I have bought many items online through Pool and Spa and have always been impressed with how quickly the priducts arrive. Products are reasonably priced and less costly than retail prices. Show details
Reviews with attachments
I had to purchase a replacement pool cleaner as one of the kids stood on the MK1 Zodiac MX8 provided by the pool installer and snapped one of the roller wheels off completely. Researched a replacement but could not go past the Zodiac for its efficiency and wall climbing to water line abilities-it’s incredible. Pool & spa warehouse online ad was… Read more
clear, specific and the price was great. From placing the order to delivery, this process was simple with this supplier. Prompt delivery with item well packaged in the original manufacturers box and exactly as described. Hoping Zodiac MK2 lasts another 5 years. Old unit still runs on 3 wheels and one missing rubber trac but cannot climb-remarkable. Will use for spares. Thank you for a great service experience.
⭐⭐⭐⭐⭐ I’ve had an excellent experience with Pool and Spa Warehouse. Their service is outstanding, prices are very competitive (especially for us here in Perth), and orders always arrive on time without any issues. They consistently run great specials, and the staff are friendly, helpful, and easy to deal with. The return policy is also… Read more
fantastic, which gives real peace of mind when purchasing.
I’m currently looking at upgrading to a Madimack pump and wouldn’t hesitate to buy from them again. I’d highly recommend Pool and Spa Warehouse to any pool owner—especially if you’re WA-based like me. Give them a go! I have both pool and spa always in as pool i bought the madimack heat pump brilliant!
Purchased Onga bull shark pool cleaner to replace older model. Significantly improved product, very good suction and manoeuvrability. In-line leaf collection capsule excellent. Service and very prompt delivery from Pool and Spa Warehouse second to none Show details
Good product as works as described. Excellent package for delivery. Excellent communication about delivery. Show details
Quality Product, it was exactly as stated, delivered really fast with updates on delivery, Pool was extremely easy to set up and has been an absolute hit with the grandkids. Show details
Goods arrived in tact and are as described The cleaner is great Communication was good and helpful Show details
Purchased a Madimack Inverter to control my pool pump. Sound reduction for neighbours and ourself is great plus power savings. Easy to install like hanging a picture and 2 leads to plug in motor and pool controller. Pool & Spa Warehose are very professional to deal with. Show details
Purchased a pool globe and base over the net and received the wrong one. I called (after 5 attempts) and spoke to a chap who was quite arrogant and uninterested. He said that I should have sent a photo of what I required prior to purchasing it. There is no avenue to do such a thing on their site. The photo of what I requested was what I required,… Read more
yet it wasn’t what I received. I’ll never use this company again, nor will a number of friends I have with pools and spas. The photo I’ve submitted clearly shows the different backing / block. Yet he is telling me I have the correct one. He just wanted to argue. He isn’t ruining my day. “BEWARE FOLKS” Late entry: I am still waiting on the return paid code to return this incorrect product. I know i'm just one punter that probably means nothing to distrubitors such as these. Thank goodness we have a review system which keeps companies accountable...
Latest follow-ups
I was searching for a basket and rubber gasket for our aged pool filter, must be at least 20: years old but after a while on line found these guys who were able to find and send the required parts I needed. They arrived within a week well packaged… Read more
undamaged and exactly what I needed. Can’t thank them enough for the goods, speed of delivery and great comms. Why would I now go anywhere else?
Follow-up · Rubber gasket Very sturdy basket basically the same as the old one which lasted >20 years. Very easy both exact fit
Excellent service fast delivery Robyn from Pool and Spa Warehouse was very understanding about my situation being Urgent I ordered the Pool Chlorinator on Monday and I received the Chlorinator Tuesday next Day One of the best online store I've ever had Highly recommend Cheers Peter Bayliss Show details · 1
Follow-up · Great product easy to install fast delivery excellent communication
Ordered online, took a little while to process my order but once processed and mailed, I had up to date tracking and arrived in no time. Product was perfect and exactly what I wanted. Thanks Pool and Spa Warehouse. Show details
Follow-up · Still working very well after new parts installed. Was easy enough to install. I presume the delay was a processing delay at the warehouse, but once posted arrived very quickly.
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In-depth reviews
I've ordered a filter and glass media from Pool and Spa Warehouse, which initially caused me some trouble in checking out the order through PayPal. The reason was that although it says they can accept PayPal Pay in 4, and although the money has gone from my account, the order never proceeded. I ended up calling PayPal for a refund. In my second… Read more
try, I managed to check out the order using my credit card, but I only received the filter shell and no glass media. I have followed up on the matter with the sales team at least 5 times, and every time I was told that they will ship directly by the supplier and should arrive tomorrow. It has been 10 days now. I have already filled the pool, and the water quality is declining without any filtration, which is likely to cause me to empty and refill it eventually. Frustration is that I have never been told what is the ETA for the media glass, and that they are going to be delivered separately to the filter, and on top of that no responsible response from the sales team. Will never again buy from them online.
