Qudos Bank Online

Thank you Deepak for your assistance yesterday when I called I was stressed out not finding my Qudos Debit Card I look forward to receiving my new Debit Card in a week Show reply

We are both existing members and we wanted to create a joint account. Jessica assured us it can be done just over the phone call as Bank has out customer Ids. She verified both our details and created a joint account. It took only a few minutes. Really great customer service. Thanks to Jessica Show details ·  1

I have been an account holder for over 30 years and I have had enough. Firstly I made a two payments to the same person, this was so I could keep track on what I was paying them back. The second transaction was stopped. I then received a message depicting this. I phoned them and asked them to release the payment as it was correct. I was told… Read more

they could not do that unless I told them what it was for and paying them back was not good enough. Needless to say I was pretty upset and told them it was none of their business. It took them 48 hours to finally realease the payment. They have frozen not just one account but three accounts leaving me with no money and having to borrow money from family as they expect you to fill out forms whilst on a Christmas break and not knowing anything about it. They also gave me false information which then meant more accounts were frozen. I am changing banks as soon as possible. Be very careful they are a very intrusive bank wanting to know everything you do and that was a minimal amount $500.00 I would recommend going to any other bank NOT QUDOS!!

Good Morning and once again I am in a position to recommend a Qantas employee named Brandon who on the12 September helped me resolve a problem I was having with making a substantial deposit to have some work done on our home. After a few try's to transfer the money I was hitting a brick wall and I needed to complete the transaction quickly for… Read more

various reasons. Talking with Brandon helped ease me down as he went through the process I was trying and picked up that I had forgot to increase my limit he then proceeded to speak to another department to speed up limit increase and they in turn requested confirmation that I knew who I was trading with , if I was confident with the transfer etc as once done I was on my own with no responsibility to Qudos. I was so pleased to have them point out that fact as I had overlooked it even though I knew of the tradie so another thank you to Brandon for taking time out to follow through on my behalf. How long have I been with Qudos as it is now known, since about the 1960's or early 70's and the reason why is in the event above , you can rely on the staff to be there for you in all situations.

Yours Faithfully Patrick Doyle

Exceptional call-centre service – This review is for TWO separate call-centre experiences today. The first was with George, regarding complicated account transfers; part of which was his making an Assisted Transfer for me. His service was OUTSTANDING in all respects; especially including in his follow-up. The second was with Henri, in the unit for increasing transfer limits.… Read more

Again, his service was excellent; he understood my complicated issues; provided excellent informed advice on how to deal with them; and resulted in his increasing my limit; to assist my needs. I felt that the processes which each went through with me to verify not only my ID, but also to verify the transactions which I was undertaking; as well as external transfers intended to be made; make me feel VERY confident in making each transaction. Each of them understood my complicated needs; and addressed them perfectly. Thanks to Qudos for employing such empathetic and wonderful people; as well as for training them to such a high level in the required knowledge for them to be able to deliver such exceptional customer service. VERY impressed. Raymond.

Henri was clear and concise. He also had a friendly manner. The issue was handled quickly and professionally. I have been with Qudos bank for over 35 years and have always found their customer service to be exemplary. Show details

Have been sending repeated emails regarding a banking matter and have not had one reply to any of them. Fatima looked into this today and said that was totally unacceptable and would be escalating this matter so I should get a reply today. I appreciate her for going above and beyond

A big thankyou to Penny for guiding me through the tedious process of opening my on-line account. I found her to be patient and generous with her time. Her instructions were clear, precise and easy to follow. Well done. Show reply

Been a member/owner since 1989. Since merged with Bank Australia the customer service is woeful, long holds, and inability for proper staff explanations. I received a request for Source of Wealth and Funds for my account and they froze it despite not being able to articulate or explain what Austrac triggers were in play to justify their request.… Read more

Similarly, my Platinum Credit card continually gets rejected by airlines, hotels, and often requires phone calls to their so called fraud team to stop embarrassment and get tickets issued even with QANTAS who is supposedly the key card partner. Given this is quickly becoming a lefty communist leaning bank telling us what cars we should buy and what we should do with our lives, I'm ditching everything I can.

Qudos Babk sent me an sms requesting action to complete foreign tax and know your customer form in 2 working days. If I did not complete these form the sms stated access to my accounts would be restricted! The tone of the sms was horrible and the time to complete the forms was totally unreasonable. I know this is about compliance for Qudos Bank… Read more

but this is no way to treat a customer i have been s member for over 50 years when it was Qantas staff credit union. I am happy to complete whatever forms the Bank requires but not unreasonable timelines or receive harsh tones in their sms. I am about to switch my funds to another bank.

