Rawson Homes

Rawson has been very good Throughout the build process. Everything was very transparent and a few issues that we had were addressed in a very professional manner. Post handover support and rectification of minor issues was completed to a very high standard. Our site supervisor was amazing throughout every step of the process. Show details

Our Rawson Homes experience was very good. The whole process was smooth with great communication. Our site manager Ariel handled our build with experience and professionalism. Overall our experience building with Rawson was very positive. Show details

My son recently purchased a house built by Rawson Home Group, build date 2023. Rawson Homes engage dodgy contractors and will find every excuse not to come back to fix their defective works. If Rawson homes allows a structure to be built over 150mm out of plumb that will show their level of quality control in their builds. There are better… Read more

builders out there like Domain Homes. Stay away from these builders as they don’t back their product or build quality. They have allowed their fencing contractors to install a boundary fence to build a fence more than 150mm out of plumb. This fence is in danger of collapse and is considered a structural element as it forms part of a balustrade to prevent access to an open OSD tank next door. Rawson homes are doing everything possible to avoid coming out to fix this leaning fence that is will collapse as time goes by. I have been dealing with their so called warranty team led by [Name Removed] and his side kick [Name Removed]. They scramble to answer our legitimate questions and avoid being pro active to fix their dodgy building issues.

It took us a little longer to get through the pre-construction stage, much like many others. We understand that the more detailed and planning is upfront, the smoother the process will be later on. However, we are very grateful for how the construction stage progressed. It moved faster than we had expected. Our site manager, Chris, was excellent… Read more ·  1

at coordinating trades at each stage. He always did his best to say yes to any small adjustments we requested during construction. Even our neighbours commented positively on Chris, as they could see him consistently on-site, coordinating work and ensuring everything ran smoothly before the house was completed. We built a two-storey home and are very happy with the final outcome! We had heard mixed reviews about other project builders in the ACT from friends, which made us feel even more confident in our choice of Rawson. Rawson has been around for over 45 years, which can show they are reliable with great leaders and staffs around to make the dream home into reality.

**Review of Rawson Homes – Leppington Office** We began our journey with Rawson Homes in November 2024 by visiting the Leppington display homes. The quality and design of the displays were impressive and ultimately inspired our selection of the Remi22 design. Our initial experience with the sales process, however, presented a significant area… Read more ·  1

for improvement. Following our visit, engaging with the sales team to obtain a formal quote proved challenging. We encountered a consistent attitude that felt dismissive and unaccommodating, which was disappointing after a considerable effort to visit in person. As the first point of contact, a positive and professional sales experience is crucial for client confidence, and we found this stage difficult to navigate.

Fortunately, our experience improved markedly once we progressed. The initial soil analysis and subsequent drafting of plans were handled efficiently, providing a realistic and updated price based on their findings. Our case was then transferred to the wider Rawson office, where we were assigned to Mary-Anne. Her service was exceptional. She provided thorough explanations, listened attentively to our needs, and restored our confidence in the process. We are very grateful for her outstanding support.

We signed the contract in March 2025 and were extremely pleased to secure a $50,000 discount. Even after incorporating approximately $50,000 in upgrades, Rawson’s overall pricing remained highly competitive and unmatched by other builders we consulted.

After signing, Mary-Anne clearly outlined the construction timeline and process. A key piece of advice for future clients is that **patience during the pre-construction planning phase is essential**. While the preparatory work took time, it ultimately paid dividends by ensuring a smoother construction period. We also recommend carefully considering all upgrade choices before council approval, as changes afterward are difficult to implement.

Construction commenced with the slab poured in late July 2025, and we are now in the final stages. Overall, our experience has been very positive. What distinguishes Rawson Homes is their established office structure and the accountability of their staff. Once past the initial sales stage, the team demonstrated strong responsibility and professionalism in their respective roles, leading to a well-executed build.

Review of Rawson Homes – Extremely Disappointing Experience I purchased a home from Rawson Homes back in August, and the experience so far has been nothing short of terrible. • Contract Issues: Multiple errors were made in the contract, which took significant time to amend. This created unnecessary stress and confusion right from the start. •… Read more

Settlement Pressure: I was pressured with unrealistic settlement dates of 14 and 21 days, forcing me to scramble with my broker to organise finance in an unreasonably short timeframe. • Title Plan Failures: Rawson Homes failed to submit title plans successfully. The first submission was rejected and required amendments, and now we have passed the sunset date without resolution. • Poor Communication: Despite repeatedly contacting my solicitor, I only received one-sentence responses with no meaningful updates or clarification on when the unit title will be registered. Instead, I was informed of an extension all the way to March 2026. • Financial Impact: I’ve had to extend my loan, yet I am still no closer to settling or moving into the property. No clear timeline or concise information has been provided. • Unprofessional Conduct: Their solicitors have been unprofessional, and dealing with their agents has been an exercise in frustration, with no forward motion or genuine effort to resolve issues.

