RACV Travel Insurance - Extra Travel Care

Never again. Six months to have claim settled and less than half considered. They wanted receipts for old items including one purchased in 1950! Who keeps a life time of purchase receipts. Had to call every two weeks to try and get anything done. Worst customer service ever. Why can’t we give NO STARS. Show details

Not Happy as due to my husbands sudden health issue before leaving on our Cruise we could not travel. After providing all the relevant documents. Two months later they tell us it is was a pre-existing condition and refuse the claim. It wasn't as we were not even aware of the condition. Tried to call back and left msgs to call back. No response.… Read more

Please Call us, we have taken insurance on several of our trips and this is the 1st claim. Very very disappointed.

We travel confidently with RACV insurance – We have had a great experience with RACV Travel insurance. We traveled to the Philippines last year and my husband caught COVID. We had to re-book his flight, and the only available seats that would get him back to Melbourne in time to go back to work were in business class. RACV reimbursed 100% of the booking fee and ticket difference. We were… Read more

also able to claim part of the repair cost for my daughter's phone screen when she dropped it during a trip to NZ. Claims all went smoothly because we had the receipts, photos, and documentary evidence ready.

Best of the lot – I checked out in detail several Product Disclosure Statements and compared prices and concluded that the RACV Comprehensive International Travel Insurance was by far the best. Why? Because compared with the others, the PDS was easy to read, straightforward and simple, is less complicated and less restrictive, covered more activities without… Read more

additional premiums, and a greater number of automatically covered medical conditions). And as members of RACV, they give you a 15% discount which made it substantially price competitive. Purchased the policy on 28/03/23 using their simple online form. Thanks RACV.

RACV refund policy re Covid – This is the first time I have used RACV travel insurance and was very happy with service with only complaint was I had to ask for it. e were unable to take our trip to the US due to Covid restrictions. Customer service was very helpful with full refund offered Show details ·  1

Worst travel insurance ever existed – Lodge a claim for my damaged suitcase during my travel which falls directly under my cover and the assessor takes 1.5 months to respond to every comment and also their comments are not clear which push your time by another month to get a clear response. Totally useless and would not recommend. There are way better travel insurance out there that are way more reliable. Do not waste your time buying their cover. Total waste of money! Show details

Would never use them again best to go with your bank – This policy was of little use did not cover any out of pocket expense used the reason being Covid 19 which didn't exist when the policy was taken out. I rang before leaving and was told I would be covered. Show details

Refund – I took out RACV Travel Insurance in November 2019 for travel to the UK in July 2020. Due to Covid-19 we were not permitted to travel and I requested a refund of my premium but was initially rejected on the basis that I took out the policy BEFORE Covid-19 was a known event. That seemed somewhat odd to me. I was offered a date change to the policy… Read more

providing it was before May 2021 but I personally could not see Overseas Travel being allowed before that time. As a RACV member for almost 50 years I was disappointed with this outcome as I have been a great supporter of their Travel Insurance because of the product offering, competitive pricing and good reputation of RACV and I have recommended it to many of my friends. However I had the case escalated to RACV Member Relations who dealt with the case promptly and efficiently and within a short period of time the matter was resolved to the satisfaction of both parties.

Very unexpected – I have just received a refund of my travel insurance policy which I took out for travel in June 2020. It never came across my mind to ask for a refund seeing as the pandemic put an end to our travel plans. I am very impressed that RACV contacted me themselves and refunded my money. Very happy and would recommend them for future travel insurance…. Show details ·  1

A1 Customer Service – Due to the international COVID situation our entire trip was cancelled and refunded by the airlines. RACV cheerfully and efficiently responded to my request for a refund of our insurance policy. Show details ·  1

Good travel insurance – Our hire care in lake Como Italy was broken into and all our luggage was stolen! Racv were very good once we got home. Provided the police statement and had to list everything stolen item including presents we bought there and then provide receipts for the clothing etc. I used bank statements for non paper receipts ..Any clothing without receipts… Read more

we couldn’t produce they refunded 50% to us ! I posted receipts as I did not know how to download them .This took a month but very happy with RACV ... our daughter took out basic care which was only $2500 cover and she lost a lot more than that! Go for the larger amount . We had $7500 cover and received over $3000 back

