Rawson Homes

★★★★★ Excellent support throughout a very detailed Colours journey We recently completed the Colours stage of our Rawson Homes build, and I wanted to specifically recognise Zahra Davids for the support she provided throughout the process. Our project has been quite detailed, with a significant number of selections, variations and finer design… Read more ·  1

details to work through over an extended period. Zahra was consistently patient, responsive and willing to investigate questions or discrepancies rather than simply rushing things through.

What we appreciated most was her willingness to keep working through the details with us until we were comfortable that the documentation accurately reflected what we had selected. Even towards the very end of the process, when we identified items requiring correction, Zahra responded quickly, amended the documentation and ensured everything was properly resolved before final sign-off.

Building a home involves a huge number of decisions, and having someone who communicates well and genuinely helps navigate that process makes a significant difference.

Thank you Zahra for all your assistance in getting us to Colours Complete. We really appreciate the effort and professionalism you brought to our project and are now looking forward to seeing everything come together during construction.

I dreamt of creating a big, beautiful, comfortable family home, and that is exactly what Rawson has built. From the start of the planning process, Rawson made us feel that we were part of a team trying to design the best home that would suit us and our needs. As we had made extensive changes to the design, there was a lot of work in… Read more ·  1

preconstruction to make sure the that every single detail was perfect.

When we moved into the construction phase of the of the house, it really took off. Mark was our site supervisor, and he was as passionate about building the house as we were. We always knew exactly what was going on, what the plan was next week, and what the overall plan was for the next month. Mark was always trying to get the best work from all the trades, and he made sure the house was perfect. His attention to detail was incredible and really appreciated.

I had been warned that building a house would be incredibly stressful. We actually found it exciting and fun.

But, best of all, the results speak for themselves. -The finished result was that I have an immaculate home, exactly as planned. - The build was completed months ahead of schedule. - And exactly within budget.

Thank you Rawson.

Construction Process: I had a one storey house built with Rawson Homes in the Leppington area last year and my experience was exceptional! I’m very grateful that the process was trouble-free, they were very transparent along the way, and the end product has been excellent. For context, my parents had a terrible building experience with a smaller… Read more ·  1

building company 5 years ago. Because of this, I was extremely apprehensive about building myself. However, after doing some extensive research and reading about how reputable Rawson Homes is, I decided to take the plunge and give them a go.

I was assigned Murray as my site manager, and I genuinely could not have asked for a better supervisor. From the beginning, I was a painful client, making it clear how important communication, honesty and transparency was to me. I explained how it was hard for me to trust builders and how I was taking a huge risk. Murray was understanding, honest and very helpful through every step of the process. He was patient, highly responsive and always willing to listen to my concerns. I always appreciated his willingness to go the extra mile to reassure me, explain things and attend to any concerns that arose. My concerns were valued and as a customer, I felt he genuinely cared and wanted to do the best he could to deliver what was promised. Murray always showed depth of knowledge and a high level of professionalism and expertise.

The construction process itself was smooth, with regular inspections scheduled for me to inspect different stages of the work. During these, it was evident that high quality work was being produced, which was reassuring and a relief! Murray’s attention to detail, motivation to do things right and pride in producing his best work has made this a wonderful experience for me. The level of care Murray and his team took to build my house is evident in the end product and reflected in the minimal defects it’s had 5 months after handover. I’m very grateful for the excellent job Murray and the team have done building my house and I thank them all for making this process worthwhile!

Post-construction process:

I would like to acknowledge Gordon, from the warranty team, and express my gratitude for having a smooth post-construction warranty process. Gordon was very helpful, attentive and thorough from the beginning. He took the time to see the defects I had identified, listened to my queries and helped me, even providing advice during our conversations on other things about the house. He was very efficient in sending tradies out to rectify the minor defects found and always followed up the work that was completed to check it had all been done to a high standard. He has shown genuine care, professionalism and made this process a very positive experience.

I specifically want to highlight the warranty process post my build. I had been dealing with Phil Lysewycz in the ACT and want to commend him on his professionalism and patience in dealing with the outstanding jobs. It is not an easy job getting suppliers to come in and complete the work, I felt that I was always kept in the loop and all outstanding works was completed in a timeframe that exceeded my expectations. Show details ·  1

Clare Blackstone at HomeWorld Thornton was our lovely sales consultant, she let the homes sell themselves and we never felt pushed into the purchase. We visited the display home so often, Clare was quickly become a friend to our family. In the pre-construction phase Carla Davies looked after us. She had a wealth of knowledge about the process and… Read more ·  1

her communication was excellent, if I missed a call, there was a voice message and an email that quickly followed. The timelines she gave us were accurate and often ahead of time. Thankyou Clare and Carla!

I can’t thank our Construction Manager Ariel Porto enough for managing the construction of our new home. Throughout the entire process, he was consistently professional, detail-oriented, and extremely reliable. He was always accessible, approachable, and incredibly helpful when we had questions. During construction, he personally ensured that all… Read more ·  1

trades completed their work to the highest standard. He never settled for anything less than perfection. We cannot thank him enough for managing the construction of our new home, and we feel truly blessed to have been partnered with him.

