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Reviews

Review distribution

5 star
51
4 star
17
3 star
11
2 star
5
1 star
27

JILLF

JILLFPerth, WA

Beware of the underwriter

published

You are not really dealing with RAC. Tokio Marine have a clause which covers them from replacing anything lost by calling it "left unattended". They don't seem to have a definition for "lost". Mine was a small claim for reading glasses lost at the airport but they have deemed them to be left unattended. RAC have tried hard but have no real leverage with TM. I'm very disappointed that RAC have aligned with such a ruthless company. I would not recommend using RAC for travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedNo
See all answers

Mike D.

Mike D.Perth, WA

Travel Insurance made easy

published

RAC insurance does it again. Good insurance that is well priced and so eassy to get online. I plan to continue to use RAC dor all my insurance. Thank you RAC

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Don’t go with RAC when making a claim they will reject it

published

Copy of a email I received from RAC my GPS was lost or stolen read the terms and condition carefully they are covered when you try make a claim they call it unattached item well for it to be stolen has to be unattached to start with
In my case I left it in hotel room reported it as stolen they state the item wasn’t with you they call it unattached item as in they term and conditions I’m a member with RAC 15 years for a item worth $320 they lost a customer

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
Julien

JulienPerth, WA

Ok until you have to make a claim

published

I have taken out travel insurance multiple times with RAC and was under the illusion that everything was great, people in Perth easy to deal with, price competitive. Making a claim is however a different story. The Tokyo company which underwrites the RAC are rude, difficult to deal with, demand a series of different lots of information. Anything to delay and frustrate you. Totally illogical to me that someone would give up a long planned European holiday to fly back to Australia to see a family member believed to be dying. Why would anyone do that? Yes there is documentation from the hospital to support this claim, still they continue to demand more and more. If you value your sanity don't go there.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers

Tony

TonyPerth, WA

Basic domestic travel Perth to Melbourne

published

Quoted $130 then called 2 other places both were $40 when called to cancel man was very rude have been with Rac for 30 years have house car and breakdown will be calling around when policy are due

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

  • Verified customer

Easy cancellation

published

I had duplicated the policy and asked for a cancellation.The cancellation confirmation was received within the hour. This was much better than expected and I was grateful not to have to go through a long process.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeMulti-Trip
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Richard

RichardPeel, WA

DON'T DO IT go to a better Co. RAC travel insurance is rubbish.

published

The majority of people on here who say how good RAC travel insurance is have never had to make a claim. They take your money then if you make a claim they pass you on to a Japanese company.

The product is not fit for purpose.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property, Medical and Other
Claim Resolution Time3+ months
Claim DateFebruary 2019
Claim ApprovedNo
See all answers

Paul

PaulPerth, WA

  • 3 reviews
  • 2 likes

liars and conmen

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
Gocanddoc

GocanddocPerth, WA

Trip to Japan

published

We didn't have to use our RAC travel insurance, but felt safe knowing we had it. It was easy to set up online and I thought reasonably priced for us.

Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Bu Wilson

Bu WilsonSouth West, WA

A bit trying to set up

published

While the customer service representative was polite it took three calls for him to get my email correct and the correct spelling of my dependent's names. This does detract from what should be a streamlined experience.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

Willysan

WillysanPerth, Western Australia

Everything covered

published

No problems setting up. Daryl Calder at RAC Mandurah was excellent and extremely patient in helping us to find the right travel option. Would thoroughly recommend Daryl to all those wanting to travel.

Value for Money
Customer Service
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Most reliable service: a vote of confidence

published
Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Rac travel r useless

published

Never go through rac travel they knocked my daughter claim back they have said her twisted tube was pre existing condition u only have 2 blood tubes and one was taken

Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateDecember 2018
Claim ApprovedNo
See all answers

Aloysius Voortman

Aloysius VoortmanPerth, WA

  • 2 reviews

Not cheap but absolute value for money!

published

No issue in setting up and NO PROBELM in amending when necessary. Mrs Sharon Barlow at RAC DIanella Plaza was very helpful, effective and gracious. That personal touch makes it extra rewarding for us.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Wendy A

