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Plumbing Detectives
4.1 from 873 reviews

Reviews

4.1

873 reviews
5
(639)
4
(54)
3
(4)
2
(12)
1
(164)
  • Customer Service
    3.4 (28)
  • Timeliness
    3.4 (27)
  • Job Satisfaction
    3.7 (25)
  • Rates and Fees
    3.0 (29)
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Lucy

LucyGreater Melbourne (Inner), VIC

Amazing work! Highly recommend

published

Tony and Tyler did fantastic work when we had an accident with some drainage product.
Not only did they solve and fix the issue straight away, they actually saved us thousands of dollars quoted by several other plumbers. 10/10 service and very honest!
You won’t regret using them.
Thanks so much guys

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Mick

MickGreater Melbourne (Metropolitan), VIC

Great work

published

Guys we’re on time and explained the work being done. They knew what they were talking about and genuinely great guys they also finished in time and were very polite

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1 comment
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Haz

HazGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Mini bathroom renovation.

published

Had 3 plumbers come out to install a new toilet and vanity. 4 previous plumbers had rejected the work due to the old age of the existing toilet and vanity (having big old waste pipes from the late 50's) and simply didn't want to put in the hard work. However on time local plumbers rose to the challenge did a fantastic job. My family and I couldn't be happier and highly recommend their services and prices. Their work ethic and open, honest communication with me and each other was first rate.

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Fitting in ground pipping. The guys dit a professional and neat job well within the timeframe.

published

The facts are the two guys turned up early in the morning where friendly and well mannered commpleted the job fitted the pipping whilst explaining what they would be doing and when completed what they had done. no

1 comment
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Cheryl U.

Cheryl U.Greater Melbourne (Outer), VIC

Split pipe and pressure valve

published

Matt was very polite,friendly and efficient. I highly recommend him. He did not have the part with him but went straight up and got it.
Company is a little dearer but happy with end results.

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Hudsol

HudsolGreater Melbourne (Metropolitan), VIC

So very impressed

published

I had a very severe blockage back as far as to the mains. The two plumbers who attended and worked my problem for 3.5 hours were very friendly and professional. I absolutely can not recommend this team so much. After conversing with others it appears the pricing is very very competitive. I have their number programmed in my phone now as a first and only call for plumbing.

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1 comment
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Marilyn Buck

Marilyn Buck

  • 3 reviews
  • 2 likes

Solved our mystery leak!

published

great job guys, very prompt and reliable, would certainly recommend them. They gave us good advice and fixed the problem in a very quick fashion. They also installed a tap in our front garden. very happy!!!

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Lyn

LynGreater Melbourne (Inner), VIC

Perfect plumbing

published

I rent a property in Coburg and here’s to the boys that came out the last two days! All were very helpful ,done a great job! Most of all very very nice to chat with. Highly recommended this company.

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The reviewer stated that an incentive was offered for this review

Great Service

published

Called the plumbing detectives on Easter Sunday. The plumber turned up assesed the situation and got straight to work. The job was done quickly, he cleaned up the site before leaving and the charge was resonable for a public holiday callout. thanks guys for saving me a whole lot of grief, great work...:)

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Phil Carmody

Phil CarmodyGreater Melbourne (Outer), VIC

Don't get a leak detection from these people

published

we have a leaking shower base. The man from Plumbing detectives (we had the fridge magnet) said we needed a leak detection and it would cost $750. I paid $70 deposit. I asked around and found out that it should only cost about $350. Also it was obvious where the leak was coming from. Thus we cancelled the leak detection and lost the $70 deposit. This is just a rip off company. I wonder if they actually have any actual plumbers.

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Leaking water pipe repaired

published

Daniel is a very good plumber. I had my leaking pipe repaired excellently at my house and everything was done very professionally. I am very happy about it and will recommend him to anyone.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Robert. We're glad we were able to help you out quickly and you were pleased with our service. Thanks for sharing your thoughts.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559

Mary L.

Mary L.Sydney, NSW

Came when they said they would ....

published

I rang in the morning .They arrived when they said they would. It was a quick job done well and reasonably priced.
He was a very personable and friendly plumber.I would definitely recommend this team.

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Really pleaded with new Toilet and tradie Daniel

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Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie

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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Jenny, thank you for your recognition of our service and we appreciate your positive feedback.
We take pride in our works and value our customers.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559

Jenny
Jenny

Could someone please come and remove the old toilet and parts. They are boxed in my driveway

Mel

MelSydney, NSW

Perfect!

published

I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.

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Plumbing Detectives
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Outstanding service

published

Outstanding service.
We had a blockage in our kitchen drainage pipe. Adam was punctual. He was spotted on with his task and carried it out professionally. Definitely use again and recommend it

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Ernest

ErnestSydney, NSW

  • 4 reviews
  • 1 like

Watch out. These people constantly change their business name

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I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.

FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.

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Ernest
Ernest

Hi Salma. You can ask David yourself, the plumber you have in your team. The one who, by the way, lied to us shamelessly.

Absolute Rip Off

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Nicola

NicolaSydney, NSW

  • 3 reviews

Efficient and friendly service

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Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.

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1 comment
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Thank you Nicole. A large proportion of our work comes from customers who have returned due to great service or referred customers. We really appreciate your positive review and hope to be in your service for the future. Kind Regards, Salma

Paula

PaulaGreater Melbourne (Outer), VIC

Also known as On Time Local

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Don't use.

published

I needed a simple drain unblock..
Quoted me $529 and if I didn't accept I would have to pay $95 call out..
I accepted and advised I will be taking the matter further... On time local.
Was there 40 mins.

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Questions & Answers

Cole

Coleasked

Is everyone in this place called Adam or does he just have lots of friends?

15 answers
Maurie
Maurie

I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,

Cole
Cole

I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!

Andrea M
Andrea M

I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.

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