Prouds Physical store

BEWARE! This company sell plated gold as 9ct. Items purchased have been proven to be plated after paying alit of money for pieces sold as gold. I have discovered a lot of people have experienced same issue with Prouds, even other gold businesses have heard about this. They need to be shut down, Show details

I recently went to my local Busselton store hoping to use some gift vouchers that I had been given and one of the vouchers could not be processed. A very helpful staff member named Hayden went to great lengths to find out what I needed to do to make it possible for me to use the voucher. He gave me the information that I needed to go away and… Read more

activate the voucher. The other voucher processed successfully and I used that as a deposit and was able to return to the store a few days later and complete the purchase. Hayden was not in the store at that time and another staff member helped me to finalise the purchase. I feel Hayden gave very professional customer service and went to great lengths to assist me and that needs to be acknowledged. I am very appreciative of the service given and very happy with my purchase.

My son bought me a bracelet from Prouds for Christmas. Stone fell out so he got it replaced. Stone fell out of the replacement then the safety catch fell off. The next replacement and bracelet is lost. I have told my son not to shop here again. Show details

Had a lay-by that I finalised and asked for it to be sent for re-sizing. For whatever reason, the salesperson couldn't put it through the system so she said she would send it off and I could pay when it came back in. 5 days later, someone else… Read more

rang me to say that I had to come back in store to pay it off before they would send it off. Asked if I could pay over the phone given I received the incorrect advice initially. They would not allow. Put through feedback about all the misinformation and errors that Prouds had made, their response was steadfast. Sorry but you need to come in and we hope your next experience is a positive one. They didn't address any of my concerns nor did they assist in finding a solution. Merely that they would pass on feedback. They skipped over the bit that said they had lost a customer. They just don't care.

Earrings break just doing them up and are poor quality and poor design. While most gold earrings last years and years, one of my Diamond Cut Gold hoop earrings cracked within the first 6 months and they replaced it and now 2.5 years later the other… Read more

earring cracked just by doing it up and the replacement one has a crack starting as well. Took it back in for assessment to get them replaced under warranty and they sent it off for assessment and then came back saying to me that they cant be repaired nor will they replace them under warranty or even give me a giftcard to the value of the earrings. BEWARE some of their jewellery is cheap and poorly made and designed and their warranty is only for 12 months. Since when does 9ct gold earrings last for such a short amount of time?? It's disgraceful, so think twice before giving them your money!

Bad customer service from in store manager Jessica , who told me I was stupid for not knowing the product that I bought. Bought a ring two weeks ago, it got caught on a piece of clothing and bent and the Diamond fell out. Prouds said they can’t… Read more

fix it and no refund. I should have known when I bought it Thats it wasn’t for everyday use. Which to me being a guy was very weird to hear that a flat ring was only a dress ring. Which I also had never heard off. Do yourself a favor and steer clear of Jessica and her store.

I am very happy to say that I was extremely satisfied with not only the quality of service I received at the time of purchase but also the service I received when I had to return to the Prouds Elizabeth shop to discuss an issue with my engagement ring that we had bought. the return visit was over 2 years later. They did everything that was possible to ensure that I was a happy customer. Show details ·  1

I'm very grateful to the assistance I received from staff from a total of 3 Prouds stores! I was looking for a hard-to-find item; a discontinued product that was no longer available online but still in stock in a few stores. The item was a little green turtle pendant; I wanted one for a birthday gift for my bestie in the USA. I didn't know what… Read more

the item number was, but the store manager (of Prouds in the Canberra Centre) was amazing. He did a search for me, based on my description, and found me both the item number and a store that had it in stock. On contacting the Griffith store, Karen located the turtle pendant for me, and as per my request, arranged with Mikayla from the Belconnen store to have it transferred there, for me to pick up. Thank-you for the wonderful customer service from all 3 staff members, and for helping me make my bestie's birthday a special day. I highly recommend the Prouds stores in Canberra Centre, Griffith, and Belconnen!

