Rawson Homes

Overall, building with Rawson Homes was a fantastic experience. Clare was absolute perfection from the start, taking the time to explain every single detail clearly during initial design selection and quoting phase. Once construction began, Jesse (our site supervisor) was exceptional. He kept us consistently updated on the progress and was… Read more ·  1

always easy to reach whenever we had questions.

Before handover, we hired a private building inspector, and he confirmed that the construction quality was very high—something we could easily see for ourselves as well. A huge thank you to Jesse and the rest of the team!

Based on our experience with Clare, Jesse, and the crew, we would happily recommend Rawson Homes to anyone looking to build their home.

I always thought preconstruction experience should have been more pleasant. We had absolute pleasure working with Chris Brown as the site manager who was always very responsive to communication and pragmatic in due consideration with customer satisfaction. He made our journey much smoother. Throughout the warranty period activities, Phil Lysewycz… Read more ·  1

has been a very proactive professional attending immediate rectification work for any safety related issues. He has had a genuine appreciation of our complaints and made the best resources available. He did not compromise the quality of work for cost. Obviously he was acting for the best interest of Rawson Homes, once we justify our complaints, he fairly assessed them and approved prompt actions. We congratulate hiring JEL building Service NSW for warranty repairs who are professional in their work. In short, we thank Rawson homes for constructing a beautiful house for us. Ajith and Priyanka

I had very good experience of building with Rawsons. The construction manager was keeping me updated with the building progress once two weeks. Construction quality is satisfactory. PCI and handover were very smooth Show details ·  1

★★★★★ Excellent support throughout a very detailed Colours journey We recently completed the Colours stage of our Rawson Homes build, and I wanted to specifically recognise Zahra Davids for the support she provided throughout the process. Our project has been quite detailed, with a significant number of selections, variations and finer design… Read more ·  1

details to work through over an extended period. Zahra was consistently patient, responsive and willing to investigate questions or discrepancies rather than simply rushing things through.

What we appreciated most was her willingness to keep working through the details with us until we were comfortable that the documentation accurately reflected what we had selected. Even towards the very end of the process, when we identified items requiring correction, Zahra responded quickly, amended the documentation and ensured everything was properly resolved before final sign-off.

Building a home involves a huge number of decisions, and having someone who communicates well and genuinely helps navigate that process makes a significant difference.

Thank you Zahra for all your assistance in getting us to Colours Complete. We really appreciate the effort and professionalism you brought to our project and are now looking forward to seeing everything come together during construction.

I dreamt of creating a big, beautiful, comfortable family home, and that is exactly what Rawson has built. From the start of the planning process, Rawson made us feel that we were part of a team trying to design the best home that would suit us and our needs. As we had made extensive changes to the design, there was a lot of work in… Read more ·  1

preconstruction to make sure the that every single detail was perfect.

When we moved into the construction phase of the of the house, it really took off. Mark was our site supervisor, and he was as passionate about building the house as we were. We always knew exactly what was going on, what the plan was next week, and what the overall plan was for the next month. Mark was always trying to get the best work from all the trades, and he made sure the house was perfect. His attention to detail was incredible and really appreciated.

I had been warned that building a house would be incredibly stressful. We actually found it exciting and fun.

But, best of all, the results speak for themselves. -The finished result was that I have an immaculate home, exactly as planned. - The build was completed months ahead of schedule. - And exactly within budget.

Thank you Rawson.

Construction Process: I had a one storey house built with Rawson Homes in the Leppington area last year and my experience was exceptional! I’m very grateful that the process was trouble-free, they were very transparent along the way, and the end product has been excellent. For context, my parents had a terrible building experience with a smaller… Read more ·  1

building company 5 years ago. Because of this, I was extremely apprehensive about building myself. However, after doing some extensive research and reading about how reputable Rawson Homes is, I decided to take the plunge and give them a go.

