Never go with project homes
This is the first home I built. Rawson never told me Huntley 31 is not suitable for my land (15 meters frontage) -- waste of land for building a small house. Very expensive for a small and cheap quality house (internal area 188 sqm). Rawson charged double of the market price for upgrade items. Not happy with the pre-construction staff and tiles colour consultants, they were rude and selfish.
It took over a year from construction to handover (13/02/2018 - 7/3/2019). I had 4 site managers with thousands excuses when delays after delays (e.g. traders had flu, sick, family member death, site manger's car broken down and no car space on site...etc).
I was forced to change the sliding windows (my selection) to awning windows after 6 months of construction due to the window supplier do not have laminated glass for Council requirements. The only window in upstairs en-suite facing to backyard was 1.7 meters above the floor - unacceptable and caused construction standstill for 3 months.
I learnt a big lesson from Rawson -- NEVER built a project home again -- lot of restrictions, inflexible when something go wrong. Supply of discontinued items, cheap tiles, poor painting...etc
Rawson charges much for some unnecessary items (e.g. extra $4000-$5000 for the extend tender), over priced for site costs on almost flat land and upgrade items. You would save over $12,000 if you could get a demolition company to knock down. Their final price for project homes is over the average price and cheap quality supplied. Huntley 31 is inappropriate design in many aspects.
Comments on my new home (Huntley 31):
1. Poor painting on poor quality entry door, very thin and uneven painted.
2. Cupboard doors hit walls when open.
3. Free standing stove is 2 cm higher than the bench top with leaving a big gap on both side of the stove.
4. Original floating vanity has a big kick-box underneath (i.e. fake floating vanity), removed upon my request. Vanity sink is smaller than the standard size.
5. Under mount kitchen sink is very weird (I believe it is a discontinued semi-mount sink)
6. Two big rain water tanks (9000 Litres, 4500 Litres each) installed in front of the Family room's windows are obvious unsightly. Waste of land space as they are almost in the central of the land.
7. Three big fixed windows on the ground floor and all upstairs awning windows cannot open wide caused very little fresh air in, unless it had a balcony.
8. Shower screen is too thin and shower screen door hits the vanity, tap and door when opens either way.
9. Upstairs bathroom is too small and the light switch is installed behind the door due to no space next to the shower screen.
10. Window sealers are poor quality and many of them fall off.
11. Small lounge cannot fit 3+2+1 sofa set.
12. Dining room cannot fit our round table (1.5 m) for 6 people.
Jag doing a very good job for helping me with the inspection and his very professional at his work. The house is nice and I am very happy to choose Rawson homes.
From the moment we decided to build with Rawson Homes we have been exceptionally happy with the process.
Lauren and the team have demonstrated their professionalism towards keeping us in loop throughout the whole pre construction stage. Her dedication to move our application forward was very much appreciated. We have felt helped along the way in making our decision rather than pressured. She has been nothing but supportive and efficient.
We look forward to progressing to construction and would sincerely recommend Rawson Homes to build your new home.
The work is good, but really slow.
Jag is a very organized and eye to details person. Whenever I contacted him, he is very patient to answer my questions and solve the issues in a timely manner. However It is far behind from the planned completion date and caused us a lot to rent somewhere else while waiting for the handover, I think we should be compensated for the delay.
Jag is vey nice and friendly. He is a helpful and kind builder. He works efficiently. I am very satisfied with his work and recommend Rawson Homes builders to my friends.
YI CHANG F.
Great service from Rawson and built quality is outstanding
Rawson did a real good job to keep home owner informed during the construction progress. Also, the project manager works closely with home owner especially attending to the final inspection in pretty good details. Overall, happy with Rawson Homes and built quality is top-notch.
If I have one complaint, Rawson is like other builder who intends to charge owner before progress job is done. I guess this is industry standard but I don’t reckon this is the right thing to do.