Overall, this process has been stressful, costly, and deeply disappointing. I would strongly caution anyone considering Rawson Homes to be aware of the lack of professionalism, poor communication, and the significant delays that can arise.

Over 48 hours and no response from Rawson.

5 stars to our warranty manager Gordon! We’ve been in our new build 18mths and experienced some issues with the polish on our staircase. He investigated our concerns promptly and followed up every step of the way, even nudging the contractor for repairs. He’s knowledgeable, thorough and and a pleasure to deal with! Show details ·  1

I am very pleased with the Level of Service provided to me by Gordon the Warranty Manager at Rawson Homes. He came out for a site inspection of my home to assess a fixed panel window. He said the Window Seal was defective & needed to be replaced. Gordon also provided advice on having Maintenance work done on the Ducted Air Conditioning to ensure… Read more ·  1

it operates properly.

At the start of the following week I received a text message from Stegbar to say the fault has been logged & the job booked in for a service call. Stegbar have since completed the works & all good!!

Gordon has since followed up with a courtesy call to check the details.

The Warranty Team are an Excellent Team to deal with.!! Happy to recommend Rawson Homes to any one looking to build. Rawson Homes build a good quality home. Cheers Robert

I'm writing this review to acknowledge Gordon, from the warranty team, and express my gratitude for having a smooth post-construction warranty process. Gordon was very helpful, attentive and thorough from the beginning. He took the time to see the defects I had identified, listened to my queries and helped me, even providing advice during our… Read more ·  1

conversations on other things about the house. He was very efficient in sending tradies out to rectify the minor defects found and always followed up the work that was completed to check it had all been done to a high standard. He has shown genuine care, professionalism and made this process a very positive experience.

Dreadful experience with Rawson Homes- please read my full review under “new home build “ highlighting issues I had with Rawson Homes to date- my suggestion is to look elsewhere for budget friendly well known spec home builders Show details

Absolute disaster of pre-construction experience. The sales team was good with quote. Signed the tender on October of 2024 with no end of pre-construction through no fault of my own. Rawson sent me with a wrong site cut plan and it took closer to a month to fix it, then hits the Christmas break which pushes back even more. Communicating process… Read more

with the pre-construction team is very slow almost nonexistent. I terminated my contract with McDonald Jones thinking Rawson would be much better which cost me around 10K. However, my experience is turning out to be a nightmare. I will be lucky if they get on the site in next couple of months. I have seen an entire double story house being built by them in that time frame.

Unprofessional buider – I was very excited to choose Rawson as big company but turned out extremely disappointed. The Staff are very helpful with paper work process but the builder is unprofessional. I have key now about 4 weeks but I can list at list 100 defects, it is affected my work and my alot. They promised me come back and fix before Christmas but now 18/12 now… Read more

one show up . * Crack wall in 2 bath room *use permanent marker to cover gaps in kitchen cabinets *5 cm gaps between ceiling and back door *crack tile in bathroom *10cm gaps in garage door left +right *not have silicone in the sink or shower door (water every where) * make wrong STAIRS * Brick +side not clean, give to me dirty house * they built wrong at the front, I can show in photos And many more........ I'm happy if someone come down i I show in person, it is terrible ,NOT RECOMMEN TO ANY ONE.I don't want someone have to stress like me.PLEASE DON'T CHOOSE RAWSON.... Please help me resolve the problem , i been chasing side manager for ever but never got fix.I gave them my key to access in to fix but seem like never happen.

I would just like to express my gratitude towards Mary-Anne, who we have had a very pleasant experience with during the Pre-Construction Stage of the project. Mary-Anne has been very professional and attentive throughout pre-construction, making sure we felt supported through the complex landscape of the approval process, and consistently… Read more ·  1

addressing any concerns we had (even perhaps some unusual or difficult enquiries). She would regularly call to provide us with updates, and would always endeavour to reply to our emails at her first availability. Towards the end of last year, it was not unusual to see emails from Mary-Anne late into the evening - a mark of her work ethic but also a kind compassion in wanting to help us start our build on time. You have an amazing customer care consultant in Mary-Anne and we are happy to have shared this part of our journey with her!

