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Real Insurance - Comprehensive Car Insurance

Real Insurance - Comprehensive Car Insurance

3.4 from 53 reviews · View Statistics

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Reviews

3.4

53 reviews
  • Value for Money
    3.7 (42)
  • Customer Service
    3.5 (40)
  • Timeliness
    3.8 (21)
  • Job Satisfaction
    3.4 (10)
  • Transparency
    3.2 (30)
  • Claim Resolution Time2-4 weeks (5), 3+ months (4), <1 week (4), 1-2 weeks (2) and 1-2 months (2)
  • Claim ApprovedYes (12) · No (3)
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Daniel

DanielSouth East Queensland, QLD

  • 2 reviews

Promise but don’t deliver

published

I was advised they would call me back Saturday morning even though I was happy to go ahead and pay Friday night
I completely forgot about it n late Saturday realized they had not called me back
My insurance was due that day n no one was working - had to take Monday off work as I was not insured!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru 2015 WRX
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Jenny Q

Jenny QGreater Melbourne (Inner), VIC

great customer service

published

I have been a Real customer for over ten years. The consultants are always helper and happy to help.
Real is good value for your money. I will use real insurance again

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3 BN (Hatchback)
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Den

DenSydney

  • 4 reviews
  • 4 likes

They scam you into autorenewal

published

Bought a policy online. They scam you into autorenewal and don't let you to opt out at the time of policy purchase. They offer an online account where you may update your payment method, but again no way to opt out of autorenewal. I emailed them asking to disable the autorenewal and the reply was that the only way to disable is cancel the policy!!!
So here's their 1 star for thinking it's ok to treat their customers like that.

Value for Money
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
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denis t.

denis t.Sydney, NSW

Very very easy

published

Insurance at a great price in minutes
I love the way Real is able to flex with the amount of kms we drive .. a great product .. great savings
Thank you

Value for Money
Customer Service
Timeliness
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Yaris
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Mel

MelNorth Queensland, QLD

  • 8 reviews
  • 5 likes

Customer service not fantastic

published

Policy was great, outweighed other companies, and more to offer, customer service operator wasn't pleasant. Could or been friendlier, and more helpful. CSO was very matter of fact, not an ounce of real to her, no pun intended... almost was going to hang up

Value for Money
Customer Service
Timeliness
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Elantra AD Elite
See all answers
3 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi Mel,
As mentioned, thanks again for getting back to me and providing your details. We appreciate the opportunity that you have given us to pass this feedback on and will be escalated to the relevant Team Manager to review.
Kind regards,
Alisa

Mel
Mel

Thank you, no worries at all.

Review collected in partnership with Real Insurance

Snowman

Snowman

  • 2 reviews

Too Long

published

Took waaaaay too long to set this up. Over an hour! OMG!
But the lady was lovely. Maybe your company should streamline some of this procedure!!
too too too too too long

Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Karren K.

Karren K.Greater Melbourne (Outer), VIC

Great value car insurance

published

All of our cars are insured with real - we like the pay as you drive option as it’s great value for money. I have had insurance with real for the past six years on one of my cars

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota FJ Cruiser
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Karren,
Thank you for taking the time to share your experience with us and I am delighted to hear that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

A perfect cover if you don't drive a lot and a great customer service team

published

The policy was good value and easy to set up. I have been your loyal customers for over 5 years now. I have lodged a claim once for my husband (over 5 years ago) and the claim resolved pretty quickly, as he was not at fault.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla E180 Hatch Ascent Sport
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

Allae

AllaeSydney, NSW

Very terrible, would not recommend

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Car ModelKia Cerato BD (Hatchback) GT
Claim Resolution Time1-2 weeks
Claimant is the policy holderYes
Claim DateOctober 2020
Claim ApprovedNo
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi Allae,
Thank you for providing your details. I understand that this matter is being reviewed with our Internal Disputes Resolution Team, who will review and be in touch with you to discuss further.
Kind regards,
Alisa

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David A

David ASouth East Queensland, QLD

  • 2 reviews
  • 1 like

Confusing experience through 3 different insurance companies

published

First ever claim of my life and took over 8 weeks to get sorted. I didn't know that Real Insurance is a 3rd party seller and I ended up speaking with different companys Woolworths and Hollards Insurance to get a simple claim done. I understand these companies deal with a load of stuff but it certainly doesn't help having to deal with partner companies that don't communicate with each other efficiently and pass on information.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateAugust 2020
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Do Not

Do NotSouth East Queensland, QLD

satisfactory

published

Despite the fact that we could not reach any person by phone, I managed to set up a new policy for a newly purchased motor car before I left the dealers.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

mangala

mangala

  • 2 reviews

This great product

published

Policy was great value
So easy friendly polite customer service
So easy to pay and no extra charge for credit card
Much cheaper and more options with policy
Very happy
Under age driver cover with no heavy premium like other insurance