Great service and stress free Pre-Construction stage
We just starting our construction stage and happy to see fences up at the site. Our pre-construction stage is stress free as our project administrator Melissa was so professional and helpful for our case. She always answered our questions and replied emails promptly and kept pushing our progress forward. Even our case was held for a while due to the land settlement postponed from the developer side, she always contacted with us for the land progress updates and advised us to finish anything as much as we could while waiting for the land settlement. She did provide us a lot of professional ideas on the house designs and building knowledge so made us headache free on our variations changes. Thank you Melissa, for all your support, help and looking after our case. I also need to thank Nathalie who was our new home consultant at Kellyville, very friendly, patiently and professionally helping us on our home design and variation changes, explanations on all my reasonable and ridiculous ideas. We really had a satisfied customer experience at Rawson Home so far. Hope all my following construction progress go as smooth as the pre-construction stage.
James Suan Za Dong
Very happy with Jag He's professional and easy to deal with in all respect. The downside is the project is far behind from original completion date without being compensated for the delay as in contract.
Excellent work and great quality home, happy to build with Rawson homes. our site manager jag was really good and professional with his work. would highly recommend to build with Rawson homes
Dream of a new house come true thanks to Rawson Homes.
Bear with me because this review will be long! My husband and I always wished to have a brand new home but we didn’t want to move from where we were living in the Sutherland Shire. We actually considered renovating our house since we liked the location and what we really needed was an extra bathroom. However living in an old house it means you most probably have asbestos (what we found out we had a lot), possums and lots of other minor issues that a brand new home would not have. Therefore 3 years ago, in early 2016, we starting looking for a project home that would make our dream of a new house come true. A knock-down and rebuild. We thought the hard part was going to be just choosing a plan we liked within our budget. Unfortunately we were so wrong! Once we chose the plan/ plans we liked that it would somehow fit in our land, company after company started telling us they could not build it due to Sutherland Shire Council’s regulations and the wide size, not long, of our land. Due to these regulations there was nothing we could fit that it would get approved! We tried Masterton, Metricon (but they said we needed to pay one of their architects to design our house because they had nothing that it would fit in our land), Mojo Homes, which once we chose the plan and the facade we wanted and we were ready to pay the deposit, they sent an email saying they could not do it, without an explanation, not a phone call, nothing!! Then finally Clarendon seemed to be able to help us with a plan of a small two storey house and we paid the deposit. So we thought: “this is it, we will get a new house”. It wasn’t exactly what we wanted but still new. We were happy and excited. Unfortunately after all the initial surveys and diagrams and peg outs etc they came back to us saying they could not move forward because they were not sure Sutherland Council would ever approve it. And so we were defeated once more. At this point I didn’t want to continue, I just thought our dream home would never become a reality and we would have to actually sell and buy somewhere else. More than a year have passed until we walked in Rawson Homes Marsden Park. We liked the Benham with the Trend Façade but I was over it at this point and when the New Home Consultant called Nathalie looked into my eyes and asked me how long we were searching for, she saw the frustration in me. After that day she started calling me and emailing me doing all her best to help us. She went far and beyond and she never gave up on us. She was my support at the time and she kept supporting me and helping through the whole process. I must say we owe her the fact that now we have a dream home. She modified the plan to suit both Council requirements and our preferences. We had to deal with so many home consultants and absolutely none did what she did for us, she believed we could have the house we wanted. For this reason we will always be grateful to Nathalie. Her overall costs estimate was spot on! We still cannot believe it, we heard lots of bad different stories and we were worried, but luckily we didn’t have this issue at all with Rawson Homes.
After the design plan process we passed to the next steps and we had some rough time there, I’m not going to lie, I was not that happy back then with the miscommunication and luck of attention to details. It was indeed a VERY stressful time until Kellie, the Preconstruction Manager, started taking care of our file. Kellie was such a pleasure to deal with. She always replied to all my emails promptly, helped us in anything we needed even after the Preconstruction phase. Nothing was much of a problem or inconvenience to her. She continued to help me replying and answering to all my questions right to the end. She is extremely professional and she relieved all the stress I had accumulated in the months prior.
