??!
1 photo
RACV Travel Insurance - Extra Travel Care

RACV Travel Insurance - Extra Travel Care

3.5 from 17 reviews

Reviews

(9)
(2)
(0)
(0)
(6)
  • Value for Money
    4.0 (11)
  • Transparency
    3.4 (7)
  • Customer Service
    3.9 (10)
Kerry

KerryGreater Melbourne (Outer), VIC

Two very grateful happy customers

published
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers

Suits our needs

published

Had to cancel our holiday RACV insurance fantastic offering a refund we have used on several occasions with out any issues, we will continue to use RACV travel insurance.. thank you

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Gweneth

GwenethGreater Melbourne (Outer), VIC

Tokio Marine Management are a disgrace

published

Trying to claim an international flight, my husband cancelled because of uncontrollable pain. I have all the necessary documentation from his doctor,physician and specialist stating clearly that his pain was from an undiagnosed disc bulge.

DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim ApprovedNo
Insurance Cover ForAdult
1 comment
RACV
Elise E.RACV

Hi Gweneth, we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Leigh - Social Media Consultant.

Travel Insurance

Find out how RACV Travel Insurance - Extra Travel Care compares to other Travel Insurance

Know better, choose better.

Compare all
Daz

DazCentral Highlands and Goldfields, VIC

  • 2 reviews

I can always trust RACV

published

Even though I had to cancel my travel arrangements RACV kindly gave me a full refund of the premium. This was after I made a single phone call to a dedicated line set up to handle enquiries relating to the effect of the Corona Virus on travel insurance policies.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers

Fantastic service

published

I been too many time oversea and always used this insurance company .
I recommend RACV to my family and friends, my policy was really good but under the circumstance unfortunately I cancel and got all my payment back. Thanks

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
RACV
Elise E.RACV
Che

CheVictoria

Giving me more grief than help

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Great service

published

Decided to cancel my planned trip to Japan due to health and safety concerns and wanted to cancel my travel insurance. I rang the hotline and was surprised with how easy and accomodating they were to cancel the insurance with no questions asked thank you!

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
RACV
Elise E.RACV
Joansgirl

JoansgirlGreater Melbourne (Metropolitan), VIC

Good Service

published

Due to personal commitments and some uncertainty about travel risks, I have changed my travel plans - dates and destinations. I contacted RACV for advice and in one simple phone call was able to change all the details and even received a partial refund. Good service for good travel cover.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
RACV
Elise E.RACV

Hopeless

published

I rang yesterday enquiring where I stand if l am impacted by cancellations due to the Canara virus. I gave the operator my policy no. And he didn’t know where I stood. Said it was a hypothetical question And if happens just lodge a claim and wait and see! !

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
Travel Insurance

Find out how RACV Travel Insurance - Extra Travel Care compares to other Travel Insurance

Know better, choose better.

Compare all

Watergardens RACV so glad store has reopened

published

3rd time using RACV when travelling, policy clearly explained by Mel and matched to our travel plans. Policy cost signifiantly less than what was quoted by our travel agent. Customer focused service

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
NaQ

NaQGreater Melbourne (Inner), VIC

  • 2 reviews

Thank you everyone who took time to write your experiences to help others

published

I was about to buy RACV international travel insurance (really about to click to buy it) and thought I should check some reviews. I think you have all saved me lots of pain if I need to make a claim, and made me think about cheaper isnt better! Thanks everyone, I'm going elsewhere!

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Lisa

LisaVictoria

  • Verified customer

Perfect customer service

published

I initially sourced a quote off the RACV website. I had a question to ask - Celeste was lovely to speak with and very helpful and completed my purchase. The cost is almost half what the travel agent handling our booking quoted - and we have a group booking of 98 for two weeks of travel.

DestinationNorth America (inc. Hawaii)
Claim MadeNo
Neil Crozier

Neil CrozierGreater Melbourne (Outer), VIC

Seem good value for money and covers the essentials

published

Yes good value for money.

Havent travelled yet.

Have had RACV travel Insurance on several occasions before and receive the 50 year membership discount.

It is easy to arrange a policy with RACV.

DestinationAustralia and East Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Peter

Peter

  • 2 reviews

Value policy. Hard to beat.

published

First time users. Policy was much cheaper than alternative offered by flight centre. List of inclusions covers all contingencies. Will be interesting to see service if we do happen to make a claim after our holidays

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
mdk

mdkGreater Melbourne (Metropolitan), VIC

  • Verified customer

Worst experience with a service provider in my life

published
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 months
3 comments
RACV
Elise E.RACV
mdk
mdk
RACV
Elise E.RACV

We are sorry to hear that this is still being looked into. Please contact us on 13 7228, and provide them your CASE ID number. Please call during normal business hours to refer this to member relations. Elise - social media consutlant

Travel Insurance

Find out how RACV Travel Insurance - Extra Travel Care compares to other Travel Insurance

Know better, choose better.

Compare all
Pay

PayMelbourne

  • Verified customer

No Empathy or attention to details

published

This was my first time, will not be using them again. I lost everything due to fire and water damage overseas. The claims officer lacks attention to detail has not even bothered to look at the information already provided, asking again to provide the same information. Has no empathy. Response time is unacceptable 10 working days after every conversation has breached privacy. RACV is just trying its best ti get out of paying a claim while a claim logged with CGU by my husband for his things went so smoothly and was hassle free

Insurance claim madeYes
1 comment
RACV
Aaron F.RACV
  • Verified customer

Easy to buy

published

Haven't had to use this yet, however it was easy to buy, a great price with the RACV discount! Would recommend.

Insurance claim madeNo
1 comment
RACV
Aaron F.RACV

Good Afternoon! We're glad to hear it was easy to make this purchase with your RACV discounts! Please do not assist to contact us when you require assistance! Kind Regards, Mel.

See all RACV Travel Insurance reviews

Questions & Answers

Sorry, there are no questions about RACV Travel Insurance - Extra Travel Care but you can read 8 questions about RACV Travel Insurance.

Get an answer from our members and RACV representatives

Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.