Ray's Outdoors has been discontinued and replaced by Macpac.
Poor retail experience - online and stores
The negative comments from previous reviewers are legitimate and reflect my own experience.
Couldn't fulfill my online order. Followed up with call centre and got the 'different offices' excuse. Was instructed to call around stores directly myself then in the end they refused to ship across state lines. An outdated retail model that will probably see these guys go under in the modern, digital world.
- Ray's Outdoors
Reliable postage, great customer service, good product and price.
Bought a down jacket from Rays website for my sister as a gift. It fits perfectly with enough room underneath for a jumper. Bought the size 8 in Red and she is a size 8 Australian, fits perfectly. Looks great on her, doesn't make her look like a Michelin man, and is very comfy. Postage time and reliability was good, and it arrived in great condition. Customer service for advice from both online and instore was fantastic.
September 18th 2018 Update: 10 Star Service, great products and prices!
As I have trouble finding shoes or boots wide e...nough at the front, I rang the Enfield store first before purchasing online. Anita of Rays at the Enfield store was great, she was happy to measure the insole of a pair of Ahnu hiking shoes for me and advise on the sizing, so friendly and helpful! I also later rang customer service about my Rays member credits, and Amy was fantastic in her friendliness and was extremely helpful. And! The boots arrived at my door the next day! They fit perfectly, and look and feel great. This is my second purchase from Rays Outdoors, and I couldn't be happier with how they made me feel like a valued customer, and provided very good quality items at a great price. 10 Stars to Rays Outdoors staff.
Love the service.
The service is second to none. I recently received a 20.00 rewards bonus just for being a customer. Who else does that. I bought a Columbia t-shirt with it and after discounts it cost me 1.75 in cash and then bought a discounted Outrak long sleeve t-shirt with zip up neck for 14 .50. Its an excellent shop with excellent products and i would always shop here over anaconda or bcf.
Expiry date on gift cards
Since we've travelled a lot over the last 18 months we received a Rays gift card for Christmas. We were shocked to find that there was a 12 month expiry date on the back of the card! There was extensive media coverage and criticism a few years ago about expiry dates on gift cards. Since then every retailer we are aware of has relaxed this outrageous rule. But not Rays!
Get with the times Rays Outdoors! Trying to increase forced purchases at the cost of losing customers is a very unwise business tactic.
We have requested our family and friends not to get us any more Rays gift cards.
Tagged on shelf special for hiking boots at 114 then scanned at 225. Sales assistant then virtually
Very very poor customer service. Accused of changing special tags. And she still had the nerve to sell me the boots. Btw tag was for the product I wished to purchase. It is not the customers fault if products are not tagged correctly
I have been a member with Rays for years. I was of the understanding that you got reward dollars held in credit for purchases based upon what you have previously spent. I was never made aware of the fact that these have an expiration date of 12 months.
Today I was in store and asked what my reward total was, I was expecting several hundred dollars as this is what it was when I had previously asked. Their answer nil.
I am for sure not ever coming back to this store again. They are not cheap and only of benefit with their credit rewards.
There are plenty of other retailers to choose from.
I was not notified my credit had and expiry.
I was not notified my credit would soon run out.
- Ray's Outdoors
Excellent On-Line Company
I purchased a Wanderer Gazebo on line and they sent me another brand and the zipper broke immediately on the cover. I found their customer service excellent. All the ladies who answer the phones there are super helpful. Unfortunately there was quite a bit of going back and forth and the final outcome took some time. However, as mentioned earlier their customer service couldn’t be more helpful. I finally received the Gazebo I ordered and all is good. I received an email from PayPal to say that Rays Outdoors had refunded the cost of the Gazebo. I...phoned Rays Outdoors to let them know of the mistake and they told me it was a goodwill gesture as I was mucked around a bit. How’s that for customer service. I would definitely recommend this company and would purchase from them again.
We recently went to Rays outdoors to purchase our first family tent. We had no idea what we were looking at and what would suit us. As soon as we walked we were greeted and asked if we needed help. The employee then spent the next hour with us showing us all the things we NEED and then extras that would HELP. We weren’t pushed into anything and felt no pressure at all to purchase anything. We came back a few days later after being told it would be on sale in a few days and purchased everything at once. Great service. Hoppers crossing store definately recommend
Bought camping items from rays had to return half of my order due to damage , clothes still had security tags on them..
When i recieved my order for the 2nd time there was damage to my merchandise..i emailed 2 different departments with no response..
Zebra Camping Mugs
Hold the heat
a wee bit expensive but worth it - we had cheap enamel ones from Big W - they didnt last three camping trips !
WARNING: Keep away from online ordering!
Placed an order online. Parcel arrived - trouser sizing all wrong. Trying to return for refund. The contact number in their returns policy has been disconnected! No reply to email. Stuck with expensive clothes that don't fit. This is usually the behaviour of a company about to fold, so don't risk your money with online orders!
- Ray's Outdoors
Will not order from here again. 6 weeks and still waiting for my order to arrive. I live in Melbourn
This has got to be the worst customer service I have ever received. It's 6 weeks and counting since I ordered my webber bbq stand from http://www.raysoutdoors.com.au/ (and I'm based in Melbourne!). After 2 weeks I emailed customer service, and they didn't respond to me. I then emailed them 3 times a week later, and they only got back to me when I made a phone call to their head office. They finally get back to me after I reached out AGAIN, and said "your order has been lost in transit, would you like a refund or us to send through another". I'v...e requested a refund around 4 days ago and have not heard from them despite my second email. I don't care who's fault it was about my order, your customer service was appalling. Will never order again from here.
Hat ordered on line was too small. Returned for refund. No luck. Have emailed marketing and received no response. Still no refund. Weeks now.
Late post - Castle hill closing down sale
Great sales when Castle hill - Rays outdoors was closing down. I was so sad for them as I always use to buy gas cans and other camping gear cheap from these guys. I hope the one at camperdown is equally as good
Fast on-line Postage
Ordered a jacket on-line and received it in two days!
Good quality rain jacket - exactly as described, would definately order on-line again
Superfast postage - Very Happy!
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