I would like to leave a review about the PRECONSTRUCTION PROCESS with Rawson Homes, in particular about MARY-ANNE BROWN from Customer Care. Mary-Anne was always polite, friendly and very supportive. I was having major issues with my bank giving a loan approval, but Mary-Anne was patient and helped a lot with dealing with my bank's ongoing… Read more ·  1

demands. I felt confident working with Mary-Anne, knowing that she was on my side, and would try her hardest to help me through this difficult time. I hope my further interactions with Rawson Homes are as good as what I had with Mary-Anne. (I will be posting further reviews, for good or bad, as the construction with Rawson Homes continues) Thank you, Mary-Anne.

We had a really great experience during the preconstruction stage. Mary-Anne Brown was an absolute pleasure to deal with, always friendly, responsive and kept everything running smoothly. Any questions we had were answered quickly and clearly which made the whole process so much easier for us. We really appreciate all the help and support along the way and couldn’t be happier. Show details ·  1

Gordon was amazing during the warranty process. He was helpful and communicative and continuously followed up to make sure all work was competed. He always responded to me in a timely manner. Thank you so much Gordon! Show details ·  1

Carla did a awesome job with the Preconstruction process. She helped in anyway she could and made the process easy for us. Carla was always available and responded quickly to our enquiries. Carla is a great asset to Rawson Homes. Show details ·  1

From day one, Danae at the Rhodes office made the pre‑construction stage of our new home remarkably easy. She was consistently approachable, professional, and quick to respond to every question—no matter how small or big. Her clear, proactive communication kept us informed at every step, turning what could have been a stressful process into… Read more ·  1

something simple and well‑organised.

Thanks to her guidance, we’re entering the construction phase now and feeling confident, excited, and fully prepared, because we are building with Rawson Homes.

This review is for Gordon. Who came onto our build at the end after handover for our defects. Gordon was always professional and above all punctual. He never gave a date unless he could deliver. Our experience from handover with was rawson homes was exceptional and thats thanks to Gordon. Show details ·  1

I recently completed my post-construction warranty process, and I want to express my appreciation for Gordon, the Warranty Manager. Gordon made the entire process run smoothly. He kept every promise he made and ensured all the work was completed to a high standard. His communication was excellent throughout, always keeping me updated and… Read more ·  1

responding promptly. Overall, his professionalism and service were outstanding. I’m very satisfied with the support he provided.

“I’m extremely grateful for the assistance provided by Mary-Anne. She went above and beyond to help me, offering clear information, patience, and genuine care throughout the entire process. Her excellent communication and supportive attitude made a big difference. Thank you, Mary-Anne, for your remarkable service.” Show details ·  1

Graham and Gordon and the crew were great thanks for the build Rawson homes, honest with us throughout, whatever the news was, warranty team were easy to deal with and helpful overall a great experience Show details ·  1

It is our first time to build our dream house through Rawson Homes. The Customer Service consultant Mary-Anne did a great job, she is very responsive and supportive for first time customer like us, she has also given excellent services and assistance as well as all the information needed during the Preconstruction procees and smooth handover to… Read more ·  1

the construction phase. We do hope that the construction will run smoothly with high standard of quality as we expected. Thank you, Mary-Anne.

Overall, we had a good experience building with Rawson Homes. Although the initial administration stage had some hiccups, such as changes to customer care consultants without any notice and long periods with no response, which obviously made us concerned at the beginning, once construction began we felt much more confident as everything progressed… Read more ·  1

smoothly. Joe was our Construction Manager and Gordon was our Warranty Manager.

We were happy with the build overall, except for the poor painting work. During the warranty stage, Gordon went above and beyond to fix everything. He was very responsive, followed up with us regularly, and chased the tradies to make sure each job was done properly. He attended to every issue we raised and ensured it was fully resolved. Thanks to Gordon, the final stage of the building process was stress-free, and we are very happy with the final outcome.

Gordon from the Rawson Homes warranty team was outstanding in managing our post-handover warranty items. He was professional, responsive, and always available to assist over the phone. Gordon promptly coordinated repairs for all the defects identified after we moved in. We truly appreciate his support and excellent service. Show details ·  1

Gordon, our Warranty Manager, made the entire warranty period after our home handover smooth and stress-free. He was professional, responsive, and committed to delivering high-quality results. His clear communication, attention to detail, and genuine care for customers truly set him apart. Gordon’s dedication reflects the best Rawson Homes. Show details ·  1