We are sorry to hear your online… Read more
Its a savior - great job and time saver – I have put up with a Kreepy for many years continually replacing parts. As well as I get older (73) the use of a vacuum system connected to skimmer box was just TOO hard. After much research I went for a robot cleaner being the Aiper Pro1 - this was ordered on line, really simple, and arrived at stated time and date, great. Have now used this… Read more · 1
cleaner twice in a 60,00 pool, and it WORKS A TREAT - way cleaner than a vacuum system. Removal from pool by the included hook makes it easy to remove from pool for emptying/cleaning basket and filter - and the time saving is great, walk away and come back 3 hours later - enough time for a cuppa and an afternoon nap.....ha- Now for the points that need improving: 1. Instructions say the hook fits all standard poles - not really - the insertion tongue needs to be longer. 2. The sprung white clip with side pins, to clip on the poles, needs to have longer side pins - they only just mesh with the latch holes in the pole, and quite often need to be jiggled to allow cleaner pickup Now for the nice thing to have: Supply (as an option) a short dedicated pole with a D type (shovel) handle so that retrieval can be one handed. My personal recommendation if you have steps, brush first - the rest is all great stuff
- +1
THE POOL&SPAWAREHOUSE WANTS YOUR CUSTOM - AND THEY SHOW IT! – WE DECIDED TO BUY THE AIPER SEAGULL PRO JUST THIS MONTH (MARCH 24) AFTER A LOT OF RESEARCH. WE CHOSE POOL&SPAWAREHOUSE TO BUY ONLINE AS THE SYDNEY NETWORK LOOKED SOLID AND THE WEBSITE WAS REALLY WELL DONE. I paid 'on-line' (PAYPAL) just before lunchtime and POOL&SPA sent IT out to ADELAIDE that evening with free postage and TRACKING. The AIPER… Read more
arrived just a few days later - we charged it up and put it in - it lived totally up to all the hype. It not only looks the biz... it 'worked out' (mapped) the pool in just about 10 minutes, and after the cycle was done, the pool was spotless! We are so impressed with how easy it was to use. LITERALLY, TURN THE DIAL and LET IT SINK. Our pool is the large Narellan EDEN fibreglass Plunge Pool and it worked up and down all the sides way better than our old cordless vac. I had two a questions about 'use' (email and phone) and the POOL&SPA guys came back that day with the answers. We couldn't be more happy with the pool vac and with the POOL&SPA service. Did I mention it looks so great?! And, great value for the money too!
Positive reviews
Service from the online system was easy to use and when I made an error and my enquiry about providing my free shipping was retrospectively credited back to my account. Would definitely recommend. Show details
I purchased a robotic pool cleaner last year, which failed a few times. Pool and Spa Warehouse made sure the manufacturer responded to the issue. Unfortunately the manufacturer went out of business while my device was in repair. Pool and Spa Warehouse honoured the warranty and got me going with a brand new unit, which was shipped very quickly - great service! Show details
I placed my order over the phone with "Jackie" on Friday. Jackie explained to me certain aspects in respect to the Maytronic Niya Sonar cleaner that i was intending to purchase, consequently I did! I was so impressed as Jackie indicated that she had a short window of time left to get it on freight that day and she would do her best to make that… Read more
happen. I received the cleaner as promised on the Monday. Amazing effort, and might i add i'm very pleased with my cleaner. I have used it now about 5 times without any little issues popping up. This is a good company to deal with.
Negative reviews
Avoid Hayward products and Pool & Spa Warehouse. Our TigerShark cleaner failed while still under warranty. Pool & Spa Warehouse refused to help and pushed us straight to Hayward. Hayward’s after-sales support has been a nightmare. We’ve sent the unit back twice both times it was returned still faulty. Now they expect us to send it back again for… Read more
a third attempt.
This has been a complete waste of time and effort. Absolutely unacceptable service from both companies.
Zero stars.
I was hoping to obtain your order number… Read more (+2 replies)
Ordered some urgent parts from Pool and Spa Warehouse as they advertised as having stock and same day shipping. I emailed 5 days later as I hadn't received a dispatch notification and was told they were behind and it would be 4-5 days. If was February by this stage so well out of the Christmas/new year festive season. Fairly quick to cancel and refund once requested. Show details
Bought a bull shark pool vacuum from the online store . The manual states that in the box is 10 hose lengths , there should be one light blue one and that is the leader hose however I received 2 dark ones and the rest are light . I set it up anyway but noticed it’s performance was poor so I sent an email to the company with photos. The response… Read more
to add weights , which I had already done. The next response was that I should have 9 dark coloured hoses and a light one and can they have photos of the skimmer box…??? It’s been a week of ridiculous back n forth emails . They sent the wrong attachments and are now refusing to take responsibility .
They did respond saying they would send me a new leader hose, that was 2 weeks ago . Nothing has been sent and no replies to my emails
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Recent reviews
My first time to use an online shop to buy pool related supplies but this shop gave me confidence for their competitive pricing and service that beats any physical stores. I am very happy with their phone advice and speedy delivery. Will definitely recommend to my friends and family Show details
Seamless experience when buying a Madimack InverChlor 30. Easy to order and a price that no local retailer could match, saving $450. Selected premium delivery at 4:30pm on Wednesday and the item arrived by courier on Friday morning. Highly recommended for ease of service, price and reliability. Show details
Part was genuine and not overly expensive, but the Postage and handling cost more than the product. Because we were not home Australia Post would not drop off the package and we had to collect it from a Post office some distance from our house. Show details
I have been dealing with Pool and Spa Warehouse for many years. For very good reason. They know what they're talking about. The product range is extensive but extremely competitive in price. Delivery is super quick. Can't fault them. A very happy repeat customer. Show details
Sensational staff who make it all very easy. They know their stuff and don't give the hard sell. Their return/warranty service has been better than anyone could hope for - 5 stars all round. Show details
Fantastic service, easy to order online and was guided through what was available. Product was exactly what we wanted and arrived in a very timely manner. Would order from them again in a heartbeat. Well done pool and spa warehouse. Show details
I bought some cartridge filters for my pool. They are of excellent quality and the price is competitive. The online store was very easy to navigate and the response was excellent. They were delivered quickly and the process was seamless. Excellent service. Show details
We ordered large pump o'ring and it arrived in just 4 days. Now fitted and no more leaks. Second item we gave purchased and found the company expedient, reluable and great after sales service. Show details
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We sorry to hear you aren't happy with our… Read more