Once the actual construction of the house starts you have to deal and communicate with the Site Manager. Well we had two good ones: Wayne and Tyrone. Boy oh boy I could write a whole big letter about Tyrone. But I have now written too much so let me just say that a few mistakes were done when Tyrone took over and he efficiently and patiently fixed them all. Again, like Nathalie and Kellie, he went far and beyond. He kept me well-informed along the whole process and none of our requests were a problem for him. I bothered him constantly, messaging him after hours but he always replied to me promptly and professionally. Even now, after 2 months of handover he still replies to our emails and takes care our requests. Tyrone has done such a wonderful job with our house! He is extremely professional, attentive, and friendly and we command him on his expertise and excellent customer service. We wish to everyone who has a house been built by Rawson to have him as the Site Manager because he really cares about the end product and happiness of his clients. We are very grateful to Tyrone, we now consider him a friend and look forward to keeping in contact with him and show him the furnished and end result of the house.
So, if you were thinking whether to have your dream house been built by Rawson Homes or not, don’t think anymore. We are extremely happy with the build quality of our house and I hope this long feedback will make you sign in with them because you are going to be in great hands like we did.
Thank you to all the team at Rawson Homes but in particular a MASSIVE THANK YOU to Nathalie, Kellie and Tyrone. We look at our house now and think of you three, we will be forever grateful!
It’s a great experience.
Rawson homes is a big company. The employees are very kind. My land has been settled, we’re looking forward the building. Rachel helps us a lot. This a great experience.
Adequately constructed but lackluster finish
The house is generally constructed to a satisfactory standard, but the finish left a lot to be desired. For example, plastering seemed to have been done by an apprentice/trainee with the joining tape peeling in multiple spots around the house. The house was less than 5 years old. Also, additional joints should have been incorporated in the garage slab and sloping driveway to avoid cracks from forming.
Great Service great home
We just got the keys of our new home. Rawson made a quality home for our family to live. Dealing with Andrew Green (our site manager) make it even a better experience, Andrew always provided great customer service to us and was very efficient. As per our request, Andrew finished the project before Easter break that gave us ample time to setup the new home and enjoy. Other than Andrew, dealing with Nicole Matak at the pre-construction team was a pleasure, her team accommodated our variation requests very well. We wish Nicole and Andrew all the best in delivering beautiful Rawson homes to their customers. Rawson need to improve upon their frontline sales staff, make sure they treat the customers the right way.
Tension free pre-construction
This is our first home and we had asked for some customization although the house was part of an estate design. They accommodated most of them and explained in detail why some of the features could not be included, but they provided alternatives. Maddison, our point of contact, was very helpful and quick to respond to all our queries. The build process has just started and hopefully this phase will also be stress free.
John Abboud Amazing help
Everything I asked for and all the issues and problems I had with the new home I got built through Rawson Homes, the administrator, John Abboud, was such an amazing guy who helped with everything to do with my new property. Thank you once again John.
Great Quality & Service, Highly Recommended!!
We are very happy with Rawson Home's build quality and service, the whole process was well planned and managed. Especially the site manager jag are very helpful during the work
Excellent, good working and professional
Jag did fantastic job for my property, he is very professional and consideration about his work. He check everything carefully and fix the problem in time. I am very impressive about his job done.
Stress Free Pre-Construction Process
We are excited to be underway to the construction stage of our dream home with Rawson Homes. Our pre-construction process was stress free. Our Project Administrator, Ms. Rachel Balderston, exceeded our expectations in handling of the pre-construction process. Rachel was prompt in updating us on the progress, answering our questions and moving things forward. Thank you Rachel for looking after us. Keep up the excellent work. Wish you the very best in your professional endevaours.
Good bad good good
Pre-Construction Administrator "Maddison" was a great help with quick response. Honestly, Rawson Homes needs more staff like her as the land and house pack is toooooooo lengthly process. Paid a first deposit on 4 April 2017 and it's 1 may 2019 still waiting for a site supervisor to contact me for construction. My bad luck, the process took longer than others hopefully will get started soon.
Smooth Pre-construction Experience( Thanks for Lauren C)
Our pre- construction experience has been amazing, thanks to wonderful coordinator Lauren Chaney.Always able to answer our email very promptly and quick to address all our concerns.Thank you Lauren for your hard work for this project.
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