Plush Furniture NSW, Rutherford

Customer Service, now that is a joke – Whilst the sales staff were helpful enough and the delivery guys were outstanding, the Customer Service Team were dreadful. I received a text message advising me that my order had arrived and would be delivered the 9th of July. Not 20 minutes later I received another text message demanding payment be made of delivery would not occur. I rang the… Read more

store to attempt to make payment, I mentioned the text and was advised that was because the item was on the dock and delivery could not occur without payment but was advised that couldn't be done by them over the phone so I did it online. Next moment I get a text advising delivery would be delayed until July 16th. I contacted the Customer Service Team to find out why the delay and was advised the order was "still on the water". Approaching the week of the 16th I get yet another text advising delivery would not occur until the 23rd July. I rang the store where I purchased it and advised I would be on holiday at that time and how upset I was with the whole experience. I had waited 4 months for delivery only to be mucked about yet again. I received no support no help and no understanding from customer service and if wasn't for the sales staff and the delivery guys I would be giving only a 1 star rating. Whilst the product is fine the service and aggressive texts really need attention. As others have said, once they have your money they forget all about you.

Uncomfortable lounge – Brought a plush lounge thought it was comfortable,well I was wrong it's the most uncomfortable lounge I have sat on okay for ten minutes but after a couple of hours not so good get very sore,wish I hadn't brought one Show details

Great service at Plush Rutherford – We went to the Plush store at Rutherford and browsed the store without any pressure, Deena gave us a great price on the lounge setting that we liked , we left the store and had a look at other well known furniture stores in the area, we didn't see any lounge settings that would be suitable for our home even though the settings were around the same… Read more ·  1

price but comfort and finished product we no where as good as the lounge we were interested at Plush, so after some lunch we went back to Plush and spoke to Deena and purchased the lounge setting , Deena was extremely professional in her approach to the sale, this is the second lounge that we have purchased from Plush, the first was fifteen years ago and it is still as comfortable as it was when we first purchased it. Thank your Deena it was a pleasure dealing with you.

Great helpful staff who take time to discuss options – Was tossing up between Nick Scali & Plush. Walked into Nick Scali & spent 10 minutes in store (almost empty) & was completely ignored. At Plush was assisted straight away.  Show details ·  1

Exceptional service – Shady was very very helpful. I was merely wandering around, not exactly sure what I was after. She showed me lots of options and I was very impressed with the custom made individual choices on offer. Show details ·  1

Fishy reviews? – If you look here, all the positive reviews are about service and come within days of someone purchasing the lounge (before the receive the product). All the negative reviews are from a year or so after people have the product. This is because the products are cheap in quality and the leather is, as mentioned in many other review sites that… Read more

plush dont advertise like truspilot and scamwatch, is sometimes not even the same grade leather they tell you it is.

They told me recently that I should put a towel on my lounge when I sit on it, because I complained about the leather wearing. LOL. Imagine asking your guests to sit on a towel whenever they used your $4000+ couch.

Company is a glorified dropshipping business these days - great customer service and prompting people to do a review quickly, so they do it before you let them down, is horrific business practices.

Oh, also, the mob they use to come out an 'inspect' your product will always say that its users issue - i mean, they pay them. Hey Plush, next time you send out a dodgy inspector, make sure they dont give us two different names, one on arrival and one on leaving. Further investigation found out that you outsource to one business, who then outsources to another business, to make it harder to track them down. Three layers of security for your dodgy practices, but it wasnt too hard to figure out with a good facebook search, and now that I have the full names and ABNs of the provider you pay, and the provider he outsources to, well proceedings can start there, too. Lady on the phone at the ACCC was quite interested in the two different names given by the same man - as both names own two different leather cleaning businesses from Sydney - wow!

Dodgy, dodgy company ladies and gents. They will ask you to review their customer service right after purchase. This is a tactic so that they can have nice, happy reviews first and foremost on their page.

If you work for plush, or if you are a director and you don't know this is happening beneath you, you need to have a good hard think about the business you represent.

Don't buy from plush. Their after sale service is terrible – The first time the recliner on our lounge was sat on it broke. It is now stuck fully reclined for 5 weeks. We have rung and rung and rung, told a tecnician will be in touch but doesnt. We were told the technician has ordered the part needed and also told the part has arrived but still havent heard a thing from the technician. Everyone we speak to tells us they will chase it up and get back to us but they dont. We are so disappointed

Faulty Sofa Lounge and Bad Customer Service – Purchased a lounge at Rutherford Store and the lady was so kind and helpful. However once delivered we discovered the Sofa Bed Mattress was so uncomfortable and faulty, 9 months later I am waiting for a replacement mattress. I have been promised so many times that the mattress is on the delivery truck, that I will get a phone call and still… Read more

nothing. The customer care can't even have the courtesy to reply to my emails. I am just so disappointed. It is meant to be a good quality $5000 lounge and they can't even replace the faulty mattress that Plush acknowledged was faulty. Be very careful before you buy a Sofa Bed from Plush.

