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RACV Third Party Fire and Theft Car Insurance

RACV Third Party Fire and Theft Car Insurance

1.8 from 5 reviews

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Reviews

1.8

5 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(4)
  • Value for Money
    2.3 (3)
  • Customer Service
    2.7 (3)
  • Timeliness
    2.3 (3)
  • Job Satisfaction
    1.0 (1)
  • Transparency
    2.3 (3)
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Christiaan

ChristiaanGreater Melbourne (Outer), VIC

Excellent Customer Service!!!!

published

I would just like to say that I had a really good experience setting up my Third Party Insurance. I spoke to Fiona and she was such a pleasure to deal with. RACV Should be very proud to have her work for them!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Cruze JG
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Terrible Service

published

Customer Service don't know their products and tell fibs, don't return calls on time as organised. Steer clear of this insurance provider if you want peace of mind as RACV will only give you the runaround and getting money out [Content Removed].

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedNo
See all answers
FORMER SHAPES LOVER

FORMER SHAPES LOVERSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Premiums for under 25 years old do not automatically change when you have a birthday.

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelToyota Avalon
See all answers
5 comments
RACV
RACV S.RACV

Excuse me, but what happened in that 30 minutes? Same address, same car, same details and your saying that you take into account everything, REALLY!!!

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John F

John FGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Removed money out of my account with no explanation

published
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
1 comment
RACV
RACV S.RACV

Good Evening John, we’re sorry to hear of your experience. We appreciate your feedback. We will contact you to discuss this further.

Warm regards, Robert - Social Media Consultant.

Said claim was valid then withdrew. Intentionally misleading PDS

published

Operators are able to be very clear about how their coverage works when asked and yet the PDS does not contain clear information on this coverage. The PDS is so unclear that I was even assured multiple times by other operators that I could make the claim because it was covered. How can consumers be expected to understand that something is not covered if even the people at RACV interpret the wording in the same way. The PDS is clearly at fault without reason here.

Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
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