Reviewer Photos & Videos
- NSW, Thornton (HomeWorld)
I can say that we had no issues with our Sales Rep we got a long with her very well and she was so helpful and new what we were looking for in our new home. It took a little longer than we expected but it was explained to us that the surveyor did not survey the full block of land so they had to go back and do it again.
- ACT, Googong
Lost money based on unrealistic price estimate
Paid money for a tender, based on a price estimate received from their rep at Googong display, based on our custom design. Tender price was 34% more than the original price estimate. We parted with our money thinking this is a viable option for us, but turned out to be huge disappointment. Not happy.
- ACT, Denman Prospect
terrible communication, fail commitment from Sales Rep
We are very disappointed with the attitude of the sales rep and the failed commitment made last year when we signed the quote and made a deposit on time to hold the retail listed price as it was. We had been waiting for 5 months to have the first look at the tender and were very disappointed to know the total cost is much higher than the quote and the sales rep's conclusion that it is our fault. We were patient when the sales rep kept saying she couldn't speed up or control the process.
How can the cost increase be our fault? Is it our fault f...
The reviewer stated that an incentive was offered for this review
- Rawson Homes
Do not believe them
I have been asked politely to give more star - i wouldn’t say the building was bad but is not best- very basic - never go for land and house package with this company.
They would not care for their mistake and do not answer phone call and asked to pay to rectify their mistake.
Think twice b4 signing.
Very disappointed ..
- NSW, Kellyville (HomeWorld)
Absolutely outstanding from beginning to end… and post end
We love every part of our Rawson home and if we could give their service a rating higher than 5 we would. From design, to internal and external selections, to construction and especially post build maintenance (thank you Fred especially!!!) we are very happy customers. Going on 2 years since we moved in, we remain delighted customers and continue to be impressed by the post build service.
- NSW, Leppington (HomeWorld)
Just finished our pre-construction phase and starting our building in the coming week. The girls at Rawson have been amazing to deal with especially considering I did have a billion variations throught. Gina my pre-construction administrator has just been the absolute best!! So if your lucky enough to get her, know your in great hands!!! She is so prompt with her replies and always super helpful. I feel like we got very lucky having her and picking Rawson after you hear so many horry stories about other builders. Hoping our construction phase is just as wonderful as pre-construction.
- NSW, Rhodes
After finish service spoiling a great experience and build
Over 18 months ago I wrote a glowing post about the service and build we had with Rawson Homes.
I was finally able to complete landscaping back in October 2021 and contacted the certifier to come in and finalise the occupation certificate. They then reported to me that there were at least 5 reports outstanding from Rawson and the OC could not be assessed until these were attended to.
I contacted Rawson back in October waited over a month and got no joy. Re-contacted and finally had someone assure me that they were on to it - this was now Ja...nuary. The last correspondence I has was 19 January - 7 days ago I asked for an update and still no response. I am hopeful that this review actually makes it to someone who cares about the finalisation of our home project or at the very least someone who cares about Rawson's reputation. I feel I have been left with no choice here. It is so sad because everything we experienced until this point had been wonderful.
Rawson Homes New Build Central Coast
Site Supervisor Ariel was approachable and professional. He addressed our requests in a timely manner and kept us informed when there were delays due to COVID, supply problems and contractors. The pre-construction team were very helpful steering us through the many choices in individualising the house and readily available to answer queries. However the build took longer than we expected and some aspects in the overall Rawson process need improvement - for example flooring and tiling options.
AMAZING customer service
We were originally turned away by RH rep who told us they could not work with our block in Ginninderry but we really liked the Corrima so we decided to give RH one more try. This time we found Pete, (ACT Regional Sales Manager). He was an absolute godsend. He took a look at our block, followed up and made enquiries with the developer so we could get the plans approved. He went above and beyond. He gave us EXCEPTIONAL customer service. Met with us on several occasions to go through our building plans with us, answered all our questions, chased u...p anything he wasn’t sure about and got back to us. Would let us know anytime there was a promotion going so we could make use of it. Because of the background work he did, our plans were approved without any issues in a timely manner. Our pre-construction process was absolutely seamless because of Pete. He is the sole reason we signed up with RH. We cannot thank him enough. The selection process with Fran and Claire was great as well. They gave us fantastic customer service and were both very prompt in addressing any inquiries/concerns. All our interactions with RH staff have been outstanding. We have now started the build process and so far, our experience has been good. Our site manager (Robert) emails us weekly with updates and so far everything he says will be happening has been done. We hope things continue this way. We will do a mid-construction review in a couple of months. We have read a lot of negative reviews about RH and was starting to get nervous but we know sometimes people document their bad experiences but not the good so we want to document ours for others to know.
Site Manager Brad Tuckerman
Brad came onto the project midway through the build. He was incredibly flexible in meeting us to view the property or having other trades come in towards the end of the build. His attention to detail and commitment to getting us the best finishes to the house possible were greatly appreciated. Brad was extremely helpful and the build went smoothly in no small part to his coordination.
- NSW, Warnervale (HomeWorld)
Very satisfied with the site manager Ariel.
Satisfied 100%with the site management by Mr Ariel...
With Rawsom Homes costume Services, very disappointed..
Never felt any help from head office ...Bad experience , lots of stress, so slow in construction.. Time frame was only in contracts..
I probably never recommend this builders .
The house it self OK..
Score from 1 to 10
10 for the site manager..
5 for Rawsom costume service.
- NSW, Willowdale
Excellent Build Quality and Service
Our site supervisor Chris was excellent. He always answered our calls and solved any issues we had in a timely manner. The whole experience through Rawson Homes was excellent. Everyone we dealt with throughout the process were easy to talk to, they were very punctual with their responses via email.
- NSW, Rhodes
Professional and trustworthy.
Rebuilding a house is such an exciting but daunting project for us. If we haven't met Nicole, Chloe and Gerry, we would be totally lost and might gave up the plan already.
These 3 ladies are not only professional, but also very thorough on every details. There are so many things we need to cover with the house design, and without their patience, honest opinion, and hard works, we will be missing out a lot of important details.
We're currently at the DA submission stage, will update the review as we go. But I just can't say enough thanks for what this team has done so far.
- NSW, Rhodes
You make our Dream come true
Rawson homes is very good and all staffs are very helpful, professional, and very friendly specially Laurey and Vanessa. Vanessa help us on internal colour and design,highly appreciate your help and your hard work and Laurey helps us in every steps of our home design, construction and all the procedures to bring our dreams home come true, we are very thankful for your help and your dedication towards us and your hardwork Highly professional and highly recommended for everyone.
Building a home during a pandemic is never an easy task for an SS, not to also mention picking up a build half way through the construction phase, however Andy remained cool, calm and collected.
He was always available via phone/email/text with daily updates of the homes progress and what to expect next.
We have now been in the home for almost a week and loving it !
Thanks for everything Andy !!
Kempsey 30 - Sutherland Shire
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