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RACV Travel Insurance - Total Travel Care

RACV Travel Insurance - Total Travel Care

1.6 from 16 reviews

Reviews

Review distribution

5 star
1
4 star
1
3 star
1
2 star
1
1 star
12

Sharon D

Sharon DGreater Melbourne (Metropolitan), VIC

Too hard and expensive to extend policy when holiday was extended

published

The initial set up was all easy and a good experience. But when we extended our trip we were advised this couldn't be done online or via email, only via phone. Very inconvenient when overseas with expensive phone calls and in different timezones. Also the price quoted to me in the email from RACV for extending for 10 days was more expensive than starting a new policy with a different provider. Not much incentive for using RACV - too hard and too expensive!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Rhonda Nicholson

Rhonda NicholsonGreater Melbourne (Metropolitan), VIC

My advice, proceed with caution

published
Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
See all answers
1 comment
RACV
Elise E.RACV
Peter

PeterSouthwest, VIC

Insurance for goods prepaid but failure to supply. i.e. airfares, accommodation and transfers etc.

published

We were unaware of the lack of insurance cover or that no cover would be provided for any payments made prior to traveling, to a Travel agency for airfare, accommodation or transfers not provided when overseas

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
RACV
Elise E.RACV
Robert L.

Robert L.Gippsland, VIC

Useless phone support -they dont help you -3rd party phone centres

published
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes

Jo M

Jo MGreater Melbourne (Inner), VIC

Agree 100% - Also The Worst Experience Of My Life

published
Value for Money
Transparency
DestinationEurope
Claim MadeYes
See all answers

Not paid

Not paidVictoria

Made too difficult to claim.

published

The policy was easy to set up. However, I had to cancel due to ill health. The claim has never been paid out as the information that was required by RACV was very difficult to get, as my doctor did not think it was appropriate or necessary. In the end I have let the matter drop as it became too difficult.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
See all answers

Kavs

KavsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No complaints

published

It was good value when compared to other quotes from travel agents.
I have only ever lodged one claim through sudden illness before travel, and it was settled with ease and in good time.
Racv insurance have been my go to travel insurance company for 25 years.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Meenal T.

Meenal T.Greater Melbourne (Metropolitan), VIC

Worst customer service and worst claim handler

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
3 comments
RACV
Elise E.RACV
Meenal T.
Meenal T.

[Personal details removed]

RACV
Elise E.RACV

Hi Meenal, thank you for providing your information. We have escalated this to our Member Relations Team for Investigation. On average our Member Relations Team will be in contact within 3 business days. Warm Regards Martin- Social Media Consultant.

John H

John HGreater Melbourne (Outer), VIC

  • Verified customer

Buyer beware

published
Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
1 comment
RACV
RACV Care T.RACV
Frank

FrankMelbourne

  • Verified customer

BEWARE - RACV TRAVEL INSURANCE

published

We recently had to return early from an overseas holiday to attend my elderly mother's funeral. After submitting all the required paperwork Tokio Marine rejected the claim and would not payout the cancelled tour costs OR additional air fares to return to Australia due to a 'pre-existing illness'. In our opinion this is not fully explained or specifically covered for third parties in the PDS. Quick to take our premiums for insurance over many years with no consideration whatsoever for long standing RACV customers. Very disappointing outcome!!

Insurance claim madeYes
6 comments
RACV
Aaron F.RACV

Hi Frank, We are sorry to hear of your recent experience with our travel insurance. Can you please PM us your member number, policy number, full name and address so we can look into this for you.

Kind regards,
Craig

Frank
Frank
RACV
Aaron F.RACV

chicane71

chicane71Melbourne

  • 7 reviews
  • 8 likes
  • Verified customer

Forget about making a claim for a lost item - they hide behind it being "unattended"

published
Insurance claim madeYes

  • Verified customer

What a ripoff

published
Insurance claim madeYes
1 comment
Jopan
Jopan

Kate

KateMelbourne

  • 2 reviews
  • Verified customer

Beware of changes

published
Insurance claim madeNo
1 comment
RACV
Aaron F.RACV

  • Verified customer

Very professional, capable and knowledgeable

published

The outstanding part of my telephone call was the very professional capable and knowledgeable service person. Paula. She made it very easy by asking direct questions and had no hesitation in being able to address my concerns. As you might expect, this made it easy to set up the policy. Did I feel the policy as being good value? It is difficult to put a dollar value against peace of mind. Thank you RACV.

Insurance claim madeNo
1 comment
RACV
Aaron F.RACV
Mr Bucket

Mr BucketMelbourne

  • Verified customer

They work extremely hard...to avoid paying out your claim

published
Insurance claim madeYes
Jodie

JodieMelbourne

  • 2 reviews
  • 12 likes
  • Verified customer

Extreme Caution Advised!!!!!

published
Insurance claim madeYes

See all RACV Travel Insurance reviews

Questions & Answers

Sorry, there are no questions about RACV Travel Insurance - Total Travel Care but you can read 8 questions about RACV Travel Insurance.


Get an answer from our members and RACV representatives

Details

CategoryTravel Insurance
Contact Number 13 13 29
24-Hour Phone Contact No
Online Live Chat No
UnderwriterTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$25,000
Emergency DentalUnlimited
Pregnancy (max weeks) 26 weeks
Resumption of Journey $5,000
Hospital Cash Allowance$6,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$10,400
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $500
Delayed Luggage $750
Credit Card Fraud$5,000 as part of Travel Documents cover
Travel Documents / Passport $5,000
Maximum Single Item Limit $3,000 (Laptops, Cameras or Golf Clubs)
Luggage & Personal Effects $15,000
Ancillary
Personal Liability $10,000,000
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Included for any size
Domestic Pet Care $650
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Included
Snow / SkiOptional Extra
Compare all RACV Travel Insurance

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