Didn't see them coming!
Saturday night we had sewer blockage; we have waste coming up into the showers etc. $295.00 call out fee; which i am not to concerned about , sort of; then was changed $540.oo the clean-out pipes(38 mins work); not much option at 10pm on Saturday i guess, so i sucked it up and paid; problem is next day we have same problem , and on Monday we had another tradesman come and the identified the issue and fixed(so far).
now i find i was ripped off big time with the charges; really who gets paid over $500 for way less than an hour of work. not many as i am now able to see; this is basic shakedown, gouging the customer;
also note i emailed the customer support and have not have a response in 4 days;
consider well please
Don't get a leak detection from these people
we have a leaking shower base. The man from Plumbing detectives (we had the fridge magnet) said we needed a leak detection and it would cost $750. I paid $70 deposit. I asked around and found out that it should only cost about $350. Also it was obvious where the leak was coming from. Thus we cancelled the leak detection and lost the $70 deposit. This is just a rip off company. I wonder if they actually have any actual plumbers.
Came when they said they would ....
I rang in the morning .They arrived when they said they would. It was a quick job done well and reasonably priced.
He was a very personable and friendly plumber.I would definitely recommend this team.
Really pleaded with new Toilet and tradie Daniel
Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie
I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.
Watch out. These people constantly change their business name
I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.
FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.
Absolute Rip Off
This company is clearly run by people with no morals or business ethics who (we can only assume by our experience and reading the many scathing reviews by other unhappy customers) are out there to rip off their customers. A simple job of replacing old taps with a new all in one tap and mixer (that according to another plumber that came and fixed the holes left from the removal of the original taps one can purchase for around $40.00 from Bunnings) that in total took less than 45 minutes after I had already switched off the mains water supply and...they have charged me over $1000.00. Multiple business names, my credit card being charged for an amount I DID NOT authorise, no one responding to the more than 10 phone calls and messages I have left asking for someone to please deal with my complaint, and misleading websites claiming that they are a 'Local' plumber in our area. Absolutely unacceptable. We are lodging a complaint with Fair Trade & the ACCC.
Efficient and friendly service
Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.
Also known as On Time Local
So to start with the company name is not the same as the name advertised in my letter box.
On Time Local they are also called Back in July my hot water exploded on a Saturday and I thought sure why not give this company ago, they were proactive enough to put advertising in my letter box. What an absolute disaster.
First they were late, then they said I could not take the afternoon to think about my possible purchase (as I thought the quote was highly), telling me, If decision not made today it will take another week to get someone. So yes I g...
No reply to emails.
Definitely no response to emails sent stating work number. They have the money and dont give a toss. Consumer Affairs notified, who then called back. Very interested in details. We Been done and accept our stupidity, I just dont want elderly pensioners being preyed upon.
The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.
Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!
Rip Off Thieves
The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.
Gas leak turns into complete gas refit.
We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.
plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.
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Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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