Unfortunately they have let me down with the worst customer service, I thought that being an existing customer would be different, apply to get a cash advance from my home loan, applied on the 8 Jan 26 through my broker, signed the contract on the 13 Jan 26, loan settled on the 19 Jan 26, still waiting to receive the money, one email from them… Read more

stating they have a technical issue and can’t deposit the money, nearly two weeks, no other means of asking if they can help or any other follow up from the bank, I was hoping they would be diff other banks and actually care for customers

Fatima was so polite & professional with my enquiry. Initially I thought there was a technical problem with the mobile banking app not updating my transaction transfers affecting my available balance. Fatima perfectly examined my account, explained my transfers and also uncleared transactions waiting to be deducted. Turns out it was silly me that… Read more

had miscalculated the actual amount I needed to actually transfer to achieve my expected available balance credit! THANK YOU SO MUCH Fatima for clearing this up for me!!! You are a DEFINITE ASSET to the Qudos Bank Team!!!

They were very prompt in answering my call request, thorough in screening to ensure I was not a fraudulent caller, and resolved my concerns quickly. I hadn't received such prompt service from a bank before and I was very pleasantly surprised.

I rang to sort out my Super Fund back account. Spoke to Barnard Luz who deserves an award. He was fantastic he sorted everything out for me and talk clearly so I understand how to do it. I have been a member for 50 years. Thank you, Barnard

I have been with Qudos Bank and QSCU for over 45 years I have generally been very happy with their services.Today I had exceptional service from Grace about a matter that was complicated and confusing. Grace was very patient, engaging and helpful. I could not have asked for better service Show details

Cannot thank Henri enough for his knowledgeable help and patience. As a senior, I rely on more people to help me with my decision making. Thankyou Henri also for your honesty.

Been a member for eons, very happy with Qudos (QANTAS staff credit union)... Not at all happy with govt nonsense on digital stuff, but the bank? Better than any I've dealt with in my half century ;) Superb customer service

Fatima, was so extremely paitent with me. She was so respectful and professional. She went above and beyond to help me it is refreshing to have such excellent customer service. I thank her for her time and help in resolving my problem. Show details

As a current customer, rang Qudos Bank phone line with a specific home loan question. Henri very nicely promptly asked about my question, and after phone call customer user name & password protocols were passed, provided prompt answers to my concerns. Even went above and beyond with further questions regarding loans generally. All I can say is... well done Henri. And well done Qudos for your very good customer relations department.

These guys know customer service. Attentive, professional and alert, they simply do their job well whilst providing a high level of customer service, and in turn customer satisfaction. Well done Team Qudos Show details

My sale and purchase was handled by Henry, Michie, Marcus and the team at Qudos bank. Their speed, accuracy and execution were amazing! Thank you to all again for looking after me. It validates my 33 years with Qudos and my loyalty. Show reply

A big thankyou to Jessica, a young woman who really went out of her way to help me with a problem that had occured earlier in the day. You really went above and beyond for me. Jessica you are a great asset to Qudos...

I rang and Deepak assisted me with adjusting Loan repayment date asked if i needed anything else and ordered a bew card for me. He was pleasant and efficient. Always happy with Qudos for the last 4 years Show details ·  1

Henri sorted out my on line banking query, which took some patience from both he & I over quite a lengthy process. Despite my frustration of the process, he diligently pursued a solution & the problem was ultimately resolved. Good customer service, despite the somewhat difficult customer!! Show details

As a Qantas frequent flyer member, my partner was initially planning to open a Qantas Points Saver account. In our first attempt to complete all the identity checks and fill out all the information on my phone (31 Oct), the website suddenly shut down with an 'error message- under maintenance'. We were worried that all my partner's personal… Read more

information including his driver's ID and photos, would be compromised.

When we called the customer service support on 3 Nov, the associate advised that they would send a form for him to fill out via email, which never arrived. We even filled out the inquiry form on your bank website and received an email later on (see attached) but when we called back, they told us that all the information my partner already submitted was not saved/stored, and again, promised that they'd send the form (again), which never arrived, unfortunately.

It's DISAPPOINTING to see a simple action could be ignored and never attended and the process is just onerous and not streamlined enough. We really want to bank with Qudos but the recent experience shows the unprofessionalism and convoluted process customers have to go through and wait for an empty promise.

It's NOT the bank we'd like to put our money in anymore. Really disappointing.

Been with Qudos coming up on three years. Only had to talk to customer service twice in that time and it was a simple and easy process. I only bank online and it has done everything I have needed. Though the holding of funds when transferring to known bank accounts is annoying.

Henri was very courteous, helpful and efficient. My request was dealt with very quickly and was helped with his patience. I was a bit vague and still recovering from a brain operation. Great service.