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RACV Travel Insurance - International
1.9 from 30 reviews

Reviews

Review distribution

5 star
5
4 star
1
3 star
1
2 star
1
1 star
22

Sharon D

Sharon DGreater Melbourne (Metropolitan), VIC

Too hard and expensive to extend policy when holiday was extended

published

The initial set up was all easy and a good experience. But when we extended our trip we were advised this couldn't be done online or via email, only via phone. Very inconvenient when overseas with expensive phone calls and in different timezones. Also the price quoted to me in the email from RACV for extending for 10 days was more expensive than starting a new policy with a different provider. Not much incentive for using RACV - too hard and too expensive!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Rhonda Nicholson

Rhonda NicholsonGreater Melbourne (Metropolitan), VIC

My advice, proceed with caution

published
Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
See all answers
1 comment
RACV
Elise E.RACV
NaQ

NaQGreater Melbourne (Inner), VIC

Thank you everyone who took time to write your experiences to help others

published

I was about to buy RACV international travel insurance (really about to click to buy it) and thought I should check some reviews. I think you have all saved me lots of pain if I need to make a claim, and made me think about cheaper isnt better! Thanks everyone, I'm going elsewhere!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Peter

PeterSouthwest, VIC

Insurance for goods prepaid but failure to supply. i.e. airfares, accommodation and transfers etc.

published

We were unaware of the lack of insurance cover or that no cover would be provided for any payments made prior to traveling, to a Travel agency for airfare, accommodation or transfers not provided when overseas

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
RACV
Elise E.RACV

Robert L.

Robert L.Gippsland, VIC

Useless phone support -they dont help you -3rd party phone centres

published
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes

Jo M

Jo MGreater Melbourne (Inner), VIC

Agree 100% - Also The Worst Experience Of My Life

published
Value for Money
Transparency
DestinationEurope
Claim MadeYes
See all answers

Lisa

LisaVictoria

Perfect customer service

published

I initially sourced a quote off the RACV website. I had a question to ask - Celeste was lovely to speak with and very helpful and completed my purchase. The cost is almost half what the travel agent handling our booking quoted - and we have a group booking of 98 for two weeks of travel.

DestinationNorth America (inc. Hawaii)
Claim MadeNo

Neil Crozier

Neil CrozierGreater Melbourne (Outer), VIC

Seem good value for money and covers the essentials

published

Yes good value for money.

Havent travelled yet.

Have had RACV travel Insurance on several occasions before and receive the 50 year membership discount.

It is easy to arrange a policy with RACV.

DestinationAustralia and East Asia (e.g. China, Japan, South Korea)
Claim MadeNo

Value policy. Hard to beat.

published

First time users. Policy was much cheaper than alternative offered by flight centre. List of inclusions covers all contingencies. Will be interesting to see service if we do happen to make a claim after our holidays

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Not paid

Not paidVictoria

Made too difficult to claim.

published

The policy was easy to set up. However, I had to cancel due to ill health. The claim has never been paid out as the information that was required by RACV was very difficult to get, as my doctor did not think it was appropriate or necessary. In the end I have let the matter drop as it became too difficult.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
See all answers

Kavs

KavsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No complaints

published

It was good value when compared to other quotes from travel agents.
I have only ever lodged one claim through sudden illness before travel, and it was settled with ease and in good time.
Racv insurance have been my go to travel insurance company for 25 years.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Nina and Michael

Nina and MichaelGreater Melbourne (Inner), VIC

WORST EXPERIENCE OF MY LIFE

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
RACV
Elise E.RACV

Lisa

LisaGreater Melbourne (Metropolitan), VIC

Our lucky escape Salespeople in stores NOT trained to sell this product.

published
Value for Money
Transparency
Customer Service
DestinationAustralia and Europe
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
RACV
Elise E.RACV

Meenal T.

Meenal T.Greater Melbourne (Metropolitan), VIC

Worst customer service and worst claim handler

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
3 comments
RACV
Elise E.RACV
Meenal T.
Meenal T.

