PLE Computers Physical store

The new RAM has boosted the use of my pc to a pleasing level. At the moment it is complementing the current graphics card very well. PLE were very helpful getting the specific ram I wanted and it arrived at my country location in good time.

Ordered a custom PC to replace my 6 year gaming unit, Staff were excellent followed up prior to build and provided support once PC was delivered. Highly recommended and will be using them again. Show details

Wanted a gaming PC with reasonable specs. After online comparisons and reading up on specs PLE had the specs I wanted at a price I was willing to pay. Especially imprtant was a small form factor case as I wanted PC out of way in a specific spot. Have used PLE for numerouse component purchases and a lighter spec system for partner to surf net.… Read more

Never had issues and when I made a mistake and bought wrong item they happily exchanged. Will use PLE again.

Service was quick and recommendation of product was spot on. Show details

Store was fairly easy to navigate, staff helped me find what I needed. Excellent quality. Show details

Not good. I went in to have a new hard drive replaced and asked all my files are accessable from the previous drivers and yet No this didnt happen and files sit there without the linbk to access them. Now I look for help yet not sure where to go that Will get the job done professionally. Show details

I tried to purchase gift cards for Christmas from PLE online, and none of the delivery options were available-they offered Uber, which was refused, and express post mail-refused, when submitting. So I phoned the Perth store, and they told me to come in. I couldn't get there, that's why I was trying to do it online. They helped me make the purchase… Read more

over the phone, but sent me no receipt, just an order confirmation number, and no Express mail notification indicating it had been sent in the following days. Express APO mail is usually 3 days at most. I waited a few more days with a weekend in between and contacted them again by phone. The money had already been taken out of my account, but after a week of no further communication and still no cards, I was concerned. They checked on my order and said it was still at the warehouse after a week-I paid for Express, but they didn't action the order as an Express order. I got the gift cards after 2 weeks. Not Express at all. While the staff on the phone were very nice and helpful, the actual website was rubbish-makes promises and couldn't deliver-literally, and the store, though the staff were nice, the warehouse didn't process for a week and again, didn't take action on the order as an Express item to send it quickly. Come on guys, you can do better.

I’ve been shopping at PLE for many years for computer accessories like mice, external drives, and other peripherals, and I’ve generally been quite satisfied with those purchases. I’ve used Macs for most of my adult working life, but in 2023 I finally had time to get back into gaming and decided to have a custom PC built through PLE Bentley. While… Read more

the build took a bit longer than expected due to parts availability at the time, everything eventually came together neatly.

The staff at PLE Bentley were helpful throughout the process. When I mentioned that I was returning to PC after decades on macOS, they were happy to assist with the transition. My questions — even the more basic ones about using Windows — were answered promptly and without judgement, which I appreciated.

Overall, the hardware quality was solid — mostly. One of my peripherals, a soundbar, failed quite dramatically one day (it literally went up in smoke), but the warranty process through PLE was straightforward and handled well.

However, I did experience an issue with my Gigabyte M32U monitor, purchased as part of my setup. In 2024, the right built-in speaker began intermittently cutting out. I brought the monitor in for testing, and PLE confirmed the issue before sending it off to Gigabyte. I was offered a replacement monitor during this time, which I declined as I had another monitor available.


About a month later, I was told Gigabyte couldn’t replicate the issue and returned the monitor as-is. Unfortunately, the problem still occurs in normal use. While a video was provided by Gigabyte, showing the speakers working at full volume, the issue tends to appear at lower, more typical listening levels.


I still have around six months of warranty remaining, but I’m weighing up whether to pursue it again due to the time and inconvenience involved, rather than a lack of support from PLE. The idea of repacking the monitor and potentially waiting another month just to be told there’s “no fault found” again isn’t particularly appealing.

I also had a baffling experience about two years ago with an online order paid via bank deposit. After purchasing, I received an email stating “order is now ready for collection at your earliest convenience”, complete with a QR code for pickup. When I arrived in store, I was told the email only meant the product was available in-store, not that it was actually ready for collection, as the bank transfer hadn’t cleared yet. This wasn’t communicated clearly, and the staff member I spoke to at the time was unexpectedly defensive when I asked why the email instructed me to come collect. I ended up waiting a few days and returning later to collect the order without any follow-up confirmation.

