PLE Computers Physical store

Store was fairly easy to navigate, staff helped me find what I needed. Excellent quality. Show details

Not good. I went in to have a new hard drive replaced and asked all my files are accessable from the previous drivers and yet No this didnt happen and files sit there without the linbk to access them. Now I look for help yet not sure where to go that Will get the job done professionally. Show details

Front desk people are helpful and work fast. They were nice and patient even when a troublesome issue with a product (prebuilt gaming PC) required it to be taken into the store several times, and completely solved it in the end. Show details

I tried to purchase gift cards for Christmas from PLE online, and none of the delivery options were available-they offered Uber, which was refused, and express post mail-refused, when submitting. So I phoned the Perth store, and they told me to come in. I couldn't get there, that's why I was trying to do it online. They helped me make the purchase… Read more

over the phone, but sent me no receipt, just an order confirmation number, and no Express mail notification indicating it had been sent in the following days. Express APO mail is usually 3 days at most. I waited a few more days with a weekend in between and contacted them again by phone. The money had already been taken out of my account, but after a week of no further communication and still no cards, I was concerned. They checked on my order and said it was still at the warehouse after a week-I paid for Express, but they didn't action the order as an Express order. I got the gift cards after 2 weeks. Not Express at all. While the staff on the phone were very nice and helpful, the actual website was rubbish-makes promises and couldn't deliver-literally, and the store, though the staff were nice, the warehouse didn't process for a week and again, didn't take action on the order as an Express item to send it quickly. Come on guys, you can do better.

I’ve been shopping at PLE for many years for computer accessories like mice, external drives, and other peripherals, and I’ve generally been quite satisfied with those purchases. I’ve used Macs for most of my adult working life, but in 2023 I finally had time to get back into gaming and decided to have a custom PC built through PLE Bentley. While… Read more

the build took a bit longer than expected due to parts availability at the time, everything eventually came together neatly.

The staff at PLE Bentley were helpful throughout the process. When I mentioned that I was returning to PC after decades on macOS, they were happy to assist with the transition. My questions — even the more basic ones about using Windows — were answered promptly and without judgement, which I appreciated.

Overall, the hardware quality was solid — mostly. One of my peripherals, a soundbar, failed quite dramatically one day (it literally went up in smoke), but the warranty process through PLE was straightforward and handled well.

However, I did experience an issue with my Gigabyte M32U monitor, purchased as part of my setup. In 2024, the right built-in speaker began intermittently cutting out. I brought the monitor in for testing, and PLE confirmed the issue before sending it off to Gigabyte. I was offered a replacement monitor during this time, which I declined as I had another monitor available.


About a month later, I was told Gigabyte couldn’t replicate the issue and returned the monitor as-is. Unfortunately, the problem still occurs in normal use. While a video was provided by Gigabyte, showing the speakers working at full volume, the issue tends to appear at lower, more typical listening levels.


I still have around six months of warranty remaining, but I’m weighing up whether to pursue it again due to the time and inconvenience involved, rather than a lack of support from PLE. The idea of repacking the monitor and potentially waiting another month just to be told there’s “no fault found” again isn’t particularly appealing.

I also had a baffling experience about two years ago with an online order paid via bank deposit. After purchasing, I received an email stating “order is now ready for collection at your earliest convenience”, complete with a QR code for pickup. When I arrived in store, I was told the email only meant the product was available in-store, not that it was actually ready for collection, as the bank transfer hadn’t cleared yet. This wasn’t communicated clearly, and the staff member I spoke to at the time was unexpectedly defensive when I asked why the email instructed me to come collect. I ended up waiting a few days and returning later to collect the order without any follow-up confirmation.

That incident aside, and despite the unresolved monitor speaker issue, my overall experience with PLE over the years has been largely positive. Staff have generally been helpful and knowledgeable, purchases have been reliable, and warranty support has been reasonable overall, even if not perfect in every case.

I would still shop with PLE again and feel comfortable recommending them, with the caveat that warranty outcomes can sometimes depend heavily on the manufacturer involved.

It takes energy to run a good business, –I say this after running a couple of businesses of my own over the years. As an older citizen, a good service provider is needed. I needed work done on our… Read more

computers. My own computer needed to be updated to Windows 11. My wife’s computer was too old, which had Hardware issues, and was not able to be updated to Windows 11. I went to PLE Computers in Bentley, and found their service excellent. I would like to thank them for their help! Their service was carried out promptly. My wife’s computer needed to be renewed. Being on the Australian Age pension, we needed to be careful how much we could afford to spend on a new home office computer. The person who served me, negotiated an affordable price on a new computer. The service I received was excellent, Our computers are up and running. There was a teething problem with Microsoft Office 21, which PLE managed sort out free of charge. Thankyou Guys

I purchased a Logitech Wave Keys keyboard to use with my iPad. I had actually seen it elsewhere and after some research decided to buy it from PLE at Success, as the price was better! The service I received was fantastic, both professional and friendly. I’m also loving the keyboard, so comfy and lovely to use. Show details

I have nothing but good things to say about PLE. They don't try to rip you off (although who wouldn't LOVE prices to be cheaper?), and the staff at any store I've been to are knowledgeable, helpful and friendly. Even though I built my own PC, these guys know what I've not thought of. What I have purchased - top quality, hasn't failed yet! Highly recommend PLE Computers - any of the stores! Show details

The gentleman at cockburn was very helpful. And sorted out my purchase for a router quickly and efficiently. Then helped organise the pickup and purchase easily. Great service, good price. Very happy. Show details

? no quality control done on this$4.5K computer CPU cooler fan was lying in the bottom of the case when removed from box When first powered up there was no video output! the RTX GPU card was not clipped into the motherboard.. Show details

I would stay away from this company as far as you possibly can. They do have some friendly staff, however if you ever run into an issue where you need to return or exchange a product due to a defect— don't expect it to be an easy process. The staff they have working at the success store at the returns section are so rude, arrogant and have zero… Read more

care factor for customer service. The manager for this store likes to dance around legal jargon relinquishing any accountability when it comes to defects. Citing "once it's been unwrapped, you need to pay a restocking fee of 10-15%", I guess they expect you to be able to sense the defect before even taking a product out the box!

It also doesn't seem to matter what evidence you have pertaining to the fault, any return/exchange is indicative based on their ability to recreate the fault.

They like to navigate their way around ACCC, using the repeated phrase "We're doing everything we can to provide a reasonable remedy"

The PC operates good but the quality of the case is disappointing, it is misaligned where the rear screws hold the removable sides secured as if it was dropped and this section was dented. The PC arrived in a box and was only opened once at home. This type of quality check should of been performed before the PC was placed in the box. While I've… Read more

decided to accept the PC with this flaw due to it being a cosmetic issue only and not affecting the operation, it is frustrating to find it could of been picked up and addressed before passing the issue on to the customer and to potentially have it addressed by making a return trip to the shop. I've bought multiple items from this company and will continue to purchase more but will be more vigilant in the future.