I was assigned Murray as my site manager, and I genuinely could not have asked for a better supervisor. From the beginning, I was a painful client, making it clear how important communication, honesty and transparency was to me. I explained how it was hard for me to trust builders and how I was taking a huge risk. Murray was understanding, honest and very helpful through every step of the process. He was patient, highly responsive and always willing to listen to my concerns. I always appreciated his willingness to go the extra mile to reassure me, explain things and attend to any concerns that arose. My concerns were valued and as a customer, I felt he genuinely cared and wanted to do the best he could to deliver what was promised. Murray always showed depth of knowledge and a high level of professionalism and expertise.

The construction process itself was smooth, with regular inspections scheduled for me to inspect different stages of the work. During these, it was evident that high quality work was being produced, which was reassuring and a relief! Murray’s attention to detail, motivation to do things right and pride in producing his best work has made this a wonderful experience for me. The level of care Murray and his team took to build my house is evident in the end product and reflected in the minimal defects it’s had 5 months after handover. I’m very grateful for the excellent job Murray and the team have done building my house and I thank them all for making this process worthwhile!

Post-construction process:

I would like to acknowledge Gordon, from the warranty team, and express my gratitude for having a smooth post-construction warranty process. Gordon was very helpful, attentive and thorough from the beginning. He took the time to see the defects I had identified, listened to my queries and helped me, even providing advice during our conversations on other things about the house. He was very efficient in sending tradies out to rectify the minor defects found and always followed up the work that was completed to check it had all been done to a high standard. He has shown genuine care, professionalism and made this process a very positive experience.

I had a great experience working with the Mary-Anne throughout the pre-construction process. She was professional, knowledgeable, and very responsive to all my questions. She explained everything clearly, kept me updated at every stage, and made the whole process much easier and less stressful. I really appreciate her honesty, patience, and… Read more ·  1

transparency. Thank you Mary-Anne. But we had negative experience with salesperson at Googong as He never explained us about pre-construction period and process, he was just focused on signing the deal. but I was happy with Sydney office (Mary-Anne) everything was done on timely manner with accuracy and transparency. I hope we will have same positive experience with our site supervisor for build.

I was contacted today by an efficient, well-mannered and professional staff member at Rawson Homes (Rhodes office); it was a follow-up call from a Web request for information that I made rather late yesterday. Meleigh Ellis answered not only every question that I threw her way, but suggested that I consider options of which I was not even aware… Read more ·  1

prior to her call. I have now received a great deal of data files from RH which will make the decision process far more efficient and, I suspect, more successful as a consequence. 5 STARS for customer service like that!!!

Bruce Grimes Managing Director Leura Toys Pty Ltd

I had a great experience working with the Mary-Anne throughout the pre-construction process. She was professional, knowledgeable, and very responsive to all my questions. She explained everything clearly, kept me updated at every stage, and made the whole process much easier and less stressful. I really appreciate her honesty, patience, and attention to detail. Thank you Mary-Anne and wishing you all the best. Show details ·  1

Review of Rawson Homes – Extremely Disappointing Experience I purchased a home from Rawson Homes back in August, and the experience so far has been nothing short of terrible. • Contract Issues: Multiple errors were made in the contract, which took significant time to amend. This created unnecessary stress and confusion right from the start. •… Read more

Settlement Pressure: I was pressured with unrealistic settlement dates of 14 and 21 days, forcing me to scramble with my broker to organise finance in an unreasonably short timeframe. • Title Plan Failures: Rawson Homes failed to submit title plans successfully. The first submission was rejected and required amendments, and now we have passed the sunset date without resolution. • Poor Communication: Despite repeatedly contacting my solicitor, I only received one-sentence responses with no meaningful updates or clarification on when the unit title will be registered. Instead, I was informed of an extension all the way to March 2026. • Financial Impact: I’ve had to extend my loan, yet I am still no closer to settling or moving into the property. No clear timeline or concise information has been provided. • Unprofessional Conduct: Their solicitors have been unprofessional, and dealing with their agents has been an exercise in frustration, with no forward motion or genuine effort to resolve issues.

