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Plumbing Detectives
4.1 from 865 reviews

Reviews

(630)
(54)
(4)
(13)
(164)
  • Customer Service
    2.7 (21)
  • Timeliness
    3.0 (20)
  • Job Satisfaction
    3.1 (18)
  • Rates and Fees
    2.4 (22)


Didn't see them coming!

published

Saturday night we had sewer blockage; we have waste coming up into the showers etc. $295.00 call out fee; which i am not to concerned about , sort of; then was changed $540.oo the clean-out pipes(38 mins work); not much option at 10pm on Saturday i guess, so i sucked it up and paid; problem is next day we have same problem , and on Monday we had another tradesman come and the identified the issue and fixed(so far).

now i find i was ripped off big time with the charges; really who gets paid over $500 for way less than an hour of work. not many as i am now able to see; this is basic shakedown, gouging the customer;

also note i emailed the customer support and have not have a response in 4 days;

consider well please

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5 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Mr Gurgles
Mr Gurgles

25848-008inv

Plumbing Detectives
PLUMBING D.Plumbing Detectives

Thank you for your response. We will look into this and give you a call as soon as possible.


Phil Carmody

Phil CarmodyGreater Melbourne (Outer), VIC

Don't get a leak detection from these people

published

we have a leaking shower base. The man from Plumbing detectives (we had the fridge magnet) said we needed a leak detection and it would cost $750. I paid $70 deposit. I asked around and found out that it should only cost about $350. Also it was obvious where the leak was coming from. Thus we cancelled the leak detection and lost the $70 deposit. This is just a rip off company. I wonder if they actually have any actual plumbers.

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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Leaking water pipe repaired

published

Daniel is a very good plumber. I had my leaking pipe repaired excellently at my house and everything was done very professionally. I am very happy about it and will recommend him to anyone.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Robert. We're glad we were able to help you out quickly and you were pleased with our service. Thanks for sharing your thoughts.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559

Mary L.

Mary L.Sydney, NSW

Came when they said they would ....

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I rang in the morning .They arrived when they said they would. It was a quick job done well and reasonably priced.
He was a very personable and friendly plumber.I would definitely recommend this team.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Really pleaded with new Toilet and tradie Daniel

published

Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie

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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Jenny, thank you for your recognition of our service and we appreciate your positive feedback.
We take pride in our works and value our customers.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559

Jenny
Jenny

Could someone please come and remove the old toilet and parts. They are boxed in my driveway


Mel

MelSydney, NSW

Perfect!

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I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Outstanding service

published

Outstanding service.
We had a blockage in our kitchen drainage pipe. Adam was punctual. He was spotted on with his task and carried it out professionally. Definitely use again and recommend it

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Ernest

ErnestSydney, NSW

  • 4 reviews

Watch out. These people constantly change their business name

published

I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.

FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.

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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Ernest
Ernest

Hi Salma. You can ask David yourself, the plumber you have in your team. The one who, by the way, lied to us shamelessly.

Absolute Rip Off

published
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Nicola

NicolaSydney, NSW

  • 2 reviews

Efficient and friendly service

published

Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Thank you Nicole. A large proportion of our work comes from customers who have returned due to great service or referred customers. We really appreciate your positive review and hope to be in your service for the future. Kind Regards, Salma


Paula

PaulaGreater Melbourne (Outer), VIC

Also known as On Time Local

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Don't use.

published

I needed a simple drain unblock..
Quoted me $529 and if I didn't accept I would have to pay $95 call out..
I accepted and advised I will be taking the matter further... On time local.
Was there 40 mins.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Rosemary

RosemaryGreater Melbourne (Outer), VIC

No reply to emails.

published

Definitely no response to emails sent stating work number. They have the money and dont give a toss. Consumer Affairs notified, who then called back. Very interested in details. We Been done and accept our stupidity, I just dont want elderly pensioners being preyed upon.

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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Rosemary
Rosemary

You were sent emails with job/account numbers. Check post from Rosemary H (also me) that gives further details, citing amounts and work done. Check your emails dated 11 October 2019.


Rip off

published

The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Professional help is at hand.

published

Skilled and Professional plumber (Adam) who went out of his way, took care with his work, cleaned up after and rubbish away. All after hours too! Won’t hesitate to use company again.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Melbournian

Melbournian

  • 2 reviews

STAY AWAY

published

Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Ahmad

AhmadSydney, NSW

Rip Off Thieves

published

The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Sara D.

Sara D.Sydney Surrounds, NSW

Scammers

published

Just run! Also note their ABN has a number of companies under it - On Time Local being one of them. Complete rip off and zero moral code. They were prepared to charge me close to $10k for a completely unnecessary job, got it fixed for $600...

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Andreas

AndreasGreater Melbourne (Metropolitan), VIC

Gas leak turns into complete gas refit.

published

We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.

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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Rach

Rach

  • 3 reviews

Great service

published

plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.

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Plumbing Detectives
PLUMBING D.Plumbing Detectives

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Questions & Answers

Cole

Coleasked

Is everyone in this place called Adam or does he just have lots of friends?

15 answers
Maurie
Maurie

I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,

Cole
Cole

I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!

Andrea M
Andrea M

I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.


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