The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.
Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!
Rip Off Thieves
The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.
Gas leak turns into complete gas refit.
We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.
plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.
Very positive experience
We had a plumbing disaster and Mitch attended our emergency call out.
From start to finish, he was an absolute professional - he was courteous, listened and responded to our concerns, explained clearly and informed us of what was happening at every step.
My husband and I were most impressed that he kept his word and followed everything through.
The job was completed most efficiently and also very clean and tidy. It was highly stressful incident but Mitch's attendance helped enormously.
We don't want to encounter this sort of disasters again but without hesitation we will contact Plumbing Detectives and get Mitch again anytime!
Too Expensive and quote was not clear....especially pensioners BEWARE!!!!
Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!
Absolute rip off!!
Charged me $2500 to supply and install new hot water service. Buyers beware, never use this company. What a joke. Ripping of people who don’t know any better, you should be ashamed of yourself and your company!
Absolute rip off - BUYER BEWARE!
Absolute rip off, MASSIVELY over charged and over quoted for unnecessary work. Thank god I got other quotes and opinions - it saved me $7500! Just a dog act to rip people off, all while acting like they’re doing you a favour.
- Verified customer
Stay away from this company
Had these people come out to my fathers house and they charged him $1700 to put a regulator on the wall and did not fix compliance plate on wall like they are required to do. 18 months later its leaking gas do you think i can can them back out? 3 days in a row they did not show up now im calling someone else and i will just pay to get it fixed..... They actually turned up at 4pm on the 3rd day since i called and the guy that showed up was very good fixed it without any fuss.....
Mustafa and Okan are the best and only good thing going for this company. Informative, clean, professional, precise, considerate and good natured guys. Mustafa installed my gas stovetop and Okan my laundry trough. I highly recommend these two plumbers. As for the management of this company i cant say it was a positive experience. I gave 4 stars for the exceptional workers that came. But will never use this company again.
Professional, efficient, respectful
This is a positive review of the plumber Mustafa, who came this this morning 9/7/19 at the appointed time 8 am. I was most impressed for the second time, (the first when he arrived to assess the situation) of his punctual, professional and efficient manner. On my inquiry, he explained what he was doing in the most respectful manner, He also cleaned up after his work.
On another matter I was not impressed with Adam the person who rang me three hours later on 8/7/19, informing me that Mustafa couldn’t make it at 1pm yesterday. I wast...ed the whole afternoon because of his delay in informing me. But it was his offhand manner that bothered me the most. Adam was Not concerned that I was really put out. His very casual disrespectful manner was not appreciated. He Could have sincerely apologised. This is not a good frontperson for this company. Sincerely Irena
Had a water leak underneath my driveway that serviced the front garden tap. Made an appointment for the next day. Plumber came but had to leave as he had an emergency job, ( it happens ). Mustafa came the next day and replaced the broken pipe ( difficult spot ) & did a fantastic job, really happy with his work! Many thanks to Mustafa and all involved!
Buyer Beware!!! Don’t do it....
The worst company I have dealt with in a long time!!! they made me wait five hours on one day and did not turn up nor did they notify me - they then made me wait another four hours the next day and they arrived at 8 pm at night (they were meant to arrive at 4pm his name was [name removed] and he was lovely) and quoted me $900 to do the job I thought that was a little excessive so got another plumbing quote and they charged me $350.... clearly they are absolute rip-offs! I bet the positive reviews are people they know....Buyer be warned and be very aware!!
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Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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