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Plush Furniture VIC, Dandenong

Plush Furniture VIC, Dandenong

4.9 from 337 reviews

Reviews

(317)
(10)
(2)
(2)
(6)
  • Product Quality
    5.0 (67)
  • Return Claim MadeYes (0) · No (75)
  • Warranty Claim MadeYes (3) · No (73)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    5.0 (75)
Gabriella F.

Gabriella F.Greater Melbourne (Outer), VIC

Fabulous sales assistant

published

Amazing customer service ! Went in looking for a new sofa and were not hassled and able to take our time to look around. Lorraine was great at explaining all the bells and whistles with the different lounge suites. We settled on a great deal with Lorraine and can’t thank her enough for her time and effort in achieving what we wanted. Glad we walked into Plush today !!

Customer Service
Product Quality
Store LocationPlush DANDENONG
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Lorraine was excellent, superb service

published

Visited the Plush Dandenong store, and was helped by Lorraine who was amazing. She was very thoughtful and was a wealth of knowledge helping us select a new couch for our living room. Would return to purchase off Lorraine again. Fabulous service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very satisfied

published

We dealt with Chun and he was a pleasure to deal with very helpful and knowledgeable about furniture

He gave us a great deal and we were very happy with plush and the service they provided

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Brendan T.

Brendan T.Greater Melbourne (Outer), VIC

For AAAAAAA+++++++ Service (See Lorraine @ Dandenong Plush)

published

Today we barely made the store before closing time with the intentions of just having a quick look around and with Lorraine's expert & well knowledgeable assistance we were able to make a very well informed decision on the couch that we were interested in, Lorraine and the other staff there were willing to go that extra mile and were more than happy to stay behind past closing time to complete the sale and all the arrangements. Lorraine was very friendly and enthusiastic in looking after her customers to the best of her ability.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong, Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Nicki Tasioulas

Nicki TasioulasGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

Lorraine from your store helped us so much. Great advice for different types of fabrics and styles of couches. Very pleasant to deal with. Definitely recommend! Felt really comfortable in choosing what we want.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Come visit Lorraine at Plush!!!

published

Lorraine at Dandenong was so helpful, friendly & answered every question I walked away feeling happy & confident on the purchase of my new couch. Looking forward to delivery & adding to it. I”ll be back!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Nina

NinaGreater Melbourne (Outer), VIC

  • 2 reviews

Great Customer Service by Lorraine and i found my perfect couch

published

Great service by Lorraine at the Dandenong Store. She went above and beyond and made my decision easier. She helped me find my perfect couch and I will be coming back. This is our second purchase from Plush and it's definitely not the last.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Steph

StephGippsland, VIC

Excellent service from Lorraine

published

Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Claire B.

Claire B.Greater Melbourne (Outer), VIC

Fantastic

published

Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Sam

SamGreater Melbourne (Outer), VIC

The best service..

published

Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Araceli

AraceliGreater Melbourne (Outer), VIC

  • 2 reviews

Need it urgently

published

Love the look of the sofa I’m purchasing but very disappointed that it’s going to take 4 to 5 months to receive it
Service was great and Raquela was so very helpful but to wait 5 months is pretty poor in my opinion
Thank you
Regards
Mary Mayor
0407685726

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lorraine’s a legend!

published

We have been looking for a lounge suite for a few months, Lorraine’s friendly, efficient and knowledgeable service made our decision-making so easy. Her product knowledge was exemplary, her manner was warm and friendly and her service was above and beyond. If you’re in the hunt for a new couch see Lorraine at Plush Dandenong.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong Plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Linda

Linda

  • 2 reviews

Incredible showroom service and delivery. Couldn’t be happier!

published

After we received such wonderful showroom and delivery service from Plush when we ordered a chaise for our media room last year, we decided to purchase again from Plush to update our seating in our lounge room. Again, Plush have not only met but have exceeded our expectations. We have ordered from the Frankston and Dandenong stores and both have been consistently helpful. Joel and Jason were absolutely fantastic delivering our furniture. They were on-time, friendly, removed all the packaging and took it with them after setting up our new lounge. We are absolutely thrilled with their service! Thanks guys! Cannot recommend Plush highly enough!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston and Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Scrap A.

Scrap A.Greater Melbourne (Outer), VIC

Looking forward to our new lounge

published

Our experience at Plush in Dandenong with Chelsea was very satisfying, Chelsea spent all the time we needed with us to make sure we were happy with our purchase, she was very friendly, helpful and had an input into our choices as this is an investment for the next few years we wanted to get it right, our choice ticked all the boxes and we can't wait for it to arrive, thank you Plush and Chelsea in Dandenong for a great experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong, Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Pam W

Pam WGreater Melbourne (Outer), VIC

Can't wait to get our lounges

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Furniture Shops

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Caterina - Narre Warren

Caterina - Narre WarrenGreater Melbourne (Inner), VIC

Patient and professional!

published

Replacing our 3pce sofa is a long term investment and Plush Furniture ticked all our boxes, coupled with Rachela's unrelenting patience and time to help us make that final decision.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture,Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer Service

published

I would like to thank Rachela for her outstanding customer service. She was very helpful with our requirements of what we wanted. Rachela covered and explained all aspects of the sale. Checking several times that the order was indeed correct.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Karen M.

Karen M.Greater Melbourne (Outer), VIC

First big purchase for our first home

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPlush Dandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Great service!

published

We had a great experience in store with Gaynor, she was super helpful and attentive. We would highly recommend going to this store and if you manage to deal with Gaynor your in luck :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tony

TonyGreater Melbourne (Outer), VIC

Tracey from customer service was prompt with the warranty issue request

published

12 months after we purcahsed a major product, had something fall off the sofa. We requested Plush to tell us what it could be. Tracey from cusotmer service immediately responded with a service technician visit us within days. This highlights why to support Plush with good product and customer after sales care.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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