Fabulous sales assistant
Amazing customer service ! Went in looking for a new sofa and were not hassled and able to take our time to look around. Lorraine was great at explaining all the bells and whistles with the different lounge suites. We settled on a great deal with Lorraine and can’t thank her enough for her time and effort in achieving what we wanted. Glad we walked into Plush today !!
The reviewer stated that an incentive was offered for this review
Lorraine was excellent, superb service
Visited the Plush Dandenong store, and was helped by Lorraine who was amazing. She was very thoughtful and was a wealth of knowledge helping us select a new couch for our living room. Would return to purchase off Lorraine again. Fabulous service.
We dealt with Chun and he was a pleasure to deal with very helpful and knowledgeable about furniture
He gave us a great deal and we were very happy with plush and the service they provided
For AAAAAAA+++++++ Service (See Lorraine @ Dandenong Plush)
Today we barely made the store before closing time with the intentions of just having a quick look around and with Lorraine's expert & well knowledgeable assistance we were able to make a very well informed decision on the couch that we were interested in, Lorraine and the other staff there were willing to go that extra mile and were more than happy to stay behind past closing time to complete the sale and all the arrangements. Lorraine was very friendly and enthusiastic in looking after her customers to the best of her ability.
Excellent customer service
Lorraine from your store helped us so much. Great advice for different types of fabrics and styles of couches. Very pleasant to deal with. Definitely recommend! Felt really comfortable in choosing what we want.
Come visit Lorraine at Plush!!!
Lorraine at Dandenong was so helpful, friendly & answered every question I walked away feeling happy & confident on the purchase of my new couch. Looking forward to delivery & adding to it. I”ll be back!!!
Great Customer Service by Lorraine and i found my perfect couch
Great service by Lorraine at the Dandenong Store. She went above and beyond and made my decision easier. She helped me find my perfect couch and I will be coming back. This is our second purchase from Plush and it's definitely not the last.
Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much
The best service..
Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.
Need it urgently
Love the look of the sofa I’m purchasing but very disappointed that it’s going to take 4 to 5 months to receive it
Service was great and Raquela was so very helpful but to wait 5 months is pretty poor in my opinion
Lorraine’s a legend!
We have been looking for a lounge suite for a few months, Lorraine’s friendly, efficient and knowledgeable service made our decision-making so easy. Her product knowledge was exemplary, her manner was warm and friendly and her service was above and beyond. If you’re in the hunt for a new couch see Lorraine at Plush Dandenong.
Incredible showroom service and delivery. Couldn’t be happier!
After we received such wonderful showroom and delivery service from Plush when we ordered a chaise for our media room last year, we decided to purchase again from Plush to update our seating in our lounge room. Again, Plush have not only met but have exceeded our expectations. We have ordered from the Frankston and Dandenong stores and both have been consistently helpful. Joel and Jason were absolutely fantastic delivering our furniture. They were on-time, friendly, removed all the packaging and took it with them after setting up our new lounge. We are absolutely thrilled with their service! Thanks guys! Cannot recommend Plush highly enough!!
Looking forward to our new lounge
Our experience at Plush in Dandenong with Chelsea was very satisfying, Chelsea spent all the time we needed with us to make sure we were happy with our purchase, she was very friendly, helpful and had an input into our choices as this is an investment for the next few years we wanted to get it right, our choice ticked all the boxes and we can't wait for it to arrive, thank you Plush and Chelsea in Dandenong for a great experience.
Can't wait to get our lounges
My Partner and I have been looking for 12 months for a lounge and theatre suite. Upon looking around at other stores of which was many, we decided on a plush one, then came the style, colour and size to suit our house which is getting Built. We went to Dandenong Plush in Victoria and sat on the Studio and loved it from there, my feet actually touched the floor and it is very comfortable, the Display of the Lounges was good and the open store area was comfortable. Whilst we were looking Lorraine came over and it all went from there she was soo h...elpful, told us about cleaning it and helped us choosing the right colour that would suit, Lorraine was very friendly and professional but not pushy which was great and because our House hadn't finished getting built she deferred the date for us which meant a lot, we could get the 50% off as well as 5% extra with the 10 year warranty what a Bonus thanks Lorraine and Plush.
Patient and professional!
Replacing our 3pce sofa is a long term investment and Plush Furniture ticked all our boxes, coupled with Rachela's unrelenting patience and time to help us make that final decision.
I would like to thank Rachela for her outstanding customer service. She was very helpful with our requirements of what we wanted. Rachela covered and explained all aspects of the sale. Checking several times that the order was indeed correct.
First big purchase for our first home
I had been searching online about a good quality customisable couch and came across Plush couches online. I had noticed that they have good reviews from people who had bought their products. One weekend me and my husband decided to go to one of their showrooms and so glad we did! The moment we walked into Plush Dandenong we were greeted by one of their wonderful staff who assisted us and showed us the showroom. Chelsea was very accommodating and helpful. She helped us choose the right couch for our little family. She gave us plenty of time to c...hoose the right fabric and even suggested one that is child friendly. We never felt pressured about buying a couch that day but who does not love a good discount? We were so happy with the service we received from Chelsea that day.
The reviewer stated that an incentive was offered for this review
We had a great experience in store with Gaynor, she was super helpful and attentive. We would highly recommend going to this store and if you manage to deal with Gaynor your in luck :)
Tracey from customer service was prompt with the warranty issue request
12 months after we purcahsed a major product, had something fall off the sofa. We requested Plush to tell us what it could be. Tracey from cusotmer service immediately responded with a service technician visit us within days. This highlights why to support Plush with good product and customer after sales care.
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