Great service – Very happy to say we received great service from Hermie at the Rutherford store. Good knowledge & very attentive. Would definitely recommend the staff & this store. Show details ·  1

Customer service excellence – Walked into the Rutherford store and was helped immediately by Vicki and another lady. Both really helpful with colours and ideas. Still haven't received our furniture as yet so can't review product or delivery. Show details ·  1

Very helpful, knowledgeable with a great outcome – Hermie was very knowledgeable, knew her product and was able to help us to get the right outcome in terms of our purchase. Would definitely return to this store for our future requirements. Thanks Hermie Show details ·  1

Great customer service – Hermie was fantastic. She was very informative and gave me and my partner time to make our purchase. It was great to be given lots of information to make our choice of our new lounge. This is the first new lounge we have bought and we are very happy to of purchased off Hermie Show details ·  1

Great range of sofas and excellent service – We have used Plush before and were very please so it was the first place we visited when needing a new lounge. Hermie at Rutherford was very helpful and answered all the questions we had about the lounge, its configuration, operation (has electronic reclining functions) and colour choice. Can't wait to get the lounge. Show details ·  1

Great Service – The extensive collection at Plush's showroom in Rutherford made choosing hard but Deena was a great help. She gave us time to sit, try and contemplate - but also had a great knowledge of features and materials when asked. I took a couple of visits before deciding and each time she remembered my name and options. This sort of personalised service is so appreciated. I would recommend that anyone looking to purchase furniture drop in for a look. Show reply

Excellent customer service and product knowledge – Excellent customer service provided by Hermie! She was so lovely to deal with and was so helpful with product knowledge and colour selection. Show details ·  1

Great service – We have spent many hours looking for our prefect lounge. Hermie from the Rutherford store was so helpful and helped us create a lounge that’s right for our space.  Show details ·  1

Plush Santa Monica love ❤️ – Shay from Plush Rutherford was friendly and informative with all the plush questions I asked her regarding the Santa Monica sofa. Shay was patient when showing me colour choices offering her advice. We spoke about accessory choices regarding the Santa Monica and I got a quote including the ottoman, the clear table tray and different size cushions… Read more ·  1

to add to the standard sizes already coming with the sofa and of course a must plush shield and delivery. I needed time to think about my colour choice and Shay called me a week later where I locked in my quote and paid my deposit. The 50% off sale was an added bonus. Such a smooth transaction overall, I didn’t need to return to the showroom as Shay sent me a link with my quote and customer number which linked me with a my online payment. Anytime I feel like making more payments, I can follow the link essentially making it like a lay-by. I can’t wait for my sofa to arrive. Overall after a lot of sofa shopping at a lot of different stores it was Plush that was the standout due to the variety of choices, easy layout of their stores, quality products and they only specialise in sofa’s which all I was looking for. You also can’t beat their 10 year guarantee, price promise and love your new sofa money back guarantee. I would highly recommend Plush. Thankyou Shay for all your help and knowledge you sure do know your products and I can’t wait for my Santa Monica to arrive. Lee

One happy customer! – Had an excellent shopping experience with Hermie, Rutherford store. Nothing was too much trouble with choosing the layout and colour of my new leather lounge. Professional service and made the purchase.Came away one Happy Customer!! Show details ·  1

Fantastic customer service – Called by to look at new couches and Shay was extremely helpful. Went back on Saturday with my husband and he too was very impressed with quality and range of options that we had. Our new couches are a custom order, so we have to wait about 12 weeks, but so excited with our choice and can’t wait to have them in our family room. Show details ·  1

Beautiful Lounges – We ordered the Cooper lounge and a snuggle chair for our new home and couldn't be happier! The lounges are perfect for our home. We want to say an extra big thankyou especially to the store manager Herme who was very patient, friendly and knowledgeable in helping us choose the right lounges. We are also very happy with the colour and quality of… Read more ·  1

the products. The delivery men were also lovely and very efficient in setting up the lounges. Highly recommended Plush at Rutherford!

Second purchase at Plush Rutherford – Did not have to nor will I have to assemble the new purchase. Did not have to navigate store as I knew what I wanted and was helped at the desk  Show details ·  1

Good experience – Wide range of products and easily navigated through the store with the help of Vicki who I must say really knew her lounges. I was surprised to find the prices were very competitive as well. We were very happy with our purchase. Show details ·  1

Excellent service from Shay – Shay at Rutherford was extremely helpful and friendly when we visited and ultimately made our purchase. She was very patient in helping us understand our configuration options, colours and how to make our space work for us. Thanks Shay for your amazing, friendly service  Show details ·  1

Fantastic Service! – The service at Plush Rutherford from Deena has been super friendly and such an easy process. She helped with advice on colouring and materials to suit our needs and didn’t pressure me. I would highly recommend Deena & plush Rutherford for finding the perfect lounge. Thank you! Looking forward to getting the lounge soon. Show details ·  1

Great Service! – Our experience whilst shopping at Plush Rutherford was really great! Shay was extremely knowledgeable when asked questions and she was very accommodating to our needs. She guided us to create our perfect lounge with sizing and colour choices and we cannot wait for delivery day! Thank you Shay. Melissa and Murray Hays  Show details ·  1

Amazing products and customer service!! – After looking on line at plush sofas (3rd purchase), I went in to the Rutherford store. Deena was amazing. Excellent product knowledge and customer service. Made me think of aspects of use I hadn’t thought of. Ended up with an awesome sofa and can’t praise the store and service enough! Thanks Deena! Jeannie  Show details ·  1

Excellent service. Very patient and helpful staff – Hermie was very thorough in the service she provided and was very happy to answer all my questions and was very patient as I made up my mind.  Show details ·  1

Great customer service – Shay, at the Rutherford showroom, was very helpful answering all our questions and her advice re lounge coverings and treatment was appreciated. A pleasant shopping experience without feeling 'pressured' by the salesperson (like some stores). Only complaint is now having to wait 4 months for our lovely new lounge. Show details ·  1

Love my new lounge, thank you – Staff very helpful. The quality was worth the little wait to have them build. Delivery was on time and they took away the packaging. We are a very satisfied customer. Thank you Show details ·  1