Job well done.
Service was helpful and efficient, costs and interest rates were very competitive. I would recommend QCB to my friends and family based on my experience so far. Looking forward to a fruitful relationship.
Pleasant experience dealing with real, friendly, and helpful professionals.
Extremely helpful and friendly staff, promptly responsive and easily available, without being on hold for endless time and transferred to various reps, as we unfortunately experienced with our previous lender.
There was no unexpected hidden cost, and the rate was copetitive.
Who would of guessed a bank that actually cares and treats you with respect.
Fantastic customer service. No extra cost and the rate was amazing. They do what they say and keep it simple. Couldn't recommend a better bank. The big banks need to wake up.
A great loan for my first home!
Great customer service and very personalised. Glen stepped out everything I needed to do clearly and made sure to get in touch personally - it really felt that you were a valued customer! And a great rate too!
The loan term and rate is manageable and suited to my circumstances.
Excellent customer service. Staff go above and beyond. All costs were advised early. Loan manager resolved any issues with conveyancing and ensured all document requirements and milestones were met early.
Excellent local bank in all aspects
QLD Country Bank have been a perfect fit for remortgaging our semi-rural property. They:
* Had great local knowledge of house values
* Were super light touch in document requirements * Provided multiple loan options and supported me with making the right choice for our situation
* Went above and beyond with the interest rate and a bonus settlement payment
* Are easy to contact and responsive
* Had great after settlement follow up
* Know who I am and are a pleasure to talk to when I go into the local branch
* Have a fast and easy to use app ...
The Best Customer Service
The Ladies at Booval were excellent especially in our situation. My Children have banked with Queenslanders since they first received pocket money and would not consider going anywhere else and it was wonderful knowing and being familiar with the staff. My daughter and her husband also have their home loan with Queenslanders. Would like to make a special mention to Kelira and Terry as they provided the best customer service that I have ever experienced. Everything went smoothly from start to finishl. Well done Booval Staff.
QCB Made it work for us
Customer service A+ Very happy with the overall experience, highly recommended,
Made time to return phone calls emails in a timely manner happy with the offset loan as the variable rate
Over and above service at the Townsville City Branch.
Amy was amazing.
Answered every question and kept us in the loop all the way through. Very transparent with all that was happening during the whole process
Amazing service !!!!
QCB made it work for us.
QCB provided us with a personalised professional transition from STG.
The staff in the branch could not do enough for us and were extremely welcoming to us as new customers.
We discussed the costs associated with making the move and the end experience matched perfectly.
QCB met the rate we needed to make it a worthwhile exercise so we are really pleased with the final result.
I would recommend contacting QCB if you are unhappy with your current loan provider.
We look forward to a long association.
Not as good a product as the big banks but so glad to deal with locals
Customer service was excellent, we really liked speaking with people.
Some of the products attached to the loan eg credit cards that can also be used as a DR card are not as good and we would have liked help setting up all of our direct DR's
Professional, helpful and sincere
Customer service was extraordinary, personal and professional. I did not have to think of anything the manager had already thought of it and had every angle covered along with a very competitive interest rate.
Excellent level of communication and customer service.
I used Queensland Country Bank for two home loans and both times the level of customer service was outstanding. Quick and clear communication and no request was too big or too small.
Amazing Customer Experience
One to One direct service - I dealt with the same person throughout the whole process
Fast and effective setup of new accounts
Fast and effective setup of car loan and home loan - with highly competitive interest rates
Positive and happy people experience
My correspondent (Sean De Burca) saved us money on our home loan by searching for the most competitive Mortgage Lenders Insurance.
Very highly recommended
Best service an super easy to deal with
Great service they made it super easy for me
Any time I needed anything I would just call up an nothing was ever a problem
Friendly an reliable team
Could not recommend them enough
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