read more
Hi Hayley, Your feedback is important to us.… Read more
The build quality is average. It needs to be closely monitored and private inspector is recommended. We had quite a few defects which took a lot of chasing up to the point where we had to go to qbcc to get a resolution as we had outstanding items post handover. Luckily the home assurance team helped to resolve the qbcc items quickly. Show details
Hi Arran, Thank you for taking the time to… Read more
Recent reviews
We are very happy with our new home built by Plantation Homes. From the initial planning stages through to practical completion, the overall experience has been positive. We appreciate the team's professionalism, communication and efforts throughout the building process. Building a new home is a significant investment, and it is reassuring to know… Read more · 1
that Plantation Homes also provides ongoing support through their Home Assurance Program after handover. We are pleased with our new home and look forward to enjoying it with our family for many years to come. Thank you to the Plantation Homes team for helping us turn our dream home into reality! Overall, a positive experience, and we would happily recommend Plantation Homes to others considering building a new home.
Our first build and it was a tough decision to choose a builder and house design. From the plantation sales agent to the colour selection, electrical and build process, the team made the whole experience feel seamless and well coordinated. We were kept informed during the whole process. Very happy family and visitors have also commented on the quality of finish. Show details · 1
We’ve been really happy with Plantation Builders so far. The team has been very helpful and accommodating with all the appointments, and they’ve made the process easy and stress-free. Looking forward to continuing the journey with them! Show details · 1
We have been involved with Plantation now for just over 15 months from initial engagement with sales rep. He was magnificent through our engagement process and now we are about to take ownership of our beautiful home. I am so impressed by the whole team and the end product. Problems solved quickly and without a fuss. Finish and supervision quality is amazing. I can see why they are industry leaders. Show details · 1
Our family recently completed our build with Plantation Homes, and we are very happy with our new home. Seeing the finished house for the first time was a very special milestone, and we are excited to begin this new chapter. The quality of the home is excellent, and the finished product reflects the care and effort that went into the build. We… Read more · 1
appreciate everyone involved in helping bring our vision to life.
Like any building journey, there were a few minor communication challenges towards the end of the process, but these did not take away from the excitement of receiving our new home. My only suggestion would be to continue improving communication and coordination during the final handover stage to make the experience even smoother for future homeowners.
Overall, we had a positive experience with Plantation Homes and would happily recommend them to anyone looking to build a quality home. Thank you to the entire team for helping us create a home where our family will make many wonderful memories for years to come.
From our very first visit to the display homes through to final handover, the entire Plantation Homes team has been a pleasure to deal with. As a former carpenter, I have high expectations when it comes to workmanship. Unfortunately, due to ongoing back issues, I had to trust someone else to build our home. I'm pleased to say that I couldn't be… Read more · 1
happier with the quality of the finished product. While I consider myself very particular, I only found a handful of minor issues, all of which were rectified promptly and professionally.
Our home was completed in just seven months, including the Christmas shutdown period, which exceeded our expectations. We also came in $4,500 under the quoted price because additional crane hire that had been allowed for wasn't required. Plantation Homes could easily have charged for it anyway, but they were completely honest and passed the saving on to us.
I have already recommended Plantation Homes to family and friends, and I wouldn't hesitate to recommend them to anyone looking for a quality builder. They delivered an excellent home, on time, with great communication, quality workmanship, and integrity throughout the entire process.
Overall, we had a positive experience building with Plantation Homes. Communication throughout the construction process was great, and the overall build quality was good. The construction process itself was generally smooth and well managed. The planning process was also straightforward overall. However, our initial colour selection appointment… Read more · 1
was below our expectations. As first-home buyers, we expected the colour selection process to be more guided and informative, particularly from a design specialist. Unfortunately, the appointment felt more like we were expected to know and decide everything ourselves rather than being guided through the available options and understanding the practical implications of our choices.
