Queensland Country Bank Online

In general, I am happy with QCB, its interest rates for seniors is good and I have generally found the staff in branches and over the phone to be friendly and willing to help. I had a large transaction out of an account for a subscription I had not… Read more ·  2

signed up for as the vendor had it in the fine print that my single payment for a one off transaction "may" be linked to a subscription - which apparently it was (without my consent). No message about the upcoming payment is sent and boom - the money is gone. Spoke to Queensland Country Bank and we cancelled the card, but they have said that Visa may let the vendor know what the new number is. I provided them with anecdotal evidence of this site's behaviour and the multiple platforms they use for billing. They have come back and said it reall doesn't advise I start a dispute for the $350 charge and if I do, it will cost me $35 per transaction - and here's the kicker - they still can't guarantee me I won't get charged again! As I have provided them with everything they need - business names, websites and their billing platforms, I have told them if I get billed again I will expect the bank to cover the costs. THis is a great bank if nothing goes wrong, just be aware they are a lightweight when it comes to fighting for their clients.

I enquired online about opening an account, and the ensuing service was first rate. I received a fast response with clear answers to my questions and follow up. Customer service was outstanding and personal. No AI responses and when I phoned I spoke to a human! I have now opened an account and am in the process of transferring all my banking to… Read more ·  1

QCB. I've had previous experience with this bank when they were the Isa Mine Employees Credit Union, and they still offer the same unique and personalised service - the reason for my returning to them.

I am so grateful that I found out about this bank. I used to bank with one of the big 4 banks until it became so stressful dealing with them that I… Read more ·  1

had to change banks. This is the bank I have changed to and it is like comparing night to day. No waiting in phone queues for ages to speak to someone. Calls are answered promptly by customer service staff who are based in Australia, are friendly, helpful, and have good product knowledge. No more being shunted off to internet banking when I want to have problems resolved by a person. I can't recommend this bank highly enough. It has saved my sanity!

Had a difficulty registering the app and had to ring to have it fixed. Great and patient help. Thanks Show details ·  2

I don't know how to do video reviews but I have been with this bank for about 40 years and wouldn't change to any other bank. I have found them very reliable with friendly helpful staff members. Show details ·  1

Clunky and inconsistent – At first, with no wait times to reach someone over the phone, and friendly, thoughtful and thorough answers to initial "new customer" questions, I thought I'd landed on a fantastic bank, and maybe they are if you want to bank directly at a branch. For those of us who are looking to do our banking online, though, the service is appalling, and… Read more

I'm not going to wait to find out if their dysfunctional online application process translates to their internet banking and iOS app offerings.

In terms of the online application process - there are issues with drop down boxes not functioning correctly regardless of what kind of browser is used (I tried four different major internet browsers...still not working - and yes, I have a brand new computer with up to date software).

The ID verification process doesn't seem to be working properly either - it literally told me it had been unsuccessful after a split second (yes, less than a second) of "processing" the ID details I'd entered.

When I rang to get the ID verification sorted over the phone, the consultant told me that because I live in a distant state with no QCB branches, that there'd be no way I could apply for membership and open an account (and this was after she'd checked with the fraud team). She spoke to me in a patronising and disrespectful way, and implied that my ID may not have been valid (why I'd bother putting myself through a dysfunctional online membership application process, and trying on several different browsers, with an invalid/expired ID, is beyond me).

I then managed to reach someone who was slightly more logical and offered to send me paperwork to complete and return to them via post (!!).

Why bother when one can open an account with NAB in minutes, all over the phone?

This bank may have a few friendly staff members interspersed among the patronising and condescending ones, but it seems to be living in the dark ages and I'm not going to join them.

Don’t share personal information with anyone online – QCB has been my bank for over five years now, I don’t think I’ve had any problem with them in terms of service provision and customer treatment though something terrible happened to me last year. With the hopes of taking part in cryptocurrency investments to enjoy its profits, I almost got drained financially by scammers. Please do not let the… Read more ·  1

fear of missing out get to you to the point that you put your savings in crypto investments. I met one SSG Isreal Parker Logan online in May, 2020. I invested in their bitcoin scam and have since been defrauded a total of over $70,000 which was taken from my QCB account. Ever since it happened, I've always been looking for ways to get my money back, I never gave up. In January 24, 2023, I was able to get all my lost investment back with the help of an asset recovery expert on Instagram named codecyberian. He exposed the real identity of the scammers and gave me tips on how to spot those scams whenever they’re in play.

Fixed Issue, Great Service – Nicely set out app. Nice clean widget, Fast and instant at answering customer call line. Opening account was a breeze. Shortened story, Opened Thursday last week but account was blocked after a day, didn't like my browser. Disguised my IP adress. Funds were locked and I'm 8 hours away from branch. No further help to unblock via email, got told i… Read more ·  1

had to visit closest branch which is a 7 or so hour drive. Waited over the weekend as branch was closed in Rockhampton.