Overall, this process has been stressful, costly, and deeply disappointing. I would strongly caution anyone considering Rawson Homes to be aware of the lack of professionalism, poor communication, and the significant delays that can arise.

Over 48 hours and no response from Rawson.

Dreadful experience with Rawson Homes- please read my full review under “new home build “ highlighting issues I had with Rawson Homes to date- my suggestion is to look elsewhere for budget friendly well known spec home builders Show details

Absolute disaster of pre-construction experience. The sales team was good with quote. Signed the tender on October of 2024 with no end of pre-construction through no fault of my own. Rawson sent me with a wrong site cut plan and it took closer to a month to fix it, then hits the Christmas break which pushes back even more. Communicating process… Read more

with the pre-construction team is very slow almost nonexistent. I terminated my contract with McDonald Jones thinking Rawson would be much better which cost me around 10K. However, my experience is turning out to be a nightmare. I will be lucky if they get on the site in next couple of months. I have seen an entire double story house being built by them in that time frame.

We have just completed the pre-construction stage of our Rawson Homes project and would particularly like to acknowledge our Senior Preconstruction Administrator, Carla Davies. It has been a lengthy and at times complex approval process, but Carla has always been approachable, responsive and willing to follow up issues on our behalf. Carla has… Read more ·  1

helped turn what could have been a very difficult process into a productive and positive experience.

We particularly appreciated her communication, practical approach and willingness to work through issues with us to get the project through to construction.

Thank you Carla for all your help along the way.

I have had a great experience working with Danae throughout the entire pre-construction process. From the beginning, Danae has been professional, patient and highly responsive. She always took the time to answer my questions thoroughly, kept me informed throughout every stage, and helped coordinate the many variations, finance requirements and… Read more ·  1

documentation involved in my project.

Her communication was always clear and timely, and she was willing to accommodate my preference for email communication, which made the whole process much easier while I was working.

Thanks to Danae’s support and attention to detail, everything progressed smoothly from planning through to the construction phase. I truly appreciate her dedication, professionalism and excellent customer service.

I would highly recommend Danae to anyone building with Rawson Homes. Thank you for making what could have been a stressful process much easier.

⭐⭐⭐⭐⭐

We had a great experience during the construction of our new home, the Chiefly 40 in Bingara Gorge. The project was supervised by Rawson's Will Gray, who gave the much-needed comfort and assurance after a somewhat protracted pre-construction approval process. Show details ·  1

Our warranty manager at Rawson, Gordon Moustafa, was so helpful and thorough with going through all items that needed fixing once construction was finished. There weren’t any major issues but everything was fixed promptly and he took time to explain everything in detail as well as provide advice for ongoing care to minimise issues in the future.… Read more ·  1

He also made sure to follow up with us on items to make sure they were actioned rather than wait for us to contact him. He was a pleasure to work with and made what could have been a very stressful experience, very easy.

Danae has been fantastic to deal with throughout the pre-construction stage of my build with Rawson Homes. She has been responsive, professional and easy to communicate with, always helping to clarify the process and keep things on track. I have really appreciated her support and the care she has taken in managing this stage of the build. Would recommend Rawson based on my experience with Danae and looking forward to moving to construction! Show details ·  1

We’ve recently moved into our beautiful new home and are absolutely thrilled with the entire experience from start to finish. Throughout the whole build process, everything ran smoothly and we couldn’t be happier with the quality, communication, and overall result. Our site supervisor, Will, was fantastic every step of the way, always… Read more ·  1

professional, supportive, approachable, and willing to help with anything we needed.

He made the entire process stress-free and enjoyable, and we’re incredibly grateful for all of his hard work and dedication in helping bring our new home to life.

Our Warranty Manager Gordon has been so easy to deal with in our post build. There were a few issues for minor repair and he has followed them up with excellent attention to detail and very clear and frequent communication. Show details ·  1

Customer Care, Rawson Homes Working with Mary-Anne has been an absolute pleasure. She has been incredibly supportive, responsive, and genuinely caring throughout our journey with Rawson Homes. Every update has been clear and timely, and she always makes sure we feel looked after and confident in the process. Her professionalism combined with her… Read more ·  1

friendly approach really sets her apart. Nothing ever feels like too much trouble, and she consistently goes above and beyond to help. We’re very grateful for her assistance.

