Queensland Country Bank Online

I was looking for the best way to save money and Queensland country bank offers a no account keeping fee Christmas club account, perfect for saving all year and available to access in time to buy those pressies or take a holiday. Show details ·  1

I am so grateful that I found out about this bank. I used to bank with one of the big 4 banks until it became so stressful dealing with them that I had to change banks. This is the bank I have changed to and it is like comparing night to day. No… Read more ·  1

waiting in phone queues for ages to speak to someone. Calls are answered promptly by customer service staff who are based in Australia, are friendly, helpful, and have good product knowledge. No more being shunted off to internet banking when I want to have problems resolved by a person. I can't recommend this bank highly enough. It has saved my sanity!

Clunky and inconsistent – At first, with no wait times to reach someone over the phone, and friendly, thoughtful and thorough answers to initial "new customer" questions, I thought I'd landed on a fantastic bank, and maybe they are if you want to bank directly at a branch. For those of us who are looking to do our banking online, though, the service is appalling, and… Read more

I'm not going to wait to find out if their dysfunctional online application process translates to their internet banking and iOS app offerings.

In terms of the online application process - there are issues with drop down boxes not functioning correctly regardless of what kind of browser is used (I tried four different major internet browsers...still not working - and yes, I have a brand new computer with up to date software).

The ID verification process doesn't seem to be working properly either - it literally told me it had been unsuccessful after a split second (yes, less than a second) of "processing" the ID details I'd entered.

When I rang to get the ID verification sorted over the phone, the consultant told me that because I live in a distant state with no QCB branches, that there'd be no way I could apply for membership and open an account (and this was after she'd checked with the fraud team). She spoke to me in a patronising and disrespectful way, and implied that my ID may not have been valid (why I'd bother putting myself through a dysfunctional online membership application process, and trying on several different browsers, with an invalid/expired ID, is beyond me).

I then managed to reach someone who was slightly more logical and offered to send me paperwork to complete and return to them via post (!!).

Why bother when one can open an account with NAB in minutes, all over the phone?

This bank may have a few friendly staff members interspersed among the patronising and condescending ones, but it seems to be living in the dark ages and I'm not going to join them.

Don’t share personal information with anyone online – QCB has been my bank for over five years now, I don’t think I’ve had any problem with them in terms of service provision and customer treatment though something terrible happened to me last year. With the hopes of taking part in cryptocurrency investments to enjoy its profits, I almost got drained financially by scammers. Please do not let the… Read more ·  1

fear of missing out get to you to the point that you put your savings in crypto investments. I met one SSG Isreal Parker Logan online in May, 2020. I invested in their bitcoin scam and have since been defrauded a total of over $70,000 which was taken from my QCB account. Ever since it happened, I've always been looking for ways to get my money back, I never gave up. In January 24, 2023, I was able to get all my lost investment back with the help of an asset recovery expert on Instagram named codecyberian. He exposed the real identity of the scammers and gave me tips on how to spot those scams whenever they’re in play.

Fixed Issue, Great Service – Nicely set out app. Nice clean widget, Fast and instant at answering customer call line. Opening account was a breeze. Shortened story, Opened Thursday last week but account was blocked after a day, didn't like my browser. Disguised my IP adress. Funds were locked and I'm 8 hours away from branch. No further help to unblock via email, got told i… Read more ·  1

had to visit closest branch which is a 7 or so hour drive. Waited over the weekend as branch was closed in Rockhampton.

**UPDATE called the branch this morning and the bloke Will at the Rockhampton branch helped me easily. It was prompt too. All I needed was my ID to be witnessed and signed by local JP. Sent through photocopies on my lunch and it was all active again withing a couple of hours. Saved me a lot in fuel and time I can't afford from work due to severe staff shortages. Excellent and best service from a bank I've had from the Rocky branch staff, woman was lovely and cheerful over the phone too. Can't recall her name. They're short staffed too I was told so they must have been more understanding of the situation. Can't rate them any better. I recommend this bank

Would like to thank QCB and in particular Sean Byrne. Sean has assisted me through a mortgage top up and i couldnt be happier with my experience. Sean did most of the heavy lifting and was very punctual and polite for the many questions i asked along the way-so good on Sean and good choice made by Queensland Country Bank Show details ·  2

Have been with Qcb for 10 years and can’t fault the service and support whether it be online, over the phone or in branch. I recommend switching to Qcb to anyone. Show details ·  1

We recently refinanced our home and investment properties, moving across to Queensland Country Bank. The everyday interest rate at Queensland Country Bank is better than one of the 'big 4', which we have been with for 20 years. We had approached our old bank and asked if they could match Queensland Country Bank and they flat out said no. As we… Read more ·  1

went through the process of refinancing the loans the staff from Queensland Country Bank, and especially Stephanie Nahow, were really, really good to engage with and they made everything so easy. This bank and the staff who work there made the refinancing seamless and a really pleasant experience (even for someone like me who might be a bit of a stress bunny!). I am now also saving money every month by paying a lower interest rate. I wish I had made the move much earlier.

