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RACV Complete Care Car Insurance

RACV Complete Care Car Insurance

1.8 from 12 reviews

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Reviews

1.8

12 reviews
5
(1)
4
(2)
3
(0)
2
(0)
1
(9)
  • Value for Money
    1.8 (10)
  • Customer Service
    1.7 (11)
  • Timeliness
    1.5 (11)
  • Job Satisfaction
    1.6 (9)
  • Transparency
    1.7 (11)
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chris

chrisGreater Melbourne (Inner), VIC

Worst company I have ever dealt with

published

The call centre was lovely but the actual operations in the background never deliver yo what is promised. Promise after promise not delivered. I will never use them again. You do not get value for money.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Tonydoug

TonydougGreater Melbourne (Outer), VIC

  • 3 reviews

Three cars insured over many years.

published

Every time I have made a claim I found staff extremely helpful. Claims were made promptly as was the quality of work. I am unhappy that policy cost increases well beyond CPI each year. Rather annoying.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
Car ModelSubaru Forester
See all answers

Worst insurance company to deal with

published
Customer Service
Transparency
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time3+ months
Claim DateMarch 2020
Claim ApprovedNo
See all answers
1 comment
RACV
RACV S.RACV

Hi Cameron, we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Tammy - Social Media Consultant.

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Thiraj F

Thiraj FGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Haven’t Settled claim yet.

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Outlander
See all answers
Mel

MelGreater Melbourne (Inner), VIC

  • 2 reviews

RACV roadside assistance

published

RACV roadside assistance was horrible especially with the tow truck. They asked me to write for 90 mins for the tow truck to come and I have been waiting for 120 mins for the tow truck to come as my car has broken down. I feel so horrible waiting for 2 hours. RACV roadside service was really horrible. I feel very disappointed and upset indeed with RACV. I think RACV can do better than this. Hope they can improve.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord Focus
See all answers
1 comment
RACV
RACV S.RACV

Good Evening Mel, we’re sorry to hear that our Emergency Roadside Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.

Warm regards, Robert - Social Media Consultant.

AUSDODO

AUSDODOGreater Melbourne (Outer), VIC

  • 3 reviews
  • 4 likes

At first wasnt happy but now very pleased with the end result.

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Car ModelBMW X5 E53
See all answers
2 comments
RACV
RACV S.RACV
AUSDODO
AUSDODO

Thank you Sulin, case has been resolved and I have updated my review reflecting my feedback.

Terrible product and terrible service

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedNo
See all answers
Judith Lynch

Judith LynchGreater Melbourne (Inner), VIC

Debit my account without my authority!!!!

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
3 comments
RACV
RACV S.RACV

Hi Judith, we’re sorry to hear of your recent experience. We appreciate your feedback. We will contact you to discuss this further.

Warm regards, Nicole - Social Media Consultant.

Judith Lynch
Judith Lynch
RACV
RACV S.RACV
ajay

ajayGreater Melbourne (Metropolitan), VIC

stolen case

published

these people giving us really a hard time my car was stolen 9/12/2019 and still case hasnt been sorted out however they hired the investigator and they investigated on us for no reasons last week i asked these staffs no see my car but they said still investigations is going on and we have no right to see the car... seriously u guys deserved big *******g zero ratings out of 10 get a life u all people

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Car ModelHolden Commodore VE
See all answers
1 comment
RACV
RACV S.RACV

Hi Ajay, we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Randall - Social Media Consultant.

Car Insurance

Find out how RACV Complete Care Car Insurance compares to other Car Insurance

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lifesaver!

published

I stupidly locked my keys in my car today. Having insurance with RACV meant I was back on the road within half an hour and didnt have to fork out hundreds for a locksmith!

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
1 comment
RACV
RACV S.RACV
Annoyed

AnnoyedFar North Queensland, QLD

  • 2 reviews

Epitome of Incompetence

published

The biggest insurance company in Australia yet they exercise no common sense or discretion. Apparently you are meant to give way 50 meters ahead of where you take a turn as you are found liable when someone does a lane change into you.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Car ModelFord Falcon BA
See all answers
1 comment
RACV
RACV S.RACV
Emil L.

Emil L.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

One of the worst companies in the country.

published

I had been a member for more than 30 years before I left the RACV. I had my car, home and contents insurance with them but when I needed their assistance for anything they were genuinely useless. Incompetent, overpriced delivering a sub standard service on every occasion.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
RACV
RACV S.RACV
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