QBE Comprehensive Car Insurance

My experience with QBE Insurance has had a significant impact on my mental health. The claims process was prolonged, unclear, and extremely stressful. Ongoing uncertainty, lack of clear communication, and the way the matter was handled created a level of anxiety that was difficult to manage. What should have been a straightforward process instead… Read more

became an exhausting and emotionally draining experience.

Insurance is something you rely on during already difficult times. Unfortunately, this experience made an already stressful situation much worse.

My vehicle was vandalised and QBE denied a claim by accusing me of misrepresentation….which is not accurate.

I selected No when answering a question about a previous incident ….thinking that it’s based on when the incident occurred, but they have said it’s based on when the incident was finalised (which was several months later and within their 3-year period of disclosure)

Just a typical technicality and company who did not care when I needed the support. And quite frankly has left me feeling hopeless three months later

Have QBE for CTP on bike and car as well as for COMPREHENSIVE insurance. Very helpful, great pricing, easy to navigate site and always great to deal with. I have been with QBE for many years and highly recommend them. Show details ·  1

I’ve had to do two claims in the last 6 months one for a kangaroo and the other for hail. Both claims were handled poorly. My first claim my car left from the repairer still not drivable due to damage that happened at the repairer that Qbe tried to fight me on. Had to go through AFCA whilst waiting for that to be handled my car was damaged by… Read more

hail. 3 months later my car still hasn’t been assessed because the repairer they picked is 5 hours from where I live and Qbe doesn’t want to pay for the tow truck there for my car to be assessed . So after lodging another complaint with AFCA for this claim to get my car assessed I had to send photos of my car so they could assess it and agreed it was a total loss. Yet it seems tho Qbe departments dont communicate with each other because here I am still waiting for this [Content Removed] show to end. Because apparently their assessor didn’t know my car was a total loss . Incompetent unprofessional insurer. Take your money else where the hassle of Qbe isn’t worth the money you save insuring with them!

Mostly this was easy to follow. We had an issue when it came to pay. Your system did not like the expiry date on either of our visa debit cards. We ended up paying a different way, but thought you should know for any future issues Show details ·  2

QBE Website is so easy to use and understand. The policy inclusions are great that they give you a choice of what you want included and what excess you want. The price was really good too. Show details ·  1

very easy to use and step by step without any hassles. Could see effictive changes with agreed amounts and options like windscreen hire car etc instantly to make an informed decision. Show details ·  1

After checking with 3 other insurers, I chose QBE because they were better priced and it was very easy to organise the insurance for my new car without phone calls and hassle. Show details ·  1

Do NOT insure with this 'company.' You will regret it. My wife's car was stolen, and she was not compensated for it. QBE made a decision that she did not immediately report it to the police. Worse still, I gave my wife my car and I rented a car for 3 months until they made their decision. Worse insurance company in history. Show details

First ever claim on comp insurance ever,for a minor bump on rear bumper. Processed ok and took car to repairer weeks later as advised. Car came back with a nasty run in paint on the repair PLUS a new 12cm long scratch on boot. Back for repair - now has the scratch + boot requires 30% more effort to close. QBE "final decision" about scratch -more or less we are lying about it ???? CANNOT RECOMMEND TO ANYONE Show details

Our experience with QBE throughout a recent vehicle claim was frustrating from start to finish. Despite raising a formal complaint, their internal review process felt superficial and failed to address any meaningful shortcomings. At no point was an assessor sent to inspect the vehicle in person — something we consider a basic and necessary step. … Read more

In our view, decisions were driven more by cost-cutting than customer care, raising serious concerns about the quality and integrity of the repair process. While we’ve only been customers for the past couple of years, this experience has left us questioning whether QBE truly prioritises fair claims handling or accountability when things go wrong.

We’ve been so disappointed by the process that we’re now moving our business insurance to another provider. Based on this experience — the worst we’ve had with any insurer in our lives — we strongly recommend others proceed with caution before choosing QBE.

bad insurance company they lied to me i and i had to pay for car repairs . so why pay for full insurance . i was pashed and had car stolen qbe let me down like a lot of other people

Read some reviews, QBE are great when you’re spending, try to make a claim and they are not!!! I’m not alone, just have a look. I know this is understandable for insurance companies but doesn't have to be. Unfortunately I’ve made a few claims with a few insurers over the years. QBE is by far the worst, RAC is poor. Allianz has been great, if… Read more

it’s your fault, as expected, you pay excess, Allianz have it sorted/the car at the repair shop within a week or so, where QBE were avoiding responsibilities for more than 3 months, then they wrote it off!!