Fantastic build process from start to finish. From salesman to admin to trades a pleasure to work with. Big shout out to the site supervisor for an amazing result going above and beyond and delivering an exceptional result. Very happy customer! Show details ·  1

Rawson has been very good throughout the build process. Everything was very transparent and a few issues that we had were addressed in a very professional manner. Post handover support and rectification of minor issues was completed to a very high standard. Our site supervisor was amazing throughout every step of the process. Special mention to Mary-Anne, Graham and Gordon for their exceptional service. Show details ·  1

Our Rawson Homes experience was very good. The whole process was smooth with great communication. Our site manager Ariel handled our build with experience and professionalism. Overall our experience building with Rawson was very positive. Show details ·  1

5 stars to our warranty manager Gordon! We’ve been in our new build 18mths and experienced some issues with the polish on our staircase. He investigated our concerns promptly and followed up every step of the way, even nudging the contractor for repairs. He’s knowledgeable, thorough and and a pleasure to deal with! Show details ·  1

I am very pleased with the Level of Service provided to me by Gordon the Warranty Manager at Rawson Homes. He came out for a site inspection of my home to assess a fixed panel window. He said the Window Seal was defective & needed to be replaced. Gordon also provided advice on having Maintenance work done on the Ducted Air Conditioning to ensure… Read more ·  1

it operates properly.

At the start of the following week I received a text message from Stegbar to say the fault has been logged & the job booked in for a service call. Stegbar have since completed the works & all good!!

Gordon has since followed up with a courtesy call to check the details.

The Warranty Team are an Excellent Team to deal with.!! Happy to recommend Rawson Homes to any one looking to build. Rawson Homes build a good quality home. Cheers Robert

It took us a little longer to get through the pre-construction stage, much like many others. We understand that the more detailed and planning is upfront, the smoother the process will be later on. However, we are very grateful for how the construction stage progressed. It moved faster than we had expected. Our site manager, Chris, was excellent… Read more ·  1

at coordinating trades at each stage. He always did his best to say yes to any small adjustments we requested during construction. Even our neighbours commented positively on Chris, as they could see him consistently on-site, coordinating work and ensuring everything ran smoothly before the house was completed. We built a two-storey home and are very happy with the final outcome! We had heard mixed reviews about other project builders in the ACT from friends, which made us feel even more confident in our choice of Rawson. Rawson has been around for over 45 years, which can show they are reliable with great leaders and staffs around to make the dream home into reality.

I would just like to express my gratitude towards Mary-Anne, who we have had a very pleasant experience with during the Pre-Construction Stage of the project. Mary-Anne has been very professional and attentive throughout pre-construction, making sure we felt supported through the complex landscape of the approval process, and consistently… Read more ·  1

addressing any concerns we had (even perhaps some unusual or difficult enquiries). She would regularly call to provide us with updates, and would always endeavour to reply to our emails at her first availability. Towards the end of last year, it was not unusual to see emails from Mary-Anne late into the evening - a mark of her work ethic but also a kind compassion in wanting to help us start our build on time. You have an amazing customer care consultant in Mary-Anne and we are happy to have shared this part of our journey with her!

I would like to leave a review about the PRECONSTRUCTION PROCESS with Rawson Homes, in particular about MARY-ANNE BROWN from Customer Care. Mary-Anne was always polite, friendly and very supportive. I was having major issues with my bank giving a loan approval, but Mary-Anne was patient and helped a lot with dealing with my bank's ongoing… Read more ·  1

demands. I felt confident working with Mary-Anne, knowing that she was on my side, and would try her hardest to help me through this difficult time. I hope my further interactions with Rawson Homes are as good as what I had with Mary-Anne. (I will be posting further reviews, for good or bad, as the construction with Rawson Homes continues) Thank you, Mary-Anne.