2RAC Domestic Comprehensive Travel Insurance
Part of RAC Travel Insurance 3.5 

RAC Domestic Comprehensive Travel Insurance

 Verified
2RAC Domestic Comprehensive Travel Insurance
3.7

29 reviews

PositivevsNegative
72% · 218 · 28%

Claim Resolution Time
  • <1 week
  • 2-4 weeks
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.5
Transparency
3.6
Customer Service
3.5

Reviews

29 reviews
Maggie T
Maggie TPerth, WA3 posts
  Domestic Comprehensive

Totally disappointed

I tried to pay for a policy and received a message that there was a problem with my quote so I then chose another provider. I did try to phone RAC just before 5pm (WA time) but was told it was outside their hours and to phone on Monday. In the meantime I insured elsewhere and later received an email with details of an RAC policy which I asked RAC to cancel. Terrible customer service. Show details
Still_Waiting
Still_WaitingPerth, WA
  Domestic Comprehensive

Still waiting for an answer

Put in a claim for a basic cancelled flight occurrence. Checked with them at the time if the occurrence would qualify, which they said it did.
4 Months later we are still waiting for an answer. We have been contacted twice asking for the same information, which we supplied, but still no answer on the claim...
Can't recommend this insurance. Show details
Angelo
Angelo2 posts
  Domestic Comprehensive

Very Easy Process

It was easy and simple to obtain my travel insurance. Very user friendly even for someone as technologically challenged as me. The whole process was fast and effective. Thank you. Show details
Frank
FrankPerth, WA5 posts
  Domestic Comprehensive

Great service

The whole Covid Refund process was well organised and very easy to follow. Show details
Bomber
BomberPerth, WA
  Domestic Comprehensive

Excellent coverage and pricing

RAC is my go to for nearly all my insurance cover these days. Love that RAC Travel policies cover so much but also the staff were so so helpful in answering some curly questions, big thankyou to Travis in West Perth. A big plus for me and often the deciding factor is that eveything, including the call centre is based in Australia. Have also found their claims dept professional, empathetic and helpful with timely payout in the past. Show details
Value for Money
Andrea P
Andrea PPerth, WA3 posts
  Verified Domestic Comprehensive

Excellent experience

This was the first time I used RAC travel insurance. It was easy to set up online.
After getting covid while on holiday in Tasmania, I claimed for flights, accommodation, car hire and meals. I was very impressed with their customer service whenever I rang the call centre. My claim was paid in full without query and the refund was in my bank account in 16 days. I would have no hesitation in using them again. Show details
Karen
KarenPerth, WA3 posts
  Domestic Comprehensive

All is great until you need to make a claim

I have used RAC travel insurance serval time ,first claim , I don't think it was read/understood , quest for information over the top / not possible to get (privacy) I had to change plans as My Father was unwell ,told by DR 48 hours would be the deciding factor ,so plans changed!!!!! Show details
Debbie
Debbie
  Domestic Comprehensive

Insurance

Only just bought it - trip is next week.
Can't comment on the policy yet because the trip is next week. I've been sent three requests a day of this review request. My review of that is I don't like that. Show details
Customer Service
John T.
John T.Perth, WA2 posts
  Domestic Comprehensive

Cancelled Domestic travel insurance

Did not cover what we were requiring when travelling domesticly Show details
Customer Service
Adrienne
AdriennePerth, WA
  Domestic Comprehensive

Very professional and listened to our requirements

Listened and discussed our requirements. 2nd time buying Travel Insurance Show details
Value for Money
Transparency
Customer Service
Malcolm Sequeira
Malcolm Sequeira3 posts
  Domestic Comprehensive

Great Service

Bisha was very helpful and provided me prompt, friendly and professional service. I was unable to finalise the Travel Insurance online and Bisha helped me with same. Show details
Matt
MattPerth, WA
  Domestic Comprehensive
Keith
KeithPerth, WA2 posts
  Domestic Comprehensive

Happy Insurance

Excellent comprehensive travel insurance cover. Covered all my requirements relative to my domestic travel arrangement. Show details
Andrew
AndrewPerth, WA2 posts
  Domestic Comprehensive

Do not use RAC insurance:. They deal with a Foreign insurer who does not want to settle claims

We made a claim in June 2022 and four months later NO settlement. Now we find they have subcontracted the policy out to a foreign insurance company. We had to seek the help the Australian Financial Corporation Authority ( AFCA) who advised the insurers to settle our claim. All our insurance for cars, house, travel is with the RAC. We intend to cancel all of our policy's and look for a genuine Australian Insurer. Show details
STEWART
STEWARTSouth West, WA
  Domestic Comprehensive

Questions & Answers

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Details

Compare all RAC Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and Pet
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedUnlimitedUnlimited
Accidental Death$25,000$25,000$15,000$25,000
Emergency DentalNot IncludedUnlimited$2,000Unlimited
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey Not Included$5,000$1,500$5,000
Hospital Cash AllowanceNot Included$6,000$3,500$6,000
Overseas Emergency Medical & Hospital ExpensesNot CoveredUnlimitedUnlimitedUnlimited
Loss of Income$5,200$10,400$5,200$10,400
Permanent Disability$25,000$25,000$15,000$25,000
Luggage & Personal Effects
Theft of Cash $250$500$250$500
Delayed Luggage $500$750$500$750
Credit Card FraudNot Included$5,000$1,500$5,000
Travel Documents / Passport Not Included$5,000$1,500$5,000
Maximum Single Item Limit $1,500$3,000$1,500$3,000
Luggage & Personal Effects $7,500$15,000$7,500$15,000
Ancillary
Personal Liability $10,000,000$10,000,000$10,000,000$10,000,000
Rental Vehicle Excess $5,000$8,000$4,000$8,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not Included$650Not Included$650
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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