[Personal details removed]

RACV
Elise E.RACV

Hi Meenal, thank you for providing your information. We have escalated this to our Member Relations Team for Investigation. On average our Member Relations Team will be in contact within 3 business days. Warm Regards Martin- Social Media Consultant.

mdk

mdkGreater Melbourne (Metropolitan), VIC

Worst experience with a service provider in my life

published
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 months
3 comments
RACV
Elise E.RACV
mdk
mdk
RACV
Elise E.RACV

We are sorry to hear that this is still being looked into. Please contact us on 13 7228, and provide them your CASE ID number. Please call during normal business hours to refer this to member relations. Elise - social media consutlant

Gavin

GavinGreater Melbourne (Metropolitan), VIC

Disappointed with RACV Travel Insurance

published
Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
See all answers

John H

John HGreater Melbourne (Outer), VIC

Buyer beware

published
Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
1 comment
RACV
RACV Care T.RACV

Pay

PayMelbourne

No Empathy or attention to details

published

This was my first time, will not be using them again. I lost everything due to fire and water damage overseas. The claims officer lacks attention to detail has not even bothered to look at the information already provided, asking again to provide the same information. Has no empathy. Response time is unacceptable 10 working days after every conversation has breached privacy. RACV is just trying its best ti get out of paying a claim while a claim logged with CGU by my husband for his things went so smoothly and was hassle free

Insurance claim madeYes
1 comment
RACV
Aaron F.RACV

Easy to buy

published

Haven't had to use this yet, however it was easy to buy, a great price with the RACV discount! Would recommend.

Insurance claim madeNo
1 comment
RACV
Aaron F.RACV

Good Afternoon! We're glad to hear it was easy to make this purchase with your RACV discounts! Please do not assist to contact us when you require assistance! Kind Regards, Mel.


Frank

FrankMelbourne

BEWARE - RACV TRAVEL INSURANCE

published

We recently had to return early from an overseas holiday to attend my elderly mother's funeral. After submitting all the required paperwork Tokio Marine rejected the claim and would not payout the cancelled tour costs OR additional air fares to return to Australia due to a 'pre-existing illness'. In our opinion this is not fully explained or specifically covered for third parties in the PDS. Quick to take our premiums for insurance over many years with no consideration whatsoever for long standing RACV customers. Very disappointing outcome!!

Insurance claim madeYes
6 comments
RACV
Aaron F.RACV

Hi Frank, We are sorry to hear of your recent experience with our travel insurance. Can you please PM us your member number, policy number, full name and address so we can look into this for you.

Kind regards,
Craig

Frank
Frank
RACV
Aaron F.RACV

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Details

RACV Travel Insurance - Extra Travel Care

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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 13 13 2913 13 2913 13 2913 13 29
24-Hour Phone Contact NoNoNoNo
Online Live Chat NoNoNoNo
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance $25,000UnlimitedUnlimited$5,000
Accidental Death$15,000$25,000$25,000Not Included
Emergency Dental$2,000UnlimitedUnlimited$500
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $1,500$5,000$5,000Not Included
Hospital Cash Allowance$3,500$6,000$6,000$1,500
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$5,200$10,400$10,400Not Included
Permanent Disability$15,000$25,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250$500$500Not Included
Delayed Luggage $500$750$750Not Included
Credit Card Fraud$1,500 as part of Travel Documents cover$5,000 as part of Travel Documents cover$5,000 as part of Travel Documents coverNot Included
Travel Documents / Passport $1,500$5,000$5,000Not Included
Maximum Single Item Limit $1,500 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)$750 (Laptops, Cameras or Golf Clubs)
Luggage & Personal Effects $7,500$15,000$15,000$2,000
Ancillary
Personal Liability $10,000,000$10,000,000$10,000,000$10,000,000
Rental Vehicle Excess $4,000$8,000$8,000Not Included
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not Included$650$650Not Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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