Value for Money
Customer Service
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHonda Prelude
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

The reviewer stated that an incentive was offered for this review

It's good, I Like normal, was good communication. Thanks

published

I done this agreement and I like what I done.Thanks
Because is a good and normal Value of Insurance to my car, I started now but I like and I be happy with my decision about this Insurance. Thank You

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf Mk.6
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Maria,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Review collected in partnership with Real Insurance

The reviewer stated that an incentive was offered for this review

Jojo

JojoGreater Melbourne (Outer), VIC

Easy swap

published

Changed over to Real insurance for value for money.
Cheapest quote by far.
Easy to organise as advertised.
Very helpful and knowledgeable staff made the change over very easy.
Would definitely recommend this company

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

JOSEPH P GEBRAN

JOSEPH P GEBRANSydney, NSW

Perfect for drivers under 21

published

The process was easy and simple and most of al quick plus it was a good and realistic quote for the person driving the vehicle I have had other vehicles insured with this company and would recommend them .

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Review collected in partnership with Real Insurance

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Mikaela

MikaelaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Good claim experience

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Car ModelMazda CX-5
Claim Resolution Time<1 week
Claimant is the policy holderYes
Claim DateApril 2020
Claim ApprovedYes
See all answers
Emily M.

Emily M.Launceston, TAS

  • 6 reviews
  • 9 likes

Quick and helpful service!

published

Called to change the car on my policy as I had purchased a new one and the process couldn’t have been easier. Old policy was canceled and outstanding premium refunded and new policy created within 5 minutes.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru WRX V1 Premium
See all answers

the worst insurance I ever have

published

I been trying to sort out a claim for about 8 weeks , every time I speak to a person at real they give the same old story they are looking into my claim, but still not going anywhere and now it looks like they have lost important information I have given to real insurance. They say you only find out how good a insurance company is until you make a claim well REAL INSURANCE is TERRIBLE!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Car ModelNissan Micra
Claimant is the policy holderYes
Claim DateMarch 2020
See all answers
Adzy H

Adzy HKambah 2902, ACT

  • 5 reviews
  • 3 likes

Charge you extra to help you on the phone

published

I called real car insurance today to help as the website would not let me log in and got told by the operator that my premium would go up because she is helping me over the phone. What a absolute joke you guys are. Im already paying for a service and you want to charge me to talk to someone on the phone.

Value for Money
Customer Service
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Eric K.

Eric K.Sydney, NSW

This is the worst car insurance I have ever had.

published

I cancelled my car insurance policy last December before renew automatically but they renew it and delayed refund my payment even though call them, email them till now 2th Feb

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claimant is the policy holderYes
Claim DateAugust 2015
Claim ApprovedYes
See all answers
2 comments
Eric K.
Eric K.
Real Insurance
Response TeamReal Insurance

Hi Eric, Thank you for your feedback. We're sorry to hear you've had an unpleasant experience with us. Please send us a private message with your policy details and we will forward them onto a Service Manager who will be in touch shortly.

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Details

Compare all 3 Real Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel
Coverage TypeComprehensive
UnderwriterHollard
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional Extra
Choice of RepairerAllowed
After Accident Care
Hire Car after an Incident

Optional, up to $70 daily, until the the maximum hire period shown on your Certificate of Insurance. If the claim is accepted for damage to, or the theft of, your car. Hire Car cover commences on the latter of:

  • the date of the accident if your car is not driveable;
  • the date your car is taken to the repairer in the case of an accident where your car is still driveable; or
  • if your car is stolen, the date any cover you are entitled to under the included benefit 'Hire car after theft' ceases
Emergency Transport & AccommodationIncluded, up to $500
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsIncluded, up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptional
Hire Car after Theft

Included, up to $70 per day up to 14 days. Cover will cease the earlier of when the car is recovered (and repaired if necessary), the maximum hire period is reached or when we pay your claim.

Lock and Key ReplacementIncluded, up to $1,000
Transit Cover Included
Trailer & Caravan CoverIncluded, up to $1,000
Child Safety Seats and PramsIncluded, up to $500
New-for-old Car Replacement

If the claim is accepted for theft of or damage to your car and declared to be a total loss withing the first 24 months of the starting date of its original registration:

  • replace your car with a new car that we consider to be of the same or similar make, model, or series (subject to local availability); and
  • include the same or similar additional accessories shown on your Certificate of Insurance; and
  • pay the applicable on the road costs (transfer fees, stamp duty, dealer delivery costs, registration and Compulsory Third Party insurance) of the new car.
Personal Property CoverIncluded, up to $500. Excluding mobile devices, cash, credit cards or cheques, negotiable documents connected with business use, property being carried in or on a trailer or caravan
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Real Car Insurance

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