That incident aside, and despite the unresolved monitor speaker issue, my overall experience with PLE over the years has been largely positive. Staff have generally been helpful and knowledgeable, purchases have been reliable, and warranty support has been reasonable overall, even if not perfect in every case.

I would still shop with PLE again and feel comfortable recommending them, with the caveat that warranty outcomes can sometimes depend heavily on the manufacturer involved.

It takes energy to run a good business, –I say this after running a couple of businesses of my own over the years. As an older citizen, a good service provider is needed. I needed work done on our… Read more

computers. My own computer needed to be updated to Windows 11. My wife’s computer was too old, which had Hardware issues, and was not able to be updated to Windows 11. I went to PLE Computers in Bentley, and found their service excellent. I would like to thank them for their help! Their service was carried out promptly. My wife’s computer needed to be renewed. Being on the Australian Age pension, we needed to be careful how much we could afford to spend on a new home office computer. The person who served me, negotiated an affordable price on a new computer. The service I received was excellent, Our computers are up and running. There was a teething problem with Microsoft Office 21, which PLE managed sort out free of charge. Thankyou Guys

Great service from these folk, & good stock control to know they had 1 of what I needed in stock at a different store from my usual, which wasn't much more of a distance from me. Show details

I had to go outside of my usual shopping zone as my local store did not have the Elgato model I needed. The Wangara store was excellent with advice and some guidance on my ideas for how to use the Elgato for the conference presentations I was planning. Above and beyond customer service! Thank you. Show details

Always a pleasant experience with PLE and that’s why I’ve been shopping with them for 20 years. Thankyou for the great prices and great warranty support and customer service. Show details

Happy with my products but pretty unhappy with my service. The man at the counter who served me seemed to love talking and was very happy to the customer before me. But for whatever reason once I started to talking to him he looked very unhappy and didn't give me the time of day cutting me off when I spoke like it was a inconvenience that I was there. Show details

I went into the Osborne Park store for a click and collect pickup of an SSD I ordered online. There were two staff members separately engaged in lengthy conversations with two customers when I arrived in the store. I waited for 15 minutes with no acknowledgement from either staff member that I was waiting, nor did the staff member appear to be in… Read more

any great hurry to resolve their discussions with their customers. It was not until a third staff member appear that there was any acknowledge that I was waiting to be served or even acknowledge. Great price for the SSD but poor customer service.

The staff at the Bentley store as always was extremely helpful and it was good to be to try different chairs before deciding. They even loaded the box into my car very helpful. However while the chair in store at the time seemed very comfortable and plush the chair that received is as hard as a rock and I can't really understand why this is! Show details

When I originally took my PC in to get the parts into a new case, I was informed that it would take a week. From memory, it was only that weekend, which was only a few days after I took my old PC in. As for the PC as it is now, it runs better with the extra fans that were installed and it looks so much better in the white case. All in all, I am very happy with my purchase. Bonus points to the staff for being professional and quick. Show details

I was after a custom built computer to how I wanted and specs, was able to easily configure it online, I was a bit worried about some parts that were not available locally but in other states. This issue was Not an issue as they transfer the parts across from other store, which I found a competitor would not do. Super happy with the my build they did , no issues at all. Service online to picking up at the store was 10/10 highly recommended. Show details

Easiest PC purchase ever. Good website info guided me to what I wanted. Placed order at 11pm and it was delivered 2 days later. Incredible service.i am a repeat customer and very happy with the service. Show details

Recently bought a pre-built PC at their Wangara outlet and the PC has been performing as intended. Best to email them with your requirements as they may not be the quickest to answer the phone probably due to them being engaged with a customer at the store front. Went over to pick it up after ordering it via email and it was a quick transaction… Read more

with no issues so overall I'm happy with the purchase and for the record I can't comment on the after sales service yet as there has been no technical issue with the PC after purchase.

Great support in store. Although I had already a monitor in mind, we went through the available products to ensure that it was the right fit for the intended use and that it was the best available price. Show details

Fixed an issue I had been having with my pc for over a year very quickly and efficiently even while busy and understaffed! Gave amazing customer service the entire time and recommended very cost efficient parts rather than the most expensive items! I would definitely return if I have any future issues. Show details