Excellent Customer Service!!!!
I would just like to say that I had a really good experience setting up my Third Party Insurance. I spoke to Fiona and she was such a pleasure to deal with. RACV Should be very proud to have her work for them!
Customer Service don't know their products and tell fibs, don't return calls on time as organised. Steer clear of this insurance provider if you want peace of mind as RACV will only give you the runaround and getting money out [Content Removed].
Premiums for under 25 years old do not automatically change when you have a birthday.
I have been helping my son by paying his car insurance since he was 19 years old. Now he is 25 years old, so i rang up to find out why the premiums haven't changed since he is older.
I was told that the premiums are still the same as when I first applied, they do not take into account that every year the policy holder is getting older, which i thought the policy would take that into account. Wrong, the only way to change this is to cancel policy and reapply as a 25 year old.
Seriously they cannot work out a computer system that takes into acco...
Removed money out of my account with no explanation
I logged into my bank account to see there were over 50 non-approved direct debits from RACV removing all the money from my account. In this time, I had other direct debits bounce leaving me to incur fees. I contacted RACV four times across the coming months with no valid explanation from RACV as to why money was illegally removed from my account. The money was refunded after several days however I am still trying to follow up with RACV to understand why this happened and how they will improve privacy and protection going forward. At one point ...someone replied to my email stating "we advise the money would have been refunded back to you" - completely missing the point about the concerns that this has generated for customers and the fact it left me with no money. I have been extremely disappointed with the customer service from RACV regarding this matter.
Said claim was valid then withdrew. Intentionally misleading PDS
Operators are able to be very clear about how their coverage works when asked and yet the PDS does not contain clear information on this coverage. The PDS is so unclear that I was even assured multiple times by other operators that I could make the claim because it was covered. How can consumers be expected to understand that something is not covered if even the people at RACV interpret the wording in the same way. The PDS is clearly at fault without reason here.
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