Amazing service – As my policy was bought after covid affected policies, they gave me a full refund, very good service. Customer Service was prompt and extremely helpful giving me my options. We find racv goid value as we have a few existing medical conditions. Show details ·  1

Easy and efficient – My trip was cancelled due to COVID, and no claims were made on my insurance (airlines, hotels, etc all fully refunded). I called RACV for a refund on my travel insurance premium and spoke to Sue, who was lovely to deal with on the phone, and organised a full refund of my premium straight away, 5 months after I took out the insurance cover and 7… Read more ·  1

days before we were meant to leave. That's almost $300 back, no questions asked. I have used RACV in the past and will continue to use RACV in the future.

Note - not giving full marks for transparency as I bought cover on Feb 3, which was three days after the cut-off for COVID related coverage (it became a "known event" for all overseas destinations on Jan 30). There was nothing alerting me to the cut-off or lack of coverage when I bought the policy, and even when I went looking for information on coverage a few weeks after I bought the policy to check if I was covered, the information about the "known event" and cut-off dates were buried in the website and not easy to find.

Dealing with such compassionate, caring people at RACV was so impressive! – I recently applied for a refund of my travel insurance policy due to extenuating circumstances. My husband has been diagnosed with a terminal illness and we are no longer able to travel to France in September as planned. The RACV representative I initially spike to referred me to Siobhan who was more senior and could better handle my request.… Read more

Siobhan has been amazing. She listened as I explained my circumstances, showing a great deal of compassion. Within a couple of days Siobhan emailed me to assure me that I would receive a full refund as I was unable to use the policy. She followed up with a phone call to ensure I had received the email and to offer her deepest sympathy to my husband and me. I greatly appreciated her professionalism and her personal approach. I would recommend RACV travel insurance because of the magnificent service I received from Siobhan.

RACV looking after its members – I would like to thank the RACV travel insurance team for there assistance in cancelling our travel insurance due to the current travel restrictions for a trip we had planned to go to Europe in the next few months and refunding the total premium when asked. I have used them for our travel for the last 30+ years and have had to call on their… Read more ·  1

assistance when travelling on a few occasions and they have always been fantastic. I was reimbursed all medical costs and expenses incurred a few years ago and they arranged alternative flights and accommodation after my wife had recovered, I would recommend them to anyone considering travelling overseas when we are able to travel again,

You only know how good it is when you have to make a claim – Had to make 2 claims on my policy this time, one for medical expenses and one for stolen money when we were forced to take money from ATM in Buenos Aires, both claims have been paid in full and as we had opted for nil excess we got back the full amount of our claim, lodging claim on line was easy and requests for extra information meant I only had to scan documents. Very good. Show details ·  1

If you’re travelling take RACV with you! – I have been using this travel insurance for the past 2 years and have due to unforeseen circumstances had to make claims multiple times. Each and every time racv have exceeded my expectations not only with the timely and easy to access claims process but also with the human empathetic support given in times of high stress while abroad. I would… Read more ·  1

highly recommend racv travel insurance for a stress free, care free holiday! These guys have always got your back! Great job racv!!:)

How Good is RACV Travel Insurance – Cancelled next January QM2 cruise from Cape Town to Melbourne and CX flights MEL/CPT. Also rang RACV to check if travel insurance could be cancelled - Result AMAZING full refund received Show details ·  3

Asked for a refund – Asked for a refund and was given one with no problems. Spoke to Sue from Bendigo, she was extremely helpful, would highly recommend her as a contact to anyone who has an enquiry. Show details ·  2

Two very grateful happy customers – This policy was easy to set up. It was a very helpful face to face experience at Eastland. It's the first time we have use RACV travel insurance, although we have had numerous cars & other insurance policies with them over 25+ years. We took out 2 travel insurance policies in February for travel in 2020, however with the worldwide spread of… Read more

