Portmans

Portmans customer service help centre is absolutely awful. I’ve had an email issue in where I haven’t received promotional emails from them for a long time. I’ve called them, emailed them to find out why, it has been escalated apparently to IT, it is now over two months and the issue is still not resolved. I haven’t heard anything, no follow up… Read more

(even though they said they would). They just really don’t care and honestly they don’t know what they’re doing. This whole organisation is awful, even the customer service (or lack of) in store is terrible. There’s no such thing as customer service or care anymore. They have no interest in solving any issue, no accountability, no follow through.

I must congratulate Tina N at your Highpoint store for an excellent customer experience. She showed exceptional customer service and was very helpful with styling advice. A true pleasure to deal with. Thank you Tina for being above and beyond and a real stand out which is so hard to find in today’s retail environments Show details

The website is really frustrating. I tried to use my gift card ,the balance was deducted, but I’m still being charged the full amount at checkout. This needs to be fixed, especially if you’re selling overpriced clothing.

I would like to express my sincere gratitude to the shop assistants Julie and Vitina for their excellent service at Fashion Spree Portmans. Their friendly and professional manner truly impressed me, and I left the store feeling genuinely appreciated. Thank you for making my shopping experience such a pleasant one. Show details

Excellent Customer Service by Emma – I recently had the pleasure of being assisted by Emma at Portmans Epping plaza Victoria, and I couldn't be more impressed with the level of service I received. Emma was incredibly knowledgeable about the products, offering insightful suggestions and helping me find exactly what I was looking for. Her friendly and professional demeanor made the… Read more

shopping experience delightful. Emma's attention to detail and genuine enthusiasm for her work truly set her apart. I highly recommend seeking her assistance for a top-notch shopping experience at Portmans. Thank you, Emma, for your outstanding service!

Online order Portmans – Ordered dress and coat online on sale. Paid extra for express shipping. Stock was despatched within 4 hours. Good received in 24 hours. Quality is amazing, coat is heavy and detailed. Dress is exactly as described. Couldn't be happier with the process. Amazing service, will be a repeat customer! Show details

Portmans clothing quality has been really disappointing. It’s actually worse than SHEIN at least SHEIN prices match the quality. The items I bought from Portmans looked cheap after just one wash. I only realised afterwards that the Kelsie Short Sleeve Top is 100% polyester, and it cost over $47, which is honestly crazy for that material. I won’t… Read more

be shopping there again. If you do buy from them, definitely check the fabric first and decide if it’s really worth the price.

I bought a dress online that was a poor fit on me and returned it. After not receiving any information about my return I rang them and emailed them over the next few weeks. They kept telling me the refund had been processed and I needed to wait 3-5 business days, but I didn't ever receive it. One email reply said that if I still didn't receive it… Read more

she would escalate the case to her supervisor, but in my next email when I asked her to do this it was ignored and I still got the same reply that the refund had been processed. I put in a paypal dispute and Portmans did not respond to this by the date required so paypal closed the case in my favour. Very poor service from a reputable company.

Liverpool portmans employees lack on customer service and people’s skills. They can’t even smile or just don’t know how. Unfortunately I will never set foot in that store again Very disappointed. Please train them properly. Very unwelcoming place. Blacktown portmans the best place Show details

Portmans have some gorgeous prints and styles you can't find elsewhere but their quality and fit has deteriorated over recent years! They seem to be trying to keep their prices down at the expense of quality and good flattering fits. They also tend to make their shirts a bit narrow at the hips for curvy woman like most cheaper brands! Please,… Read more

Portmans, invest in better quality and good fits and your customers will be prepared to pay a bit more for clothing that makes them look and feel good!

Rude manager birkenhead point – Absolutely disgusting behaviour from Birkenhead Point manager. Rude and dismissive when asked for refund. Lashed out physically with her hand to gesture for us to go away. Also asked personal questons about our relationship. Came across arrogant rude and quite frankly cheap

Don't shop online – They hardly ever have the online items instore, so you are forced to order online. S o if it doesn't fit properly, which is most of the time you have to post it back and pay an extra $11.They must be making a huge profit, so why don't they have FREE RETURNS, IVE HAD ENOUGH, NOT SHOPPING WITH ANYMORE Show details

Poor quality material used on items – Main problem is quality of material used! Tops looked great in photos online but when delivered, poor quality of material was disappointing and as I sew my own clothes, the material I use is way better. Considering the price of the item, it was very disappointing. Items made in China. I will not be purchasing from them online again! Show details

Great service Vetina – I was at your Orange Grove store NSW today and the staff were absolutely amazing. I would like a big shout out to Vetina she went out of her way to help me. 10/10 for Vetina.. great work.