We have since attended revisit/change appointments with other consultants and have also attended colour selection appointments with friends who were building with Plantation Homes. The experience at those appointments definitely felt different, with more guidance, discussion and support provided throughout the process. This highlighted to us that our initial colour selection experience could have been much more constructive and informative.
Unfortunately, some of the decisions and lack of guidance at the initial colour selection stage led to a number of issues and confusion later in the build.
Another area that was below expectations was the paintwork. Despite multiple visits and efforts to have the issues addressed, there are still some visible imperfections and flaws in the finish.
That said, apart from these issues, the overall construction experience was smooth, communication was good, and we are happy with the quality of the build overall. With better guidance during the initial colour selection and more attention to detail with the painting, the overall experience could have been even better.
We did have a great experience building a 2 storey home with Plantation Homes. The Site supervisor Dave is great in what he is doing and always be proactive and professional to double check the jobs to make sure it accurate according to the Construction plan. Therefore, our home was completed in a timely manner which made us so pleased and grateful for their great work. Highly recommended to you all and will build again with Plantation Homes. Show details · 1
In the end we received a beautiful house but there were definitely some hiccups along the way. Communication was not great in the beginning and a few big items were missed and were not caught until we were just about ready to build causing an extra financial burden since it was past the loan approval period. Handover was within 10 months which… Read more · 1
seems appropriate for a larger two storey, however, at the stage of the final inspection numerous things were still not completed and ultimately we were given a house that was not finished. It has taken 6 months after handover to be completed. I would say the quality of the home is high and I love the final product. Plantation had the best floor designs offered compared to other builders. We also had some great experiences with a few of the people involved in our build which luckily offset the few that we had bad experiences with.
Settled 3 months ago. Would build with Plantation again. Built Eva: 4 bed, 2 bath house in North Brisbane area (2026). Paid initial quote deposit Sep2024, colour selection Dec2024, signed finalised contract Feb2025, site works started Jul2025, handover Mar2026. 1x 6 week delay due to trade availability (was communicated). Pros: - Site manager… Read more · 1
has a big impact on quality of build. Cam was absolutely amazing, had a very high expectation and oversight of his trades. Replaced damaged goods without telling me about it to ensure it was a quality finish. Also great communication, very friendly and honest - Built well, no major faults (yet) - Fan was damaged prior to handover (identified after handover). Organised replacement at no cost, no argument - If something was not clear on plan, trades called me to reconfirm what I wanted - Admin staff very nice, responsive. Though time between quote and final contract was very slow.
Things to improve/be aware of: - Site works/question every major cost: I built in an estate, Lot is flat with minimum required falls. Plantation wanted to bring in dirt to raise land 0.5m to improve falls which would have put me above everyone else's houses and been against Estate Rules. Quoted $30k+ for these site works. I refused, asked their plumbers to reassess. I had to draw up plans for downpipes and groundwater pipes to explain fall was enough as is (also got independent plumber advise from neighbouring houses with no issues). I requested pipes run directly to road like every other house in the estate, or at worst, a gravel pit. Plantation then quoted that I would need a pump pit for around $10k. Pump pit is only needed if pushing water uphill (my Lot had fall, it was not uphill). Again refused. After several back and forth, they agreed to a gravel pit for $3.5k but would cancel build if I refused to have any pit at all. I accepted this. (Gravel pit also not needed, it is a hole in my front yard that just accumulates rain water for frogs and mozzies. Plantation is the only builder in my estate with any pits. - Vanity heights in bathrooms: VERY low (child height). I asked to make them higher during colour selection but told it would cost (due to making doors taller, etc) and this was standard height. Its actually below standard height and could have been taller at no charge by increasing kickboard height (which is standard in every display house across builders). Would ask Colour Selection people to make this clearer as I am over 6ft and it is annoying - Brick mortar: natural mortar = grey (no charge). White mortar = white (charge). I wanted white/off white and showed photo, left Colour Selection appointment under assumption natural was an off white colour. House looks very bland as my bricks are also grey. Again would ask for better photos during Colour Selevtion of completed works/examples, or better advise/explanation from staff
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