CoVid-19, we are unable to travel. Last week we made a phone call to RACV and spoke to a very helpful person, Caroline at Noble Park on 23/3/20 & discussed our options. We are very grateful to have received a full refund today for the two trips ($1718.97). Well done RACV and thank you for your consideration during these unprecedented, trying and frightening times. We will definitely be booking with RACV when we travel in the future Many thanks again Kind Regards Kerry & Ian

Suits our needs – Had to cancel our holiday RACV insurance fantastic offering a refund we have used on several occasions with out any issues, we will continue to use RACV travel insurance.. thank you Show details

Tokio Marine Management are a disgrace – Trying to claim an international flight, my husband cancelled because of uncontrollable pain. I have all the necessary documentation from his doctor,physician and specialist stating clearly that his pain was from an undiagnosed disc bulge. Show details

I can always trust RACV – Even though I had to cancel my travel arrangements RACV kindly gave me a full refund of the premium. This was after I made a single phone call to a dedicated line set up to handle enquiries relating to the effect of the Corona Virus on travel insurance policies. Show details

Fantastic service – I been too many time oversea and always used this insurance company . I recommend RACV to my family and friends, my policy was really good but under the circumstance unfortunately I cancel and got all my payment back. Thanks Show details ·  1

Giving me more grief than help – I have been a loyal customer of RACV for the past 10 years for my cars, houses and travels. Thus, recently i travel to Japan under the extra travel care of RACV. But unfortunately, due to me being overseas without a international calling phone number (japan is well known for strict regulation in not allowing visitors to have international phone… Read more

calls but only data), and my flight being delayed, I nominated my sibling to call on my behalf to enquire about my delayed flight. Instead of addressing my needs, RACV customer service brushed off my delayed flight instantly and named it as coronavirus. So, I had to get hold of a phone immediately to reclarify that it was not because of coronavirus but rather because of airline companies wanting to save cost by not flying when there's lack of customers on board. They instantly shut me out saying that there was a breach of fraud: fraud because my sibling called on my behalf. How am I supposed to get in touch with RACV when I am in an emergency situation if not through my next of keen: siblings who are currently residing in australia? And instead of addressing my needs, they are giving me more grief and causing me more anxiety by saying they will no longer entertain my call and any of my claims due to my sibling calling on my behalf. How is this legally right and justified of them? So, in the event of future emergency or deaths, I still have to be the one calling RACV to claim? This is outrageous! This is a total breach of basic customer rights and insult to my long term loyalty to RACV. Extremely distasteful and lack of professionalism on the part of RACV.

Great service – Decided to cancel my planned trip to Japan due to health and safety concerns and wanted to cancel my travel insurance. I rang the hotline and was surprised with how easy and accomodating they were to cancel the insurance with no questions asked thank you! Show details ·  1

Good Service – Due to personal commitments and some uncertainty about travel risks, I have changed my travel plans - dates and destinations. I contacted RACV for advice and in one simple phone call was able to change all the details and even received a partial refund. Good service for good travel cover. Show details ·  1

Hopeless – I rang yesterday enquiring where I stand if l am impacted by cancellations due to the Canara virus. I gave the operator my policy no. And he didn’t know where I stood. Said it was a hypothetical question And if happens just lodge a claim and wait and see! ! Show details

Watergardens RACV so glad store has reopened – 3rd time using RACV when travelling, policy clearly explained by Mel and matched to our travel plans. Policy cost signifiantly less than what was quoted by our travel agent. Customer focused service Show details

Thank you everyone who took time to write your experiences to help others – I was about to buy RACV international travel insurance (really about to click to buy it) and thought I should check some reviews. I think you have all saved me lots of pain if I need to make a claim, and made me think about cheaper isnt better! Thanks everyone, I'm going elsewhere! Show details

Perfect customer service – I initially sourced a quote off the RACV website. I had a question to ask - Celeste was lovely to speak with and very helpful and completed my purchase. The cost is almost half what the travel agent handling our booking quoted - and we have a group booking of 98 for two weeks of travel. Show details