Looking for a new watch and visited a few jewelry shops. The one in the Myer center in Adelaide provided helpful and friendly service. An excellent knowledge of the stock that was in-store. Show details

My daughter bought me a lovely silver bracelet for a Christmas gift last year, and I only wear it on special occasions. I caught it on my shirt and gently untangled it...and a minute later, sat down only to discover it had broken...the clasp missing. I am really upset at this. An incident not of my making and I would have thought that the… Read more

workmanship would have been more robust. Would I ever shop at Prouds again...not on your life. My rating.zero.

Bought a pendant with chain at $1100.00 The chain tarnished after 3 weeks, Chain and pendant were sold as a set, Went back to store, was told chain was only complementary. And was not gold My Advice do not buy from these stores ripoff. Show details

My husband purchased a pair of expensive gold and diamond earrings for me but the butterfly type backs are loose and now I've discovered one of the earrings has fallen out and can't be found. I found the back but not the earring. Prouds are telling me that this isn't covered by warranty and that the only solution is to buy another pair of earrings

Absolutely furious! A week before Christmas we put a ring in to be resized. The girl quoted $120 for the resize. She was unsure and checked with another colleague who confirmed $120 was correct. We filled in the form, paid in full upfront and left. They called us on 8/01 to confirm that the ring was ready for collection. The salesperson also… Read more

said that all we need is the slip. I went in today with my slip for pickup and they said they couldn’t release it without hubby’s ok because it was in his name. Fair enough. They tried to call him to get permission and he didn’t answer because he was at work. I text him afterwards and asked him to call the store when he could as I was taking our daughter to the movies and would go back afterwards. He called them and now they are saying they need $167.50 more because we were underquoted. And the ring is not there and is currently offsite. At no point prior to this communication were we notified of such an issue. Absolutely horrid customer service.

Quality of earings is awful. If they put any less gold they'll be thinner than paper. Earings i purchased today are so light I doubt the gold would weigh anything at all. One clasp is so tight it took me ages to close the earing. I'll never buy from them again Show details

Returned a necklace brand new not worn because it was a christmas gift , reason for the return was because the recipient has a pacemaker , the recipient could not wear the necklace for medical reasons , refund was refused and we were told there are no refunds ! Exchange only you have to take a gift card . This policy is extortion , will never shop there again. Show details

I had a terrible experience at Proud Jewellers Cairns Central. I bought a 9ct gold Pearl Pendant with diamonds. I tried it on, so I knew the chain’s length and weight. I was told it was gold plated, which was fine. I gave the pendant to the store manager, [Name Removed], and paid by credit card. As soon as the transaction went through, [Name… Read more

Removed] took the pendant to the back store to replace the “broken clasp”. It took her a minute to return. I was angry because there was no issue with the chain when I tried it on, and [Name Removed] didn’t mention any problems. When I asked for the pendant, she said there was a knot on the chain and then changed her story to say it was broken. She said I could have a broken chain if I wanted. When I asked where the broken chain was, she said, \”Too bad.\” I paid for the goods, and there was nothing wrong with them. [Name Removed] walked into the back store without asking me if I wanted to swap the chain. I had a bad feeling about her honesty. She said it was a display and she had to swap it. Is this how Proud Jewellers does business? When customers pay for goods, they legally own them. You don’t walk away with paid goods without their consent. You don’t say you’re exchanging the chain as you walk off to the back store, giving your customer no chance to have any say in the exchange. For the public, check that Proud Jewellers doesn’t exchange your goods after you’ve paid. I won’t return to Proud Jewellers in Cairns Central.

Very aggressive and abusive behaviour by the staff. I visited the store in the Market Place, Gungahlin, Canberra. We were family of 8 Adults and were finalising the watches worth each more than 200$ for all of us. We had kids and adults discussing about the product choice but the staff came and shouted in a rude.manner raising her.voice stating… Read more

you want to discuss get outside and discuss. This is not the behaviour of any user related experience. I don't have a choice to rate them even less than a star however any customer service with abusive and racist comments are not acceptable... I suggest no one buy from this location.