Terrible – Terrible customer service. The first time I've ever shopped here and it will certainly be the last. Drove a very long way to return in store and I was told online orders have to be returned via Australia Post as I paid via ZIP payment. I was told 'ZIP have their own refund policy' but if portmans are allowing ZIP to be a method of payment to… Read more

purchase THEIR CLOTHES then why can't returns be made in store and refunded straight back to ZIP like every other store in Australia. Backwards company with rude kids in their stores. Clothes are dated, poor quality and over priced. No thanks Portmans il pass coming back. Get with the times!

Cannot fault. Thank you to the Portmans Team – I have purchased 3 Mi Amour Blazers and 1 Lexington Black Suit Jacket "all 4 were purchased online on separate occasions", and I must say, they are all absolutely beautiful. The fabric quality is gorgeous, they're very figure-flattering and the sizing is true to size; I purchased all Blazers in a size 12, which fits me perfectly. For reference, my… Read more

height is 160cm/ my weight is 56kg/124lbs.. Bust of 37", Waist 31"-Hips 35". Delivery took approximately 10 days, and I must add that I cannot fault my Portman's experience. BIG thank you to the Portman's team and Australian Post!"

Customer service counts – I recently went to a Portmans store as I was given a voucher. I saw 2 dresses I liked with a combine value of about $250 (on sale). Only one was in my size. I was told there is one in a store that is 5 min train ride away. I was unable to go there myself for at least 2 weeks which meant it will probably sell out. I asked if they could please get… Read more

it brought over for me. I was told No, they can't as its "not enough". So, after I spent my voucher on the 1st dress i will not return again. I would have as I liked a few things I saw. The train ticket is $4.50. The sale was $120. Stores need to remember that they are competing against the convenience of online shopping.

Customer service – I ventured into the Greenhills store this morning and was greeted by the most beautiful lady (SIA) . It was such a pleasure to go into a store with such a vibrant personality, and her appearance was just amazing. Thank you SIA I will be back.

Terrible service for online order. I order since Nov 27, 2023, still no tracking # – Worst service for online order. I order since Nov 27, 2023 was told it will take 2 to 3 days from a store. I was planning to wear it for our Christmas party last Saturday, until now I still don't have a tracking number. I told them to cancel & refund they said it's on its way that was last 6/12. I check today, still no tracking #. Show details

Worst Afterpay return store – Worst customer service I have experienced. Purchased two dress for two events online with Afterpay. When it arrived, it didn’t look good so I went to return in store. My Afterpay hasn’t been even deducted yet. The staff firstly were so rude, didn’t want to take the dress and cancel Afterpay saying people can steal parcel and get cash in return. No… Read more

store in Australia will give cash in return for a Afterpay payment.- that was the excuse for not returning. They gave gift card and I still have to pay for the Afterpay for a dress that’s not even with me. If I had to post the dress to their wharehouse, I would have to pay $40-50 for postage. Not buying from Portmans if they make peoples life harder with buying online , I thought online buying came to make life easier for people

Horrible quality and customer service! – Put in a big order, and when paying in the order page nowhere did it say that refund through Afterpay in store won’t be possible… Received items, horrible scratchy material, siding all off, and looks different to image online. When tried to return in store after lugging few miles to the few stores they’re still allowed to keep open, was denied… Read more

and said won’t get the money have to return online only because it’s Afterpay. So when retuned with my delivery charge, they even deduct $5 for order fee maybe?? So alll in all lost over $25 with just an interaction with them but thankfully haven’t got any of their stuff cluttering my house.

Customer service rude and not helpful too, no wonder their stores are closing and they have a reputation…

Lovely designs and prints – Love the styles and the quality of clothing. The fit is perfect and the service in the Fountain Gate shop is great. Highly recommended.

Great products – I actually am a big fan of Portmans and mostly buy on line . However I have bought in store both in Melbourne where I had great service and in Hobart where I had the most astounding service. I do try to wait till things are on sale before I purchase and have a large collection of their blazers and dresses I’m a big fan. The quality of the garments are excellent Show details

ROME Wide Leg Jeans – I brought some " Rome Wide Leg Jeans" and paid express post as I needed them quickly for a work event. I was so happy when they arrived in time. HOWEVER I then went to put them on to wear to the work event only to find out that the seam down the thigh of the left leg was not stitched. I had to quickly pull out the sewing kit as I did not have time to return them. I will never ever buy from Portman's again. NEVER Show details