I asked to have a card replaced as it was damaged and I was downgraded from $5000 limit to $500 for 6 months because I hadn’t used it for awhile. Never mind that I have always paid my credit cards off as quickly as I could and way before time. Not to boast but my credit score is 987 and I’m getting penalised for being a good customer. Each time we deal with this bank we drift further and further away. What is happening to this country! Show details

Perfect for the golden oldies – Hi Im a new member to this bank. was very easy to become a member, actual transactions times to come off hold and be processed are taking abit longer than i thought. . and processing times to and from abroad- would be sweet if it was the 90s and the banking website is out of date by 4years. but apart from that thankyou for the older expierience. keeps me humble to all the fast banking at other banks.

A waste of time – I called them, nice enough to talk to. Asked the usual question explaining that I wasn't in QLD. I try to sign up online - Can't verify my license as my state uses a letter and 9 numbers. Not 10 straight digits. So apparently this means I need to visit a branch - in QLD some 2000kms away. Basically a waste of my time, and if you're wasting my time to actually GET my business, I don't see this bodes well once you have it. Show details

Excellent bank to deal with and very user friendly for all our online banking. We have been with them for over 20 years. We always received awesome friendly and professional service, and good competitive investment rates. Highly recommend this awesome bank. Bev & Don Show details

I had trouble logging in to my account that I rarely use. I rang customer service Saturday morning and was patiently guided through the process of resetting my password by a lady who gave clear instructions and was not in a hurry to see me off. I’m considering relocating all my banking business to QLD Country Bank. They have a local branch with lots of friendly staff too. Show details ·  1

the PC Banking platform is extremely user friendly, I use it about four times a week. I use the app on my mobile almost daily, it makes balance checking and transferring a breeze, love it. Show reply

I find Queensland Country Bank to be the financial institution I have ever been involved with. Its online banking is first rate and my local branch has wonderful staff. Show details ·  1

I have been using QCB for years and my experience has been nothing but positive. Dee Soars specifically has been such an amazing help and nothing but accomodating. I won’t be using any other bank, I am beyond impressed. Show details ·  1

I've been with this bank for nearly 17 years, and yeah the Queensland Country Bank, is reliable at what they do, I get more respect out of them, and I really appreciate them for doing such a good work very cooperative too and yeah love Yous.... Show details ·  1

If you like dealing with real humans rather than bots or cold scripted employees then you will appreciate the staff at QCB. We are so happy we made the switch :) Show details ·  1

We’ve been with QCB for a couple of years and have been so happy with the high level of customer service, consistency, best home loan rates in the market and the app is great to use. We are keen to get another loan and wouldn’t bank with anyone else! Show details ·  1

I recently had a great interaction with this bank. Great car loan product. Very competitive variable interest rate, no penalty for early payout. Staff were amazing. I highly recommend them. Show details ·  1

Car loan with the bank. Very easy to deal with in challening circumstances with the dealer. The team at the bank made it so much easier for me. Good interest rates too - would recommend. Show reply

Entire process of applying for the loan to loan approval was seamless, clear and straightforward. Stephen is the person who dealt with my car loan application and he was amazing. Always communicated over email, never been pushy, and was able to call him directly and resolve some queries/issues. On top of that, very competitive interest rate for… Read more ·  1

car loan and I’m very happy with the process. I approached them after product reviews and they didn’t disappoint. Keep up the good work Stephen and team. Oh and reaching out to customer care they pickup within 2 rings. You don’t have to wait an eternity as other banks out there !

I have been with this bank (and prior to that the former credit union) ever since I arrived in Queensland in 1994. The service has always been exceptional from day one. I am never disappointed when I contact QCB and receive such attentive, personalised help with whatever I need actioned or explained. It's rare in this day and age to receive this level of customer service and care. Thank you QCB! Show details ·  1

Money appeared in my account that obviously was not for me,and I do not want somebody's hard earned money,within minutes on the phone too QCB ,the rightfull owner had received it well played QCB Show details ·  1