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Plumbing Detectives

Plumbing Detectives

4.1 from 886 reviews · View Statistics
See the Best Plumbers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    3.0 (40)
  • Timeliness
    3.2 (38)
  • Job Satisfaction
    3.2 (36)
  • Rates and Fees
    2.7 (41)
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Dishonest and purposely overpriced

published
Customer Service
1/5
Timeliness
2/5

Never ever

published

Never use Electricians from this company! They use apprentice electricians. They have no idea of how to detect problems or fix.
I was charged a call out fee of $192, when he couldn’t find a problem of sort circuit!
I showed him the problem and I realised he had no idea what was going on.
But he charged me $192 for coming and did nothing.
Please everyone out there don’t use them ever and never.

Customer Service
1/5
Timeliness
1/5

Other Plumbers

 
 

0.0
(1,234)
Connie
Connie Greater Melbourne (Inner), VIC

No not use them!

published

They hire the worst plumbing contract I have ever met. I have waited 3 days for the plumber turns up. Then wants to charge me $700 for a job they did not do well the last visit. When I refuse this fee, he says to charge me $400 for waste of his time. I will not accept this kind of behavior.

Customer Service
1/5
Timeliness
1/5

DO NOT USE!

published

Firstly they are late and not on time. I was told they would install a $750 limiting valve and charge no labour instead they installed a 100 dollar cheap one and pocketed the rest of the money. A simple google of the product number of the valve confirms this. Have reached out to customer support for weeks with no outcome.

Customer Service
1/5
Timeliness
1/5
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Deeno
Deeno
  • 3 reviews
  • 2 likes

You’ll be sorry!

published

Do not contact these thieves! If you do, you’ll be left feeling very disappointed with the rip off price and the work carried out by failed apprentices. After that you’ll feel angry with yourself when you call qualified plumbers to fix what these clowns have done to your house. Please don’t make the mistake I already have!!

Customer Service
1/5
Timeliness
1/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Plumber 1
Plumber 1Greater Melbourne (Inner), VIC

Awesome friendly and efficient service

published

Got them to to fix a broken drain pipe they were very well priced and very professional the guys did the job hassle free and left my backyard spotless at the end highly recommended

Customer Service
5/5
Timeliness
5/5
Excellent work by Ben
Excellent work by BenGreater Melbourne (Inner), VIC

Great service

published

High quality, timely and friendly service provided by Ben. Happy with the installation of the toilet so highly recommend this service. Ben arrived on time and was very pleasant to deal with.

Customer Service
5/5
Timeliness
5/5

Warnings they are the biggest scammer

published
Customer Service
1/5
Job Satisfaction
1/5

Other Plumbers

 
 

0.0
(1,234)
kc.milly
kc.millySydney, NSW
  • Verified

Unprofessional, over-priced and incompetent

published
Customer Service
3/5
Timeliness
3/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives
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Excellent work by Ben

published

Ben went above and beyond in the yard preparation work and getting the new water piping installed in the same day. I have no hesitation in recommending him. Excellent service, thankyou.

Customer Service
5/5
Timeliness
5/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Gary Khominsky
Gary KhominskyGreater Melbourne (Metropolitan), VIC

Don't use this company

published

"On Time Local Services" is owned by Plumbing Detectives Pty. Ltd. Look that company up on Google.
My parents had a water leak from the water garnering tap under flower beds on Friday night. The guy came and quoted the job $1800 as they thought it would require a lot of digging pipes.
The Plummer came the next morning. It is turned out a much simpler job. He spent 2.5 hours, replace the t-shape ~700x700mm pipe and install new tap. They changed them (pension 80+ year old) $1500!

I would recommend thinking twice before you call them.

Incentivised Review No
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Other Plumbers

 
 

0.0
(1,234)
Garry
Garry
  • 4 reviews
  • 4 likes
  • Verified

Scammers

published
Customer Service
1/5
Timeliness
4/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Garry
Garry
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Mercive
MerciveSydney, NSW
  • 3 reviews
  • 4 likes

SCAM - avoid them

published
Customer Service
1/5
Timeliness
1/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Lucy
LucyGreater Melbourne (Inner), VIC

Amazing work! Highly recommend

published

Tony and Tyler did fantastic work when we had an accident with some drainage product.
Not only did they solve and fix the issue straight away, they actually saved us thousands of dollars quoted by several other plumbers. 10/10 service and very honest!
You won’t regret using them.
Thanks so much guys

Customer Service
5/5
Timeliness
5/5
Mick
MickGreater Melbourne (Metropolitan), VIC

Great work

published

Guys we’re on time and explained the work being done. They knew what they were talking about and genuinely great guys they also finished in time and were very polite

Customer Service
5/5
Timeliness
5/5
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Questions & Answers

Cole
Coleasked

Is everyone in this place called Adam or does he just have lots of friends?

15 answers
Maurie
Maurie

I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,

Cole
Cole

I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!

Andrea M
Andrea M

I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.

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