Reviewer Photos & Videos
Legendary Customer Service
I emailed Pushys recently & enquired about thru axle adaptors that would allow me to connect my 2021 TCR to a new Wahoo Kickr. Within 1 day Tim from Customer Service had arranged for the adaptors to be delivered free of charge. Fantastic customer service & I'll continue to keep using Pushys for all my cycling purchases !
Hassle free warranty claim
Had a stress free warranty claim through pushys. Very happy with there customer service, communication was on point too. Yewwww
Great customer service - attention to detail - customer first approach
As a MTB Novice I Sent a email inquiry to the online team with some advice and guidance on replacement parts to freshen up my MTB (Front and Rear Brakes and a New Bell) - Customer service consultant Tim responded within minutes, provided me the right guidance, advice, support and the website was easy to use and navigate, priced well, and good old fashioned service.. Tim made the complex very simple.. will use Pushys again for all my furture biking needs and requirements.
Great customer service, Well run business
A phone number people answer, Fast shipping, Good stock range, Responsive to inquiries.
Fast returns (when you bought the wrong measurement thing again)
Really happy with them through multiple purchases
- Online Store
Quick easy delivery
Ordered a Garmin 530 package from them online. Price was cheaper than others and it arrived quicker than expected without any issues.
Helium Biknd Bike bag marketing misrepresentation
Pushys contradict Biknd themselves who say road bikes only. Helium Biknd bag is not suitable for certain MTBs (apart from wheel base) Duallie 29ers of any wheel base unlikely to work without dismantling bike or wheels into many pieces
- Online Store
Don't Buy Footwear Online
Bought MTB shoes and Flat pedals to match from Pushys. Parcel arrived today. You beauty! No! A big disappointment. Shoes wrong size. My fault? Don't know EU sizes were advertised only. No problem, google size conversion for AUS because Pushys did give you that option. Google gave me eu 40 size for size 9 aus. Actually when they arrived it had the size comparison on the box and it stated I need a size eu 43.5 for aus 9 so Pushy take note. Their return policy fine if you want to pay out $18.95 for postage to get a refund. The flat pedals were not...in the box. Another disappointment! Rang customer support and was told that the warehouse maybe still unpacking stock????. I was not notified of this. Not good customer service so I rang back soon later and cancelled the pedals just in case that may be wrong to. This is one of the joys of shopping on line. I don't like writing bad reviews. This problem needed to be out there for others to be aware of.
Fail to abide by Australian Consumer Law. Will not honour warranty. Do not buy from here.
More than 2 months later and still won't provide remedy for a defective item.
Aggressive attitude and failing to abide by Australian Consumer Law when quoted.
Above and beyond
The team at Pushys did such a great job in matching my daughter’s odd coloured bike with some matching pedals in stock. They could not have been more helpful or understanding. Great customer service with an awesome result.
Excellent online shop for all things cycling
I've purchased many thousand of dollars of stuff through Pushys, including the majority of parts for a few complete mountain bikes. I'm in Brisbane the same as them so keep that in mind about shipping speed, but their shipping is superb - often same day but more than 95% arrive by the next day. They refund without question, they will cancel orders no problem if it hasn't yet gone out. Frankly, other online retailers should take note.
To Edward below, you try to buy a sale item HEAVILY discounted, but it's gone (probably someone was checking out...
Product out of stock & poorly handled
I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.
Great customer service
Very helpful customer service team dealt with damaged product quickly and with no fuss. Would shop here again no doubt.
Do not buy from here
Would not buy anything from this website, very dodgy.. my last order arrived misisng the most valuable item with no notification or email from pushys. There excuse on the phone was 'oh it wasnt packed, its in another section of our factory you should get it soon..." oh ok because that seems normal?? No wonder you dont have google/facebook reviews active.
- Online Store
Service seems good but didn't follow through
Ordered new tyres and 3 tubes online.
2 of the tubes have leaky valves (manufacturing defect).
Sent an email saying the tubes were faulty and got a quick response back saying they'll be replaced.
After 2 weeks.... nothing.
Don't think I'll purchase from here again.
Purchased a few items from Pushy's online in the past and earlier this year as well.
Price is competitive and shipment timing is alright to WA despite the current situation.
Am satisfied with the range, prices and shipping times so far.
|Category||Online Shops and Bike Shops|
|Offers Free Standard Shipping||No|
|Offers Repairs & Maintenance||No, Sales Only|
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