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Plush Furniture VIC, Dandenong

Plush Furniture VIC, Dandenong

4.9 from 326 reviews

Reviews

(307)
(9)
(2)
(2)
(6)
  • Product Quality
    4.9 (59)
  • Return Claim MadeYes (0) · No (67)
  • Warranty Claim MadeYes (3) · No (65)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    5.0 (65)


Lorraine’s a legend!

published

We have been looking for a lounge suite for a few months, Lorraine’s friendly, efficient and knowledgeable service made our decision-making so easy. Her product knowledge was exemplary, her manner was warm and friendly and her service was above and beyond. If you’re in the hunt for a new couch see Lorraine at Plush Dandenong.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong Plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Linda

Linda

  • 2 reviews

Incredible showroom service and delivery. Couldn’t be happier!

published

After we received such wonderful showroom and delivery service from Plush when we ordered a chaise for our media room last year, we decided to purchase again from Plush to update our seating in our lounge room. Again, Plush have not only met but have exceeded our expectations. We have ordered from the Frankston and Dandenong stores and both have been consistently helpful. Joel and Jason were absolutely fantastic delivering our furniture. They were on-time, friendly, removed all the packaging and took it with them after setting up our new lounge. We are absolutely thrilled with their service! Thanks guys! Cannot recommend Plush highly enough!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston and Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Scrap A.

Scrap A.Greater Melbourne (Outer), VIC

Looking forward to our new lounge

published

Our experience at Plush in Dandenong with Chelsea was very satisfying, Chelsea spent all the time we needed with us to make sure we were happy with our purchase, she was very friendly, helpful and had an input into our choices as this is an investment for the next few years we wanted to get it right, our choice ticked all the boxes and we can't wait for it to arrive, thank you Plush and Chelsea in Dandenong for a great experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong, Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Pam W

Pam WGreater Melbourne (Outer), VIC

Can't wait to get our lounges

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Caterina - Narre Warren

Caterina - Narre WarrenGreater Melbourne (Inner), VIC

Patient and professional!

published

Replacing our 3pce sofa is a long term investment and Plush Furniture ticked all our boxes, coupled with Rachela's unrelenting patience and time to help us make that final decision.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture,Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer Service

published

I would like to thank Rachela for her outstanding customer service. She was very helpful with our requirements of what we wanted. Rachela covered and explained all aspects of the sale. Checking several times that the order was indeed correct.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Karen M.

Karen M.Greater Melbourne (Outer), VIC

First big purchase for our first home

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPlush Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Great service!

published

We had a great experience in store with Gaynor, she was super helpful and attentive. We would highly recommend going to this store and if you manage to deal with Gaynor your in luck :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tony

TonyGreater Melbourne (Outer), VIC

Tracey from customer service was prompt with the warranty issue request

published

12 months after we purcahsed a major product, had something fall off the sofa. We requested Plush to tell us what it could be. Tracey from cusotmer service immediately responded with a service technician visit us within days. This highlights why to support Plush with good product and customer after sales care.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Soikat C.

Soikat C.Greater Melbourne (Outer), VIC

Great customer service

published

Bought 2 sets of sofa from Dandenong store last week. Thanks to Rachela for excellent customer service. She was very polite and explained us all available options which helped us to take decision.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Dianne

DianneGreater Melbourne (Outer), VIC

Lorraine a world of knowledge

published

Lorraine was a world of knowledge but at no stage was she pushy she could answer any question and allowed us to take our time she arranged any couch the way we wanted
We got 55% off this weekend so we could afford something that we really wanted
Thanks again for a warm helpful service without any pressure

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

bob r.

bob r.Greater Melbourne (Outer), VIC

Awesome service - Lorraine

published

Bought two Dover electric recliners and a 2.5 seat sofa today.
Lorraine was super helpful working through the various options and colours.
Also very knowledgable re: the material.
We cannot wait for our sofa.
Thank you Lorraine.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

madhu p.

madhu p.Greater Melbourne (Outer), VIC

  • Verified customer

Awesome Aunty Lorraine

published

Aunty Lorraine was incredibly helpful and amazing personality ,
Long story short she is an asset to your company.
She cleared all of our doubts about the couch.
We are waiting to see our couch.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Great customer service

published

Bought a pair of sofas. Shopped around and think I got the best value at Plush. Service was great - thanks to Andrea P. Got good advice on options between styles, and choices of fabric/leather.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lorraine

published

Lorraine was incredibly attentive and personable, making sure to connect with our experiences and offer the best advice applicable to us! The advice she offered us was about getting the best experience out of our new couch, as opposed to making money :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
K And M

K And MGreater Melbourne (Outer), VIC

Looking Forward To Our New Sofa.

published

Our experience at the Dandenong store today with Lorraine was awesome. Lorraine was so helpful and extremely knowledgeable on all sofas. The quality and the range of Modular Sofas shown to us by Lorraine was amazing and she finally helped us make the correct decision that best fit our Lounge area. Without her assistance it would have been so much harder. Thanks Lorraine.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Eve

EveGreater Melbourne (Outer), VIC

Sales review

published

We are very pleased to write a on our experience at the Dandenong store today.
Lorraine was very helpful and extremely knowledgeable on all sofas. She was pleasantly honest and willing to help us find something to suite us and our space. After long consideration we left today leaving a deposit on a couch that we love! We really appreciated the genuine help we received today from Lorraine shes an absolute gem! #AuntLorraine

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service!

published

Found the perfect couch, Sandra was fantastic showing as all the different options for fabric leather ect abs took the time to listen to what we wanted! Cant wait to get our couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lisa, Thank you for taking the time to share such wonderful feedback on the service you received from Sandra at our Plush Dandenong showroom. We look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Vivek K.

Vivek K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Good Customer service

published

We have recently purchased sofas from Plush and we reli can't wait for it to get delivered! The overall experience in buying from Plush was great. Our sales person Sandra was able to guide us through our purchase and she was super good! She was able to clarify all our doubts, was knowledgeable and all smiling!! She was able to fit in the purchase into our budget, which was very satisfying! We were reli happy to have chosen to buy with Plush( Dandenong store)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush- Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Cathy K

Cathy KGippsland, VIC

  • 2 reviews
  • 1 like

Friendly and knowledgeable

published

I visited the Dandenong store and was very pleasantly served by Chelsea. She was knowledgeable and friendly without being over the top. Couch shopping was made easy. Top sales person.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong VIC
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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