Stephen and Shannon McGrath Long Jetty NSW

Review of Rawson Homes – Extremely Disappointing Experience I purchased a home from Rawson Homes back in August, and the experience so far has been nothing short of terrible. • Contract Issues: Multiple errors were made in the contract, which took significant time to amend. This created unnecessary stress and confusion right from the start. •… Read more

Settlement Pressure: I was pressured with unrealistic settlement dates of 14 and 21 days, forcing me to scramble with my broker to organise finance in an unreasonably short timeframe. • Title Plan Failures: Rawson Homes failed to submit title plans successfully. The first submission was rejected and required amendments, and now we have passed the sunset date without resolution. • Poor Communication: Despite repeatedly contacting my solicitor, I only received one-sentence responses with no meaningful updates or clarification on when the unit title will be registered. Instead, I was informed of an extension all the way to March 2026. • Financial Impact: I’ve had to extend my loan, yet I am still no closer to settling or moving into the property. No clear timeline or concise information has been provided. • Unprofessional Conduct: Their solicitors have been unprofessional, and dealing with their agents has been an exercise in frustration, with no forward motion or genuine effort to resolve issues.

Overall, this process has been stressful, costly, and deeply disappointing. I would strongly caution anyone considering Rawson Homes to be aware of the lack of professionalism, poor communication, and the significant delays that can arise.

Over 48 hours and no response from Rawson.

Dreadful experience with Rawson Homes- please read my full review under “new home build “ highlighting issues I had with Rawson Homes to date- my suggestion is to look elsewhere for budget friendly well known spec home builders Show details

Absolute disaster of pre-construction experience. The sales team was good with quote. Signed the tender on October of 2024 with no end of pre-construction through no fault of my own. Rawson sent me with a wrong site cut plan and it took closer to a month to fix it, then hits the Christmas break which pushes back even more. Communicating process… Read more

with the pre-construction team is very slow almost nonexistent. I terminated my contract with McDonald Jones thinking Rawson would be much better which cost me around 10K. However, my experience is turning out to be a nightmare. I will be lucky if they get on the site in next couple of months. I have seen an entire double story house being built by them in that time frame.

Rawson was great to work with. Very professional, efficient and great quality work. They explained every step of the process exceptionally well, with a special shoutout to Gordon, the Warranty Manager from the Warranty Team. Super approachable and he took exceptional care explaining everything for us and made the process very easy. Show details ·  1

Working with Phil from the Warranty team has been great. He was attentive, thorough, extremely professional and friendly. He helped us identify realistic solutions to some small challenges we had and has given us loads of helpful advice for the future. Thanks Phil! Show details ·  1

I’m quite happy with the quality of my new home in Caddens NSW, from Rawson Homes, especially I would like to share my experience for settlement with the support and help I received from Brad Bull, the Building Site Manager in Caddens. First of all, Brad supervised the construction carefully in details and time frame. When I received the house,… Read more ·  1

the quality was a satisfactory! Everything felt well finished and up to a high standard of workmanship.

As a homeowner without professional building knowledge, I had many questions both before and after handover. I emailed Brad quite often in the period of time: close to the settlement and even a few weeks after settlement, and he was always patient, explained the things clearly, and willing to help if he can.

What I appreciated most was I can feel that Brad didn’t simply see his job as building houses, but he genuinely understood the excitement, concerns and stresses that come with building and receiving a new home and moving in. He always tried to make things easier from the owner’s perspective, and that made the whole handover and move-in experience much smoother.

Thank you, Brad, for your professionalism and patience. I really appreciate the jobs you did to build my new house and helped make this experience a positive one.

Big thank you for the sales consultant Catherine Robertson at Oran Park office. She is really professional, knowledgeable, helpful and approachable and easy to deal with. Still we are in initial stages of the build and looking forward for a smooth journey with Rawson Homes. Show details ·  3

Overall, building with Rawson Homes was a fantastic experience. Clare was absolute perfection from the start, taking the time to explain every single detail clearly during initial design selection and quoting phase. Once construction began, Jesse (our site supervisor) was exceptional. He kept us consistently updated on the progress and was… Read more ·  1

always easy to reach whenever we had questions.

Before handover, we hired a private building inspector, and he confirmed that the construction quality was very high—something we could easily see for ourselves as well. A huge thank you to Jesse and the rest of the team!

Based on our experience with Clare, Jesse, and the crew, we would happily recommend Rawson Homes to anyone looking to build their home.