It’s been a month since our no fault car accident. They moved our car to three different repairers searching for the cheapest quote. It would have cost more in towing than the first quote. It’s been a month and it will be another before our car is estimated to be repaired. We have been juggling cars because we are down one and no offer of a hire car. We insurer 4 cars with them. When it’s time to renew they will have lost us. NEVER AGAIN. Show details

QBE is the worst insurance company. Car got hit, when made a claim saying it's my fault but can't find proof anything that it's my fault. The other party already paid the excess, their insurance never contacted me, never asked anything, only QBE never satisfied with all the documents and statement and photos but QBE still couldn't find any legal… Read more

proofs about my fault after months and months of calling .

No matter what, QBE wanted me to pay the excess fees even though the other driver already paid excess to their insurance.

That's just cars, imagine if it's house or business.

QBE only wants your money but doesn't help you at all.

Excellent, clear information – Only issue relates to inputting persons insured and drivers. The age of my husband is 70 years and the auto fill (I put in his correct birthday in the insured) in the driver section. Show details ·  1

Friendly but not helpful – I have QBE CRP insurance and no complaints there, but I have never made a claim. My problem is with their 3rd party accident process. The staff are always friendly, but after a while friendly stops trumping helpful. After 3 weeks, QBE have not contacted me once, in spite of of promising on 3 occasions to get back to me. 7 calls to them, each… Read more

with 20-30 call queue and each time they have not really been able to tell me when and if they will fix my car. They did give me a repairers details, and I went for an assessment (4 days after the QBE customer crashed into my car), and now I am still waiting on the outcome. I will now get a hire car so at least it is costing QBE to delay fixing my car, but I would like some communication from them.

One happy customer – Best deal with no complication, that's how all insurance companies should be, will recommend to all my friends, family and business people! Show details ·  1

Easy to Follow – Much easier than other insurance websites to negotiate and easy to follow. Their premium was also more reasonable than 4 others I checked. I would recommend them to anyone looking for insurance. Show details ·  1

‼️‼️Never ever buy QBE car insurance‼️‼️ – I have bought QBE for insurance ($2700) for my brand new car Mercedes. We got an incident, but full fault in other car. My car left rear door and frame were fully damaged. The QBE refused to my claim request and negotiated with me for 3 months, they just wanted to cut and welding frame. Now l couldn’t sale my car as a big accident car due to welding process. So don’t buy this issuance, everything never gets as on the contract ! Show details

no loyalty reduced services hefty prices – As a loyal customer of QBE who has felt let down by QBE over the last 12 months in particular - I have now for the first time in <10 years gone with another insurer. No loyalty, customer hub removed, the most expensive renewals for any insurer out there and unjustified in their approach when you question renewals (I didnt even try this year). … Read more

Use to be good - not well below par. The current media / bad press re QBE is a good representation of this company.

Stay away from QBE Insurance – Never take this company insurance. It is very difficult to deal with this company. Customer service is bad and hopeless. Spoken to the complaints team, and they do not have any clue what they are saying. Instead of solving, they are there to create more problems. This is my honest review, and please think twice before you take their insurance policy. Thanks Show details

Terrible avoid at all costs – Claiming a stone cracked windscreen has been an absolute nightmare with QBE. I have never made a claim with them and duly paid my insurance each and every year. Driving along and a stone chipped the windscreen so i immediately went to a windscreen repair business who said it was suitable for repair and would cost $169.00 so I paid and repair done.… Read more

Windscreen business said insurance should cover it. Contacted QBE who took details and said they would send an email to send receipt. No email arrived. Called them again given email said two days would know something. Nothing. Called again “didn’t get the email” sent to wrong department should have been to repairs not claims. Resent to both. Nothing again. Called again still “no email received”. Resent now 3rd time. When they called said no proof of payment. I pointed out it’s at the bottom of the invoice “oh so it is”. You’ll hear from us in two days. Two days for every call. Made to feel like I was dishonest and a bother. Even though receipt given we still have to check if you did pay. No service at all. Finally approved will be changing providers as not efficient enough.

Excellent Customer Service – Rang QBE with a couple of questions about my renewal. The female on the end of the phone was very helpful, spoke to me like I was an old friend and helped me reduce my premium. Excellent customer service. Phone answered promptly, all questions answered and very helpful. Other companies should learn from this. Show details ·  1