South hedland. (order rings) We had to pay an additional $500 without even knowing. They didn't tell us or give us any advance notice. At least they could have let us know so we could make a decision It's not you making the decision yourself. This is really bad,

Prouds Toormina. Bought hooped earrings, went on holiday for a month, earrings broke after couple weeks (arm came off). Took back with docket and young fellow (who actually sold them to me) 35 days ago, just kep telling me there is a 30 day return policy. Tried to say we'd been away and they were broken. Kept repeating himself and saying 'Have a nice day' over & over. Found him to be very rude and obnoxious. Show details

My recent experience at Prouds was the worst. Here is my compalint tot them and i hope to deter others from expecting good customer service there. MY complaint to them is as follows: I just had a really sour experience in your store, and i would like to give feedback. I was very happy to find several gold tree of life pendants in store, and the… Read more

girl who did not have a name tag, served me and pulled out three pendants i asked to see. These pendants were between $179 and $279. I also asked to see two more which were in another display. When i asked to view them, she refused, and said its their policy, looked at me as if i was a potential criminal, and was to be honest not very tactful about it. I can understand that if you are bringing out diamond rings, being items of a higher value, but these were literally the cheaper side of what was in store. Even if i had been of that 'ilk' that would grab and run, the store is in a mall which is fully staffed with surveillance cameras and security guards everywhere! Being treated like a criminal even as well presented as i was, was a shock to me. I expressed my shock, as Micheal Hill and Wallace Hill Jewellers don't have this policy (I asked after laving the store), to which she looked at me blankly. I was stunned at the 'policy' of not being allowed to view more than three (cheap) items simultaneously, and felt like i was being treated like a criminal. I am a woman in my late 50s, was well-presented, and didn't look suspicious or so i thought! I was nicely dressed, respectful and there to shop. I was quite disappointed, as to pick jewellery is a very personal experience and i wanted to allow the piece to 'pick me' so to speak. I am not saying the salesgirl was rude, per se, but she was not particularly apologetic at this point, and simply told me i couldn't see the pieces together. I believe she could have been more empathetic to the customer, but evidently a good customer experience is not top of your list of priorities! Things have gotten pretty bad when a store wont let customers choose pieces by comparing them, i must say. I was offered to view them under the glass, and i agreed tentatively, but when she put them under the glass they were too far away from my eyes to see them (I had on glasses for the purpose) and so i gave up. I was potentially looking at a chain and pendant, and potentially was looking at around a $500 spend. I declined to continue the farce of trying to compare pendants by not being able to view them together, and left the store feeling both dirty and humiliated. I can say that I will NEVER ever buy anything from Angus Coote or your other partner stores ever again. This has soured my experience and cost your shop a sale of at least $400-500. (As i was on the market for a quality chain also). In retrospect i can understand being careful with items over a certain value but these were not expensive items and I do not believe you would really have very many people 'grab and run'. I went straight up to Angus and Coote to question them and the very nice lady there who was new to the store, explained in more detail what the policy is and why, without making me feel like a criminal. However, i still refuse to spend any money ever again in your store, and will find my pendant and chain elsewhere. I believe this policy showcases an already tarnished reputation for customer service in this company, and deters customers from returning to your store. I wanted something simple and reasonable--to be able to compare pendants side by side (from only 5, which is not an unreasonable number) and make a purchase. Customer service in your store is seriously disappointing, and i wont be back. Sincerely K. W

I would like to give view on the presentation and display of the PROUD store in Westpoint blacktown . As soon as you walk in it feels as if the staff ignore you and most of the jewellery is all displayed in one showcase . Making it look very busy and confusing to select . Yet the owners of ANGUS AND COOTE ARE SAME . But the way the jewellery is… Read more

displayed is beautiful and you can see clearly .. Recently I brought a pair of earrings and I was served by ANNE , very friendly and warm . Just saying presentation, display , and service makes a big difference .