I always thought preconstruction experience should have been more pleasant. We had absolute pleasure working with Chris Brown as the site manager who was always very responsive to communication and pragmatic in due consideration with customer satisfaction. He made our journey much smoother. Throughout the warranty period activities, Phil Lysewycz… Read more ·  1

has been a very proactive professional attending immediate rectification work for any safety related issues. He has had a genuine appreciation of our complaints and made the best resources available. He did not compromise the quality of work for cost. Obviously he was acting for the best interest of Rawson Homes, once we justify our complaints, he fairly assessed them and approved prompt actions. We congratulate hiring JEL building Service NSW for warranty repairs who are professional in their work. In short, we thank Rawson homes for constructing a beautiful house for us. Ajith and Priyanka

I had very good experience of building with Rawsons. The construction manager was keeping me updated with the building progress once two weeks. Construction quality is satisfactory. PCI and handover were very smooth Show details ·  1

I had a great experience working with the Mary-Anne throughout the pre-construction process. She was professional, knowledgeable, and very responsive to all my questions. She explained everything clearly, kept me updated at every stage, and made the whole process much easier and less stressful. I really appreciate her honesty, patience, and… Read more ·  1

transparency. Thank you Mary-Anne. But we had negative experience with salesperson at Googong as He never explained us about pre-construction period and process, he was just focused on signing the deal. but I was happy with Sydney office (Mary-Anne) everything was done on timely manner with accuracy and transparency. I hope we will have same positive experience with our site supervisor for build.

I was contacted today by an efficient, well-mannered and professional staff member at Rawson Homes (Rhodes office); it was a follow-up call from a Web request for information that I made rather late yesterday. Meleigh Ellis answered not only every question that I threw her way, but suggested that I consider options of which I was not even aware… Read more ·  1

prior to her call. I have now received a great deal of data files from RH which will make the decision process far more efficient and, I suspect, more successful as a consequence. 5 STARS for customer service like that!!!

Bruce Grimes Managing Director Leura Toys Pty Ltd

I had a great experience working with the Mary-Anne throughout the pre-construction process. She was professional, knowledgeable, and very responsive to all my questions. She explained everything clearly, kept me updated at every stage, and made the whole process much easier and less stressful. I really appreciate her honesty, patience, and attention to detail. Thank you Mary-Anne and wishing you all the best. Show details ·  1

We have just completed the pre-construction stage of our Rawson Homes project and would particularly like to acknowledge our Senior Preconstruction Administrator, Carla Davies. It has been a lengthy and at times complex approval process, but Carla has always been approachable, responsive and willing to follow up issues on our behalf. Carla has… Read more ·  1

helped turn what could have been a very difficult process into a productive and positive experience.

We particularly appreciated her communication, practical approach and willingness to work through issues with us to get the project through to construction.

Thank you Carla for all your help along the way.

I have had a great experience working with Danae throughout the entire pre-construction process. From the beginning, Danae has been professional, patient and highly responsive. She always took the time to answer my questions thoroughly, kept me informed throughout every stage, and helped coordinate the many variations, finance requirements and… Read more ·  1

documentation involved in my project.

Her communication was always clear and timely, and she was willing to accommodate my preference for email communication, which made the whole process much easier while I was working.

Thanks to Danae’s support and attention to detail, everything progressed smoothly from planning through to the construction phase. I truly appreciate her dedication, professionalism and excellent customer service.

I would highly recommend Danae to anyone building with Rawson Homes. Thank you for making what could have been a stressful process much easier.

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We had a great experience during the construction of our new home, the Chiefly 40 in Bingara Gorge. The project was supervised by Rawson's Will Gray, who gave the much-needed comfort and assurance after a somewhat protracted pre-construction approval process. Show details ·  1

Our warranty manager at Rawson, Gordon Moustafa, was so helpful and thorough with going through all items that needed fixing once construction was finished. There weren’t any major issues but everything was fixed promptly and he took time to explain everything in detail as well as provide advice for ongoing care to minimise issues in the future.… Read more ·  1

He also made sure to follow up with us on items to make sure they were actioned rather than wait for us to contact him. He was a pleasure to work with and made what could have been a very stressful experience, very easy.

Danae has been fantastic to deal with throughout the pre-construction stage of my build with Rawson Homes. She has been responsive, professional and easy to communicate with, always helping to clarify the process and keep things on track. I have really appreciated her support and the care she has taken in managing this stage of the build. Would recommend Rawson based on my experience with Danae and looking forward to moving to construction! Show details ·  1

We’ve recently moved into our beautiful new home and are absolutely thrilled with the entire experience from start to finish. Throughout the whole build process, everything ran smoothly and we couldn’t be happier with the quality, communication, and overall result. Our site supervisor, Will, was fantastic every step of the way, always… Read more ·  1

professional, supportive, approachable, and willing to help with anything we needed.

He made the entire process stress-free and enjoyable, and we’re incredibly grateful for all of his hard work and dedication in helping bring our new home to life.

Our Warranty Manager Gordon has been so easy to deal with in our post build. There were a few issues for minor repair and he has followed them up with excellent attention to detail and very clear and frequent communication. Show details ·  1

Customer Care, Rawson Homes Working with Mary-Anne has been an absolute pleasure. She has been incredibly supportive, responsive, and genuinely caring throughout our journey with Rawson Homes. Every update has been clear and timely, and she always makes sure we feel looked after and confident in the process. Her professionalism combined with her… Read more ·  1

friendly approach really sets her apart. Nothing ever feels like too much trouble, and she consistently goes above and beyond to help. We’re very grateful for her assistance.

Fantastic build process from start to finish. From salesman to admin to trades a pleasure to work with. Big shout out to the site supervisor for an amazing result going above and beyond and delivering an exceptional result. Very happy customer! Show details ·  1