Really pleaded with new Toilet and tradie Daniel
Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie
I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.
Watch out. These people constantly change their business name
I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.
FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.
Absolute Rip Off
This company is clearly run by people with no morals or business ethics who (we can only assume by our experience and reading the many scathing reviews by other unhappy customers) are out there to rip off their customers. A simple job of replacing old taps with a new all in one tap and mixer (that according to another plumber that came and fixed the holes left from the removal of the original taps one can purchase for around $40.00 from Bunnings) that in total took less than 45 minutes after I had already switched off the mains water supply and...they have charged me over $1000.00. Multiple business names, my credit card being charged for an amount I DID NOT authorise, no one responding to the more than 10 phone calls and messages I have left asking for someone to please deal with my complaint, and misleading websites claiming that they are a 'Local' plumber in our area. Absolutely unacceptable. We are lodging a complaint with Fair Trade & the ACCC.
Efficient and friendly service
Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.
Also known as On Time Local
So to start with the company name is not the same as the name advertised in my letter box.
On Time Local they are also called Back in July my hot water exploded on a Saturday and I thought sure why not give this company ago, they were proactive enough to put advertising in my letter box. What an absolute disaster.
First they were late, then they said I could not take the afternoon to think about my possible purchase (as I thought the quote was highly), telling me, If decision not made today it will take another week to get someone. So yes I g...
No reply to emails.
Definitely no response to emails sent stating work number. They have the money and dont give a toss. Consumer Affairs notified, who then called back. Very interested in details. We Been done and accept our stupidity, I just dont want elderly pensioners being preyed upon.
The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.
Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!
Rip Off Thieves
The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.
Gas leak turns into complete gas refit.
We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.
plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.
Very positive experience
We had a plumbing disaster and Mitch attended our emergency call out.
From start to finish, he was an absolute professional - he was courteous, listened and responded to our concerns, explained clearly and informed us of what was happening at every step.
My husband and I were most impressed that he kept his word and followed everything through.
The job was completed most efficiently and also very clean and tidy. It was highly stressful incident but Mitch's attendance helped enormously.
We don't want to encounter this sort of disasters again but without hesitation we will contact Plumbing Detectives and get Mitch again anytime!
Too Expensive and quote was not clear....especially pensioners BEWARE!!!!
Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!
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Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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