Plush Furniture NSW

We bought a sofa from the Warrawong team in June 2024 only after checking with them that we should definitely be able to get the warehouse to hold the sofa for a couple weeks once it arrived in country (we were finishing up a house build). This was always understood to only be if we paid the invoice in full. Regrettably the warehouse delivery… Read more

manager completely refused to live up to this promise when they called re delivery (Plush is now owned by Nick Scali and the warehousing is common). He was extremely rude and abruptly said they had no space and he didn't care what the store staff had promised.

We ended up having to get it delivered to the garage of our under construction home. I then spent quite a lot of money and A LOT of effort wrapping the sofas in building plastic to protect them. Fortunately none were damaged in the 3-4 weeks from delivery to us moving in.

The sofas is fine, nothing special. The service overall very disappointing. We bought lots of furniture from James Lane in contrast and they were infinitely more flexible and friendly (held stock for several weeks as long as we paid for it).

I will NEVER purchase from either Nick Scali or Plush again (we had purchased twice before from Plush with no issues whatsoever back when it was owned by the Fanatastic Furniture Group).

DO NOT believe what store staff say as they will be overriden by the warehousing function.

Perfect lounge purchase – I recently purchased 2 lounges from the plush store in Caringbah. After many weeks of searching for a lounge suitable for me . I was very fortunate to walk into plush at Caringbah, I was immediately greeted by Khal . Khal was so informative his knowledge of his products was outstanding, I told him what I needed & he delivered a few lounges that… Read more ·  1

suited my needs . I have serious back & neck issues after an accident many years ago . His patience & kindness were much appreciated, nothing was too much trouble for him . Credit to him .

I was not convinced after looking at so many lounges in so many shops , i was totally confused I had been all over Sydney , Khal simply said to me take your time you have to be sure . So reassuring. So I did go off to look else where again coming back to his store 4 times , another gentleman was also extremely helpful in Khal’s absence which I’m most grateful .

No other shop or team members compare with Plush at Caringbah & no other lounges compare with plush products . Their A1 . The service I received was exceptional they went above & beyond helping me find the perfect lounge for my challenging needs , Trust me when I say I was a challenging customer.

To Khal especially & Team so many thanks for your patience & help .

Review for Calais Electric Sofa and Customer Service Experience – We purchased the Calais electric sofas from Plush, and had a good in-store experience. The sales staff were professional and provided advice, particularly regarding a better quality of leather. They helped us choose the best option for both aesthetics and comfort. The design of the sofa is sleek and minimalistic, without being bulky, making them a… Read more ·  1

perfect fit for our living room. The reclining feature is comfortable, allowing you to adjust the position for ultimate relaxation. After two years of use, we encountered an issue with one of the electrically controlled headrests, which stopped working. However, we were impressed with how the company handled the situation. Customer care responded quickly to our inquiry and, after troubleshooting the issue over the phone, arranged for a technician to visit. The technician, Frank, was prompt, communicated his arrival time clearly, and was both friendly and professional. His expertise was evident as he quickly diagnosed the issue and resolved it in no time. While the issue with the headrest turned out to be a disconnected broken electrical coupling, the customer service prompt response, clear communication, and efficient resolution experience exceeded expectations.

Amazing customer service. Matt was consistently friendly, knowledgeable and very helpful. He was able to answer all our queries and questions regarding the range of different lounges and leathers. He was also very patient with our indecision around choosing a lounge colour. Matt really made the whole process easy. We would definitely purchase from Plush Caringbah again. Show reply

We were impressed with the many styles of sofas. David was very knowledgeable and informative on the benefits of the shortlist of sofas we selected and assisted us in finalising our decision. We look forward to receiving our sofa soon. Show details ·  1

Had a problem with my lounge so Nick scali sent out their complaint manager and he explained to us how this lounge is made and showed us how to change cushions and arm rests around so thanks to Frank Martelli we are happy now we understand how it was made Thank You Frank John & Kathryn Show details

We received an armchair with a bend metal frame. It meant the chair wasn’t sitting level and rocked. Plush sent out a rep to view. Instead of arranging a replacement or new metal frame being installed we simply got washers put on one of the feet so it is more level. This really isn’t good enough, it’s brand new, never sat in why do we have a… Read more

chair with washers and still a bent frame when we purchased what we thought was a quality lounge chair... Very disappointing. Not happy, wouldn’t recommend. Poor quality control.