Wendy AGreat Southern, WA

OK but not perfect

published

Easy to set up.. No waiting time on the phone which was appreciated. Some parts like 'pets, income protection, special events and rental car insurance' are irrelevant for us as we are visiting family only. 5% reduction helped but more would have been better.Would it be too hard to look into custom policies for people like us? Reduction for membership was appreciated too. Used RAC policy once before

Value for Money
Customer Service
Insurance Cover For:Senior
Claim MadeNo
See all answers
Jon Mason

Jon Mason

  • 2 reviews

every one needs travel insurance

published

Every one regardless of your age should take out travel insurance. I have found that being a member of RAC their travel insurance is not expensive. To many time's on the news some one, has been injured but they have no insurance or they have had items stolen and no travel insurance. Before you leave on your next holiday do your self a favour and take out travel insurance for peace of mind.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers

Georgina

GeorginaWestern Australia

So easy to claim

published

My husband ruptured his quad on the last day of our cruise. Medical crew were brilliant, ambulance to meet us at Fremantle port. Hospital stay covered by Medicare. Insurance help line young man was very helpful, emailed all the info. Submitted forms and bills by snail mail and was paid within 8 days.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers

Good coverage especially for hire cars

published

I have used this insurance twice. The extra charges for minor preexisting conditions was a little high. I have not made a claim in the past. Policy was good for hire cars

Value for Money
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope
Claim MadeNo
See all answers

Great value for Money!

published

Fortunately I haven't had to lodge a claim but it was a breeze to set up and good value compared to a few others. I would most certainly recommend it to anyone.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo
See all answers

See below for explanation

published

We've never been into Travel Insurance in a big way. Our main mode of travel for yonks has been in our camper van, without T.I. However, on this last trip to Melbourne, Gold Coast and home we did have T.I. At the time of the very efficient and well priced setting up, we were pleased with the result. But because we didn't use it, we have no idea how good it would have been, had we needed to use it. Cheers, Rob and Lynne Cairns.

Claim MadeNo

Page 1 of 6

Questions & Answers

alan hepple

alan heppleasked

can I exstend my cover

No answers

tash

tashasked

Will rac essentials cover passport out of date?

No answers

quang l.

quang l.asked

Hi there
my mum is 82 years old and she want to travel to Vietnam and stay for 4 weeks there.
I just want to know roughly the cost for health insurance for the time she travels and the time she stays there.

No answers

Get an answer from our members and RAC WA Travel Insurance representatives

Details

RAC International Comprehensive Travel Insurance

RAC International Comprehensive Travel Insurance

7 reviews
RAC International Essentials Travel Insurance

RAC International Essentials Travel Insurance

1 review
RAC Medical Only Travel Insurance

RAC Medical Only Travel Insurance

No reviews
RAC Domestic Comprehensive Travel Insurance

RAC Domestic Comprehensive Travel Insurance

5 reviews
RAC Annual Multi-Trip Travel Insurance

RAC Annual Multi-Trip Travel Insurance

No reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 13 17 0313 17 0313 17 0313 17 0313 17 03
24-Hour Phone Contact NoNoNoNoNo
Online Live Chat NoNoNoNoNo
Other Insurance Types Offered Car, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and Life
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot CoveredUnlimited
Accidental Death$25,000$15,000Not Included$25,000$25,000
Emergency DentalUnlimited$2,000$500Not IncludedUnlimited
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $5,000$1,500Not IncludedNot Included$5,000
Hospital Cash Allowance$6,000$3,500$1,500Not Included$6,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot CoveredUnlimited
Loss of Income$10,400$5,200Not Included$5,200$10,400
Permanent Disability$25,000$15,000Not Included$25,000$25,000
Luggage & Personal Effects
Theft of Cash $500$250Not Included$250$500
Delayed Luggage $750$500Not Included$500$750
Credit Card Fraud$5,000$1,500Not IncludedNot Included$5,000
Travel Documents / Passport $5,000$1,500Not IncludedNot Included$5,000
Maximum Single Item Limit $3,000$1,500$3,000$1,500$3,000
Luggage & Personal Effects $15,000$7,500$2,000$7,500$15,000
Ancillary
Personal Liability $10,000,000$10,000,000$10,000,000$10,000,000$10,000,000
Rental Vehicle Excess $8,000$4,000Not Included$5,000$8,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650Not IncludedNot IncludedNot Included$650
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

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