**UPDATE called the branch this morning and the bloke Will at the Rockhampton branch helped me easily. It was prompt too. All I needed was my ID to be witnessed and signed by local JP. Sent through photocopies on my lunch and it was all active again withing a couple of hours. Saved me a lot in fuel and time I can't afford from work due to severe staff shortages. Excellent and best service from a bank I've had from the Rocky branch staff, woman was lovely and cheerful over the phone too. Can't recall her name. They're short staffed too I was told so they must have been more understanding of the situation. Can't rate them any better. I recommend this bank

The customer service rep, Jamie, answered my call within minutes of calling and from start to finish she was friendly, patient, understanding and knowledgeable. It was a great experience and highly recommend Qld Countey Bank based on this experience. Show details

Queenland Country Bank is a member's owned bank, and began life as a credit union. It has grown through having a great product and exceptional staff who know their bank and care about its customers. I have been a member for many years, close to light years, and find all service points from branches to online banking to be faultless. When I… Read more ·  1

misplaced my wallet a few days ago the call centre sorted things out promptly and I was able go to a branch near me. The staff there were nothing short of amazing and I was able to get some cash from my account and relax a bit. Having never lost a wallet and to go though the card replacement process was a scary thought but with the help of a friend and without demolishing the house, the wallet appeared, intact. Yes, I have had dealings with other banks but I'm still with Queensland Country Bank.

The situation with which I had encountered, prior having to have this online experience, was horrendous. With the help of the online staff member, and patience shown during our time together, has absolutley sealed my satisfaction with the QCB. I have never had such a thorough, respective, encounter with any BANK online service before. The… Read more ·  1

majority of times I have had the feeling of being "hurried" and "there are other people waiting" .......! Respect was shown the whole time with Amelia, and I felt I was important to her.

Have totally blocked me doing what I want to do with my own money. Only joined in June but withdrawing my money now. Treating me like a 2 year old (I'm 72) and not listening to anything I have to say. Final insult was sending me a 'cease and desist letter' from their 'fraud department' like I was a criminal.

Can't even signup. No functionality in the App to do it, they send you a SMS to go via a web browser on the mobile, however the very first "Proceed" button doesn't do anything, so guess I won't be signing up. Bye. Show details

Bank is more focused on bank profits rather than customers. Show details

Very pleased with my - innisfail. Queensland. 4860. Country branch. They are very helpfull in keeping me updated with all my transactions through sms and email. I am very honoured to be ONE of your customers. From - Michael. Show details ·  1

Excellent bank to deal with and very user friendly for all our online banking. We have been with them for over 20 years. We always received awesome friendly and professional service, and good competitive investment rates. Highly recommend this awesome bank. Bev & Don Show details ·  1

I had trouble logging in to my account that I rarely use. I rang customer service Saturday morning and was patiently guided through the process of resetting my password by a lady who gave clear instructions and was not in a hurry to see me off. I’m considering relocating all my banking business to QLD Country Bank. They have a local branch with lots of friendly staff too. Show details ·  1

the PC Banking platform is extremely user friendly, I use it about four times a week. I use the app on my mobile almost daily, it makes balance checking and transferring a breeze, love it. Show reply

Would like to thank QCB and in particular Sean Byrne. Sean has assisted me through a mortgage top up and i couldnt be happier with my experience. Sean did most of the heavy lifting and was very punctual and polite for the many questions i asked along the way-so good on Sean and good choice made by Queensland Country Bank Show details ·  2

Have been with Qcb for 10 years and can’t fault the service and support whether it be online, over the phone or in branch. I recommend switching to Qcb to anyone. Show details ·  1

We recently refinanced our home and investment properties, moving across to Queensland Country Bank. The everyday interest rate at Queensland Country Bank is better than one of the 'big 4', which we have been with for 20 years. We had approached our old bank and asked if they could match Queensland Country Bank and they flat out said no. As we… Read more ·  1

went through the process of refinancing the loans the staff from Queensland Country Bank, and especially Stephanie Nahow, were really, really good to engage with and they made everything so easy. This bank and the staff who work there made the refinancing seamless and a really pleasant experience (even for someone like me who might be a bit of a stress bunny!). I am now also saving money every month by paying a lower interest rate. I wish I had made the move much earlier.

Nice and easy to use very handy as I work away alot Show reply

Extremely professional - been with bank for more than 20 years - very reliable - customer service second to none Show details ·  1

Jenn Felix is an absolute star, very helpful and knowledgeable. Second time I have had her assist me and would highly recommend her! Show details ·  1