Terrible customer service which seem very difficult to get a hold of. Very poor quality in furniture, don’t waste your money. The mechanism on our recliner went within the 1st year with barely being used. Then the technician said it was too hard to install so installed it backwards! Fast forward 1 year and the mechanism has gone again! Not covered under warranty apparently. Absolute garbage. Shop elsewhere

Within two years of purchasing our leather lounge it started to lose its colour in a couple of spots When we tried to get the lounge chair repaired, the gentleman paid by plush to assess the chair said it wouldn't be covered. (Not a surprise) The actual three seater lounge purchased with it was still like new. Obviously there was a problem with the chair.

I purchased a 2.5 seater leather lounge with chaise and ottoman 3 years ago. I was so excited to get my first brand new leather lounge and was quite above my budget, I paid $4665 for this very poor quality and uncomfortable piece of furniture. Very disappointing. It is uncomfortable, the seat support failed in less than a year, it became sunken… Read more

very quickly. Depth is too shallow for both chaise and sofa seats. I can't believe how quick it has loss its shape. Unfortunately, I'm stuck with it, I can't afford another one. I doubt anyone would want to buy it being so uncomfortable. Be careful before giving Plush your hard earn money, make sure you do your due diligence, it's hard to get good quality nowadays.

We had a lovely and seamless experience purchasing our lounge with Francine. We had an idea of what we wanted and the range at the Caringbah store was great, found and ordered our dream lounge within a week. Can’t wait to receive it soon. Thanks again Francine! Show details ·  1

I dealt with four different staff members at this store. What stood out was that they really did want to find the product that best suited my needs, not just sell me something. There was upselling - leather kit, and accidental insurance, I normally don't take this, but it was at a reasonable cost, and made sense in my circumstances. The staff… Read more ·  1

members were personable, and actually liked and took pride in working for a family company (Nick Scali). They have a large range, at prices which reflect the quality and finish of the furniture. We have a Nick Scali lounge that is 15 years old and still attracts positive comments. The current one the same.

Our sales person Francine was attentive, and good with advice. When I asked question or need to visually see something she took me around the store and also showed me features. Could not be happier with the service we have received so far. Show reply

We recently purchased 2 Oakden lounges/sofas (I never know the difference) at Plush Caringbah and found the whole experience to be easy, affordable and enjoyable. Francine was excellent - friendly and knowledgeable. She listened, gave us information about our chosen lounges, showed us options, sent us quotes and generally made herself available… Read more ·  1

for any followup questions and queries. Couldn't fault her service. We now look forward to the delivery.

We were fortunate to have Anna look after our purchase of a two-seater lounge. She spent a lot of time with us and was always polite when we rang and during two visits to the showrooms. Anna escorted us around the vast showrooms. She answered our questions confidently and competently. She was also able to eliminate our confusion in making what… Read more ·  1

we know will be the right choice. Our sofa has been ordered and a deposit paid. We are confident that all will go smoothly until the product is delivered.

Store had a great range which allowed us to try many options before settling on our final choice. David was very helpful and guided us to ones that met our criteria. Will definitely recommend. Show details ·  1

Francine was fantastic, taking time to talk to us about our requirements and the product features. We had already been set on a different lounge but decided to go with plush instead. Show details ·  1

Aneta from Plush Caringbah is awesome. She is very friendly and encouraged me to try all of the sofas. She explained everything in detail and assisted me with my order. Show details ·  1

Great Experience – We were served by Francine and she was fantastic and explored all options that met our needs. She was professional and personable. She knew her products well and provided great insight which assisted in our final decision to buy a lounge. Show details ·  2

Mould, Huntley lounge – Within 12 months of purchase - found mould on the underside of the cushion. Cleanliness is a big focus in my home and I have great ventilation, eg. fans are on 24/7 - I clean my furniture every week - which is how I found the issue to begin with. I love Plush but I honestly have not been provided with an answer to this specific issue. I did… Read more

contact customer service and was not provided with an answer - it was a “me” issue. I need help and an answer.