2RAC Travel Insurance

RAC Travel Insurance

 Verified
2RAC Travel Insurance
3.5

256 reviews

PositivevsNegative
62% · 15983 · 32%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.4
Transparency
3.4
Customer Service
3.6

Reviews

256 reviews
sort it out
sort it out
  International Comprehensive

risking lives by not being contactable by hospital

My wife has been waiting for 4+ hours for RAC to approve an appendectomy after having over 24 hours from the original doctors decision that she needs one. The hospital won't give her a room or treat her until RAC approve and no one has heard from them at all. Do not use RAC travel insurance if you value your life or the life of your loved ones Show details
Christian
ChristianPerth, WA2 posts
  International Comprehensive

Won’t use them again

I booked and paid for this policy before flying on Monday the 6th of May. Today I actually received the policy document and number at 4:17pm on June 3rd. It’s was $252 for 9 days to the UK. Never again will I use RAC for this and after recent enormous car insurance increases without any claims ever I will be moving elsewhere also. I’ve recently received an email providing rebates after apparently failing to receive member discounts and therefore paying over inflated policies. Show details
Louis
LouisPerth, WA
  Verified International Essentials

Excellent support!

Expensive but I agree I need it... Perfect support from the travel person! Show details
John C.
John C.Perth, WA
  International Comprehensive
Graham
Graham
  International Comprehensive

International Travel Insurance

Requested a hard copy of Product disclosure statement Booklet to take O/S when traveling. Advised electronic copy only provided.
Not helpful when you do not have access O/S to this.
Pay for a product and only get electronic info.not happy. Show details
Unsatisfied customer
Unsatisfied customerPerth, WA2 posts
  International Comprehensive

Helpful and friendly

A very helpful and patient customer assistant. I recommend a gold star for his handling of my call. The policy is good value and easy to set up. I use RAC whenever I travel overseas an so does my son. Show details
Maggie T
Maggie TPerth, WA3 posts
  Domestic Comprehensive

Totally disappointed

I tried to pay for a policy and received a message that there was a problem with my quote so I then chose another provider. I did try to phone RAC just before 5pm (WA time) but was told it was outside their hours and to phone on Monday. In the meantime I insured elsewhere and later received an email with details of an RAC policy which I asked RAC to cancel. Terrible customer service. Show details
Bentleypowers
Bentleypowers2 posts
  RAC Travel Insurance

Zero communication and customer service

Absolutely terrible and a waste of time and money. Jetstar cancelled our flight at the gate due to a fuel issue. I lodged our claim in Nov 23 now Feb 24 and haven't had a reply. Claim is open and unresolved
The phone options run you around in circles, never resulting in a person taking the call. Multiple emails unanswered, web enquiries don't go anywhere. Absolutely frustrating. I uploaded all the required documents, filled out all the forms, gave all supporting documents from Jetstar and nothing. We are now changing our house and vehicle policies due to the poor management of our claim. Show details
don
don
  International Comprehensive

Worse travel insurance company

This is the worst travel insurance company, do not recommend! Show details
Robbie524
Robbie524Perth, WA3 posts
  International Comprehensive

Excellent Policy

I found the policy difficult to set up on line because of the medical questions. However on phoning RAC and speaking with Matthew it was so easy.
I have used this policy twice now. No claims to date. Show details
Value for Money
Transparency
Customer Service
Irene W
Irene WPerth, WA2 posts
  International Comprehensive

This is perfect, so glad I’m I insure for a getaway!

Something happened to me when we were about to leave for our holiday that we needs to cancel Our policy. Very helpful n friendly staffs to guide us thru the process of getting a refund.⭐️⭐️⭐️⭐️⭐️ Show details
Lee4545
Lee4545Perth, WA17 posts
  International Comprehensive

Very satisfied

We recently were in a situation where flights were cancelled by the airlines and we had to completely change our holiday destination. I found that supplying the required documentation and description of what happened enabled RAC to meet our claim to our satisfaction. Show details
Value for Money
Customer Service
T. Cornish
T. CornishPerth, WA
  International Essentials

Excellent product

Always good value, easy to setup, reassuring to have in place Show details
Zak
ZakPerth, WA
  International Comprehensive

Awful

Things they won't pay out on
- having to book a different flight and cancel a hotel because your airline cancels one leg of a three leg flight.
- having to change plans to avoid going to a country that was in the midst of rioting and that the government warned against traveling to. Rioting that only kicked off in the days leading up to there too, not a country/city in continual unrest

It's the old stereotype of insurance companies - any excuse not to pay. Show details

Ben H.
Ben H.
  Annual Multi-Trip

Poor customer service, and poor followup

Before even filing the claim, at the time of incident, not very helpful. 2 calls and in both situations they had system issues.
After filing a claim, we were happy to wait 10 business days for a response. But if we did not follow up 20 business days later we fear there would be no response (PS, even this required 2 phone calls to catch the right person at the right time). You would think that the first follow up would ensure follow up is completed the second time. Not a snowflakes chance in hell. The second followup was required at 15 days later.
Disappointing customer service. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

patrick sim
patrick sim · RAC Travel Insurance

what is the amount of alcohol allowed in your system for medical only insurance and is there an alternative cover as most people drink on holidays.....

ngaire c.
ngaire c. · International Comprehensive Travel Insurance

Seniors 78 yrs for 7 days Puket

Louise
Louise · International Comprehensive Travel Insurance

Does rac cover you for missed flights

Molly Hayes
Molly Hayes  

We got no explanation from them as to what our refund involved. It was given & that was it...End of story. Complete rip off please do your research and find the best company for your needs. Don't trust this mob.

See all RAC Travel Insurance questions

Details

Compare all RAC Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and Pet
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000$15,000$25,000
Emergency DentalUnlimitedNot Included$2,000Unlimited
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $5,000Not Included$1,500$5,000
Hospital Cash Allowance$6,000Not Included$3,500$6,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$10,400$5,200$5,200$10,400
Permanent Disability$25,000$25,000$15,000$25,000
Luggage & Personal Effects
Theft of Cash $500$250$250$500
Delayed Luggage $750$500$500$750
Credit Card Fraud$5,000Not Included$1,500$5,000
Travel Documents / Passport $5,000Not Included$1,500$5,000
Maximum Single Item Limit $3,000$1,500$1,500$3,000
Luggage & Personal Effects $15,000$7,500$7,500$15,000
Ancillary
Personal Liability $10,000,000$10,000,000$10,000,000$10,000,000
Rental Vehicle Excess $8,000$5,000$4,000$8,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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Contact info for RAC Travel Insurance

  • ABN: 17009164176

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