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Rawson Homes

Rawson Homes

NSW, ACT (See All)
4.5 from 786 reviews · View Statistics
See the Best Project Home Builders in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Rawson Homes

Reviews

  • Build Stage
  • Customer Service
    4.6 (400)
  • Site Admin
    4.6 (297)
  • Timeliness
    4.5 (325)
  • Structural Integrity
    4.7 (234)
  • Plumbing & Waterproofing
    4.6 (229)
  • Electrical & Lighting
    4.6 (235)
  • Flooring
    4.6 (233)
  • Transparency
    4.6 (337)
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Special Home

published

I can say that we had no issues with our Sales Rep we got a long with her very well and she was so helpful and new what we were looking for in our new home. It took a little longer than we expected but it was explained to us that the surveyor did not survey the full block of land so they had to go back and do it again.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
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Jojee J.
Jojee J.Forde 2914, ACT

Lost money based on unrealistic price estimate

published

Paid money for a tender, based on a price estimate received from their rep at Googong display, based on our custom design. Tender price was 34% more than the original price estimate. We parted with our money thinking this is a viable option for us, but turned out to be huge disappointment. Not happy.

Transparency
1/5
Incentivised Review No
Build StagePre-Construction
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Dzung D.
Dzung D.Downer 2602, ACT

terrible communication, fail commitment from Sales Rep

published
Customer Service
1/5
Timeliness
1/5
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The reviewer stated that an incentive was offered for this review

Sam
Sam
  • 4 reviews
  • 1 like

Do not believe them

published

I have been asked politely to give more star - i wouldn’t say the building was bad but is not best- very basic - never go for land and house package with this company.
They would not care for their mistake and do not answer phone call and asked to pay to rectify their mistake.

Think twice b4 signing.
Very disappointed ..

Customer Service
2/5
Site Admin
3/5
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Tania
Tania
  • 2 reviews

Absolutely outstanding from beginning to end… and post end

published

We love every part of our Rawson home and if we could give their service a rating higher than 5 we would. From design, to internal and external selections, to construction and especially post build maintenance (thank you Fred especially!!!) we are very happy customers. Going on 2 years since we moved in, we remain delighted customers and continue to be impressed by the post build service.

Incentivised Review No
Build StagePost-Construction
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BeeH
BeeHSydney, NSW

Been amazing!

published

Just finished our pre-construction phase and starting our building in the coming week. The girls at Rawson have been amazing to deal with especially considering I did have a billion variations throught. Gina my pre-construction administrator has just been the absolute best!! So if your lucky enough to get her, know your in great hands!!! She is so prompt with her replies and always super helpful. I feel like we got very lucky having her and picking Rawson after you hear so many horry stories about other builders. Hoping our construction phase is just as wonderful as pre-construction.

Customer Service
5/5
Timeliness
5/5
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After finish service spoiling a great experience and build

published
Customer Service
1/5
Timeliness
1/5
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SBH
SBHSydney Surrounds, NSW

Rawson Homes New Build Central Coast

published

Site Supervisor Ariel was approachable and professional. He addressed our requests in a timely manner and kept us informed when there were delays due to COVID, supply problems and contractors. The pre-construction team were very helpful steering us through the many choices in individualising the house and readily available to answer queries. However the build took longer than we expected and some aspects in the overall Rawson process need improvement - for example flooring and tiling options.

Customer Service
5/5
Site Admin
5/5
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GinninderryBuild
GinninderryBuildCanberra 2600, ACT

AMAZING customer service

published
Customer Service
5/5
Site Admin
5/5
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Amanda R.
Amanda R.Sydney Surrounds, NSW

Site Manager Brad Tuckerman

published

Brad came onto the project midway through the build. He was incredibly flexible in meeting us to view the property or having other trades come in towards the end of the build. His attention to detail and commitment to getting us the best finishes to the house possible were greatly appreciated. Brad was extremely helpful and the build went smoothly in no small part to his coordination.

Customer Service
5/5
Site Admin
5/5
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Magnolia
MagnoliaSydney Surrounds, NSW

Very satisfied with the site manager Ariel.

published

Satisfied 100%with the site management by Mr Ariel...
With Rawsom Homes costume Services, very disappointed..
Never felt any help from head office ...Bad experience , lots of stress, so slow in construction.. Time frame was only in contracts..
I probably never recommend this builders .
The house it self OK..
Score from 1 to 10
10 for the site manager..
5 for Rawsom costume service.

Customer Service
1/5
Site Admin
5/5
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Neil P.
Neil P.Sydney, NSW

Excellent Build Quality and Service

published

Our site supervisor Chris was excellent. He always answered our calls and solved any issues we had in a timely manner. The whole experience through Rawson Homes was excellent. Everyone we dealt with throughout the process were easy to talk to, they were very punctual with their responses via email.

Customer Service
5/5
Site Admin
5/5
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Project Home Builders

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Lilly Y.
Lilly Y.Sydney, NSW

Professional and trustworthy.

published

Rebuilding a house is such an exciting but daunting project for us. If we haven't met Nicole, Chloe and Gerry, we would be totally lost and might gave up the plan already.
These 3 ladies are not only professional, but also very thorough on every details. There are so many things we need to cover with the house design, and without their patience, honest opinion, and hard works, we will be missing out a lot of important details.
We're currently at the DA submission stage, will update the review as we go. But I just can't say enough thanks for what this team has done so far.

Customer Service
5/5
Transparency
5/5
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Madhu sudan d.
Madhu sudan d.Sydney, NSW

You make our Dream come true

published

Rawson homes is very good and all staffs are very helpful, professional, and very friendly specially Laurey and Vanessa. Vanessa help us on internal colour and design,highly appreciate your help and your hard work and Laurey helps us in every steps of our home design, construction and all the procedures to bring our dreams home come true, we are very thankful for your help and your dedication towards us and your hardwork Highly professional and highly recommended for everyone.

Customer Service
5/5
Site Admin
5/5
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Alyssa Earley
Alyssa Earley
  • 3 reviews
  • 2 likes

Exceptional Experience

published

Building a home during a pandemic is never an easy task for an SS, not to also mention picking up a build half way through the construction phase, however Andy remained cool, calm and collected.

He was always available via phone/email/text with daily updates of the homes progress and what to expect next.

We have now been in the home for almost a week and loving it !

Thanks for everything Andy !!

Kempsey 30 - Sutherland Shire

Customer Service
5/5
Site Admin
5/5
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Questions & Answers

Bhushan P.
Bhushan P.asked
NSW, Willowdale

How much does it costs to upgrade staircase just like one at willowdale show flat huntley 32 special edition

No answers
Aocc
Aoccasked
Rawson Homes

Hi thinking of building duplexes. Anyone here built the Sarina - comments?

1 answer
Sophia
Sophia

Folowing

iman g.
iman g.asked
NSW

Hi Everyone

Has anybody recently bought unregistered land from Rawson in Box Hill, shall we expect delays?

1 answer
Rachel M.
Rachel M.

Hi Rawson, can I hire an external inspector along with me at each stage of inspection? A very common practice among homeowners but not sure about the attitude from Rawson.

See all Rawson Homes questions

Get an answer from our members and Rawson Homes representatives

Rawson Homes

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